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Royal Service at Paradisus Varadero

Autopista Sur, Playa Frances, Varadero 42200 Cuba
Traveller (103)
Pool & Beach (7)
Dining (4)

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#47 of 81 hotels in Varadero
Location
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Value
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Aerobics offsite
Babysitting
Wifi
Pool / beach towels
Pool with view
Adult pool
Private pool
Bar / lounge
Restaurant
Breakfast available
Breakfast in the room
Swimup bar
Poolside bar
Entertainment staff
Table tennis
Children Activities (Kid / Family Friendly)
Kids club
Free airport transportation
Free shuttle or taxi services
Airport transportation
Car hire
Taxi service
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hammam
Hand massage
Head massage
Makeup services
Manicure
Massage
Massage chair
Neck massage
Open-air bath
Pedicure
Salon
Solarium
Steam room
Waxing services
Adults only
Baggage storage
Concierge
Sun deck
Sun loungers / beach chairs
Butler service
Doorperson
First aid kit
Umbrella
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Private beach
Minibar
Cable / satellite TV
Extra long beds
Bidet
Housekeeping
Private balcony
Room service
Safe
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Flatscreen TV
Walk-in shower
Whirlpool bathtub
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Bridal suite
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Languages Spoken
English, Spanish
28Reviews4Q+A5Room tips
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Susan G wrote a review Nov 2023
Calgary, Canada4 contributions5 helpful votes
My cousin and I spent a fabulous 14 days in the Royal service section of the hotel. We loved every moment of our time with our Cuban family, I don’t say that lightly because after 13 years of coming here we are family! Our room was ocean front and breath taking. We are constantly in awe of the beauty. Cuba is truly a diamond among jewels. Her people sparkle in the face of adversity and although many have very little they will share it all with you. We found the food has improved 100 percent. The chefs are very good. Our bartenders George, Yanaisy, Jose, Eduany, Galasie are amazing love them all so much. All the restaurant staff also were wonderful. House keeping was excellent. The Royal Service manager Mannie Delgado is very connected with what’s going on with the guests and her staff. She is so personable and really makes you feel so comfortable, very nice to see. She is the best! Alex, Yamir, Amed, Eduardo, Orestes, Heriberto, David and the girls were so helpful at reception. All the cleaning staff were excellent . Camillo, and Nino keep the pool in pristine condition and set up umbrellas and lounge chairs for maximum comfort and enjoyment of the pool. Our entertainment geru Datsy was absolutely unstoppable getting us motivated and kept us entertained every day, she is a gem. We also met some amazing fellow Canadians and also a couple from France. Truly awesome time Our stay at Royal Sevice is truly our Paradise. Our HOME away from home . We will definitely be back Susan and Heather 1332 Queens of Royal Service Nov 2023 HAPPY 23 ANNIVERSARY PARADISUS VARADERO
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: Enjoy
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canadamaus wrote a review Apr 2023
Barrie, Canada335 contributions125 helpful votes
+1
I just can’t say enough about this hotel. The Royal service is definitely the place to be. We just came back from 10 days of 100% relaxation and bliss. Sunshine, beach and beautiful people. This resort delivers time and time again. ( 5th for us) Our thanks go to Mannie, Yanisledy, Alex, George, Yaneisy …… just to name a few. Everywhere helpful people always smiling and caring enough to make your stay enjoyable. You have an amazing team! Lobster on the menu every night. Cuban food is known to lack flavour, so they say. Not here! We will be back
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Date of stay: April 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Relax ! All good here!
