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The Reefs

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The Reefs
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1,006 Reviews from our TripAdvisor Community

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Showing 996: English reviews
Boston, Massachusetts
Reviewed 2 days ago NEW

Visited Bermuda and stayed at The Reefs over New Years for 6 nights. First of all anyone living on the east coast of the US most remember its only a 2 hour flight to Bermuda - too easy! We left cold and dreary New England flying out of Boston a few days after Christmas and less than 2 hours later...

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Thank U6378DVandrew
Boston, Massachusetts
Reviewed 1 week ago

We read a lot of great reviews on Tripadvisor and booked a trip with our friends to the Reefs in February 2017. We stayed in the cliff side rooms and the views were spectacular. Overall the resort was very clean and the people there were nice. However, there were inventory issues that seemed to be related to us visiting in...

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Thank spaam100
TheReefs-Management, Manager at The Reefs, responded to this review

Dear spaam100, Thank you for your review and I am sorry to hear of the struggles with the food and beverage item availability during your stay. While we have admittedly been waiting on parts to repair the draft beer system, the time of year has no bearing on item availability and everything listed on the menus should have certainly been...

Reviewed 2 weeks ago via mobile

We stayed here for a few days in a the "off season". Really rough time (yeah, right!).... upper 60's with sun!! We stayed in cliffside room and glad we did. We have been lucky enough to stay in a lot of nice hotels in scenic places. However, the view form our balcony was best we have ever had. 20ish feet...

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3Thank Ed K
TheReefs-Management, Manager at The Reefs, responded to this review

Dear Ed K, Thank you for your wonderful comments. We are so lucky to have such a beautiful and unique location...it really is easy to just sit back and take in the gorgeous view! I am delighted to hear that the food was excellent and the service top notch. I hope you enjoyed the rest of your stay and that...

Denver
Reviewed 2 weeks ago

Everything about our experience at The Reefs was fantastic. First we welcomed by name and drinks. Then we were the recipients of a very upgrade on our room which was amazing! They drive you around in gulf carts when you have your luggage. The bellman couldn't of been more helpful. The room service is amazing. They essentially accommodate you in...

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1Thank Margaret T
TheReefs-Management, Manager at The Reefs, responded to this review

Dear Margaret T, Thank you for your wonderful review. We are always pleased to hear that our guests tell their friends about how great their stays are and then their friends in turn become our guests as well! I am so happy to read that you found our staff so friendly and helpful. They genuinely strive to ensure that our...

New York City, New York
Reviewed 4 weeks ago

We stayed in mid January for four nights and we delighted by The Reefs. While technically the off-season for the island we still we quite happy with the high 60's - low 70's temperatures, way better than the 30's in NYC. The staff including the friendly bellman Davonne and one of the Managers named Donna were pitch perfect. We also...

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4Thank HotelManagerEventi
TheReefs-Management, Manager at The Reefs, responded to this review

Dear HotelManagerEventi, Thank you so much for your great review, and I am so glad that the recommendations were a hit! We feel that January is a hidden gem in the calendar for Bermuda and a great time to escape the cold of the Northeast and find a quiet and relaxing oasis a short plane ride away. It is wonderful...

Reviewed 4 weeks ago

I returned last week from my first trip to Bermuda, and my spouse's fourth. We stayed at The Reefs. I loved it. Among other things: (1) The view from the room was spectacular, unobstructed views of a light blue ocean; (2) We crave the sound of the ocean, and with the way The Reefs is situated, the crashing of the...

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6Thank gckmac
TheReefs-Management, Manager at The Reefs, responded to this review

Dear gckmac, I cannot thank you enough for taking the time to write such a thoughtful and thorough review. I am delighted to read of all of the wonderful things that you enjoyed about both The Reefs and Bermuda as a whole. We have some of the best views on the island from every room and suite but more importantly,...

Reviewed 4 weeks ago

The service at the Reefs was good. Staff was always courteous and friendly. We especially appreciated our day maid, Volenda. She was so warm, friendly, helpful and always went above and beyond for us. She made us feel so welcome! The other day maid we had was also excellent at keeping our room clean. The room was lovely but we...

