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Iberostar Laguna Azul

Autopista Sur Km 17 Punta Hicacos, Varadero 42200 Cuba
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Traveller (12048)
Pool & Beach (2239)
Room & Suite (1525)
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About

#35 of 81 hotels in Varadero
Location
Cleanliness
Service
Value
Travellers' Choice
A 5-star establishment with an all inclusive accommodation package, spa area, luxury rooms and suites, wedding planning service, 15 bars and restaurants... This resort is perfect for families with children, couples and groups of friends. Its location on the beach in Varadero makes it easy to experience a few dream-like days in the best atmosphere and with a whole host of facilities available for entertainment, relaxation and for having a good time. Kids are important guests too at this Iberostar hotel and offers Star Camp activities for children while parents can enjoy some rest and relaxation in the spa area and outdoor pools. This country with lots of history awaits, and it offers you a unique holiday!
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Property amenities
Free parking
Public wifi
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Tennis court
Babysitting
Parking
Paid internet
Pool / beach towels
Outdoor pool
Fitness / spa changing rooms
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary welcome drink
Snack bar
Swimup bar
Poolside bar
Aerobics
Billiards
Bowling offsite
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Airport transportation
Shuttle bus service
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Full body massage
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Infirmary
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Minibar
Flatscreen TV
Bath / shower
Hair dryer
Safe
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Iron
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Ocean View
Languages Spoken
English, Spanish
12122Reviews1064Q+A100Room tips
Traveller rating
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brendagallaugher wrote a review Yesterday
Wetaskiwin, Canada2 contributions
very disappointed-no pool activities or service,large shortage of beach/pool chairs with many broken,very limited buffet as well as drinks;sheets,towels,glasses never exchanged in rooms for clean,no elevators,staff speak very limited English,very dark in halls and grounds at night,a la cartes good but no coffee served,limited cola or orange juice for drinks-often none;definitley not 5 star or 4 or3...
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Francis wrote a review 25 Feb
Longueuil, Canada1 contribution
A memorable week with friends !!! We had an exceptional week ! The hotel employees were very nice, especially the entertainment team. They found a way to entertain us and make us dance all week long. They made us feel comfortable and took the time to teach us the dances. We fell in love with the entertainment team !!! We will definitely go back ! Thank you so much !! :)
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Date of stay: February 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Alannah B wrote a review 25 Feb
1 contribution
Just returned to Canada from a week at this resort (Feb 17-24). Travelled as a group of 7 (23-25 y/o). Staff at the resort were wonderful, very kind and helpful. Our maid was a sweetheart- although I tipped extremely well ($10 US/day) and DID NOT receive any fresh towels during our stay, we had to use the same 2 all week, despite requesting them numerous times/leaving the dirty ones in the bathtub. But I did receive extra bottles of water everyday which was wonderful. Otherwise you get 1-2 bottles a day in the room- which really is not enough when having full days in the sun. ROOM- Our room was in poor shape. Upon arrival we were given a dirty room- Pillows covered in makeup and food- I had to go to the front desk to request new pillows at 10pm at night after a full day of travelling, bed was full of sand-sheets had not been changed. Obvious water damage to the walls along the washroom- whenever we showered, water would leak through the wall onto the floor of our room. Mold around all the vents in the room and I can only imagine what it looked like behind the walls with the active leak. I found 3 cockroaches in our room during our week there. I requested to change to a new room if possible but staff stated that the hotel was overbooked so it was not possible. We made the best of it, but I was extremely disappointed. FOOD- I have heard many times- you don't go to Cuba for the food- that is an understatement. We filled half a suitcase with snacks and condiments and that made it better. Bring PB, Jam and Ketchup! Food was often cold at the buffet stations, very poor tasting. We lived off of pizza, hot dogs and pasta. Very poor selection of fruits and vegetables. We had coffee, eggs and meat (chicken or fish) daily which was good. Saw many cockroaches at the buffet- I lifted a plate at the dessert bar and one scurried from under it. Watched cockroaches scurry along the cabinets behind