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TechnoGuppy wrote a review Jan 2023
Toronto, Canada342 contributions102 helpful votes
+1
Cuba 2023 – Let me begin my review as I have with other reviews for Cuba. Please consider that Cuba is a single mother raising 3 children with no child support, no government support or support of any kind. Recently one of her children has been diagnosed with an ailment that further complicates the situation. She is doing the best she can with what she has with a smile and all the love she can share. This is Cuba in 2022/2023. Their Russian funding dried up in the late 2010s, the on, then off, then on again US embargo impacted them. Covid-19 has hit their dominant economic industry harder than any hurricane, storm or upheaval, and compacting all of this is a global supply chain issue that only serves to exacerbate an already dreadful situation. Having said that, this review if for the people considering the resort in general and more specifically “The Royale” or “Reserve” service areas. My wife and I stayed in the “Royale” area for two weeks. The first of two weeks, my daughter, son-in-law, and 8 year grandson stayed in the “Reserve” area. We were there from Dec 16 until Dec 31st. The first week the place seemed empty (and it was), the following week it started to fill up. We learned that many of the rooms and some of the sections were under renovations, we hope that this is true. At best guess the resort was around 40% capacity when we left on Dec 31. The first week it was closer to 20% (if that). Simply put, the resort is “NOT AS ADVERTISED”. The Melia website is very appealing. It shows features, events, picturesque offerings of fun and services that do not represent the reality of the resort. This is to say that the cost of our stay in the Royale section was $10,500 CAD (16 days), the family stay in the Reserve was $3700 CAD (8 days). As a trial, we wanted to see if paying an uber-premium rate resulted in an far above average stay (above our other stays at Ensenachos (Cayo Santa Maria), Las Americas (Varadero), Las Antillas, (Varadero) etc..). The circumstances of the past 2 – 3 years has made this a near impossibility. However, it is not reflected in the cost of the stay. The RESERVE – This is an upscale area in the resort that had its own restaurants, pools, services, related to and specific to families. Buffet (Reserve) – The buffet serves breakfast, lunch and dinner every day. There is an omelette bar in the morning wherein you can get eggs to order as you desire. In the afternoon and dinner, you can get grilled meats and fish as well. Food is and remains a challenge in Cuba, and at this resort it was no different. Cuba food requires imagination from a North American to truly enjoy. My wife’s dietary needs were met. She doesn’t eat gluten or dairy but found meals of fresh fish, meats, soups, salads / greens, rice, enough that she had no complaints. On this trip there were no dairy alternatives such as soy milk or almond milk. I wouldn’t expect it any time soon. Cuba has not had potatoes in several months (not sure as to why). In this case, the normal staple of French fries as a side was not available. Cheese, another staple of Cuba, was short on some days, and returned a few days later. There was always a fish, a pork, a beef dish with rice and other sides from which to choose. Desserts ranged from ice cream, to donuts, to pastries and flan variations. You may not find what you WANT but you won’t go hungry. Reserve Buffet (Service) – In comparison to other resorts (of which there are many as recent as of Dec 2021), the service here was substandard per Cuba. Staff sometimes struggled with the language (English). Other resorts we have been to, the staff spoke exceptional English and very often several other languages such as Italian, French, Russian, German with ease. The staff of this buffet seemed to struggle with English at times depending on the person. Snack Bar / Grill (Reserve) – Sandwiches (Chicken, Ham & Cheese, Cheese & Ham, Ham & Ham, Cheese & Cheese 😊), Burgers. Service is friendly and sufficient for a pool side snack if the Reserve Buffet isn’t open. It does close at 6pm but sometimes closes early so plan ahead if this is your pre-flight meal option. Reserve Kids Pool – It has water. The pumps that enable the fun times for the children has not been functioning for two (2) years and is not expected to be functioning in the near term (NOT AS ADVERTISED). So not splash pad experience, no sliding down the slide, no playing in the water falls. In essence, a shallow pool. Reserve Kids Zone – This is an area that had activities for the children to a certain age. Our 8 year old made extensive use of this area for organized activities like a cooking class, treasure hunt, face painting, Olympic games (at the beach), mini-spa day, likely others too. Maya, the lady who is there most days, should be nominated for sainthood as she dealt with all the children with a smile and vigor that would cause me to drink. This was one of the highlights of the Reserve area for sure. Towels – You are issued a ticket for towels, most days we were able to swap them for fresh clean towels but there were a couple of times when that was unavailable. We have found this to be true at other resorts, so not particular to this one. At the end of your stay, you return the towels for a ticket that must be presented at check-out so you are not charged to replace them (Cost unknown as my daughter and her family returned all their towels). Check-out – Check-out time in the Reserve (and Royale) area is 2pm and there is a Courtesy Room if you have a later flight. You must book the Courtesy Room the day of your departure. You should also advise the Reserve staff of your intention to check-out up until 2pm. Reserve