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HOTEL STYLE
Luxury
Charming
Languages Spoken
English, French
Location
97056 Rue De L'anse Marcel, Anse Marcel 97150 St Martin / St Maarten
Secrets Saint Martin Resort and Spa
687 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The Secrets Saint Martin Resort and Spa, while praised for its clean and picturesque setting ideal for relaxation, has received mixed reviews from guests. Many travelers have expressed concerns about the rooms, mentioning cleanliness issues and the need for updates.
Although the grounds are well-maintained, some visitors were disappointed with the value, pointing to expensive upgrades and the high cost of taxis. While the evening live music was a hit, the daytime entertainment and overall ambiance were found lacking, and service quality was reported as inconsistent.
Location
Secluded
Atmosphere
Bland
Rooms
Neglected
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Underwhelming
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We went to Secrets during its soft opening March 2020 just before the pandemic hit us all and it was not ready for guests. We were given a voucher for a return trip as the resort was not fully operational. This was our second trip to this resort. There were many improvements made from our first trip however still not up to other resort standards. This being a secrets resort you would expect more.
Our room was by the marina which was very nice and peaceful. Very spacious with a lounge area and king bed, with shower bathroom in the middle. Cleaned daily and turndown service nightly. The resort location is ABSOLUTELY BEAUTIFUL.
The resort lacks staff so it was difficult to just get coffee from room service, however there was a small coffee pot in the rooms. The staff is very accommodating and eager to please, they work very hard and work multiple positions we made sure to tip each one.
Not all the restaurants were open each day so you were limited to what to eat. The food had much to be desired, the buffet food at the marketplace was warm/cool and so many flies made it less desirable. the burgers and fries were good at the barefoot grill. The hibachi dinner at Himitsu was decent and the chef was entertaining. Olio food was ok, the atmosphere was the best part as it was outside overlooking the cove. Portofino was still not open. The marketplace was made into steakhouse during the evening which was ok. The food is definitely mediocre.
There is NO nightly entertainment. They have a guy with a guitar in the lobby bar one night and and a girl that sang the following night but same thing night after night. The daytime activities were ping pong, corn hole, and water volleyball. They had a foam party in the pool area on Saturday which was fun, they need more things like this. They need to get some sort of up beat entertainment for sure, At least play lively music by the pool during the day.
Like other resorts they should offer non motorized activities such as paddle boards, paddle bikes, kayaks etc. There was a place to rent jet skis and a place next door to go on catamaran and sailboats but there were expensive.
We rented a car and thank goodness we did, we were able to leave the resort for some fun and toured the island. There is really only one road and you can drive it with stops in a few hours. We visited Maho beach and had lunch and viewed the many beaches along the was.
Overall, there were good improvements from our first stay. The staff was limited but hardworking and pleasurable. I would not recommend this resort until improvements are made to food, entertainment and staff increase.
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Date of stay: November 2021
Rooms
Location
Service
Room Tip:Â The marina view rooms were peaceful with a beautiful view and would definitely recommend. ** FYI...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Secrets St Martin, General Manager at Secrets Saint Martin Resort and Spa
Responded 30 Nov 2021
Explorer428442 Thank you so much for sharing your feedback about your experience with us. To read you found our location to be ABSOLUTELY BEAUTIFUL and there were many improvements made since your last visit is greta. However there were some incidents mentioned that don't reflect our brand. We have briefed the team at great length of your comments and we can assure you that your feedback has reached our Management to work in our opportunity areas. Once again, we thank you for taking the time to share your overview with us, we appreciate your feedback and comments. Sincerely, Iliana Perez Social Media Coordinator
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Secrets St Martin is set on a beautiful bay looking out at the island of Anguilla. Stunning scenery, very peaceful, and beautiful. The location does not disappoint. Your experience from there will depend on your level of being able to chill and go with the flow. This resort is recovering from a hurricane and Covid so there are some growing pains. The second best thing this resort has to offer is hard working and pleasant workers. But, there needs to be probably a doubling of staff to handle the occupancy. Shout out to Juju, Junior, Claude, Nigel who hustled like no other trying to do the work of at least 2 if not 3 people. Junior would be out raking the beach in the morning and running drinks on the beach in the afternoon. All with a smile on his face. He remembered names, he shared his personal story and listened to yours. Nigel handled rude guests who didn't want to wait their turn for drinks with professionalism and grace. Very impressive. Management is visible on property and listening to guests complain 24 hours a day. What can one be unhappy about? You are in heaven. But, they are extremely understaffed and for those guest who expect immediate attention, they are not satisfied. Many say the resort does not live up to the Secrets name. And, I believe if you go in there expecting 5 star service, 5 star food, and butler attention - you will be disappointed. If you go in expecting RIU or Barcelo quality- you will be pleased. The grumblings of guests around the resort where the big downer. But, to be fair, if you pay Secrets rates you expect Secrets quality and they are not there yet. Quality of rooms are hit and miss. We had no problems but heard others complain about poor plumbing, water pressure and water temp. Some had AC issues in their rooms -we were comfortable. There was someone entertaining every night and most nights it was enjoyable. Would I go back? Not until reviews show their staffing issues are solved. Right now they are trying to charge premium rates and run at 100% capacity with only the staff to serve at half capacity. If you get a cut off the rates, can go with plenty of patience, you will have an excellent vacation in serene surroundings.
