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Gran Caribe Villa Tortuga

Traveller (1815)
Pool & Beach (462)
Room & Suite (281)

About

Location
Cleanliness
Service
Value
Accepts VISA, Mastercard, and AmEx from non-US banks only
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Property amenities
Restaurant
Pool
Free Parking
Bar/Lounge
Breakfast included
Fitness Centre with Gym / Workout Room
Airport Transportation
Children Activities (Kid / Family Friendly)
Outdoor pool
Paid Internet
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Room features
Air Conditioning
Non-Smoking Rooms
Good to know
HOTEL STYLE
Quiet
Safe
HOTEL CLASS

Location

Full view
Contact
Calle 9 e/ Boulevard y Ave. Kawama Matanza, Varadero 42200 Cuba
Getting there
Juan Gualberto Gomez Airport4 km
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1,169Reviews
1,857Photos
114Q+A
78Room tips
Traveller rating
  • 119
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  • 335
  • 166
  • 175
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Popular mentions
+1
This is our second time in a superior room : nice, clear and clean, ocean view and we leave the patio door open to hear the waves at night. It's so great to sleep with the sound of the waves !!! AC was perfect. Bloc C had a problem with water one day but it was settled
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Response from Directora G, Director General at Gran Caribe Villa Tortuga
Responded 4 weeks ago
Estimado cliente: Primeramente, quisiera darle las gracias por haber escogido nuestro hotel para su estancia aquí en Varadero y por haber dedicado parte de su valioso tiempo a escribir este comentario sobre la misma. Estamos muy orgullosos de leer que ha podido disfrutar de nuestros servicios y de las mejores Playas
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Our 2 week holiday included Christmas and New Years eve. 2018. I have been to third world countries and had a better time. Transat is also responsible for this bad experience, The resort says not to drink the water but does not provide any drinking water,sure that is illegal.
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Response from Directora G, Director General at Gran Caribe Villa Tortuga
Responded 9 Jan 2019
Estimado cliente: Le agradecemos francamente que haya compartido sus impresiones acerca de su estancia en nuestro hotel . Lamentamos profundamente que en esta ocasión su experiencia no haya sido la mejor posible y nos gustaría disculparnos por todos los posibles inconvenientes causados.
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First off, we had a room that was so disgusting, small and filthy. It honestly looked like someone had puked all over the bathroom wall around the sink. I went and complained and they did send someone to clean it, if you want to call it that, 2 days later. We went to the front
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Response from Directora G, Director General at Gran Caribe Villa Tortuga
Responded 9 Jan 2019
Estimado cliente: Ante todo quisiéramos agradecerle sinceramente por compartir las impresiones sobre su estancia en nuestro hotel en este portal. Su comentario y críticas serán bien recibidos ya que consideramos que cada crítica nos ayuda a evaluar el cumplimiento de nuestros estándares y de estar al tanto de las verdaderas necesidades de nuestros clientes. Lamentamos mucho el incidente que describe con relación a la limpieza de su habitación y le rogamos nos disculpe por las molestias ocasionadas a causa. Quisiera hacerle saber que de seguro esta confusión se trató de un desafortunado incidente aislado y para nada parte de nuestro actuar diario.
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I am currently staying at this resort. 1st of all I was not given the superior area originally booked Because there is no availability. When I contacted my travel agent they mentioned hotels from the chain are not very acomodating to to the guest. All common areas are dirty and
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Response from Directora G, Director General at Gran Caribe Villa Tortuga
Responded 9 Jan 2019
Ante todo nos gustaría agradecerle que haya elegido nuestro hotel para sus vacaciones y que haya dedicado parte de su valioso tiempo a comunicarnos sus impresiones y críticas constructivas sobre su experiencia. Igualmente nos entristece saber que en esta ocasión nuestro hotel no haya estado a la altura de sus expectativas y así lo hemos transmitido inmediatamente al personal encargado de las área. De igual forma hemos revisado lo ocurrido y nos discilpamos por los incidentes ocurridos.
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Back in Varadero again. This time we wanted to try something different so we chose Villa Tortuga. Still in the same area of Varadero that I prefer. Close to town, shopping, the families that we like to visit etc. What a nice surprise. The room we had the first night wasn't bad.
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3 ième étage a droite chambre #9306
vue de notre chambre superieur
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12345657
In 2016 we were in a standard room and we had a mini fridge.
1 vote
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There was a fridge in our room.
0 votes
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Sorry, no idea. As per previous response the quality of electrical items was very poor indeed.
0 votes
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One is a bidet, however, I have never been able to figure out how it works LOL
1 vote
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Don't go expecting anything special. You will not get it here! I am disabled and had to fight to get a room. What a nightmare! Finally was given a room full of ants and exhaust fumes from pool chlorine dispenser and diesel trucks passing by side street.
0 votes
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12345623
"Choose a superior room !"
"It seems they give poor rooms expecting you to upgrade at extra costs"
"Actually I would suggest not staying her at all. Check else where. This is probably the worst resort in Varadero."
"building 1"
"do not stay at this hotel"
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12345616
PRICE RANGE
US$67 - US$151 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
gran caribe villa tortuga hotel varaderotortuga hotel varadero
LOCATION
CaribbeanCubaMatanzas ProvinceVaradero
NUMBER OF ROOMS
292
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