We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
03/12/2017 04/12/2017
    There are no pins in your viewport. Try moving the map or changing your filters.
    • {providername} {price}
    {providername} {price}
      {listitems}
    {sold_out_text}
    We can't find prices for this accommodation
    From {rate_price} {rate_periodicity}

    Hotel Santa Isabel

    Calle Baratillo 9 | Between Obispo and Narciso Lopez, Havana 10100, Cuba
    Save
    Lowest prices for your stay
    03/12/2017 04/12/2017
    Are these your travel dates?
    TripAdvisor uses this information to find you the lowest prices for your stay.
    Traveller (267)
    Room & Suite (123)
    Dining (22)
    IBEROSTAR Parque Central
    7,090 reviews
    #1 of 80 hotels in Havana
    1.0 km
     
    Hotel Mercure Sevilla Havane
    3,614 reviews
    #7 of 80 hotels in Havana
    1.0 km
     
    Hotel Palacio del Marques de San Felipe y Santiago de Bejucal
    489 reviews
    #18 of 80 hotels in Havana
    0.3 km
     
    Hotel Nacional de Cuba
    5,721 reviews
    #6 of 80 hotels in Havana
    3.4 km
     
    Overview
    • Excellent22%
    • Very good42%
    • Average17%
    • Poor11%
    • Terrible8%
    Travellers talk about
    Internet
    Free Parking
    Breakfast included
    Air Conditioning
    Non-Smoking Rooms
    Restaurant
    Suites
    5.0 Star Hotel
    All hotel details
    {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"]},"scriptFlags":null}
    Write a Review
    Reviews (425)
    Traveller rating
    Traveller type
    Time of year
    Language

    1 - 5 of 242 reviews

    Reviewed 2 weeks ago

    It is hard to beat the location of the hotel. It is fantastic for exploring old Havana. The facilities and service, however, leave something to be desired. When we checked in we were offered a upgrade to a 'Presidential Suite' for an extra cost. We...More

    Thank MarkDodgson
    Response from Comercial S, Director General at Hotel Santa IsabelResponded 2 weeks ago

    Dear sir, we appreciate your opinion with the commitment to use it to improve our product. We sincerely apologize for the inconvenience that we gave you during your visit to our Hotel, and we will work with the objective of eliminating all the deficiencies indicated...More

    Reviewed 4 weeks ago via mobile

    I saw mixed reviews going so went with an open mind. What greeted me was an historic hotel within walking distance of most of Old Havana’s sights, bars and restaurants. Located on the the playas de arms it is also a short walk from the...More

    2  Thank DorsetgirlLondon
    Response from Comercial S, Gerente at Hotel Santa IsabelResponded 2 weeks ago

    Dear sir, we appreciate your comment, from which we will work harder to ensure that the experience of our customers will be positive and that in future visits to the destination Old Havana you can verify that your opinions contributed to the improvement of our...More

    Reviewed 28 September 2017

    One of the best locations in the Old Havana, just in the Plaza de Armas. The rooms are in desperate need of restoration. The included breakfast offers a great variety of options, all them prepared with very low end ingredients.More

    Thank RicardoMiamiBta
    Response from Comercial S, Gerente at Hotel Santa IsabelResponded 2 weeks ago

    Dear customer, thank you for your comments on our behalf, they are welcome because they help us to improve our product. We are working to raise the technical and constructive status of the Hotel, so that in its next visit to the destination will have...More

    Reviewed 3 September 2017

    me and my family stayed at this hotel for 4 night in August 2017. This hotel is very charming and perfectly located to visit Old Habana. Rooms are old-style but very confortable and (very important in August!) also very well conditioned. The breakfast and related...More

    3  Thank 1961max2014
    Response from Comercial S, Gerente at Hotel Santa IsabelResponded 2 weeks ago

    Dear customer, we apologize for the inconvenience caused during your stay, at the same time we appreciate your comment, and we are working to repair service failures with the aim of providing a pleasant experience in our Hotel. Best regards