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Date of stay: March 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Secrets St Martin, General Manager at Secrets Saint Martin Resort and Spa
Responded 11 Mar 2022
Greetings JT Thank you for sharing your impressions about the stunning scenery and peaceful beautiful location. We appreciate your feedback about how great the room was and that you liked your Swim Out, the food and the wonderful service provided by Claude, Junior, Juju, Nigel, and the rest of our welcoming staff. We are very sorry to read you didn't enjoyed more from your stay. Since there seems to have been a number of deficiencies encountered which are very atypical and not reflective of our brand experience; we can only renew our apologies and assure you that all your feedback has reached our Management to work in our opportunity areas, and we have in the meantime briefed the team at great length of your comments. Once again, we thank you for taking the time to share your overview with us. Sincerely, Iliana Perez Social Media Coordinator
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There were 4 couples on this trip and we all knew the resort was quiet and in a very quiet area. We loved that aspect! Yes, the buildings could use a little TLC and this Secrets does not measure up to other Secrets Resorts. The scenery and staff made this stay an amazing one. There aren't as many restaurants as other AM Resorts which was a little disappointing but we made it work. Our biggest complaints were Barefoot Grill was only open one day during the whole week and the night they had dinner on the beach, there wasn't another option available. Although that dinner was very good and we enjoyed it, another restaurant should have been open for those that may not like sitting outside. Luckily for us, the resort was not full and we never had to wait.
The pool always needed to be cleaned at the one end. We would end our afternoons there and bugs were always floating in the water. It wasn't as bad by the pool bar. And the gnats! They weren't bad on the beach but the pool area! Not enjoyable!
We enjoyed the nightly entertainment. There isn't much of a nightlife but we like to call the day early (since we start way early) so this wasn't an issue for us. It would have been nice to see the entertainment team around the lobby in the evening as we have seen at other Secrets.
If you're going and considering a day off the resort, beware of taxi fares (insert scared face here). The fares are some of the highest we've paid anywhere. Although there is supposed to be a discount for more than 2 people, we did not receive it. However, we thoroughly enjoyed our day at Maho Beach! Our entire group would also recommend Captain Jo Boat Charters. It was the best day and our captains were just the most amazing people!
If you're laid back and okay with a clean resort that might need a coat of paint that sits on the most beautiful beach, you will love this resort. If you're into the sparkle and shine of a brand new, more modern resort, you may be disappointed. For us, although not perfect, it was really a great time!
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Date of stay: October 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Secrets St Martin, General Manager at Secrets Saint Martin Resort and Spa
Responded 30 Oct 2022
Dear Denise G We are truly grateful for your kind words about you having a great time at the resort. IT's lovely to read you enjoyed the nightly entertainment and the most beautiful beach. We are happy to learn that you had an overall wonderful stay and that you enjoyed all the services of our Unlimited-Luxury package. Please be assured that will share your kind comments with the team and we will work in all the opportunity areas shared in this review to improve our service. We look forward to be your hosts upon your next visit to our beautiful island. Sincerely Iliana Perez Social Media Coordinator Secrets St. Martin Resort & Spa
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My husband and I visited Secrets for our honeymoon about a month ago and we had a fantastic time. The general manager Bernard was incredible. I have never been to a resort where the GM is so present and helpful. He went above and beyond to make sure our honeymoon was perfect. Elise was also amazing. She dealt with any concern or issue we had with grace and was so accommodating,
The employees at the hotel were all lovely. We now understand why St. Maarten is called "the friendly island." At check in we mentioned to the woman at the front desk (I think her name was Janelle) that it was our honeymoon and while we were getting our information organized she had sent someone up to set up our room with a "Just Married" banner and champagne/desserts inside. So when we got to our room we were so surprised that she had organized this after only telling her a couple minutes prior that it was our honeymoon. The little details like were so appreciated and what made our stay so special.
