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Novotel Sydney Parramatta

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Novotel Sydney Parramatta
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889 Reviews from our TripAdvisor Community

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Showing 877: English reviews
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Umina Beach, Australia
Reviewed 2 weeks ago

good stay, a bit noisy though. Sound proofing needs upgrade as I could hear toilets flushing and street noise quite clearly even with the windows shut. Bathroom sink also needs unblocking. I was shocked to see no Foxtel included. Even the most basic hotels offer Foxtel for free.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank colleens842
Stephen W, General Manager at Novotel Sydney Parramatta, responded to this review

Dear Colleen842 Thank you for taking the time to post you review. I am pleased you had a good stay. I have highlighted you feedback with the team to ensure our maintenance is 100% up to date. I am sorry you had no Foxtel during your stay, we do have 10 Foxtel channels available to our guests however it would...

Victoria, Australia
Reviewed 2 weeks ago via mobile

This hotel is one of the better Novotels I have stayed at in recent years. Updated rooms and lobby, good size rooms and in a great location - plenty of restaurants in 1-5min walk. They could use some bleach in the bathrooms - tiles in shower are dis-discoloured and there is quite a bit of mould in the grout/seals. But...

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Helpful?
1Thank E C
Stephen W, General Manager at Novotel Sydney Parramatta, responded to this review

Dear E C Thank you for posting your kind review, I am pleased you enjoyed your stay. With regards to your comments about the grout and seals, we are working on a resolution moving forward, please accept my apologies this was not addressed during your stay. Please do not hesitate to contact me directly if I can be of any...

Christchurch, New Zealand
Reviewed 2 weeks ago via mobile

All of the staff were friendly professional and helpful but they were let down by the very poor bathroom renovation in room 705. It was obvious that the room had been hastily renovated as there were very poor painting, old mismatched electrical fittings and rotten unclean skirting around the base of the shower.

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Helpful?
Thank Dave B
Stephen W, General Manager at Novotel Sydney Parramatta, responded to this review

Dear Dave B It is great to hear you found our team to be friendly and professional. I have looked into the bathroom in 705 and will ensure this is brought up to standard. Please accept my sincere apologies. Thank you for taking the time to write your review and please feel free to contact me directly if I can...

Sydney, Australia
Reviewed 2 weeks ago via mobile

Booked the Novotel for 2 nights through a third party site which I was linked to by tripadvisor and paid in full - about $80 cheaper this way. Upon checkin front desk lady couldn't find my booking and made me feel like I was lying - like that's what I live to do, jeepers. After proving my booking through emails...

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Helpful?
Thank lafon1
Stephen W, General Manager at Novotel Sydney Parramatta, responded to this review

Dear Iafonu Thank you for taking the time to post your review on TripAdvisor. Please accept my sincere apologies for the mix-up with your reservation and the subsequent inconvenience caused to yourself following. I am please to hear your room and bar experience was better. If it is not too much trouble I would be grateful if you can contact...

Lapstone
Reviewed 2 weeks ago

Couldn't fault the Novotel Parramatta in any way. It is three or four blocks from the central shopping area and Parramatta railway station. Very polite and helpful staff, spacious reception area and extremely good food served in the restaurant at very reasonable prices. Nice bar area too. I was upgraded to a very nice suite with lounge room and comfortable...

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Helpful?
Thank ShepLapstone
Stephen W, General Manager at Novotel Sydney Parramatta, responded to this review

Dear ShepLapstone It is great to hear you enjoyed your recent stay with us at Novotel Sydney Parramatta. It is always a pleasure to share great feedback with the team. I look forward to welcoming you back on your next visit to Parramatta. Kind regards Stephen Wills General Manager

Batemans Bay, Australia
Reviewed 3 weeks ago

i would like to thank the staff for a great weekend away everything we needed was there and the buffet breakfast was awesome great location close to the CBD so if you are going to stay Novotel Parramatta is the place to go

Review collected in partnership with Accorhotels.com
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Helpful?
Thank U5414BMmicheller
Stephen W, General Manager at Novotel Sydney Parramatta, responded to this review

Dear U5414BMmicheller Thank you for taking the time to pass on your excellent comments after your recent stay with us. I am very pleased you enjoyed your stay. I look forward to welcoming you back to Novotel Sydney Parramatta in the near future. Kind regards Stephen Wills General Manager

Brisbane Region, Australia
Reviewed 3 weeks ago

When we arrived, air conditioning wasn't working - rooms can get stuffy as there's only 1 window that partly opens. Staff were terrific and moved us quickly and easily but the place seems to be very run down.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank U3951OXjb
Stephen W, General Manager at Novotel Sydney Parramatta, responded to this review

Dear U3951OXjb, Thank you for taking the time to write your review and for your patience with our air conditioning in your room. I am happy to hear that our staff could provide you with excellent service and could move you quickly. It is our hope that we can better serve you in the near future. If I can be...