Restaurants – There are 4 or 5 restaurants in the Reserve, but only 2 were operational at the time of our stay. They switched up the menu depending on the night. The ROYALE Section – This area was described to me by a Melia representative as a “hotel within a hotel” and I will say that this is mostly true. It has its own restaurant that requires a reservation for dinner only. It has a small but efficient buffet for breakfast and lunch along with an ala carte menu from which to choose. After our family returned home, my wife and I exclusively stayed in the Royale section as it was all that we needed for our stay. Royale Pool – 10 Plus palapas and ample beach chairs situated around the main pool in the Royale section made for a very pleasant time. It is serviced by a bar tender who was very good about taking orders, delivering drinks, and otherwise servicing the needs of his patrons. There are some activities like aqua fitness, yoga, Spanish lessons, dance lessons, typical to most Cuban resorts. Some guessing games (number of pages in a book, number of stones in a jar), that resulted a massage at the spa. Note: we didn’t partake in any of the spa offerings, as such I cannot comment. ROYAL SERVICE LUXURY JUNIOR SUITE – Our room was quite nice. It was furnished with a (real) king sized bed. An LCD TV, mini-fridge, two chairs and a love seat with coffee table. There was a walk-in closet with two sections (his/hers) for clothes to hang or to put in drawers along with a programmable safe. There was an iron with ironing board in the closet. The Melia golf umbrella came in handy on the few occasions when it rained. Air conditioning was programmable, efficient and working in our suite. The bathroom is separate from the bedroom/living room by sliding doors (to keep the afternoon heat out we suspect). The bathroom had a full-size jacuzzi style soaker tub, a room with toilet and bidet. Two separate wash counters, one with a magnifying mirror for makeup or other uses. The shower was in a private outside alcove. It was daunting at first but quite an experience to shower outside. I didn’t regard this as a negative as it kept the suite cool and less humid and when the temp is over 22C the shower is great. Our bed was comfortable, clean, warm under the covers. We did ask for a couple extra pillows to meet our needs and they were supplied promptly. It took a few tries to sort out the stocking of the mini-fridge but eventually they got it right. There is dedicated a Wi-Fi access point in this suite that made internet a reality which was sufficient enough to make VoIP calls, send emails, texts, receive news, etc.. Each guest is given a username and password that is used during their stay (and tied to their passport). Initially you are afforded 10 hours of time and more can be requested if you use it all. ROYALE Butler Service – To me and mine this was not quite what we expected. The name infers butler right inside it, however it should be noted that it is more like “dedicated concierge”. Our dedicated concierges, Javier and Osmany were both delightful. They helped with some issues in the room, getting the fridge items sorted out, and helped with a few issues that our daughter was having in the Reserve section too. They both tried very hard and came through each and every time. They ensured we had restaurant reservations for the 5 of us (for the first week) and for the 2 of us the last week. We did have a few things that required extra attention and each was good about making sure our needs were met. ROYALE Restaurant – There are a few themed menu nights. Tuesday is Cuban, another is Mexican, another is Special night (such as Christmas or New Years). The standard evening menu offered fish, pork, lobster, with an appetizer, a starter, a main and a dessert. Be sure to mention any allergies at each meal as sometimes things change due to creativity of the chef and what he/she is working with that day. Breakfast was standard. Ala carte yielded a choice sandwich or pancakes/French toast, eggs to order. The small buffet has yogurts, cereals, fruits, garnishes, and breads with a toaster, etc.. Lunch was also standard. A variety of hamburgers. I do recommend the Paradisus Burger (Ham, cheese, egg, burger). There were other sandwiches or soups to choose from along with the buffet items including greens, desserts, dressings (mustard, mayo, ketchup, etc.), breads and more. Summary – A decent resort however it is overpriced when compared to the value of a Secrets. For $10,000 (plus airfare) I could have easily stated at a Secrets in Mexico or DR without the shortages, limitations, or other issues. This is not to say the resort is not adequate or undesirable, it is to say that it is overpriced and did not reflect the value of the cost. I am aware that Mexico and the DR is an unfair comparison to Cuba for a host of reasons but the dollars I spent are discerning and justify the statement. The Beach - Varadero has some of the best beaches world. However, the beach at this resort is not one of them in our experience. Very rocky, very rough, not nearly as nice as other resorts just down the way. Every person in our group, cut or injured their feet when entering the water. It could have been the storms, it could be ecological but there is a great deal of corral, rocks and sharp things as you enter the water. We have not found that to be true of other areas of Varadero's beaches. Water shoes or sandas are HIGHLY recommended for use at this resort's beach. Notes for Melia Paradisus: Mixology – Not everyone wants a “rum and coke” with 8oz of Rum and 2oz of Coke. We get it, you free pour. As non-drinkers, both my wife and I, along with our family ordered some drinks for fun. They were undrinkable not because of the quality of alcohol (tequila, rum, etc.) but because it was