We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Excellence Playa Mujeres

Prolongacion Bonampak, S/N, Punta Sam | Lote Terrenos 001 MZ. 001 Sm. 003, Zona Continental, Playa Mujeres 77400, Mexico
Offers & Announcements
Winter Sale! 35%
Enter dates for best prices
Check In Check Out
1 room, 2 adults, 0 children
1 room, 2 adults, 0 children
More options
Show Prices
We check up to 200+ sites for the lowest hotel prices
1 room 2 adults 0 children
Show Prices
Close 
  • Playa Mujeres Trips and Tours
    1.2 km
  • 5 star hotel
  • Free Wifi
Reviewed yesterday
Unbelievable.... Heaven on Earth!
My wife and I went here to treat ourselves after a private tour... more
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"]},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

10,797 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 10,428: English reviews
Wagga Wagga, Australia
Reviewed yesterday NEW

My wife and I went here to treat ourselves after a private tour of the Yucatan (Lawson's Yucatan Excursions!!) and the Inca Trail (World Expeditions!!!). This place is heaven on earth, I guarantee it. We had a great deal on the hotel website for 40% off the room rate for the Excellence Club Junior Swim Up Suite Pool View and...

 Report
Helpful?
5Thank CAManda_2011
Ontario
Reviewed yesterday NEW

This resort is amazing! We have been to many resorts in the Caribbean and we have been on Caribbean cruises, but EPM takes the prize! We were upgraded upon arrival, but ended up not being very happy with the location of our room. We were promptly moved to another swim-up suite the following day in a much better location. Beach...

 Report
Helpful?
5Thank cheer4ever
Toronto
Reviewed yesterday NEW

My husband and I spent a glorious week at the Excellence. We've been to Mexico several times over the past 20 years, but this was our first time at the Excellence. The resort is WOW!! We were greeted with sparkling wine and a cool towel and then escorted to the private Excellence Club to check in. We were taken to...

 Report
Helpful?
4Thank prince1999
Cherry Hill, New Jersey
Reviewed yesterday NEW

We want to recognize a few special people who truly stood out among all of the others special staff who worked at this resort—everyone was truly outstanding and we were not disappointed in any way, they all deserve to be recognized for their dedication, their happy dispositions and smiling faces along with their award winning level of service . I...

 Report
Helpful?
1Thank cellabella2017nj
Lynchburg, Virginia
Reviewed 2 days ago NEW

The resort is beautiful and spotless. Many attractive pools scattered among palm trees and beautiful foliage. Many places to sit and to get drinks. Our room was great with comfortable bed, large spa tub, and good size balcony. Great housekeeping and turn down service. We had amazing service from all the employees. We were part of the Excellence Club and...

 Report
Helpful?
2Thank 151cathie
Regina, Canada
Reviewed 2 days ago NEW

Stayed here from Jan14-21 and would highly recommend it! This was our fourth visit and it keeps getting better-when it was already amazing to begin with! Many other reviewers discuss the resort in detail so I will not repeat, but from the greeting with cool towels and sparkling wine on arrival to the sad goodbyes from management at the front...

 Report
Helpful?
9Thank KATHRYNH61
Boston, Massachusetts, United States
Reviewed 2 days ago NEW

We have stayed at Leblanc and Live Aqua in the past and we found EPM was the best yet! We were a little nervous going because we have already stayed at the top all inclusive resorts in Mexico already but we were pleasantly surprised!!! The service is outstanding at EPM. The whole entertainment staff made the trip awesome. We thoroughly...

 Report
Helpful?
6Thank Cristina T
Marlborough, Massachusetts
Reviewed 3 days ago NEWvia mobile

First time to Mexico, first time all-inclusive vacation and I fear I may have spoiled us. We upgraded to the Excellence club, which I recommend but honestly you could probably have just as good a time without it. Excellence club gets you access to some private heated pools, a private beach area with a little higher level of service, premium...

 Report
Helpful?
7Thank MarkG62
PA
Reviewed 3 days ago NEW

This review is a little old since we visited in July of 2015 but I feel that I need to share my experience. After visiting SMB, I didn't think that I would ever experience a more beautiful resort or be treated as well however, EPM raised the mark for me. We had an oceanfront club room and I had previously...

 Report
Helpful?
1Thank ZetababePa
Port Orange, Florida
Reviewed 3 days ago NEW

We had a great time at the beautiful resort. Beautiful rooms, service, fine dining and more. Celebrated my daughters birthday and we couldn't have had a better experience. Great staff willing to help whenever asked. Thanks to Cesar at the champagne bar. Best drink maker around.