The food was incredible and you can tell the cooks take pride in what they do. Our favourite was the hibachi restaurant and the steak restaurant was a very close second. Even the room service was delicious. When we ordered room service we always had Stanley greet us and made sure we had everything we needed. Thank you Stanley!
The location of the resort is phenomenal with the two lush green hills on either side that makes you feel like your on your own private beach. The rooms were very clean and modern. Maids frequently visit the room to tidy, stock the fridge and change towels/linens. The entertainment staff was also great. Special shout out to German for always making sure some sort of activity was going on. All the bartenders at the lobby bar were awesome and so talented. Any drink you want...they will make it for you!
Thank you so much Bernard, Elise, and the rest of the staff at Secrets for making our honeymoon a memorable one! We will definitely be back!! -Alexandra & Patrick
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Date of stay: December 2021
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Secrets St Martin, General Manager at Secrets Saint Martin Resort and Spa
Responded 7 Feb 2022
Dear Alexandra & Patrick Thank you for sharing such kind remarks about your stay in Secrets St. Martin Resort & Spa. We are please to know you enjoyed your time on the resort. It is a pleasure to know how much you enjoyed the natural beauty of the phenomenal location, the food at the restaurants was incredible and of course the service provided by our dedicated team. Please be assured that your kind comments will be shared with Bernard, Elise, German, Stanley and the rest of our team as they are a great motivation to continue providing an unforgettable experience. We look forward to having you back in Secrets St. Martin Resort & Spa! Sincerely, Iliana Perez, Social Media Coordinator
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Date of stay: October 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Secrets St Martin, General Manager at Secrets Saint Martin Resort and Spa
Responded 27 Oct 2021
Dear Z5727DOlisao We appreciate the time that you have invested in writing this review. We hope that at some point in the future, you can provides us with a renewed opportunity to reinstate ourselves in your good faith and show that we are worthy of your kind patronage. Sincerely, Iliana Perez Social Media Coordinator
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The island/resort are absolutely beautiful! The views from just the taxi ride provided by amstar were amazing. It’s about a 30 min trip from airport to resort.
As UVC members we booked a preferred king swimout, upon arrival they did not upgrade us or entertain the idea when asked. They eventually gave in and upgraded us, but not without a big fight. They (Esteban and Jose) tried to lie about the upgrade rooms. Seems like the general mangers of the resort are reluctant to upgrade the UVC members unless pressured. Water pressure in room is horrible (from what we heard it’s all rooms) No drying hair in bathroom, outlets not equipped. Must dry at the mini bar. Fridge feels like there gonna explode cause the ventilation in cabinetry. Jacuzzi in main area is not working
Ok so enough about that.... Staff is amazing!!!! Everyone is super hardworking and nice, they are trying their best with limited resources. Notable employees: Janelle at the front lobby who should actually be the general manager! She runs the show, does it all( no seriously) was super accommodating during our room upgrade. She made sure we were comfortable and taken care of. She is wonderful and caring. Rolinda at the pool bar is an amazing worker who makes sure your cup is never empty, always with a smile on her face. Sunshine the pool manager is super friendly and a great source of information on the island.. he’s the guy you need if you need anything. All together the entire staff was amazing!!
Restaurants: food was amazing shout-out to chef Bruno and team!! Just be aware resort was fully opened however upon arrival we learned that only 1-2 restaurants were open at night (assuming due to only 60 people being at the resort at the time). Hibachi.. there is none apparently they are still looking for the chef.
General managers: The fake and phony Esteban and Jose who walk around like royalty on the resort but really don’t do much. Both super nice at first but once they tried to downgrade our room and tell us the marina suites were not available, turns out they were available and just lied. Magically after our fight our room was ready( 10 mins later) and multiple swim out Mariana rooms were occupied the next day.
All in all it was an amazing trip, location, food and staff are 5 star!!! Knowing this is a new resort, we have faith the kinks will be out in no time! We will definitely be back.
Closing note: Janelle for General Manager!! she really deserves it!!
