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Hotel Conde de Villanueva

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Traveller (273)
Room & Suite (102)
Dining (19)
Overview
  • Excellent25%
  • Very good43%
  • Average17%
  • Poor8%
  • Terrible7%
Travellers talk about
“cigar shop”(27 reviews)
“smoking lounge”(2 reviews)
AMENITIES
Breakfast Available
Air Conditioning
Smoking rooms available
Restaurant
Room Service
Suites
Bar/Lounge
4 Star accommodation
All hotel details
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Reviews (235)
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132 results
Traveller rating
31
59
22
16
4
Traveller type
Time of year
LanguageEnglish
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31
59
22
16
4
Show reviews that mention
All reviewscigar shopchickens wanderingsmoking loungeold havanagreat cigarrestored hotelhuge bedroombeautiful high ceilingscuba travel networkcentral courtyardopen courtyardhavana viejostep back in timejunior suiteviejashuttersbalconies
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1 - 5 of 132 reviews
Reviewed 12 June 2018 via mobile

Government run hotel. Staff are numerous and really friendly. A lot of them speak really good English and they really try to be helpful. The beds were pretty bad, lumpy mattress and pillows, dirty and torn linen. But the rooms and garden were lovely ornate...More

Thank Jennifer W
Response from Claudio C, Director Comercial at Hotel Conde de VillanuevaResponded 1 week ago

Dear Customer: Knowing you is always of great pleasure to us and your opinions of great help. We work to improve the details that stand out and that in your next visit note suggested changes. Thank you very much again. Best regards

Reviewed 27 May 2018

OK, Havana overall is basically a vibrant crumbling city a shadow of former glory. but pure magic. This hotel is over 100 years old and was the home of a Spanish Baron. You step back in time when you arrive, leafy inner courtyard, wide internal...More

Thank Sharon R
Response from Claudio C, Director of Sales at Hotel Conde de VillanuevaResponded 28 May 2018

Dear guest: Thank you very much for your kind remarks. We are very grateful to spend your valuable time writing reviews about our hotel and our service. We take note to improve. Best regards,

Reviewed 2 March 2018

From the outside of the hotel which has classic architecture the interior courtyard was very attractive. It all starts to go down hill on seeing the bedroom. There were broken [not cracked] tiles on the floors, the bathroom was truly the pits with dirty grouting,...More

Thank bruceurban
Response from Claudio C, Director Comercial at Hotel Conde de VillanuevaResponded 26 May 2018

Dear Guest: We are sorry! We definitely did not live up to their expectations with our service. We work to improve the conditions of our hotel, and strive to ensure that future visits of you and your friends, such details do not exist. Sincerely

Reviewed 19 November 2017

The first hotel of the holiday and we were moved to this hotel from our original planned location due to"painting our room". Overall not a bad venue central although the room was very dark and the only windows opened onto the main quadrangle so fresh...More

Thank CandA_2
Response from Claudio C, Director Comercial at Hotel Conde de VillanuevaResponded 26 May 2018

Dear Customer, It was a pleasure to meet you, and we are very happy that we had the opportunity to share with you. We are guaranteed to know about you and your experiences at our hotel. As you mentioned details of your unpleasant stay for...More

Reviewed 18 August 2017 via mobile

This review only relates to the cigar bar located in the hotel. During our stay in Havana, we visited several different cigar bars/shops and this one was by far the most authentic experience. The shop is very small and has a bar in the back...More

Thank BronxTraveler
Response from Claudio C, Director Comercial at Hotel Conde de VillanuevaResponded 26 May 2018

Dear Customer: It was a pleasure to have your visit. Our work team thanks you for your kind and charming opinion. The bartender takes the opportunity to send a great greeting and wishes that his visit be repeated because it was also a great experience...More

View more reviews
About
Amenities
Top amenities
Restaurant
Room Service
Bar/Lounge
Hotel Amenities
Concierge
Breakfast Available
Room Service
Laundry Service
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$150 - US$262 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Family Hotel in Havana
#13 Luxury Hotel in Havana
Room types
Suites, Smoking rooms available
Details
Price range
US$150 - US$262 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Family Hotel in Havana
#13 Luxury Hotel in Havana
Room types
Suites, Smoking rooms available
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Traveller (273)
Room & Suite (102)
Dining (19)
Family and Play Areas (2)
Questions & Answers
Ask a question
joannedenisef
22 June 2018|
AnswerShow all 2 answers
Response from Claudio C | Property representative |
Dear client: Our hotel is very close to the Cruise Station, just 200 m. Anything else??? Best
1
Vote
Google Translation
Flasunkist
10 July 2017|
AnswerShow all 3 answers
Response from ComercialHCV | Property representative |
Dear sr.: La Casa del Habano open at 10 am to 6:00 pm every day
1
Vote
Google Translation
Room Tips
"There probably is not a good room"
bruceurban
2 million years ago
Read review
"Any room with an outside view."
CandA_2
2 million years ago
Read review
"Best cigar bar in Old Havana"
MLCal13
2 million years ago
Read review
"the suits is best choice on this hotel but its noisy"
Stefan_Sofia
2 million years ago
Read review
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