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Prolongacion Bonampak, S/N Mz 1 Lt 10, SM 3, Playa Mujeres, Costa Mujeres 77400 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
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Free cancellation until 28/10/21
Excellence Resorts
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Free cancellation until 29/10/21
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Panoramas (111)
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What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 07/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 07/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#1 of 14 hotels in Playa Mujeres
2021 Travellers' Choice Best of the Best
Luxury adults-only resort nestled among seven swimming pools on a powdery white sand beach, in a community that boasts a spectacular Greg Norman signature golf course. This jewel of Cancun sets a new standard of luxury for all-inclusives with finely tuned amenities such as one-of-a-kind accommodations including two-story rooftop terrace suites with a private Plunge pool, meticulous service, gourmet cuisine, an exquisite spa and the signature Excellence Club.
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Property amenities
Free parking
Free internet
Fitness Centre with Gym / Workout Room
Free breakfast
Airport transportation
Valet parking
Hot bath
Lazy river
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa changing rooms
Fitness classes
Bar / lounge
Coffee shop
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Game room
Tennis court
Bicycle tours
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Steam room
Adults only
Rooftop terrace
24-hour security
Baggage storage
Currency exchange
Gift shop
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Private beach
Private balcony
Flatscreen TV
Room service
Seating area
VIP room facilities
Laptop safe
Wake-up service / alarm clock
iPod docking station
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Room types
Ocean view
Non-smoking rooms
Good to know
Great View
Languages Spoken
English, Spanish
21737Reviews3759Q+A100Room tips
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Popular mentions
Becca saladin wrote a review Today
2 contributions
I'll say that this was our first time at an all inclusive. For the price and everything, this place is beautiful and provides a lot for your money. My husband and I didn't actually know you were supposed to tip at the bars (we are big tippers in the states, just completely thought everything was all inclusive), which resulted in some awkward encounters and terrible service at the beginning. Of course we started quickly tipping after that, realizing our mistake. The service wasn't quite as seamless as some other reviews would have you believe - there were times where you dialed for room service, the concierge, or the front desk, and the phone would just ring forever. A lot of times the room service order got messed up a little. It was an amazing trip and most of the service we had was simply amazing, but just wanted to point out it wasn't a 100% seamless experience like we were expecting. The view from our room was phenomenal.
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Review collected in partnership with this hotel
Date of stay: October 2021
Sleep Quality
MJB wrote a review Sep 2021
61 contributions20 helpful votes
Hotel's Favourite
Another fantastic trip to our FAVORITE all-inclusive! This was our 8th trip to EPM and it was all we had hoped for after we missed last year. So why do we keep coming back to the same resort, when there are so many others out there? In a word… service. The service is phenomenal at EPM and the people who work there are all stars in the industry. To mention just a few, Vilma made our check-in great and was able to assist with a room request we had made before arrival. Erick and Andrea were our concierges and did a great job making sure we had everything we needed. Make it a point to get to know your concierge and they will absolutely take care of you. Erick and Andrea helped us with our room requests, set us up with a wine tasting, and made sure every night at dinner was special. At the Cielo bar, Martha did a fantastic job keeping everyone properly hydrated. At the Martini Bar, Cesar is a rock star. He’s always busy, but will take the time to get to know you and come up with a craft creation for you. I love watching him work because he’s truly great at his job. Finally, Abraham gave us a fantastic wine tasting and helped us with a pairing at Chez. The splurge was well worth it! So, I know the internet is chock full of great reviews (for good reason), so I’ll end with some info on arrival that I’ve started keeping track of. If you’re wondering how long it takes from wheels down in Cancun, to hearing “welcome home”, here was our experience last week: We landed at 11:33 and arrived at our gate at 11:47 (Terminal 4). We were off the plane at 11:53, at immigration at 11:56 and through immigration at 11:59 (yes, that was awesome!). We got our luggage at 12:10, made it to our transfer at 12:15 and left for the resort at 12:22. We got to the first gate at 12:52 and walked through the front doors at 1:13 (there were several cars ahead of us at the gate). All in all it was a great trip and we already booked for next year!
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Date of stay: September 2021Trip type: Travelled as a couple
4 Helpful votes
Response from The Excellence Collection, Other at Excellence Playa Mujeres
Responded 3 weeks ago
Dear guest, First of all, we would like to thank you for your recent stay at Excellence Playa Mujeres and for taking the time to share this review with other travelers. We are very delighted to read that we were able to exceed your expectations in all areas we pay attention to, and above all our attentive staff who made your stay more comfortable. The staff members are one of the core pillars of our resort to offer an unforgettable guest experience, and their attitude is intended to exceed the expectations of all our guests and provide them with a service as personalized as possible. We promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. It has been a pleasure having you with us and we look forward to seeing you back soon. Please, receive our warmest regards from The Excellence Collection.
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Billtorti wrote a review Today
2 contributions4 helpful votes
very good place to go and stay i would recommend 100% place was beautiful staff was very attentive and courteous room service excellent they even prepare your table, and your room is cleaned twice a day, i would definitely go back!!
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Review collected in partnership with this hotel
Date of stay: October 2021
Sleep Quality
Kristen G wrote a review Yesterday
United States10 contributions6 helpful votes
We have never had a bad experience at XPM which is why we book multiple trips here annually when we can. The service was wonderful as always and we try to take care of the team as much as they take care of us. Highly recommend this location - we were worried about the weather but it turned out to be fantastic, even with the few rain showers that happened.
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Review collected in partnership with this hotel
Date of stay: September 2021
Sleep Quality
Scott wrote a review Yesterday
Little Rock, Arkansas2 contributions2 helpful votes
Last day of our trip and EPM was excellent as always. Great service, great food, great drinks, and great fun. We specifically need to thank Marlon and Antonio at the excellence club pool and beach. Their special touches and attentiveness had us wanting for nothing. Anselma, Virgilio, and Florocel did a perfect job keeping us happy by our room and swim up and Nelson made sure we had several special dinners. This was our 7th (or maybe 8th... too much Tequila) time here and we will be back again for sure. Thanks again to the staff that make this place so welcoming and if you are considering an all inclusive in Cancun, I can't recommend EPM enough!!!
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Date of stay: October 2021Trip type: Travelled as a couple
US$365 - US$772 (Based on Average Rates for a Standard Room)
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MexicoYucatan PeninsulaQuintana RooCosta MujeresPlaya Mujeres
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Frequently Asked Questions about Excellence Playa Mujeres
Which popular attractions are close to Excellence Playa Mujeres?
Nearby attractions include Capilla de Guadalupe (7.7 km), Playa Norte (5.9 km), and Zona Arqueologica El Meco (3.6 km).
What are some of the property amenities at Excellence Playa Mujeres?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Excellence Playa Mujeres?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Excellence Playa Mujeres?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Excellence Playa Mujeres?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Excellence Playa Mujeres?
Conveniently located restaurants include Pizza & a...More, Los Tacos de Humo, and Cenacolo Puerto Cancún.
Are there opportunities to exercise at Excellence Playa Mujeres?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Excellence Playa Mujeres have an airport shuttle?
Yes, Excellence Playa Mujeres offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Excellence Playa Mujeres?
Yes, dry cleaning and laundry service are offered to guests.
Does Excellence Playa Mujeres offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Excellence Playa Mujeres?
The staff speaks multiple languages, including English and Spanish.