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Date of stay: April 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Secrets St Martin, General Manager at Secrets Saint Martin Resort and Spa
Responded 24 Aug 2021
Dear besnikn2021, We sincerely appreciate that you have taken the time to share your experience of your recent stay at Secrets St. Martin Resort & Spa, your home in the Caribbean. It's a pleasure to read that your experience was wonderful, specially the welcoming staff. Your kind words will serve as motivation for our team to continue offering unforgettable vacation experiences for all our valued guests. We hope to have the opportunity to be at your service again very soon. Best regards. Iliana Perez Social Media Coordinator Secrets St. Martin Resort & Spa
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Stayed at resort for 8 days 7 nights to celebrate my birthday with 8 friends who flew in from different parts of the US and it was a delightful experience. I arranged ahead of time a private dinner party, which is an additional cost but well worth it. Lesa was the event coordinator who communicated with me every step of the way in planning to ensure I had everything I wanted. She is excellent at what she does.
I had a plated waiter service sunset dinner on the roof top Terrance with DJ, decorated table settings, open bar with dedicated Bar Tender, cake, it was magical.
The resort is beautiful and clean with a great beach. Never a problem with beach chairs or fresh towels, you didn’t have to go down and reserve a seat early in the morning like some resorts. The staff is 2nd to none in providing attention and service to guest. From the omelet lady at the buffet, wait staff, check in, bartenders, went always pleasant. I must give a special thank you and shout out to Mimi. She is every where every day doing everything…she is amazing. She ensured we had space for the 8 of us for dinner at the restaurants including the Hibachi. Room Service and 24 hour snack bar good. My fridge and room snack bar refilled every day.
Other than Lesa and Mimi, I want to recognize the following: Alain, Kenny, Elisha, Baxter, Quincy, and Jose. (Jose don’t forget the cc credit I await from your accounting department) Last but not least the Bernard the General Manager that made himself known and available and was always checking in to see if we needed something.
Note to Bernard: Improve the Preferred Club so it mimic’s Preferred Clubs at other Secretes Resorts I visited. It didn’t really offer anything special or upgraded for those of us who paid the Preferred Club prices. Though the staff in the club were fabulous.
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Date of stay: January 2022
Value
Service
Sleep Quality
Room Tip:Â Loved my corner swim up room!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Secrets St Martin, General Manager at Secrets Saint Martin Resort and Spa
Responded 7 Feb 2022
Dear Ruth B We are so grateful for your kind words and taking the time to share your 8 day stay at Secrets St. Martin Resort & Spa. We are please to know you enjoyed your time on the resort for your birthday. It is a pleasure to know how much you found the location to be beautiful and clean with a great beach. That you never had a problem with beach chairs or fresh towels, you didn’t have to go down and reserve a seat early in the morning like some resorts. Please be assured that your kind comments will be shared with Alain, Kenny, Elisha, Baxter, Quincy, and Jose the rest of our team as they are a great motivation to continue providing an unforgettable experience. We look forward to having you back in Secrets St. Martin Resort & Spa! Sincerely, Iliana Perez, Social Media Coordinator
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My husband and I recently spent a week at Secrets, St Martin. We read some of the negative reviews and were concerned about our trip. Our experience and time at Secrets, however, was extremely positive! We had beautiful weather, great meals, and exceptional care from staff at Secrets. The pool was beautiful. and lounge chairs were easily available. Our room on the 3rd floor had a partial view of the bay which we greatly enjoyed. There was no loud noise at night for which my husband was very grateful!
We were impressed that the manager was seen in and around the resort (not always in an office) - we even got directions to the spa from him on our arrival day. Avril did a great job of caring for our room and keeping items we liked well stocked. At the Market Cafe, we had super service from Evelyn, Charmen, Ivan, and Shemer to name a few. The guys at Himitsu were great too!! Mr. Sunshine at the pool/towel shed was a great storyteller and a kind soul. Bruno, the chef, was hard working and eager to have folks enjoy the great food. We were very pleased with the fresh fruit, variety of veggie selections, and the fish dishes!! Michelle at the front desk was very helpful with our Covid tests as was Kamey from Careaway Health.
We did not experience any negative interactions with staff - everyone with whom we came in contact was eager to help and friendly. This vacation was our first since the Covid pandemic. We were incredibly grateful for the clean, beautiful surroundings of Secrets, St Martin and for the warm and welcoming response from the staff. Thank you so much!!