the food service area/grill many days during the stay. I understand it is a tropical climate and they are more prevalent there but around food? If you see them during the day... there are many more and it is a serious health issue that needs to be addressed. The Japanese A La Carte was the best tasting food, the chefs were awesome! BUT there were roaches everywhere, squashed on the floor, sat down at my spot and there was one on my plate, saw them crawling on the floor and on the underside of the grills at the table. We were the first sitting of the night, and they had preset the tables so 100% the roaches were all over the plates and cutlery all day. Watched the staff flick the lights before opening the restaurant- this is 100% to try and clear the roaches as they don't like light. But despite this I saw >10 cockroaches while there for the a la carte. This restaurant needs to be closed until the roach issue is controlled. BAR- They are doing their best with what they have/can get in. Pina Colada only available one day of the week we were there. Mojito a few of the days. Majority of the week it was rum and whatever juice they had available. They often had sprite and fanta, cola was hit and miss. If one bar area did not have, likely the buffet or another bar did. The beach was beautiful, water crystal blue, lots of chairs. But we wore our sandals as there are out of place rocks/some with metal (rusty) at some spots. Saw pushed up piles of sand on the beach-With rusty metal in it. Pool- the pool with the bar has reopened- bar staff are awesome. Entertainment at the pool is so fun. But- despite just redoing this pool, the bottom is full of sand/pieces of tile and grout- it wasn't cleaned before reopening it/was not vacuumed during our week there. Adjacent pool is now drained and they are beginning its reno. The entertainment shows at night were well done. We went every night and were always impressed, especially the dancing shows. The magic show was also very good. The disco was fun. Overall we made the best of it and had fun as a group. We made some good memories! The resort grounds themselves are gorgeous. The people are wonderful and the beach is beautiful. But the food and the state of our room were disappointing. I felt the experience overall was not worth what we paid to go.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with friends
Room Tip: Bring snacks and condiments. Bring face cloths. Bring your own beach towels
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Maria G wrote a review 24 Feb
Toronto, Canada1 contribution
Disappointed. Don't plan to return to Cuba. The resort is beautiful on the outside as is the lobby but the rooms/hallways need to be updated/painted. Mold in the washroom, saw cockroaches, broken pieces. Safe didn't work. Fridge didn't work and was empty. Had to ask for water. No towels upon arrival. They provided only 2 bath towels daily...no hand/face towels. Lights in the hallway were out and not replaced all week....very dark and had to use flashlight at night. One of the two main pools was empty all week. Construction on the beach. The noise and fumes were unbearable. This work should have been done during off-season. As for food, we were fortunate to have fresh eggs every day but only for fried eggs. For omelettes and other egg dishes, they used powered/dehydrated eggs. No coffee for 2 days. Alcoholic drinks and beer were a hit and miss. Lots of rice & beans but no potatoes. Great choice of bread but no butter. Rarely had dishes with beef and when they did it was more sauce/veggies than meat, including chicken. Snack bar was terrible...very little selection and ran out of food quickly. Service at buffet was incredibly slow. What a shame. Definitely not worth what I paid for.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip: The beach is not very big. If you want to get a chair, make sure you reserve it early,...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Aaliah B wrote a review 24 Feb
1 contribution
Get ready for an unforgettable experience! My Christmas and New Year's at Iberostar Laguna Azul in Varadero were nothing short of spectacular! From the moment I walked in, the explosive warmth of the staff, including the incredible entertainers like Yandy aka Candy Boy, Carlos, Joshua, Lázaro, KingKong, Ernesto, and sexy Alex, just to name a few, created an unforgettable experience. As a solo traveler, I never felt alone, thanks to their engaging activities and welcoming energy. The strong connections I formed with everyone, especially the entertainment team, made this one of the best experiences of my life. The plenty and variety of food, including fish, meat, veggies, desserts, and drinks, were delightful. Daily events kept me busy, and a special shoutout to Marino (entertainment manager) for organizing everything seamlessly. Moreover, the rooms were always impeccably clean and tidy. Whenever I needed something, the staff attended to it right away, adding an extra layer of comfort to my stay. Laguna Azul is a must-go-to resort that deserves every bit of its 5-star rating. Can't wait for my next visit!