    Reviewed 31 August 2017

    Arrived to be told that we were booked in to a Double room even though our Travel Agent had requested a Twin room for us. We checked with the agent after the holiday and the Hotel had confirmed the receipt of the request and raised...More

    Thank VaigaV
    IBEROSTAR Parque Central
    7,090 reviews
    #1 of 80 hotels in Havana
    1.0 km
     
    Hotel Mercure Sevilla Havane
    3,614 reviews
    #7 of 80 hotels in Havana
    1.0 km
     
    Hotel Palacio del Marques de San Felipe y Santiago de Bejucal
    489 reviews
    #18 of 80 hotels in Havana
    0.3 km
     
    Hotel Nacional de Cuba
    5,721 reviews
    #6 of 80 hotels in Havana
    3.4 km
     
    About
    Amenities
    • Top amenities
    • Restaurant
    • Bar/Lounge
    • Free Parking
    • Breakfast included
    • Hotel Amenities
    • Concierge
    • Free Parking
    • Breakfast included
    • Meeting Rooms
    • Laundry Service
    • Multilingual Staff
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Restaurant
    • Bar/Lounge
    Details
    • Price range
    • US$219 - US$327 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #15 Luxury Hotel in Havana
    • Room types
    • Suites ,
    • Non-Smoking Rooms
    • Number of rooms
    • 27
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com and Gaviota Hotels so you can book your Hotel Santa Isabel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Caribbean >
    • Cuba >
    • Ciudad de la Habana Province >
    • Havana
    • Also Known As
    • Santa Isabel Havana ,
    • Santa Isabel Hotel
    Add Photo Photos
    Traveller (267)
    Room & Suite (123)
    Dining (22)
    Hotel & Grounds (203)
    Bathroom (13)
    Family and Play Areas (4)
    Nearby
    Hotel Palacio del Marques de San Felipe y Santiago de Bejucal
    489 reviews
    .29 km away
     
    Hotel Mercure Sevilla Havane
    3,614 reviews
    .97 km away
     
    IBEROSTAR Parque Central
    7,090 reviews
    1.02 km away
     
    Hotel Nacional de Cuba
    5,721 reviews
    3.35 km away
     
    Nearby Restaurants
    Esto no es un cafe
    700 reviews
    .30 km away
    Dona Eutimia
    3,645 reviews
    .30 km away
    Paladar Los Mercaderes
    1,999 reviews
    .27 km away
    Restaurante Cafe del Oriente
    678 reviews
    .27 km away
    Nearby Attractions
    Plaza de la Catedral
    5,410 reviews
    .30 km away
    Plaza de Armas
    2,380 reviews
    .06 km away
    San Francisco de Asis Square
    1,712 reviews
    .30 km away
    Havana Cathedral
    1,588 reviews
    .30 km away
    Ask a question
    Questions & Answers
    traveller12196
    19 July 2017|
    AnswerShow all 3 answers
    Response from Comercial S | Property representative |
    Hi! Thanks for contacting us. In the hotel we accept children and we have rooms with two beds. We hope you choose us! Best regards.
    0
    Votes
    Google Translation
    therobelife
    4 April 2017|
    AnswerShow all 3 answers
    Response from DonaldC3 | Reviewed this property |
    Most places only accept cash , CUC and the Cuban peso .The cuban peso you will probaly get in your change , the CUC from banks ,currency exchange shops and ATM's . I have changed British pounds (sterling)at the hotel santa... More
    0
    Votes
    noreenbarnette
    12 March 2017|
    AnswerShow all 6 answers
    Response from Wilmaasdad | Reviewed this property |
    Our safe didn't work and wifi is patchy so unless you desperately need it leave it behind. Wifi cards are the same all over Cuba but much more expensive in the hotel. The hotel staff are very amenable so probably not a... More
    0
    Votes
    Room Tips
    "Get a view of the square"
    Read review
    "All are very old, not antique just old."
    Read review
    "Suite (3-4 persons)? contact the hotel, they have it! - Web site are not able to obtain rooms for more than 2..."
    Read review
    "Take a Junior Suite if you are going to stay there. Overlooks the plaza."
    Read review
    Is This Your TripAdvisor Listing?
    Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing