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IBEROSTAR Laguna Azul

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IBEROSTAR Laguna Azul
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6,411 Reviews from our TripAdvisor Community

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Showing 3,837: English reviews
Swift Current, Saskatchewan, Canada
Reviewed 4 days ago NEWvia mobile

I stayed here for a week with my boyfriend and the place looked beautiful. When we got in at 3am, as this is always the last drop off location so be prepared for an hour bus ride minimum... we went to our room and it was musky smelling with the hallway lights burnt outside our room so the feeling was...

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Helpful?
2Thank Chem R
QualityMCuba, Manager at IBEROSTAR Laguna Azul, responded to this review

Dear guest, On behalf of the management and our team we would like to thank you for your recent stay in our hotel IBEROSTAR Laguna Azul. We are happy to see that our food was of your liking and that you were well served by our bartenders. However, it is regrettable to read that other services were not up to...

Reviewed 5 days ago NEW

Pros Check in went smoothly. The porter was extremely helpful and knowledgeable. He had to run back to reception because our keycards did not work. Meals were surprisingly decent after having read some of the reviews here. The serving staff were excellent and really nice. Bar staff were really attentive and did a good job. The activities looked fun and...

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Helpful?
4Thank PlumberT
QualityMCuba, Manager at IBEROSTAR Laguna Azul, responded to this review

Dear guest, On behalf of the management and our team we would like to thank you for your stay in our hotel IBEROSTAR Laguna Azul. We welcome your comments regarding our beautiful beach, our food quality and the good service from our Staff at the buffet, bars and our doormen. This is the kind of service that we take pride...

Montreal, Canada
Reviewed 5 days ago NEW

Iberostar Laguna Azul From the Iberostar Website: ‘Crystal clear Caribbean waters and lush, tropical rainforests surrounding the hotel create an unmatched charm that envelops our 5-star resort’. It is true that the beach and sea are wonderful but lush tropical rain forests in an area that gets 12’’ (25 cm) of rain a year? ‘Charming resort ‘ for a 860...

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4Thank Ted H
Reviewed 5 days ago NEWvia mobile

Stayed for 7 days beginning Feb. Pros: - beach is lovely though difficult to get shade - pools are great but also difficult to get shade - lobby has comfortable chairs but get there early because it fills up fast - rooms are big. Had a garden view which was good for privacy - cold drink and a friendly, easy...

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1Thank Izzie_air
Niagara Falls,
Reviewed 5 days ago NEW

We had a few hiccups, but the staff were quick to fix them!! When we arrived to our room the toilet and phone didnt work we went to the front desk and they sent someone right away to fix it! The staff are friendly and helpful, the beach was amazing well kept and the staff and bartenders on the beach...

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2Thank kristaw655
Director D, Gerente at IBEROSTAR Laguna Azul, responded to this review

Dear clients, Thank you for having chosen IBEROSTAR Laguna Azul for your vacation. It was our pleasure to host you as our guests. We appreciate your positive review and haven taken all your suggestions into consideration to make some improvements. Thank you for your feedback. If you decide to visit us again in Varadero, please do not hesitate to contact...

Montreal, Canada
Reviewed 5 days ago NEW

Please choose a different hotel. It was my worst trip to Cuba . The Rooms were not clean , we were six people in three rooms and five of us returned sick to Montreal. My room did not have a working Fridge, Television and Telephone. The Reception and Guest services was totally useless, never had that experience anywhere in the...

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1Thank rubinagarda
QualityMCuba, Manager at IBEROSTAR Laguna Azul, responded to this review

Dear guest, First of all I would like to thank you for choosing our IBEROSTAR Laguna Azul for your vacations in Cuba. We are happy to read that you could enjoy our beautiful beach and the service from our helpful and polite Staff. On the other hand it is regrettable that other services were not up to the standard you...

Reviewed 6 days ago NEW

Food was ok. Rooms were ok but getting run down (noisy a/c, beds not overly comfortable, low water pressure). Nothing that was a deal breaker though. More importantly the staff was friendly, the evening live music was amazing, the beach was beautiful and the drinks were good (excellent if you go to the lobby bar). I was very happy and...