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Anola64 wrote a review 22 Feb
Winnipeg, Canada3 contributions5 helpful votes
We have been to this resort approx 7 times. In the past we looked past the quirks such as last years toilet paper shortage and the usual broken elevators - because overall we made things livable and made exceptions and the beach was worth it I have to say this was the worst vacation I have ever been on in my life. I will put this in point form: DRINKS - No coffee - no soft drinks - no juice other than papaya and mango - no limes or lemons - I don't drink beer, so drank water for most of the vacation. FOOD - most days they used powdered eggs - no fresh eggs available - the food, which I normally can always find something I like, - I can only describe it this time as pig slop - and I don't say that lightly. Only 1/3 of the food available from our experience in past years. Hardly any meat and the meat that was there was shredded and swimming in sauces with other mush. I asked to speak to the Chef but he wouldn't come and talk to me. - 24 hour snack bar - they only make 3 things, hot dogs hamburgers, pizza, but they would only make 1 item at a time. To avoid the buffet, I tried the snack bar and got a barely warmed steamed hot dog put in a hamburger bun. The snack bar is not willing to make even the minimal items they offer. RESORT - not 1 elevator in hotel was working - and we were on 5th floor. - Lighting - in the common outside area, lights are always burnt out making it very dangerous to walk at night. - Lighting - the huge lights in the lobby look like they have never been cleaned, there are so many dead insects in them, they appear black. - the main pool was emptied of water for repair. In the week we were there, we saw no work being done on this at all. Also every year, the resort removes items that they previously offered. From when we first started staying there - there are no longer coffee makers in the room, no robes in the room, no appreciation event for repeat customers, no soft drinks or beer in the room fridge, no bottle of rum in the room for repeat customers. Not essential - but worth mentioning. BEACH CONSTRUCTION EQUIPMENT ?? We come to this resort for the beautiful beach, but this time, they decided to do construction work on the beach in Feb prime time with road equipment - full size front end loader, back hoe, grader which operated must of the day spewing diesel fumes and noise for 4 of the 7 days of our stay. 1 day, they quit working and just parked the construction equipment on the beach in between the loungers and the ocean completely blocking the view. This should have been done in off season. I have totally lost my trust in this resort and in Cuba. Vacations cost a lot of money, I will never return because I will never take the chance that this will happen again. I am not sure why there are shortages of some things like coffee - in a country that produces coffee, but the choice to have heavy construction equipment on the beach in Feb prime vacation time, instead of off-season is a management decision, they obviously do not care if their guests have an enjoyable vacation. We could hardly wait to leave and go home.