 Report
Helpful?
1Thank gaffs1077

16,355 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (15670)
Viewed
Dining (1685)
Viewed
Pool/Beach Area (2930)
Viewed
View from Room (829)
Viewed
Bathroom (167)
Viewed
Room/Suite (2348)
Viewed
Hotel & Grounds (2508)
Viewed
Business Centre/Function Rooms (53)
Viewed
Family/Play Areas (32)
Viewed
6:38
Videos (25)
Viewed
Other (5093)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (644)
Viewed
Amenities (125)
Viewed
Beach (39)
Viewed
Excellence Club Junior Suite (Ocean View) (66)
Viewed
Excellence Club Junior Swim Up Suite (65)
Viewed
Excellence Club Pool (19)
Viewed
Excellence Club Two-Story Rooftop Terrace Suite Oceanfront (61)
Viewed
Junior Swim Up Suite Pool View (54)
Viewed
Lazy River Pool (15)
Viewed
Main Pool (24)
Viewed
Dining (105)
Viewed
The Hotel (71)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (41)
Viewed
Hotel & Grounds (13)
Viewed
Room/Suite (3)
Viewed
Dining (6)
Viewed
Pool/Beach Area (3)
Viewed
Business Centre/Function Rooms (1)
Viewed
View from Room (1)
Viewed
Other (14)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Playa Mujeres
0.2 km away
Finest Playa Mujeres
Finest Playa Mujeres
#3 of 6 in Playa Mujeres
2,517 reviews
0.2 km away
Beloved Playa Mujeres
Beloved Playa Mujeres
#2 of 6 in Playa Mujeres
3,133 reviews
14.2 km away
Le Blanc Spa Resort
Le Blanc Spa Resort
#1 of 182 in Cancun
5,435 reviews
Show Prices
Show Prices
Show Prices
15.9 km away
Live Aqua Beach Resort Cancun
14.7 km away
Hyatt Zilara Cancun
Hyatt Zilara Cancun
#5 of 182 in Cancun
4,735 reviews
1.2 km away
Villa del Palmar Cancun Beach Resort & Spa
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Beachfront
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Breakfast included
  • Conference Facilities
  • Meeting Rooms
Official Description (provided by the hotel)
Luxury adults-only resort nestled among seven swimming pools on a powdery white sand beach, in a community that boasts a spectacular Greg Norman signature golf course. This jewel of Cancun sets a new standard of luxury for all-inclusives with finely tuned amenities such as one-of-a-kind accommodations including two-story rooftop terrace suites with a private Plunge pool, meticulous service, gourmet cuisine, an exquisite spa and the signature Excellence Club. ... more   less 

Additional Information about Excellence Playa Mujeres

Address: Prolongacion Bonampak, S/N, Punta Sam | Lote Terrenos 001 MZ. 001 Sm. 003, Zona Continental, Playa Mujeres 77400, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Playa Mujeres
Price Range: RM1,784 - RM3,444 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Excellence Playa Mujeres 5*
Number of rooms: 450
Reservation Options:
TripAdvisor is proud to partner with Excellence Group LLC, BookIt.com, Expedia, Cheap Tickets, Travelocity and Jetsetter so you can book your Excellence Playa Mujeres reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Excellence Playa Mujeres Hotel Playa Mujeres
Excellence Hotel Playa Mujeres
Playa Mujeres Excellence Hotel
Excellence Playa Mujeres Cancun
Hotel Style:
#1 Spa Hotel in Playa Mujeres
#1 Luxury Hotel in Playa Mujeres
#1 On the Beach Hotel in Playa Mujeres
#1 Top resorts Hotel in Playa Mujeres
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Excellence Playa Mujeres staff and other travellers.
1,763 questions
Ask a question
Savannah, Georgia
over a year ago

See all questions (1763)

Questions? Get answers from Excellence Playa Mujeres staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Excellence Club Junior Swim Up Suite Pool View”
 of 5 bubbles CAManda_2011, 23 Jan 2017 | Read review
“Ask for a quiet building”
 of 5 bubbles cheer4ever, 23 Jan 2017 | Read review
“ask for bldg 1 2 3 4 5 6 for really quiet rooms bldg. 7 8 or 9 are more centered around everything”
 of 5 bubbles cellabella2017nj, 23 Jan 2017 | Read review
“We liked the excellence club rooms”
 of 5 bubbles 151cathie, 22 Jan 2017 | Read review
“We stayed in the cheapest room and thought it was lovely!”
 of 5 bubbles 29CristinaT, 22 Jan 2017 | Read review
5 of 5