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Date of stay: March 2022
Rooms
Cleanliness
Service
Room Tip:Â Our top floor mountain view room also had a view of the bay. It was lovely.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Secrets St Martin, General Manager at Secrets Saint Martin Resort and Spa
Responded 21 Apr 2022
Dear E3937BQnancyl We are truly appreciative of you for your preference and sharing how your experience was extremely positive! It was truly a pleasure welcoming you at Secrets St. Martin Resort & Spa. Thank you for sharing you had a wonderful weather, great meals and exceptional care. Please be assured that your kind comments will be shared with Bruno, Avril, Charmen and the rest of our team as they are a great motivation to continue providing an unforgettable experience. We look forward to having you back in Secrets St. Martin Resort & Spa! Sincerely, Iliana Perez, Social Media Coordinator
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Tucked away in the mountain. The beach is clean and beautiful with very calm water. The staff was incredible! Juju and Frandy made our time at the beach exceptional. They played the best music and kept the drinks coming! German and Margarita kept us dancing by the pool side. For nightlife, Eugene and Ivan were so much fun! We did karaoke and danced the night away to authentic Caribbean music. Dominic was my absolute favorite bartender. He was so warm and fun and made the best specialty drinks! The resort was ok - the pool was slippery so be careful going in and out, the bedroom pools could use some more cleaning, the cold water spa plunge pool can also be cleaned more. Every detail was overlooked because of the amazing staff - they all deserve a raise!
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Date of stay: July 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Secrets St Martin, Director General at Secrets Saint Martin Resort and Spa
Responded 5 Aug 2021
Dear Sightsee31933045130 Thank you for sharing such kind remarks about your stay in Secrets St. Martin Resort & Spa. We are please to know you enjoyed your time on the resort. It is a pleasure to know how much you enjoyed the location, the beach and of course the service provided by our dedicated team. Please be assured that your kind comments will be shared with our team as they are a great motivation to continue providing an unforgettable experience. We look forward to having you back in Secrets St. Martin Resort & Spa! Sincerely, Iliana Perez, Social Media Coordinator
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We are at Secrets St Martin. It is on the French side of the Island. This resort was all but destroyed in 2017 by hurricane Irma. (I’ve included 2 photos of the “before reconstruction”) The entire island suffered greatly. Coming here and knowing the history made me view the resort in a different light. We drove from the Princess Julianna Airport and saw reconstruction of different areas, but other areas still in ruin. Once we arrived at the resort everyone was just so sweet. It’s a much smaller property and the rooms are small but very comfortable. We had a swim out and really enjoyed it. Everything is very compact easily accessible. Due to Covid the resort was at reduced capacity making it necessary to have the four restaurants to alternate nights open. (2 each night)The staff also alternate restaurants so you may see them in Himitsu one night and Portifino the next. With less guests, the night life was much lower key. If you are a 30 something looking for a party place, this is not for you. But, if you enjoy a laid back group playing the Eagles, Garth Brooks, doobie brothers and classic rock you’ll enjoy yourself. We never had to hunt for a beach chair at the pool or beach, which I loved. The beach is narrow and very easy to access. The water was crystal clear without seaweed. There are lots of yachts anchored out from the beach. Seeing the mountain tops around you as you stroll the beach makes for some gorgeous sunsets. We took advantage of the spa and with our 25% preferred members discount got one of the best massages I have ever had. (Ask for Gina) We got a rental car at the Airport for $250/week and we’re glad we did. We took day trips all over the island. Especially loved shopping in Phillipsburg. While I do not like that UVC has this as a 2/1 resort, I’m sure they’re trying to recoup some of the money’s it took to restore the resort. All in all we are loving our stay, but it’s more about the island than the resort. St Martin is such a special place.
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Date of stay: August 2021Trip type: Travelled as a couple
Room Tip:Â Reserve a rental car at the airport!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Secrets St Martin, Director General at Secrets Saint Martin Resort and Spa
Responded 20 Aug 2021
Dear Lisa G, Thank you so much for sharing your experience of your recent stay at Secrets St. Martin Resort & Spa, your home in the Caribbean. We sincerely appreciate that you have taken the time to write this. It's a pleasure to read that your experience was wonderful, specially the secluded location and the spa. Your kind words will serve as motivation for our team to continue offering unforgettable vacation experiences for all our valued guests. We hope to have the opportunity to be at your service again very soon. Best regards. Iliana Perez Social Media Coordinator
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We were at Secrets in December. It is in a secluded area so if you wish to tour at all a car is a great idea (for how ever many days you wish). There is a car rental at the resort but obviously there would be more choices at the airport....ihowever, f getting for a day or two we would suggest booking at the resort itself. The island is quite hilly so a scooter would not be a great idea. Enjoy. It is a lovely island.
There are more places to choose from in the Anse Marcel area.
LOCATION
CaribbeanSt Martin / St MaartenSaint-MartinAnse Marcel
NUMBER OF ROOMS
258
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