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Hotel Sercotel Paseo Habana

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Traveller (110)
Room & Suite (52)
Dining (47)
Overview
  • Excellent13%
  • Very good36%
  • Average30%
  • Poor12%
  • Terrible9%
Travellers talk about
AMENITIES
Public Wifi
Breakfast included
Air Conditioning
Non-Smoking Hotel
Restaurant
Bar/Lounge
Multilingual Staff
3 Star Hotel
All hotel details
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Reviews (267)
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All reviewsrocking chairscasas particularseach morningcasa particularvedadocubalamp
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1 - 5 of 90 reviews
Reviewed 2 weeks ago

The room we stayed in should clearly be marked for maintenance. - One of the windows did not close, so the staff placed a chair to stop it from opening (brilliant!); - The toilet was leaking; - And the worse was the a/c which kept...More

Thank Joana C
Response from vivian r, Director de Recepción at Hotel Sercotel Paseo HabanaResponded 1 week ago

Dear joana thank you for your opinion, sorry to have caused so much trouble within a month will begin to make repairs to the hotel and within them is the replacement of air conditioners and other things that improve the standard of the hotel, thanks

Reviewed 10 June 2018 via mobile

The hotel looks very nice with rocking chairs in the portal. BUT: there was no water when we arrived un the afternoon and no water after 22:30. I had to go down in the middle of the night for them to put on the watermotor....More

Thank Gema67
Response from vivian r, Director de Recepción at Hotel Sercotel Paseo HabanaResponded 12 June 2018

Dear Gema Thank you for your opinion, we take note about all you said before and we will like to say you the problems witht the water was many months ago, and we fix it all. That why you was trnasfer to the Riviera hotel....More

Reviewed 22 May 2018 via mobile

This hotel was around the corner from our casa particular. Found it on the 2nd day. We used the Wi-Fi each morning. For $3 you got and hour of wi-fi and a coffee, soda or water. For an additional $3 you can add on a...More

Thank Brian G
Response from vivian r, Director de Recepción at Hotel Sercotel Paseo HabanaResponded 23 May 2018

Thank you for your comment, when I return to Havana, you can stay at the hotel so that you can enjoy all our services, including the Wi-Fi service, which would only cost you 1.00 cuc

Reviewed 7 December 2017

I would have given this hotel 0 stars if possible!! We stayed at this hotel between 22/11/17 - 26/11/17 and from the very unfriendly receptionist that dealt with us upon arrival (late at night without any Cuban currency needing to change some money to pay...More

2  Thank GarethEvans1976
Reviewed 25 November 2017

I am a travel agent from the US. In April 2017 I booked 11 double rooms and 3 single rooms for 3 nights in November 2017 - 8 months prior to our arrival. A few weeks prior to our arrival they informed us that they...More

5  Thank Janet B
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About
Amenities
Top amenities
Restaurant
Breakfast included
Bar/Lounge
Hotel Amenities
Breakfast included
Non-Smoking Hotel
Wheelchair Access
Multilingual Staff
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$51 - US$109 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
US$51 - US$109 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
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Traveller (110)
Room & Suite (52)
Dining (47)
Pool & Beach (1)
Amenities (22)
Family and Play Areas (1)
Questions & Answers
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CaptainDMW
26 January 2016|
AnswerShow all 2 answers
Response from susan p | Reviewed this property |
No e-mail. I looked up the hotel on the internet, reserved on-line and pre-paid with a VISA credit card. I recieved confirmation/voucher via e-mail, which when presented at the check-in worked smoothly.
0
Votes
Pitzpilot
20 November 2015|
Answer
Response from Betty M | Reviewed this property |
Hi there. I do not remember seeing hair dryers there.
0
Votes
Room Tips
"Get 1 at another hotel"
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"Rooms facing the streets are without roosters"
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"Malacon is pretty close"
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"Rooms on the hospital side are quiet"
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