almost entirely alcohol, and subsequently went to waste. Any drink for most is 1.5oz of liquor plus the mix. Start there, if the person wants more alcohol, they’ll ask. Dress for Dinner – Very disappointed to see that the dinner dress code has been all but abandoned. The requirement to wear pants at dinner (IMDO) should be enforced. I don’t think it is too much to ask for a long pair of pants, a collared (sleeved) shirt and closed toed shoes for dinner. It brings an atmosphere of (some) elegance to the dining experience. It was obvious after our second seating that this “rule” stated on the reservation slip was abandoned. Sometimes the customer isn’t ALWAYS right. If I want to eat dinner with someone in a sports jersey and flip flops, I’ll go to the buffet where I have no expectations of dress or decorum. Traveller’s Insights Tipping – Tipping is allowed (and a little expected) when warranted. Tips can come in a variety of forms ranging from dollars, treats, gifts, meds, toothbrushes, toothpastes, etc.. When travelling to Cuba, we go to the Dollar Store to buy many useful items that are seemingly easy for us to buy but near impossible for Cubans too. We take our Cold & Flu meds from last year, bottles of Tylenol, Advil, children’s activities, tooth brushes and tooth pastes, razors, and use these to tip our wait staff and housekeepers. Money – Do NOT exchange your money. Things have changed in Cuba. There is no longer a CUC (Cuban Convertible Peso) for tourists. You can spend Canadian / US dollars in the stores, shops, markets without issue. For Canadians, our smallest bill is a $5 bill. Coins are virtually useless to a Cuban as their bank will not accept them for conversion. You can tip your staff less often with a $5 rather than every time with a loonie or a twonie. For those from the UK/Euro, convert your money to US before leaving the UK / Europe it goes further and won’t hit your wallet as hard when tipping. Credit Cards – Credit cards are widely accepted in Cuba at stores and shops (most do not take cash anymore). They must be from a Canadian Bank such as TD, RBC, Scotiabank, Bank of Montreal, PC Bank, Credit Unions, etc. are all fine. Credit Cards issued by US banks or parent institutions, even if you are or they seem to be Canadian are not accepted such as MBNA, American Express, CapitalOne. You would be wise to let your bank know you are travelling to Cuba as you may or may not be able to approve your transaction as a result of not having cell service. I know they say you don’t have to, I’m suggesting you should just to be sure. Happy to address and questions about Reserve, Royale or Cuba travel in general.
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Date of stay: December 2022
Value
Location
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
5 Helpful votes
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Aaron wrote a review Sept 2022
1 contribution
We visited the Royal Service to celebrate a 50th birthday and it did not disappoint. Apart from the hotel being great and the suites spacious and comfortable. Probably above all the staff were amazingly, too many to name but thanks for making our holiday truly special.
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Date of stay: September 2022Trip type: Travelled as a couple
Room Tip: We visited in September so low season for Cuba, we had the odd storm which was to be expected but...
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carla p wrote a review Sept 2022
18 contributions2 helpful votes
+1
An amazing location ,with an loving turquoise sea,Amazing hotel conditions and services, high Quality on the products food and drinks, very competent team. Dears Paradisus Royal Services Team , Thank you very much for the Way that you received us and served us , please keep on the same way. We highly recommend this Hotel for an paradise holidays . BR Pecego’s See you soon ……🥂🥂
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Date of stay: September 2022Trip type: Travelled with family
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Mark wrote a review Jun 2022
Stoke-on-Trent, United Kingdom68 contributions52 helpful votes
+1
Couldn’t be less than a 5 and the biggest reason for that is the staff. You are truly blessed to have such wonderful people working for you. I can honestly say that every single member of staff we encountered from Royal service was not only smiling but was also professional courteous and helpful. Golf cart drivers, reception staff, butlers, bar staff, waitresses and maids were truly exceptional. Even gardeners and construction workers that we passed on the way to the beach would exchange pleasantries. The waitresses in the Bella Mar were so lovely, they looked after us most mornings for breakfast, most lunchtimes and also a few evenings. We would recommend that people visit the speciality restaurants for evening meals and the “Reserve” buffet for the odd breakfast. We have a few special thank you’s. firstly to our 2 butlers Osmany and Yamir. We are very grateful to you for making our holiday so special. We felt like we could ask for anything and you would get it sorted for us. Always on hand, always professional and always happy to help. THANK YOU. And finally to the staff that operate around the Royal Service Pool from the lads that arranged beds, cushions and parasols to all the bar staff and Jorge with his foot massage skills, You were truly fantastic. Special thanks have to go to Jorge (our favourite barman in the world) and Datsy (our favourite everything else) we loved sharing stories with you and learning about Cuba and Cuban life from you. A message to anyone travelling from the Uk would be to take plenty of fivers and tenners. Don’t exchange your money, tip these people with sterling, it means the world to them.
