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Prolongacion Bonampak, S/N Lote Terrenos 001 MZ. 001 Sm. 003, Zona Continental, Playa Mujeres 77400 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 07/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 07/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#1 of 16 hotels in Playa Mujeres
Luxury adults-only resort nestled among seven swimming pools on a powdery white sand beach, in a community that boasts a spectacular Greg Norman signature golf course. This jewel of Cancun sets a new standard of luxury for all-inclusives with finely tuned amenities such as one-of-a-kind accommodations including two-story rooftop terrace suites with a private Plunge pool, meticulous service, gourmet cuisine, an exquisite spa and the signature Excellence Club.
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Room & Suite (4,963)4,963
Full view
Property amenities
Free parking
Free internet
Fitness Centre with Gym / Workout Room
Free breakfast
Airport transportation
Valet parking
Hot bath
Lazy river
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa changing rooms
Fitness classes
Bar / lounge
Coffee shop
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Game room
Tennis court
Bicycle tours
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Steam room
Adults only
Rooftop terrace
24-hour security
Baggage storage
Currency exchange
Gift shop
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Private beach
Private balcony
Flatscreen TV
Room service
Seating area
VIP room facilities
Laptop safe
Wake-up service / alarm clock
iPod docking station
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Room types
Ocean view
Non-smoking rooms
Good to know
Great View
Ocean View
Languages Spoken
English, Spanish
Hotel links
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19,737Reviews3,592Q+A100Room tips
Traveller rating
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Popular mentions
dstnymorris wrote a review Yesterday
1 contribution
This place was more than we ever imagined! The shows, food, drinks, beach view, pools, room service, resort room was amazing! Everyone is very friendly! We felt like we were in a fairytale ! We will forsure be back !!
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Review collected in partnership with this hotel
Date of stay: January 2021
Sleep Quality
Shoreman32 wrote a review Nov 2020
Marlton, New Jersey16 contributions21 helpful votes
Hotel's Favourite
With 2020 being such a difficult year, my wife and I took the chance to go to Mexico and stay at Excellence Playa Mujeres. We had an absolutely fabulous time. Sensitive to Covid, the resort was spotless and quite beautiful. The service of the staff was outstanding- a friendly smile and hello from the gardener, to the mechanic, to the maid, to the food servers. All were warm, friendly and exceptionally hardworking. We have to be many resorts in Mexico where the Mexican work ethic was prevalent but none as so warm and friendly. As for the Carribean, good luck finding such hard working staff. We became regulars with Ricardo, the yoga instructor, who prior to never got much out of Yoga. Nothing better than doing yoga looking out at the ocean. Another highlight was having a cocktail session with Cesar, a man of great talents. Our butler Carlos pulled out the stops to have our stay run as smooth as possible. We even met up with Pablo, the general manager of the resort, who is challenged with running everything despite the Covid restrictions and limitations. Never was a trip to Mexico more needed and never did we have such a wonderful time at the Excellence Playa Mujera.
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Date of stay: November 2020
Sleep Quality
Room Tip: All rooms are great, we scored the Imperial Suite 8163 which is never available. Two story...
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7 Helpful votes
Response from The Excellence Collection, Other at Excellence Playa Mujeres
Responded 30 Nov 2020
Dear guest, First of all, we would like to thank you for choosing Excellence Playa Mujeres as your vacation destination and for taking the time to share this review with other travelers. We are pleased to read that your stay was amazing from the beginning due to the exceptional service provided by our lovely staff made your getaway as perfect as possible going above and beyond to surpass your expectations and making you feel pampered all the time as a result of giving the royal treatment you deserved. We promise to congratulate the staff, especially those you named on your behalf for their contribution to your wonderful experience whilst in our property. We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Please, receive our warmest regards from The Excellence Collection.
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apbehnke wrote a review Yesterday
Claremont, California1 contribution
As a hotelier and VP of a hotel company, I can be pretty tough when looking through the eyes of an industry professional. Excellence Playa Mujeres more than exceeded my expectations. The staff was incredible and that is an understatement. From Cesar in the lobby bar who will remember your preference, Andres the building 8 concierge, to the housekeeping staff that seems to always anticipate your needs. The grounds were immaculate and well landscaped. The entertainment was top notch and fun for a property this size. There were plenty of dining choices and always somewhere to get a drink. The only negative and I am sure that this is communicated by others is the lack of heating in the larger lazy river pools. It's hard to sit at a swim-up bar when it's that cold. I do understand the cost vs occupancy due to Covid-19. Staff kudos go to Cesar (Lobby Bar), Omar (Agave/Flavor Market), Andres (Building 8 concierge), Floricel (bar server), there was a server who took care of us outside my friend's room (8062) poolside that was incredible as well but I can not remember his name. Maintenance staff did their work but were not intrusive in guest areas and when necessary, hid work from view. Thank you for a great time and for making my wife's 50th birthday memorable.
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Review collected in partnership with this hotel
Date of stay: January 2021
Sleep Quality
caschortzmann wrote a review Yesterday
1 contribution
We will be back The food was delicious the service was impeccable the pier tranquility of the place was mesmerizing it didn’t matter if it was during the night entertainment or at the dinner rush it was still so peaceful and so relaxing
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Review collected in partnership with this hotel
Date of stay: January 2021
Sleep Quality
Leo M wrote a review Yesterday
1 contribution
The property caters to numerous options on how you would want to spend your time day. Your room could simply walk out to the pool. You could have a balcony or if you prefer you could have your own terrace with a plunge pool. But honestly, there is no bad choice when it comes to Excellence Playa Mujeres. The ham gardens and pools are spacious and can accommodate big groups as well areas more private and secluded. The food options are endless. They do not disappoint. The servings are small enough that allows you to try many of their amazing dishes. The gluten free options were abundant and delicious. My wife spent the week trying as many of their gluten free dishes as possible. They were delicious. The staff is friendly and approachable. They remember every detail about you and they have fun with you. The staff is happy, attentive and personable which makes your time with them enjoyable. The grounds are beautiful. Spend time at the pool, your terrace, the beach or simply walking the grounds. You will enjoy Excellence Playa Mujeres. For anyone that made it this far looking for any indication about drinking and having a great time... Every night the entertainment is top notch, if you Learn to trust the staff you would just give them some guidence on your drink preference for the night but then let them surprise you with drinks you would never discover otherwise. Excellence Playa Mujeres is an experience we are set to repeat in the near future.
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Date of stay: January 2021Trip type: Travelled as a couple
US$365 - US$772 (Based on Average Rates for a Standard Room)
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MexicoYucatan PeninsulaQuintana RooPlaya Mujeres
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Frequently Asked Questions about Excellence Playa Mujeres
Which popular attractions are close to Excellence Playa Mujeres?
Nearby attractions include Guadalupe Chapel (7.7 km), Playa Norte (5.8 km), and Zona Arqueologica El Meco (3.6 km).
What are some of the property amenities at Excellence Playa Mujeres?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Excellence Playa Mujeres?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Excellence Playa Mujeres?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Excellence Playa Mujeres?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Excellence Playa Mujeres?
Conveniently located restaurants include Guru Beach Club & Restaurant by Lotus, Los Tacos de Humo, and Pizza & a...More.
Are there opportunities to exercise at Excellence Playa Mujeres?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Excellence Playa Mujeres have an airport shuttle?
Yes, Excellence Playa Mujeres offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Excellence Playa Mujeres?
Yes, dry cleaning and laundry service are offered to guests.
Does Excellence Playa Mujeres offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Excellence Playa Mujeres?
The staff speaks multiple languages, including English and Spanish.