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Melia Santiago de Cuba

1,351 reviews
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Traveller (693)
Room & Suite (397)
Dining (214)
Overview
  • Excellent36%
  • Very good47%
  • Average13%
  • Poor3%
  • Terrible1%
Travellers talk about
Internet
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
3.5 Star Hotel
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Offers from Melia Santiago de Cuba
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Reviews (1,351)Write a Review
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162
238
89
24
4
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All reviewsmodern hotelitalian restaurantinternational hoteltop floorbreakfast buffetinternational standardspianist playinghigh risenice pool areatour groupsrooftop barpublic areasjunior suitetown centrefive star hotelcomfortable roomscurrency exchange
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1 - 5 of 517 reviews
Reviewed 2 days ago

We stayed two nights here. Room was standard, clean and comfortable. Air conditioning worked well and the bathroom was clean. There is a great pool area, with a bar and snack area. There is a doctor, money exchange and some shopping. It is a full...More

Thank BarriereFisherman
Hotel's Favourite
Reviewed 19 December 2017

Well - this hotel is very glam with interesting modernist architecture - a refreshing change from high Spanish. The rooms were very comfortable - we had to ask to change rooms as there was something amiss in our first room - can't recall what. Anyway,...More

Thank milliesmum2016
Response from Director G, Deputy Manager at Melia Santiago de CubaResponded 22 December 2017

Dear milliesmum2016: It is such pleasure to receive your feedback. We are very glad your experience in our facility was so nice and hope you come back some day in the future. Thanks for all the compliments. It was very nice to read you were...More

Reviewed 1 week ago via mobile

I stayed here in July 2017. My husband is from the area, and we always looked forward to a time when we could stay there. We checked in, and the front desk staff was great. We had a room on a lower floor without much...More

1  Thank Sue K
Response from Director G, General Manager at Melia Santiago de CubaResponded 1 week ago

Dear Sue K: Thank you very much for taking part of your time to write your opinions about your stay at the Melia Santiago de Cuba, taking into account that each comment helps us to improve the weak points. We are very disappointed to know...More

Reviewed 2 weeks ago

The hotel is in good location, friendly and polite staff and food was nice too, but if you are looking for a place with nice beach I would recommend a different place. But if you are city explorer this hotel will do. :)More

Thank artchi1212
Response from Director G, General Manager at Melia Santiago de CubaResponded 2 weeks ago

Dear artchi1212: Thank you very much for posting your review in Tripadvisor, one our best tools to improve our services and determine how are guests are reacting to our everyday work. We hope you come back to our city to discover new places and spend...More

Reviewed 18 January 2018

Hotel very clean,maids very helpful for rooms sheets extra blankets.Doctor very professional nurse assisted.Food in buffet basic. For the price of buffet two people $ 20.00 to much. Room service food was cold . Camareras always wanting to please.All the personnal were at right place...More

Thank infoR3778HP
Response from Director G, General Manager at Melia Santiago de CubaResponded 4 weeks ago

Dear infoR3778HP, Thank you for taking the time to review the Melia Santiago de Cuba. I am so glad to hear about your positive experience with us. It’s a pity that you did not like the food at the Buffet Restaurant and that the Room...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
US$139 - US$326 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$139 - US$326 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (693)
Room & Suite (397)
Dining (214)
Pool & Beach (109)
Amenities (44)
Family and Play Areas (9)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
Mayothamayo
1 January 2018|
AnswerShow all 2 answers
Response from TinoF2 | Reviewed this property |
You probably are talking between $15 to $30 CUC. I am surprised the previous person said they walked it. It is quite far and would not recommend walking it.
1
Vote
Susan F
27 July 2017|
AnswerShow all 5 answers
Response from Mightymike1966 | Reviewed this property |
If you`re a guest, the pool is included. The day pass is 5 CUC no drinks included. You can get it at the reception.
1
Vote
Iryna2014
27 November 2016|
AnswerShow all 9 answers
Response from KEFinnman | Reviewed this property |
We saw/or feelt no mosquitos at all around Santiago de Cuba area, in march.
1
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Room Tips
"ask for a higher floor"
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"Upgrade to A junior suite for Jacuzzi and free 24 hour internet!"
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"Higher levels with a view"
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"The lobby, restaurants and rooms are warm. Excellent view."
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