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1Thank RS10SS
TheReefs-Management, Manager at The Reefs, responded to this review

Dear RS10SS, Thank you so much for your thoughtful review. I am sorry that there were some items that needed attention. We pride ourselves on ensuring that our rooms and suites are in great condition prior to our guests' arrivals, so we will be sure to follow up accordingly. I am delighted to hear that Volenda was so lovely and...

New York City, New York
Reviewed 15 January 2017

The Reefs has an excellent location directly on a beach and rocky points of the south shore mid-way on the island, and so I agree with others that there is no bad room at the Reefs, although I would avoid any room with a view of a palm tree before the ocean view. However, the staff at the hotel should...

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1Thank dccgck
TheReefs-Management, Manager at The Reefs, responded to this review

Dear dccgck, Thank you for your wonderful review, we are delighted to hear that you had such a great stay with us. I am particularly proud of our team that you found them so friendly and helpful. They pride themselves on providing our guests with a memorable experience and genuinely love what they do and I look forward to sharing...

Reviewed 13 January 2017

The pictures of The Reefs you find online do not do it justice. We arrived on Christmas night and were greeted by the friendly staff and given a complimentary drink. Woke up the next morning with the most spectacular view of the ocean. The beach was gorgeous, with fluffy white sand and you can borrow their kayaks, life jackets, snorkel...

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4Thank Irene C
TheReefs-Management, Manager at The Reefs, responded to this review

Dear Irene C, Thank you so much for taking the time to write such a wonderful, thoughtful and kind review! We are so appreciative of all of your lovely comments and I cannot wait to share them with the entire team. It sounds as if you experienced so much of the wonderful things that Bermuda has to offer and we...

Canada
Reviewed 9 January 2017 via mobile

The location and views are unbelievable-but the rest (staff/rooms) left much to be desired. When we checked in, we were told breakfast was included and we were given timings. AFTER the first breakfast we had, we were told it was actually not included in our stay-no offer to compensate us for their mistake. Also when we first entered the room...

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6Thank sybspeaks
TheReefs-Management, Manager at The Reefs, responded to this review

Dear sybspeaks, Thank you for taking the time to write such a thoughtful and detailed review. I was delighted to hear that you enjoyed the location, views and privacy of our beach. Please accept my apologies for the room and service issues. While this is uncharacteristic of the experiences we pride ourselves on providing, I will certainly be taking your...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Spa
  • Pool
  • Free Parking
  • Breakfast included
About the property
  • Beachfront
  • Non-Smoking Hotel
Food & drink at the hotel
Ocean Echo
Ocean Echo
Cuisines: Seafood, Contemporary
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Pool
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
Widely recognized as the best hotel in Bermuda, this award-winning and intimate hotel offers spectacular ocean views from every room. Perched along limestone cliffs overlooking its own private beach you'll enjoy legendary Bermudian hospitality and gourmet dining at three different restaurants. The Reefs is one place where you will feel perfectly at ease. ... more   less 

Additional Information about The Reefs

Address: 56 South Shore Rd., SN 02, Bermuda
Region: Caribbean > Bermuda > Southampton Parish
Price Range: RM1,270 - RM3,493 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Reefs 4*
Number of rooms: 81
Reservation Options:
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Also Known As:
The Reefs Hotel Southampton
Reefs Hotel Southampton
Reefs Resort Southampton
The Reefs Bermuda/Southampton Parish
Reefs Bermuda
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Questions & Answers

Here's what travellers have asked, with answers from The Reefs staff and other travellers.
49 questions
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Questions? Get answers from The Reefs staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We loved our Jr. Suite. I do think there are some rooms near the pool which might not be as quiet.”
 of 5 bubbles U6378DVandrew, 18 Feb 2017 | Read review
“Cliff side have the best views”
  • cliffside view
 of 5 bubbles spaam100, 10 Feb 2017 | Read review
“Get a balcony room off the point! That said, all rooms seem to have spectacular views.”
 of 5 bubbles MargaretT856, 1 Feb 2017 | Read review
“Higher floors will have a better ocean view.”
 of 5 bubbles RS10SS, 17 Jan 2017 | Read review
“There is no bad view from any room. Higher floors are better and quieter.”
 of 5 bubbles purchasing2017, 8 Jan 2017 | Read review
5 of 5