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Date of stay: February 2024
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Location
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Bibiana Carbonell Castelo, Other at Iberostar Laguna Azul
Responded 4 days ago
Dear Anola, First of all, we would like to thank you for once again entrusting us with your stay in Varadrero. The hotel management and the responsible departments are working with a strong commitment to address all the solutions within our reach as soon as possible. Your loyalty and preference is very important to us. We will do our best to show you our progress on your next visit. Our staff will be delighted to have another opportunity to welcome you back. Kind Regards, Quality Manager Iberostar Laguna Azul
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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George Nastamagou wrote a review 21 Feb
Toronto, Canada11 contributions6 helpful votes
I have been going to this resort for a few years on February 12, 2024 myself my two nephews and my sister all took a trip there and we told the boys how great this place was the food everything and it was that’s why we went there after year boy did we get shocked the service was bad dishes were broken. They still serve with them chips and and cups no more water and pop and beer in your fridges. They serve you filtered water holes in their ice cubes and it’s meant to be safe to drink the resort had no pop the food was really nasty, nothing to do they’re just into money now everybody has a cell phone or all dress well so what a fakeness going on however, we complained for three days so they transferred us to another iberostsr and it was OK. Food was eatable. They had drinks after a group of people complain for three days. They then started getting pop , I will never go to Cuba ever again in my life it’s not what it used to be like they’re just out for themselves money and a lot of scamming and a lot of thieving. It was very sad to see so my advice to you is if you wanted good trip, go anywhere else, but Cuba or any iberostar chain resort in any Caribbean country or you gonna get scammed that’s The discos are not opened up the shows that they used to do are at par some of my really boring. I’m really amazed that it’s a family resort and you have no soft drinks for the kids nothing to do but yet you’ll serve glasses with chips on them, say the kid cut himself there’s no safety there’s no concern for the people that are spending their money to go to this resort just no care and they’re extremely rude and never used to be like this so please don’t waste your money. going to this place ( man) Paul and if you go to Market Street you see a lot of cops most of the shops there are closed I believe that the travel industry knows about this but doesn't tell us the truth so we can make a decision for ourselves money hungry that's they do this see those two nephews I was talking about they just lost there mom my sister at 59 and they live with me know and this was there first trip out of Canada first time on a plane me and my sister wanted to take there mind off of what happened because they were dealing with a lot so we were telling them about the amazing resort Iberostar grand azul they couldn't wait to see it one nephew didn't leave his room for three days we ate bread like everyone else we ran into people that had the same disappointment they two were long time customers so please don't waste your time
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Nat Cat wrote a review 21 Feb
Toronto, Canada117 contributions40 helpful votes
+1
If you have questions I have answers. The woman who reviewed before me mostly said it all. Beach beach beach and warm friendly people is what it’s all about. If you are easy going and easy to please and don’t require gourmet food, this resort is just fine. Besides with the shortages now and talking to people who stayed at more expensive resorts, the food there wasn’t any better. They pay more for decor, newness of resort etc. We stayed in building 20 top floor (Relax section)with ocean view from our balcony. It was nice to have special access to a separate restaurant and pool. No elevators work at this resort so any mobility issues book ground floor. Thank you to the pool/beach staff engaging us. Our favorite night was the beach party. The shows were pretty good even though short. Especially the magic show. Well done. if you require coffee every day bring your own. And just bring some of your favorite snacks and soda if you require mix. You won’t starve in Cuba that’s for sure but you will definitely miss the beach and ocean when you leave. This resort was always improving the beach for its guests and getting chairs was never an issue. Did not have to wake up at the crack of dawn to reserve.
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Date of stay: February 2024Trip type: Travelled as a couple
Room Tip: Relax area was worth the few extra $. Bring your own favorite snacks and soda. Bring coffee.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Bibiana Carbonell Castelo, Other at Iberostar Laguna Azul
Responded 5 days ago
Dear guest, Thank you for sharing this helpful feedback with other travelers. We will be honored to have you back in the near future. Kind Regards, Quality Manager Iberostar Laguna Azul
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Heather G wrote a review 14 Feb
Sherwood Park, Canada6 contributions8 helpful votes
+1
This place is very run down. I was put in the wrong section for what I paid for. They made it a hassle to change. When I checked in, they did give me my wifi password, times that anything was happening (hard to find the info), etc. I had to go back and wait 30 minutes for them to print out my info. None of the elevators worked and my room was missing light bulbs. The bathtub was difficult to get in and out of, the shampoo dispenser was at the sink and the hand soap in the shower (mounted to the wall). They only gave you bath towels…no hand towels or face cloths. You have to pay a $15US deposit for the beach towel (each). Watch out for the one towel guy as he is willing to put on his own show for you. It says it has a mini fridge but they don’t put anything in it. My balcony door would not lock so I shoved a chair into the track. The largest pool didn’t have any water in it. As the days went on, they were running out of more and more things. No pop, no mint for mojitos, no mix for pina colada or margaritas, no eggs…one day, they said no ice! You have to search for the place to book your a la carte ….it is a single person in a back room and the wait can be forever. The shows are 30 minutes and average. The singing was better than the dancing. Many bars close at 4 and then you are waiting for a single person trying to make drinks for everyone (especially difficult since he has to keep saying “no” to everyone as they don’t have the needed ingredients). The buffet food was horrible. Things were not labeled at all or incorrectly. I have a food allergy and more than once I found seafood in dishes that were labeled vegetarian or chicken. I was a solo traveler. Getting service at times was very difficult and frustrating. The relax section was quite nice. Would have been better with some more service.
