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Went there overnight on a trip arranged via agents. Hotel staff unfriendly and cold shocked as up until this hotel everyone was so friendly. Had chicken and steak for evening meal was horrified that grill chef used the same tongs for picking up the raw...More
2 Thank Michelle F
Response from Director G, General Manager at Melia Santiago de CubaResponded 3 days ago
Dear Michelle F:
Thanks for your review. It is a pity we did not meet your expectations during your stay in Meliá Santiago and the perceptions of our guests are fundamental to the continuous improvement of the services. Sorry we were unable to show you...More
What a bummer, this is a giant tourist trap. Five star rating but no five star rooms. The rooms are poor at best. Superficially looks clean, but when taking a closer look it`s dirty. A paint smell was penetrating all the rooms on the 8th...More
2 Thank Mightymike1966
Response from Director G, General Manager at Melia Santiago de CubaResponded 1 week ago
We would like, in the first place, to let you know we are extremely sorry we were not able to meet your expectations. For the Meliá Santiago de Cuba management and staff it is frustrating to read comments like yours. Always fighting to...More
This hotel is great. Lobby and front desk staff are very professional and well trained. Taxis in good shape are available to transport you wherever you need to go. The area was immaculately clean and the staff inside the hotel was on top of things....More
1 Thank Juana D
Response from Director G, General Manager at Melia Santiago de CubaResponded 3 weeks ago
Dear Juana D:
Many thanks for sharing your review about your recent stay in Meliá Santiago de Cuba. We are glad you liked the hotel and we were very happy to hear our staff was very professional and well trained. Thanks for your positive comments...More
My husband and I stayed here as part of an overnight excursion visiting Santiago De Cuba.
The hotel and room was very nice!
The food was absolutely gorgeous and we enjoyed having drinks at the roof terrace bar.More
1 Thank KirstyMartin26
Response from Director G, General Manager at Melia Santiago de CubaResponded 4 weeks ago
Dear Guest KirstyMartin26,
Thank you for taking the time to give us such a positive feedback about your one night stay in our Hotel.
We are glad to read that you enjoyed your overall stay at our resort. Since our main priority is to make...More
We stayed for 4 nights and were happy to have booked this hotel. Though not in the centre of town it was a short, cheap taxi ride away. The room was a bit dated (junior suite) but clean and well equipped. The staff were friendly,...More
1 Thank Louise C
Response from Director G, General Manager at Melia Santiago de CubaResponded 13 June 2017
Dear Louise C:
Thank you for taking the time to review the Melia Santiago de Cuba Hotel. I am so glad to hear about your positive experience with us. We pride ourselves in having a welcoming friendly staff that makes our guests feel right at...More
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Fitness Centre with Gym / Workout Room
Business Centre with Internet Access
Things to do
Fitness Centre with Gym / Workout Room
US$156 - US$314 (Based on Average Rates for a Standard Room)
Non-Smoking Rooms ,
Family Rooms ,
Number of rooms
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