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Hotel Palacio del Marques de San Felipe y Santiago de Bejucal

Gaviota HotelsUS$194*
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#16 of 79 Hotels in Havana
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Travel Alert: Licensing Restrictions Apply More details
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472 Reviews from our TripAdvisor Community

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Showing 262: English reviews
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Bowen, Australia
Reviewed 1 week ago via mobile

Worst service and the worst drinks we had during our visit to Cuba over the 14 days we were there. Beer was hot and the piña coladas were tasteless. Waited 20 minutes for our four drinks. Plenty of other places to choose for a drink which offer better service and better valued drinks. Give it a miss.

Thank Kazza D
Bristol U.K.
Reviewed 2 weeks ago

This is a very pretty little hotel in the lovely square opposite the ship terminal in Havana. The room was OK. Internet connection only available on the ground floor in the restaurant. Service was APPALLING - we waited an hour one morning for one fried egg and bacon. Great position for walking the city and water front - but thats...

Thank Anne-Kennedy
Swindon, United Kingdom
Reviewed 4 weeks ago

We reviewed the TP comments before booking and got a feel of what to expect . The hotel is very clean, tidy and comfortable , staff in general were very friendly with the odd sour puss but no different from any hotel thoughout the world. Breakfast offered a large choice and probably too much as some dishes arrived promptly and...

3Thank David B
Reviewed 4 weeks ago

For location in the heart of old Havana and the exterior of the building a fantastic place. Standing on the balcony above the street with a side view of the square was wonderful. The rooms were clean but rather shabby. The highlight was the brilliant sculptures the cleaner made out of our fresh towels. The breakfast at the hotel was...

Thank Simon D
Reviewed 4 weeks ago

Stayed one night at the end of a tour. Location is great, in the old town. The room was perfectly nice, but the water in the hot taps and shower was never more than tepid, and when we arrived there was no soap in the bathroom. When you check in, you're supposed to be offered a "welcome drink": the very...

1Thank Rosalind_8
Melbourne, Australia
Reviewed 4 weeks ago

Two stays, two different experiences. The first there was no power in the bathroom, can I assume the cleaner did the room twice in the dark and didn't report the problem? After the fourth request over two days I was offered another room. I was told to pack up then let reception know when I was ready to move. I...

Thank Lorraine116
Rohnert Park, California
Reviewed 13 April 2017

Spent five nights at San Felipe and, like most of Cuba, it had pluses and minuses. On the plus side, it is a central location, walkable to sites in old Havana, and is a lovely old building. The staff was as helpful as they could be, given the limitations of Cuba's infrastructure ( I.e. water, sewer, electricity, computers). Overall, the...

Thank norcalkel
Lausanne, Switzerland
Reviewed 11 April 2017

This hotel has a great location at the edge of the old town. The rooms are a good size, the breakfast selection good (options for fresh eggs, fruit etc). However, a lot of the rooms are overlooking the internal courtyard which houses the bar and the restaurant. The tv in the bar blares out all day and most of the...

Thank P B
Reviewed 10 April 2017

This hotel is certainly in a good location and we had high expectations - sadly which weren't met. We stayed here just one night at the end of a 2 1/2 week trip around Cuba. The decor of our room - at least what we could see of it in the dimness - looked smart but, interestingly, another reviewer commented...

Thank Jinty27
London, United Kingdom
Reviewed 30 March 2017

We visited Havana for the second time last month, two years after our first trip. The food can be indifferent, the service can vary between warm and friendly through to curmudgeonly and chaotic, plumbing is unreliable, but on the plus side there is the architecture, the rum, the cars, the unique society and the music, oh yes the music. Oh...

1Thank FastEddie123

324 photos of this hotel

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Dining (38)
Room/Suite (49)
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Bathroom (13)
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Other (137)
04/06/2017 05/06/2017
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  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Room Service
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
  • Breakfast included
  • Laundry Service
  • Concierge
  • Room Service

Additional Information about Hotel Palacio del Marques de San Felipe y Santiago de Bejucal

Address: Oficios 152 esq a Amargura, Plaza San Francisco de Asis, Havana, Cuba
Region: Caribbean > Cuba > Ciudad de la Habana Province > Havana
Price Range: RM819 - RM1,465 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Palacio del Marques de San Felipe y Santiago de Bejucal 5*
Number of rooms: 27
Reservation Options:
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Hotel Style:
#6 Romantic Hotel in Havana
#15 Luxury Hotel in Havana
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Palacio del Marques de San Felipe y Santiago de Bejucal staff and other travellers.
20 questions
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Truro, United Kingdom
4 months ago
9 months ago
Miramar, Florida
over a year ago

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Questions? Get answers from Hotel Palacio del Marques de San Felipe y Santiago de Bejucal staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a balcony.”
Lorraine116, 22 Apr 2017 | Read review
“Avoid rooms overlooking internal courtyard”
pb980, 10 Apr 2017 | Read review
“Make sure you get a room high up so the street noise doesn't affect you.”
FastEddie123, 30 Mar 2017 | Read review
“get a suite if you can, not many available,”
Poppet2011, 24 Mar 2017 | Read review
“The higher the rooms, the better. Try not to be located close the bar, as the noise travels.”
Karin325, 27 Feb 2017 | Read review
5 of 5
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US$194* /night
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Prices are for 1 room, 2 adults
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