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Novotel Sydney Parramatta

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Traveller (233)
Room & Suite (122)
Storyboard
Overview
  • Excellent22%
  • Very good41%
  • Average25%
  • Poor8%
  • Terrible4%
Travellers talk about
“eat street”(34 reviews)
“executive suite”(10 reviews)
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
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Offers from Novotel Sydney Parramatta
Special Offer: UP TO 30% - EARLY BOOKING
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Offers from Novotel Sydney Parramatta
Special Offer: UP TO 30% - EARLY BOOKING
Hotel deals
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Rooms
29 Apr30 Apr
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,062)
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Traveller rating
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416
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89
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235
416
264
89
45
Show reviews that mention
All reviewseat streetriverside theatreexecutive suitechurch streetbuffet breakfastthe rivercorner roomfree busupon checktrain stationlots of restaurantsan upgradeeasy walkstaff were friendlyconvenient locationchecking inacross the road
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111 - 115 of 1,049 reviews
Reviewed 18 July 2017 via mobile

We stayed at the Novotel Parramatta on Friday and Saturday nights and we really enjoyed the stay. The staff at checkin were very efficient, arranging for our rooms to be ready for us early - which we appreciated. Car parking was easy and also arranged...More

Thank rosscooper
Response from Jodi B, General Manager at Novotel Sydney ParramattaResponded 4 August 2017

Dear rosscooper, Thank you for taking the time to write a fantastic review. We are very happy to hear that staff present during your stay made you feel welcome. It is great that you enjoyed your room and our central location in Parramatta. On behalf...More

Reviewed 17 July 2017 via mobile

Wasn't too bad, had the usual good and bad features. Staff were very polite and friendly and front desk service was great!! On the down side, they need new or more elevators, waiting for an elevator took more time then it did to have breakfast....More

Thank Adriana D
Response from Jodi B, General Manager at Novotel Sydney ParramattaResponded 18 July 2017

Dear Adriana D, Thank you for taking the time to write your review. We are happy to hear that staff present during your stay made you feel welcome and that you enjoyed our central location. Thank you for your patience as we experienced lift maintenance...More

Reviewed 17 July 2017

Reception area's nice enough....till you take (after a long time) a lift to your room. We had booked an "Executive Suite" room for family of 4. Absolutely disgraceful quality for an Exec room - carpets dirty, reverse cycle air units noisy as anything, not to...More

Thank isayoldchap
Response from Jodi B, General Manager at Novotel Sydney ParramattaResponded 18 July 2017

Dear isayoldchap, Thank you for taking the time to write your review. Your feedback is very concerning to us and it is disappointing to hear that your experience did not meet your expectations on this occasion. Thank you for your patience as we experienced lift...More

Reviewed 17 July 2017

A sign on the 4th floor directs you to use the fire stairs to the 5th floor with the doors held open with towels so you can get out of the stair well, probably breaks the fire safety code. AND you cant select any other...More

Review collected in partnership with Accorhotels.com
Thank O7952TOgregb
Response from Jodi B, General Manager at Novotel Sydney ParramattaResponded 18 July 2017

Dear 07952TOgregb, Thank you for taking the time to provide us with your review. It is disappointing to hear that your experience did not meet your expectations on this occasion. As was noted in your feedback, we are unfortunately currently experiencing lift maintenance issues which...More

Reviewed 12 July 2017 via mobile

Rooms & staff were pleasant, but access in & out of the hotel was poor. 2 out of 3 of the lifts weren't working properly, necessitating use of the service elevator. For people with special mobility needs this is not the place to stay. Stairwell...More

Thank donnaroberts
Response from Jodi B, General Manager at Novotel Sydney ParramattaResponded 14 July 2017

Dear donnaroberts, Thank you for taking the time to write your review. We are happy that you found our rooms and staff pleasant. We thank you for your patience as we experienced maintenance on our lifts during your stay. Please accept my sincere apologies for...More

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Best Value Properties in Parramatta, Australia
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About
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free Internet
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Concierge
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Details
Price range
US$118 - US$227 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Spa Hotel in Parramatta
#7 Luxury Hotel in Parramatta
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
Details
Price range
US$118 - US$227 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Spa Hotel in Parramatta
#7 Luxury Hotel in Parramatta
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
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Traveller (233)
Room & Suite (122)
Dining (25)
Pool & Beach (7)
Business Centre & Event Rooms (2)
Questions & Answers
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gamortie
2 June 2015|
Answer
Response from Belinda P | Property representative |
Good Morning Gamortie, I am so sorry please accept my apologies. I will take this down now and respond. Apologies again Michael
0
Votes
Room Tips
"We have had three visits, three different rooms, NO problems."
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"Try to stay away from rooms facing onto Church St, as the people noise from the Theatre can be loud"
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"You can open the windows for fresh air!"
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"One where air conditioner works."
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