Reviewed 3 weeks ago

The Novotel has good conference facilities on the ground floor with are multifunctional - can be opened up for large groups or closed down for smaller groups. Restaurant is not adequate for a business lunch.

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Helpful?
Thank Keith G
Stephen W, General Manager at Novotel Sydney Parramatta, responded to this review

Dear Keith G, Thank you for taking the time to write your review. Your feedback regarding our conference facilities and restaurant are valuable to us. We do hope to welcome you back to the hotel in the near future. If I can be of any further assistance please contact myself directly. Kind regards, Stephen Wills General Manager

Oz
Reviewed 3 weeks ago

I have stayed at the Novotel Parramatta for quite a few years now and during that time the standard has seriously declined. The rooms are drab and dirty and in high need of maintenance. I had to leave a note for the cleaner to ask them to clean a wall in the bathroom as I couldn't look at it. No...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank PearlyOz
Stephen W, General Manager at Novotel Sydney Parramatta, responded to this review

Dear PearlyOz, Thank you for taking the time to write your review on your recent stay with us. Your comments regarding our rooms are extremely concerning to us. It is disappointing to hear that your experience did meet your expectations on this occasion. Please accept my sincere apologies. It would be good to speak with you personally about your experience...

Australia
Reviewed 4 weeks ago via mobile

I think adequate sums it up. I arrived at 3pm but wasnt able to check in as my room wasnt ready. Room size was fine and it was clean enough. Air conditioning was quite noisy. Mini fridge was also noisy and I turned it off so i could sleep. The windows open a little bit which is nice. Shower head...

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Helpful?
Thank Viagar
Stephen W, General Manager at Novotel Sydney Parramatta, responded to this review

Dear Viagar, Thank you for taking the time to write your review on your recent stay. It is disappointing to hear that your room did not meet your expectation on this occasion. Your feedback and comments are valuable to us and will be passed onto our Housekeeping Team as we strive to provide top quality service for all our guests....

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Internet
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Concierge
Official Description (provided by the hotel)
Discover the exciting and diverse location of the 4.5 star Novotel Sydney Parramatta! Located in the cosmopolitan restaurant and bar precinct of Parramatta, this internationally branded hotel offers 194 accommodation rooms and caters to both the corporate or leisure traveller alike. After enjoying a relaxed day out with friends or a long day at the office, retire to your home away from home and be greeted by a friendly smile in the warm ambience of our Parramatta Hotel. Tantalise your taste buds in the hotel's Two Forks Restaurant and Bar serving modern Australian cuisine. If you are feeling energetic, why not take advantage of the extensive leisure & parking facilities and treat yourself to a dip in the hotel's heated pool and spa. ... more   less 

Additional Information about Novotel Sydney Parramatta

Address: 350 Church St, Parramatta, New South Wales 2150, Australia (Formerly Sebel Parramatta)
Region: Australia > New South Wales > Greater Sydney > Parramatta
Price Range: RM473 - RM954 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Sydney Parramatta 4*
Number of rooms: 194
Reservation Options:
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Also Known As:
The Sebel Parramatta Hotel Parramatta
The Sebel Hotel Parramatta
Novotel Sydney Parramatta
Hotel Style:
#8 Luxury Hotel in Parramatta
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Sydney Parramatta staff and other travellers.
4 questions
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Questions? Get answers from Novotel Sydney Parramatta staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The King Spa Suite is definitely worth the upgrade. They are all on the top floor & all have great views!”
 of 5 bubbles anthonymR3698MP, 12 Jan 2017 | Read review
“Higher floors are better, but make sure that the AC is working”
 of 5 bubbles 41hafizr, 10 Jan 2017 | Read review
“High floor, but not much benefit.”
 of 5 bubbles marklP5684NY, 28 Oct 2016 | Read review
“Request quiet room and higher floor”
 of 5 bubbles Fiona_utm, 26 Sep 2016 | Read review
“Great position, nice view over park and river”
 of 5 bubbles 136kirstene, 8 Sep 2016 | Read review
5 of 5