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Date of stay: February 2024
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Location
Service
Trip type: Travelled solo
Room Tip: Take bug spray. Don’t echange for local currency, they want US, EURO, CAD. The hop on, hop off...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Bibiana Carbonell Castelo, Other at Iberostar Laguna Azul
Responded 1 week ago
Dear Heather, On behalf of our Team, we would like to say how sorry we are that we were unable to provide you with an experience that met your expectations. As part of Iberostar family on this beautiful island, the opinions of our guests are an important reference for our daily operations. We will do everything in our power to win you over with the personalized service we work so hard to provide. We sincerely apologize for any inconvenience and hope that you will give us the opportunity to surprise you with positive changes in the near future. Kind Regards, Quality Manager Iberostar Laguna Azul
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Thomas A wrote a review 12 Feb
Barcelona, Spain2 contributions
+1
It’s horrible, even got clothes stolen in my room by the staff, the food is very bad, close to no meat and don’t have eggs for breakfast, and I got diarrhea several times, they can’t even make a mojito due to lack of ingredients, the sea view suite have excavator working outside making a lot of noise starting 08 in the morning, I highly recommend ppl to stay away from this hotel, it’s by far not a 5 star hotel
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Bibiana Carbonell Castelo, Other at Iberostar Laguna Azul
Responded 1 week ago
Dear Thomas, First of all we would like to thank you for choosing us and for taking the time to share this feedback. In response to the seriousness of your concerns we must highlight that as a hotel responsible for your safety and well-being during your stay we implemented all the protocols established for this type of incident. This included scanning of your room key and an interview with the housekeeper. As a last resort we offered you the possibility to contact the local authorities but unfortunately you declined. We regret that despite our efforts we were not able to get your holiday back on track. We hope you had a safe journey home. Kind Regards, Quality Manager Iberostar Laguna Azul
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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ALSO KNOWN AS
iberostar laguna azul hotel varadero
LOCATION
CaribbeanCubaMatanzas ProvinceVaradero
NUMBER OF ROOMS
814
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IBEROSTAR LAGUNA AZUL: UPDATED 2024 Hotel Reviews and 12,089 Photos (Varadero, Cuba) - Tripadvisor

Frequently Asked Questions about Iberostar Laguna Azul
Which popular attractions are close to Iberostar Laguna Azul?
Nearby attractions include Varadero Beach (3.9 km), Cueva de Ambrosio (2.3 km), and Plaza Las Morlas (1.7 km).
What are some of the property amenities at Iberostar Laguna Azul?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Iberostar Laguna Azul?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Iberostar Laguna Azul?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Iberostar Laguna Azul?
Yes, free parking is available to guests.
What are some restaurants close to Iberostar Laguna Azul?
Conveniently located restaurants include Restaurant La Arcada, La Panchita, and Pizza Piazza Restaurant.
Are there opportunities to exercise at Iberostar Laguna Azul?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Iberostar Laguna Azul have airport transportation?
Yes, Iberostar Laguna Azul offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Iberostar Laguna Azul?
Yes, dry cleaning and laundry service are offered to guests.
Does Iberostar Laguna Azul offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Iberostar Laguna Azul?
The staff speaks multiple languages, including English and Spanish.