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Four Points by Sheraton Havana

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Four Points by Sheraton Havana
Four Points by Sheraton Havana
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73 Reviews from our TripAdvisor Community

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Showing 36: English reviews
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Reviewed yesterday NEWvia mobile

Wonderful stay great staff and wonderful hotel with pool . The breakfast buffet was amazing with indoor / outdoor seating. The coffee in the lobby bar was spectacular - the fine gentleman in the cigar bar makes the best mohitos . Better than La Bodeguita - Restaurant staff in evening were so friendly. It was a great atmosphere to have...

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Helpful?
Thank clay m
Brooklyn, Nyc
Reviewed 4 days ago NEW

Ok, first do not read the reviews of the others. Its Cuba for goodness sake. The hotel is immaculate. The front, pool, the dining areas, the lobby were all amazing. My room was very large and clean. The beds were very comfortable. I had no issues with the facade of the building. The front desk staff was very helpful and...

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1Thank IamJavone
Orlando, Florida
Reviewed 6 days ago NEW

Our first visit to Cuba brings mixed reviews from this traveler on the hotel. The building is nice enough, with very poor maintenance on the mechanicals. First night, the entire top floor had no A/C. We were told we couldn't move till the next day. No service recovery. After the move, we had A/C, but the shower didn't work at...

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Helpful?
Thank usjetjock
Javier9238, Manager at Four Points by Sheraton Havana, responded to this review

Dear Usjetjock, thank you for sharing your comments regarding your recent stay in Four Points by Sheraton La Habana, I apologize for the several inconveniences encountered during your stay. We are doing our best to improve the hotel conditions and also our customer service and constructive feedback like your help us identify those areas where we have to address our...

Mooresville, North Carolina
Reviewed 6 days ago NEWvia mobile

Don't expect you will receive a value for your money. A double room for $600 is definitely overpriced! On the other hand we were pleasantly surprised by the excellent service, cleanliness of public areas and rooms and SPECIALLY the public restrooms were impeccables! It is true that this hotel is around 15/20 miles from the old town but the hotel...

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Thank Arnie2011
Glasgow, United Kingdom
Reviewed 2 weeks ago

Just back from a trip to cuba, had first two nights in Havana - and last - hotel was very very basic, 2-3 star at most - not the best of cleanliness - really old an outdated, looked like a sixties disaster, staff were not very friendly or helpful, on the morning of leaving i had search every toilet for...

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Thank GRR52
Javier9238, Front Office Manager at Four Points by Sheraton Havana, responded to this review

Dear GRR52, we have received and read carefully along with our team your comments regarding your recent stay at our hotel. Unfortunately you experience was below your expectations and we apologize for the inconveniences encountered in different areas of our hotel. We have been working very hard in order to improve the conditions of the hotels (which includes a major...

Reviewed 2 weeks ago

My wife and I returned yesterday from our first trip to Cuba. We started out planning to stay in Varadero, but were more interested in interacting with Cubans, than in visiting a resort type beach. We decided on the Four Points by Sheraton because we were able to, not only book online, but pay by credit card online instead of...

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Thank Larry S
Dobbs Ferry, NY
Reviewed 4 weeks ago via mobile

This is a soulless prefab monstrosity far from The center of town. We were on a tour and we stayed here the last night to be closer to the airport. Not very clean. The staff was unfriendly and unhelpful. Please do. It stay here if you want to experience Havana it is like s typical American airport hotel. Yuck

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Helpful?
Thank kidfree
Javier9238, Manager at Four Points by Sheraton Havana, responded to this review

Dear Kidfree, we have received and read your comments regarding your recent stay and I want to apologize for the poor experience with us. Cleaning as well as quality customer service are basics and what our guests expect from us and unfortunately we did not meet your expectations this time. I apologize one more time for the inconveniences encountered throughout...

Holiday, Florida
Reviewed 4 weeks ago via mobile

Fountains were empty. Marble tile was broken in foyer. Whole place needs a paint job! Bus broke down one of our days so taxi is not cheap. Room looked like the picture online. The mold and mildew was every where in bathroom. The GM offered us a dinner on The house one night. For the $360 we paid in advance...

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Thank Julianamar
Javier9238, Manager at Four Points by Sheraton Havana, responded to this review

Dear Julianamar, thank you for sharing your comments with us. Unfortunately your stay was below your expectations and I want to apologize for the inconveniences with the shuttle service as well as cleaning issues in your room. We have been working very hard in several projects since Four Points took over this hotel in July 2016 (training, refurbishment, etc) and...

Mi.
Reviewed 4 weeks ago

My first time in Cuba, so I was not really sure what to expect. The grounds, lobby, and pool area were very nice. The room was clean and included everything you needed. Our room overlooked the pool and a park across the street. You could also see some horses that were tied up along the road. I saw only one...

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Helpful?
Thank gator33
Javier9238, Manager at Four Points by Sheraton Havana, responded to this review

Dear Gator33, we have received your feedback regarding your recent stay with us and we are glad to know you had a nice stay with us. Once again thank you for sharing your comments with us as well as with other travellers. Best regards Javier Giles - Director of Rooms.

Reviewed 4 weeks ago

Nice property, with good service and nice looking gardens. Friendly staff. Excellent wifi conection. Excellent beds to rest. Close to Embassies and to the downtown (short driving distance). Offers facilitiies such as tours and exchange house.

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Helpful?
Thank Kathya C

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Room Service
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Shuttle Bus Service
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
Official Description (provided by the hotel)
Boasting elegant architecture and a unique merger of colonial charm and contemporary style, Four Points by Sheraton Havana welcomes you to enjoy a truly unforgettable experience. Located in the upscale Miramar district, our Havana hotel offers a quiet, tucked away destination just a short ride from Old Havana and the Havana International Airport. Whatever your reason for visiting Cuba's enchanting, seductive and energetic capital, our hotel offers a place where one can feel relaxed and secluded, yet close to all that Havana has to offer. ... more   less 

Additional Information about Four Points by Sheraton Havana

Address: Avenida 5ta A 76 - 80, | Miramar District, Havana 00000, Cuba (Formerly Quinta Avenida Habana)
Region: Caribbean > Cuba > Ciudad de la Habana Province > Havana
Price Range: RM631 - RM1,828 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Four Points by Sheraton Havana 5*
Number of rooms: 186
Reservation Options:
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Also Known As:
Quinta Avenida Habana Hotel Havana
Hotel Style:
#6 Business Hotel in Havana
#24 Luxury Hotel in Havana
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Havana staff and other travellers.
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Questions? Get answers from Four Points by Sheraton Havana staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms facing the back have great views for sunrise/sunset”
  • coffee maker, but no coffee
  • safe and dresser draws. sliding doors on closet
  • double beds
  • Over looks pool
IamJavone, 20 Apr 2017 | Read review
“Top Tip - look for another”
GRR52, 10 Apr 2017 | Read review
“We enjoyed our room on the 5th floor overlooking the pool”
  • Our bed was decorated with a towel figure each night
  • Another cute towel figure
larrys790, 6 Apr 2017 | Read review
“Higher floor so the balcony doors that don't lock won't be a problem”
Luv2TravelFarNWide, 10 Feb 2017 | Read review
“Rooms on the north side face the ocean, and are shaded from the hot sun.”
TopChef7, 27 Jan 2017 | Read review
5 of 5