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24/12/2017 25/12/2017
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    Grand Memories Varadero

    Km 18.5 Autopista Sur | Parque Natural Punta Hicacos, Varadero 42200, Cuba
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    24/12/2017 25/12/2017
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    Traveller (2766)
    Pool & Beach (516)
    Room & Suite (262)
    Overview
    • Excellent20%
    • Very good34%
    • Average23%
    • Poor13%
    • Terrible10%
    Travellers talk about
    “party pool” (49 reviews)
    “superior room” (61 reviews)
    “swim up bar” (79 reviews)
    Public Wifi
    Free Parking
    Breakfast included
    Beachfront
    Pool
    Restaurant
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Laundry Service
    Kids Club
    Housekeeping
    Babysitting
    Private Balcony
    4.0 Star Hotel
    All hotel details
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    Write a ReviewReviews (2,334)
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    1 - 5 of 1,522 reviews

    Reviewed yesterday

    CONS I would not recommend this resort to my friends or family. The first day, first thing we did, was head to the snack bar for lunch. Only myself and one other friend had the ham pizza (6 of us travelled together). We were both...More

    Thank Natasha W
    Reviewed 3 days ago

    Just came back home December 11/17. No hot water for the shower for the whole week; bland lukewarm food (no steam trays), old tube tv in room; hit and miss wi-fi; the balcony door was stuck. There were 5 people in our group. We never...More

    1  Thank Meester44
    Response from Valerio L, Director General at Grand Memories VaraderoResponded 2 days ago

    Dear Meester44, First of all, thank you sharing your opinion. We are sorry to see you didn't have a nice experience in our hotel. We have taken all your comments in order to carry out the necessary changes. Thank you for choosing us for your...More

    Reviewed 5 days ago via mobile

    It's Cuba, you are going to find a tube tv in your room, you are going to only have wifi in the lobby etc the hotel itself is fine, nice lobby the odd run down features such as pool tiles lifted free and hanging out...More

    2  Thank darrenstar
    Response from Valerio L, Director General at Grand Memories VaraderoResponded yesterday

    Dear Guest, Thank your for sharing your opinion with us regarding your stay at our hotel. We are sorry to know you didn't have a good stay. You will be happy to see we have carried out the necessary changes. We would like to receive...More

    Reviewed 5 days ago

    I don't have too many other experiences with hotels in this region, but I'm guessing this falls below the average standard. The food, for a start, was not good at all.. It seemed to be the exact same choice regardless of whether it was morning,...More

    6  Thank daniellees24
    Response from Valerio L, Director General at Grand Memories VaraderoResponded yesterday

    Dear Danielle, Thanks for sharing your opinion with us. We are sorry to check you didn't have a nice experience in our hotel. We have taken note about all your complaints you wrote in order to carry out the rigth changes. Thank you for choosing...More

    Reviewed 1 week ago via mobile

    This is hotel is worst hotel I ever stayed at. My wife and myself were ill due the food. There were also eight other families on our plane who also stayed at this hotel. Every single one of them were ill due to the food/water....More

    12  Thank Sheila P
    Response from Valerio L, Director General at Grand Memories VaraderoResponded yesterday

    Dear Sheila P, First of all, thank you for letting us know your experience during your stay at our resort. We are sorry to see all problems you had. We are checking all your complaints in order to carry out the rigth changes in our...More

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    About
    Amenities
    • Top amenities
    • Pool
    • Beachfront
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    • Free Parking
    • Spa
    • Breakfast included
    • Hotel Amenities
    • Children Activities (Kid / Family Friendly)
    • Free Parking
    • Breakfast included
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Babysitting
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    • Spa
    • Adult pool
    • Outdoor pool
    Details
    • Price range
    • US$124 - US$291 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #10 Spa Hotel in Varadero
    • #21 Top resorts Hotel in Varadero
    • #22 Luxury Hotel in Varadero
    • #27 On the Beach Hotel in Varadero
    • Room types
    • Suites
    • Number of rooms
    • 1110
    • Location
    • Caribbean >
    • Cuba >
    • Matanzas Province >
    • Varadero
    Add Photo Photos
    Traveller (2766)
    Pool & Beach (516)
    Room & Suite (262)
    Dining (198)
    Hotel & Grounds (1740)
    Bathroom (55)
    Family and Play Areas (11)
    Business Centre & Event Rooms (4)
    Nearby
    Nearby HotelsSee all 321 hotels in Cuba
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    Ask a question
    Questions & Answers
    Brooklyn M
    14 December 2017|
    AnswerShow all 3 answers
    Response from darrenstar | Reviewed this property |
    I'd say if you are out there by 9 you would have no problem throwing your things on a few good ones
    0
    Votes
    Brooklyn M
    11 December 2017|
    Answer
    Response from kepola |
    I have always been told to stay away from salad bar...even in Canada or U.S. Sits there all day, not fresh etc but that is just what I was told. I stay away and never have been sick.
    0
    Votes
    Yarnac
    10 December 2017|
    Answer
    Response from Keith M | Reviewed this property |
    Yes, day trips to Havana are available through the resort/sunwing, however, you can also hire a local tour guide for a tour more geared just for you.
    1
    Vote
    Room Tips
    "23 is closer to the beach but far from buffet :)"
    Read review
    "Book the Sanctuary"
    Read review
    "Bungalow 24 is close to the beach! Top floor, no mouldy smells/bugs!"
    Read review
    "Some rooms are a distance from beach location so may want to specify close to beach."
    Read review
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