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Date of stay: May 2022Trip type: Travelled as a couple
Room Tip: Sterling, euro and Canadian dollars are accepted just about everywhere, do exchange for Cuban...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Teresa G wrote a review Mar 2022
2 contributions
The Royal Service is a perfect small oasis within the large Paradisus resort near Veradero. From our suite we were mere steps from a gorgeous exclusive pool, excellent restaurant (great service and delicious food) and the beach view. The staff were great and a special thank you to Jorge at the pool bar who went above and beyond to make our stay as special as possible. We tried eating at one of the other restaurants in the larger Paradisus resort but found the food and service wasn't nearly as nice as the Royal Service restaurant. Our travel tip for the Royal Service restaurant is to make sure to bring at least one charged phone with your Wi-Fi code to ensure you can read the menu which is only available using a QR code. Occasionally, they ran out of an item but always made a great effort to substitute some other delicious option. There is a nice view from the close beachfront which is not swimmable and a bit more of a walk to get to the main beach area suitable for swimming. Paradisus has one of the nicest beach areas to swim. The room showers are really interesting. The Royal Service is great value for the extra money. This was by far the best experience we have had in Cuba.
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Date of stay: March 2022
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Rooms
Service
Room Tip: Very accessible, ocean view room not necessary since
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tts1704 wrote a review Mar 2020
Tel Aviv, Israel131 contributions77 helpful votes
+1
There is good and bad The location pool and whole area of this adults only resort is great The rooms are large the beach side suits great with outdoor shower and butler service The rooms are shabby and is need of refurbishment The restaurant is a shame and need urgent attention For an expensive supposed 5 star resort it’s a max worth 2 stars Breakfast and dinner exactly the same horrible food with unfriendly service and half of the ten food unavailable Totally unacceptable The pool is super with a brilliant bath man / pool attendant Bunner thank you for your kind friendly service a great cocktails A major bonus and much appreciated Juri at the reception friendly and very helpful Yamir we also appreciated you as our butler for 1 dayWe for swims on a small beach in front of our villa A few submerged rocks but the turquoise water all to your self really fab Depends what your looking for the quiet exclusiveness was great but the restaurant a real let down that nearly spoiled our short stay At the moment NOT a 5 star resort but could be Come on Melia get you act together
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Date of stay: March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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LOCATION
CaribbeanCubaMatanzas ProvinceVaradero
NUMBER OF ROOMS
82
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ROYAL SERVICE AT PARADISUS VARADERO: UPDATED 2023 Hotel Reviews, Price Comparison and 118 Photos (Cuba) - Tripadvisor

Frequently Asked Questions about Royal Service at Paradisus Varadero
Which popular attractions are close to Royal Service at Paradisus Varadero?
Nearby attractions include Varadero Beach (2.5 km), Cueva de Ambrosio (1.0 km), and Varahicacos Ecological Reserve (7.2 km).
What are some of the property amenities at Royal Service at Paradisus Varadero?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Royal Service at Paradisus Varadero?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Royal Service at Paradisus Varadero?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Royal Service at Paradisus Varadero?
Yes, free parking is available to guests.
What are some restaurants close to Royal Service at Paradisus Varadero?
Conveniently located restaurants include Xanadu Restaurant, Restaurant La Arcada, and La Panchita.
Are there opportunities to exercise at Royal Service at Paradisus Varadero?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Royal Service at Paradisus Varadero have an airport shuttle?
Yes, Royal Service at Paradisus Varadero offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Royal Service at Paradisus Varadero have airport transportation?
Yes, Royal Service at Paradisus Varadero offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Royal Service at Paradisus Varadero?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Royal Service at Paradisus Varadero?
The staff speaks multiple languages, including English and Spanish.