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Helpful?
3Thank Christopher B
Director D, Gerente at IBEROSTAR Laguna Azul, responded to this review

Dear clients, On a behalf of the staff and management here at IBEROSTAR Laguna Azul we would like to thank you for your nice review. We all are hardworking people always seeking the best for all our clients and we are happy to hear that you enjoyed your stay with us. Should you choose our hotel, or some other IBEROSTAR...

Canada
Reviewed 1 week ago

We all pay to get away for a week, two weeks, in the hope of sun and sand, and good times. Vacation. Many have saved good hard earned cash to be able to do this. What may be a cheap vacation to one person, may be the trip of a lifetime to another. Some vacation destinations don't always and will...

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1Thank Martini042
QualityMCuba, Manager at IBEROSTAR Laguna Azul, responded to this review

Dear guest, First of all, we would like to thank you for choosing IBEROSTAR Laguna Azul for your recent vacations in Cuba. It is rewarding to read that after all you had a good time among us, that you could enjoy our food, our beautiful beach and your great room (with firm bed, hot water, always clean due to your...

Laval, Quebec
Reviewed 1 week ago

Beautiful property, very friendly staff, spacious room etc etc. In our room (16505), virtually no a/c (reported, not rectified); minimal - and I do mean minimal, water pressure and sort of warm water ... takes a while to have a shower! Food ... as expected in Cuba - not 4 star Canadian, but certainly acceptable. Excellent fresh pizza, very good...

Review collected in partnership with Iberostar
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3Thank bobcanuck701
Gatineau, Quebec
Reviewed 1 week ago

I have travelled to different resorts in Mexico, Dominican, Jamaica and I have to say that this was one of my best trip ever. They got me when I entered the room with the bathroom and room itself but then, the food...What can I say, I went there thinking I was going to loose weight!!! After all I heard about...

Review collected in partnership with Iberostar
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8Thank celine00700916
Director D, Gerente at IBEROSTAR Laguna Azul, responded to this review

Dear Guest, The IBEROSTAR Laguna Azul Team would like to thank you for your recent visit to our Resort, and to share your moments with us. It is a great honor to know that you enjoyed your vacation with us, with your nice comments about the workers in our team and the services what we offer, you give us more...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Internet
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
Located on a beautiful stretch of Varadero's Beach. Approximately 160 km from Havana and 20 min. from downtown Varadero. 814 rooms allocated in different buildings, 24 are suites and 8 are for handicapped. Reception 24 hrs. open, currency exchange, internet 24 hrs. Buffet restaurant with show cooking and 4 a la carte restaurants and Ranchón near the beach. Lobby bar, Cigar bar, aqua-bar, and 2 snacks bars at the pool. Conference rooms, SPA, gym, and beauty salon, 2 tennis and paddle court. Ice cream saloon, animation theatre and disco. 5 outdoor swimming pools. Miniclub (4-12 years). ... more   less 

Additional Information about IBEROSTAR Laguna Azul

Address: Autopista Sur Km 17 | Punta Hicacos, Varadero 42200, Cuba
Region: Caribbean > Cuba > Matanzas Province > Varadero
Price Range: RM675 - RM1,449 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — IBEROSTAR Laguna Azul 5*
Number of rooms: 814
Reservation Options:
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Also Known As:
Iberostar Laguna Azul Hotel Varadero
Hotel Style:
#2 Business Hotel in Varadero
#7 Family Hotel in Varadero
#8 Romantic Hotel in Varadero
#26 Luxury Hotel in Varadero
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Questions & Answers

Here's what travellers have asked, with answers from IBEROSTAR Laguna Azul staff and other travellers.
426 questions
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Questions? Get answers from IBEROSTAR Laguna Azul staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay close to the main building as the further away more likely you will have cockroaches.”
 of 5 bubbles caliekrauss, 28 Feb 2017 | Read review
“we had room 15309 and loved the location,great views and close to everything”
 of 5 bubbles dtchamb, 28 Feb 2017 | Read review
“Oceanview/pool view, on the opposite side from the disco.”
 of 5 bubbles nicolez250, 26 Feb 2017 | Read review
“Only stay here if you get a good discount.......”
 of 5 bubbles PlumberT, 24 Feb 2017 | Read review
“Check you room before moving in and insist on one that meets your requirements”
 of 5 bubbles tedhanneman, 24 Feb 2017 | Read review
5 of 5