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IBEROSTAR Laguna Azul

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IBEROSTAR Laguna Azul
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6,277 Reviews from our TripAdvisor Community

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Showing 3,761: English reviews
Toronto, Canada
Reviewed 2 days ago NEW

We stayed at the Laguna Azul resort for 11 days in December - family of 6 As a frequent visitor to Cuba (3-4 times a year) I had a chance to stay in various resorts in Varadero, and I must say this resort surprised me - is beautiful and has the most friendly staff in that area. I will definitely...

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Helpful?
5Thank Princessss84
Director D, Gerente at IBEROSTAR Laguna Azul, responded to this review

Dear clients, Thank you for having chosen our resort for your vacation. On a behalf of the staff and management here at IBEROSTAR Laguna Azul we would like to thank you for your nice review. We all are hardworking people always seeking the best for all our clients and we are happy to hear that you enjoyed your stay with...

Ottawa, Canada
Reviewed 2 days ago NEWvia mobile

Booked a spa room - paid a premium. There were to be some extras included- sparkling wine upon arrival, special gift etc. Nothing was there -asked for three days - finally got wine. Hotel is run down, and food prep sadly lacking in hygene. We were so careful about no ice no salad no water other than bottled - and...

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Helpful?
Thank McLugan
Reviewed 3 days ago NEW

We bought the hotel from our travel agent as a 3-star (rated according to Northern-European standards) so we did not expect a 5-star experience. However, there were many supernice things that tried to balance the negative. And however- the sun and carribean breeze do make everyone happy. Pros: - great beach - many friendly employees - free tennis lessons (Hi...

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Helpful?
1Thank Helen U
Espoo, Finland
Reviewed 6 days ago NEW

Very nice and clean hotel. Good beach. Never a dull moment. Music, plays and entertainment. Friendly staff. Only negative point was the noisy buffet restaurant. It really needs some constructions to low the volume level. Maybe some acoustic plates on ceiling? Greetings to Yoselin, Janesy and Anelly!

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Helpful?
1Thank emmankummitus
Director D, Gerente at IBEROSTAR Laguna Azul, responded to this review

Dear Guest On behalf of the management and our team we would like to thank you for your stay in our hotel IBEROSTAR Laguna Azul, and the time to share your excellent experience with us. We appreciate your review and haven taken all your suggestions into consideration to make some improvements. Thank you for your feedback. If you decide to...

Reviewed 1 week ago via mobile

Never again sorry😞😩 no service , lobby washrooms disgusting , first buildings on left and right if lobby couldn t breath hiw much it stinked, no beach towel all week , hotel towels stunk su much my daughter had to take a aecond shower to remove the smell on her, meals were great and entertainment also

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Helpful?
Thank Lynn C
QualityMCuba, Manager at IBEROSTAR Laguna Azul, responded to this review

Dear guest, We want to thank you for choosing IBEROSTAR Laguna Azul as your preferred destination in Cuba. It is very rewarding to read that you have enjoyed our food variety and its quality as well as the Animation program. This is something that we take pride of at IBEROSTAR. On the other hand we are very sorry to hear...

Canada
Reviewed 1 week ago

Great Time great people always eager to please, The shows were great, the beach is awesome and there is lots of excursions to do. Ice creme Bar is great my son would eat around 10 cones a day hahahahaha!!

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Helpful?
3Thank RyaKar
Director D, Gerente at IBEROSTAR Laguna Azul, responded to this review

Dear clients, On a behalf of the staff and management here at IBEROSTAR Laguna Azul we would like to thank you for your nice review. We all are hardworking people always seeking the best for all our clients and we are happy to hear that you enjoyed your stay with us. Should you choose our hotel, or some other IBEROSTAR...

Rotterdam, The Netherlands
Reviewed 1 week ago

I would really like to recommend the Iberostar Laguna Azul resort. During our stay we enjoyed much of the hospitality of the staff, the food and drinks were really good (and much choice!), nice swimming pools, very close to the beach and in the evening nice live music.

Review collected in partnership with Iberostar
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3Thank Bellafleurella
Director D, Gerente at IBEROSTAR Laguna Azul, responded to this review

Dear clients, Thank you for having chosen our resort for your vacation. On a behalf of the staff and management here at IBEROSTAR Laguna Azul we would like to thank you for your nice review. If you decide to visit us again, please do not hesitate to contact us. It would be our pleasure to welcome you again! Kind Regards...

