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Gran Caribe Villa Tortuga

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Gran Caribe Villa Tortuga
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936 Reviews from our TripAdvisor Community

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Showing 319: English reviews
Oshawa, Canada
Reviewed yesterday NEW

rooms were terrible. Tried to change rooms they asked for money , buffet was not fit for the dogs and cats littered around the entire resort , no pool towels , cocroaches in room , dinner buffet didn't start till 7 pm

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Helpful?
Thank moconnor6868
Reviewed 3 days ago NEW

Had to change rooms.... first one was not good. Second was much better, took 2 days... I would definitely go back, especially when the new buildings are ready. This is no 5 star resort. Clean enough, staff was great! Food was ok.... evening buffet was getting a little tired after a couple of days. The location was fabulous! walking distance...

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Helpful?
1Thank Jody L
Laval, Canada
Reviewed 4 days ago NEW

POOR SERVICE , DIRTY ROOMS and no willingness to help . phones are not working , no internet connection even if you pay for . you will fill the same way if your in a prison. a lot of mosquitos. the food doesn't taste anything the Bar close to the pool supposed to have snacks such as pizza and sandwiches...

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Helpful?
Thank anassf576
Reviewed 1 week ago via mobile

Great price. Hotel need lots work but great location Old hotel but friendly personal. Close to every where Must go to Casa de la música and Beatles bar. Ride the tour bus for 5 cuc all day it get you all way around Varadero same ticket get you back

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Helpful?
2Thank Rafael N
Directora G, Director General at Gran Caribe Villa Tortuga, responded to this review

Dear guest: It is our pleasure to thank you for having chosen us to enjoy your vacation. We appreciate your kindness for stating on this site your comments regarding our resort. We assure you that your opinions and recommendations will be respectfully welcome by our staff. Your opinion is our most important and encouraging tool in the improvement of our...

Vancouver, Canada
Reviewed 1 week ago

1. My room was changed last minute. The room had a leaking air conditioner, that could not be turned off or controlled, it blew strong cold air while dripping a lot of water in to a large puddle on the room floor. There was: toothpaste and saliva on the bathroom sink fixture; there were no towels; no towels; no toilet...

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Helpful?
2Thank gudrun4343
Directora G, Director General at Gran Caribe Villa Tortuga, responded to this review

Dear guest: It is our pleasure to thank you for having chosen us to enjoy your vacation. We appreciate your kindness for stating on this site your comments regarding our resort. We assure you that your opinions and recommendations will be respectfully welcome by our staff. Your opinion is our most important and encouraging tool in the improvement of our...

Ottawa
Reviewed 2 weeks ago

We had a group stay at Villa Tortuga from December 10th to 17th. All in all the resort was alright. We had some issues with leaky toilets and moldy rooms but the weather was great,the beach is right there. The food wasn't the best but you could walk to restaurants close by. We paid under 500 dollars so really no...

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Helpful?
2Thank Smiley025
Directora G, Director General at Gran Caribe Villa Tortuga, responded to this review

Dear guest: It is our pleasure to thank you for having chosen us to enjoy your vacation. We appreciate your kindness for stating on this site your comments regarding our resort. We assure you that your opinions and recommendations will be respectfully welcome by our staff. Your opinion is our most important and encouraging tool in the improvement of our...

London, United Kingdom
Reviewed 2 weeks ago via mobile

We hoped to have a great experience in beautiful Varadero beach. And this was the experience in this all inclusive place: rooms are unmaintained and in horrible condition fit for a Brazilian favela; the tourist segment it attracts is low end cheap travelers from Europe and Canada including many people who are constantly drunk (free alcohol), throwing up and many...

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Helpful?
Thank shunra11
Directora G, Director General at Gran Caribe Villa Tortuga, responded to this review

Dear guest: It is our pleasure to thank you for having chosen us to enjoy your vacation. We appreciate your kindness for stating on this site your comments regarding our resort. We assure you that your opinions and recommendations will be respectfully welcome by our staff. Your opinion is our most important and encouraging tool in the improvement of our...

Reviewed 3 weeks ago via mobile

This is the most terrible hotel i have ever been to. I got fleas bites all over my body !!! Disgusting !! We'got the all inclusive package but we mostly ate out ,at the local restaurants or even at the locals homes, because the good was not very good. Despite all of these they do have a really beautyful beach...

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Helpful?
Thank Veronica M
Directora G, Director General at Gran Caribe Villa Tortuga, responded to this review

Dear guest: It is our pleasure to thank you for having chosen us to enjoy your vacation. We appreciate your kindness for stating on this site your comments regarding our resort. We assure you that your opinions and recommendations will be respectfully welcome by our staff. Your opinion is our most important and encouraging tool in the improvement of our...

Kitchener, Canada
Reviewed 3 weeks ago via mobile

My boyfriend and I stayed here December 21-28 2016. We booked late afternoon on December 20 and got a good price through tripcentral. So, of course, we took it! We did not have high expectations because of reviews we had read, but we travelled with an open mind. The pictures looked nice. We came to drink, relax, and for the...

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Helpful?
4Thank Kylie Y
Montreal, Canada
Reviewed 3 weeks ago

Keep in mind that it is a not expensive resort, so don't expect too much. This resort is for family holidays so there is not night life like discotheque, just a show of 1 hour (often Cuban music). The best point is beautiful beach, clean and blue water. The 3 buffets are ordinary almost the same every day. The breads...

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Helpful?
2Thank Thien L

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Amenities

Highlights
  • Beachfront
  • Restaurant
  • Pool
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
In your room
  • Air Conditioning
Internet
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Breakfast included
Official Description (provided by the hotel)
Accepts VISA, Mastercard, and AmEx from non-US banks only ... more   less 

Additional Information about Gran Caribe Villa Tortuga

Address: Calle 9 e/ Boulevard y Ave. Kawama | Matanza, Varadero, Cuba
Region: Caribbean > Cuba > Matanzas Province > Varadero
Price Range: RM396 - RM805 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Gran Caribe Villa Tortuga 3*
Number of rooms: 292
Reservation Options:
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Also Known As:
Gran Caribe Villa Tortuga Hotel Varadero
Tortuga Hotel Varadero
Hotel Style:
#32 On the Beach Hotel in Varadero
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Questions & Answers

Here's what travellers have asked, with answers from Gran Caribe Villa Tortuga staff and other travellers.
65 questions
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Toronto, Canada
Slovenian Istria, Slovenia
Hamilton, Canada

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Questions? Get answers from Gran Caribe Villa Tortuga staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The newer buildings A,B and C are on the beach. They were not quite finished yet. Building 11, across from the pool was ok.”
 of 5 bubbles , 21 Jan 2017 | Read review
“Don't go to this resort”
 of 5 bubbles gudrun4343, 12 Jan 2017 | Read review
“Pool side rooms noisier but we loved it offered a view of the stage's entertainment!”
 of 5 bubbles 517cindym, 15 Dec 2016 | Read review
“Building #9”
 of 5 bubbles harviebarrie, 9 Dec 2016 | Read review
“Building 6”
 of 5 bubbles Cheryl309, 20 Nov 2016 | Read review
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