Wadena, Canada
Reviewed 1 week ago

We booked into the spa room. It was a very nice room, over looking the entertainment stage. Was a little noisy for going to bed early, but who goes to bed early on a vacation! The staff was amazing, and the food was very good.

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Helpful?
Thank Sowa82
Director D, Gerente at IBEROSTAR Laguna Azul, responded to this review

Dear clients, On a behalf of the staff and management here at IBEROSTAR Laguna Azul we would like to thank you for your review. We all are hardworking people always seeking the best for all our clients and we are happy to hear that you especially enjoyed the program of our entertainment staff-we will surely let them know. Should you...

Toronto, Canada
Reviewed 1 week ago

This hotel is the typical grubby hotel one finds in Central America. If you can accept that you will have a wonderful fime at this resort. First of all the food was outstanding and plentiful and varied. We were a family of 5, 3 adults and 2 kids. We all had a great time and ate too much. The beach...

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Helpful?
6Thank seldomtravel0643
Director D, Gerente at IBEROSTAR Laguna Azul, responded to this review

Dear clients, Thank you for having chosen IBEROSTAR Laguna Azul for your vacation. It was our pleasure to host you as our guests. We appreciate your positive review and haven taken all your suggestions into consideration to make some improvements. Thank you for your feedback. If you decide to visit us again in Varadero, please do not hesitate to contact...

Reviewed 1 week ago via mobile

My husband and I took our three teenage sons to this beautiful resort. We loved the variety of activities that were free - especially peddleboats, kayak, beach volley, fitness and dance classes, etc. By far the best was the friendliness of the staff. The animators were full of life and became friends (especially Jenny - AKA Brown Sugar). I danced...

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Helpful?
5Thank ChristineMcRae
Director D, Gerente at IBEROSTAR Laguna Azul, responded to this review

Dear clients, On a behalf of the staff and management here at IBEROSTAR Laguna Azul we would like to thank you for your nice review. It is our highest reward to hear that our guests enjoyed their vacation with us! Thank you for sharing your opinion with us. Should you choose our hotel, or some other IBEROSTAR Hotels, for your...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Internet
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
Located on a beautiful stretch of Varadero's Beach. Approximately 160 km from Havana and 20 min. from downtown Varadero. 814 rooms allocated in different buildings, 24 are suites and 8 are for handicapped. Reception 24 hrs. open, currency exchange, internet 24 hrs. Buffet restaurant with show cooking and 4 a la carte restaurants and Ranchón near the beach. Lobby bar, Cigar bar, aqua-bar, and 2 snacks bars at the pool. Conference rooms, SPA, gym, and beauty salon, 2 tennis and paddle court. Ice cream saloon, animation theatre and disco. 5 outdoor swimming pools. Miniclub (4-12 years). ... more   less 

Additional Information about IBEROSTAR Laguna Azul

Address: Autopista Sur Km 17 | Punta Hicacos, Varadero 42200, Cuba
Region: Caribbean > Cuba > Matanzas Province > Varadero
Price Range: RM678 - RM1,413 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — IBEROSTAR Laguna Azul 5*
Number of rooms: 814
Also Known As:
Iberostar Laguna Azul Hotel Varadero
Hotel Style:
#2 Business Hotel in Varadero
#7 Family Hotel in Varadero
#8 Romantic Hotel in Varadero
#27 Luxury Hotel in Varadero
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Questions & Answers

Here's what travellers have asked, with answers from IBEROSTAR Laguna Azul staff and other travellers.
358 questions
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Questions? Get answers from IBEROSTAR Laguna Azul staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Main building - 4th floor - we had 2 rooms and no complains”
 of 5 bubbles Princessss84, 18 Jan 2017 | Read review
“We found the 4th floor on the east side to be our best... sun in the morning but by the smaller pool so much quieter...”
 of 5 bubbles DonnaHoffmann, 6 Jan 2017 | Read review
“Ask for room facing away from the pool as it's noisy.”
 of 5 bubbles thomastravellers, 3 Jan 2017 | Read review
“Unless you are a party animal, stay away from rooms on the central quad - it's noisy most of the time, often till late at night.”
 of 5 bubbles ArfMD, 28 Dec 2016 | Read review
“stayed in room 20316, that 3 storey building is very quiet, no elevators tho, bed was a bit hard, good shower, clean room,”
 of 5 bubbles Service360, 26 Dec 2016 | Read review
5 of 5