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Paradisus Varadero Resort & Spa

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Paradisus Varadero Resort & Spa
Paradisus Varadero Resort & Spa
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4,724 Reviews from our TripAdvisor Community

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Showing 2,430: English reviews
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Toronto, Canada
Reviewed yesterday NEWvia mobile

First of all we would like to say all of the concerns we had of the negative reviews are no longer! The staff here is fantastic the beach is amazing and the restaurants are excellent. I will update more upon our return but right now we are busy enjoying Cuba, Paradisus and the beach!!! First time in Cuba and it...

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1Thank Travel_Bugs_11
Tallin, Estonia
Reviewed yesterday NEW

Definitely the best hotel in Varadero, with the nicest beach you can find from Cuba, very spacious hotel area with a lot of interesting activities for adults and children as snorkelling, surf, spa, lounges, different restaurants, volleyball, mini library etc and everything is included. But the most impressive was the management who greeted us in person and gave us the...

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1Thank kaisar2017
Reviewed 2 days ago NEWvia mobile

7th time in Cuba and worst room ever. If you are staying in a junior suite it is not worth the price. Those rooms badly need to be updated. Hair dryer was a vaccum hose with cold hair only, it was hard to get toilet paper for the room. We had bought a lobster and champagne dinner for 95 pesos...

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3Thank Marie-Claude B
GeneralManagerPVA, Director General at Paradisus Varadero Resort & Spa, responded to this review

Dear Marie-Claude B, First of all thank you for sharing with us your comments of your last visit to Cuba. Caught our attention the inconveniences that you had during your stay, comments like this are unusual for us; hard to get toilet paper? And we forgot your special dinner? Regarding the inconveniences that you had with this issues we would...

Reviewed 2 days ago NEW

Absolutely beautiful place but the worst customer service I've ever received. We spent three nights in three different rooms because our toilets were broken. The 'repairmen' that were sent over to try fix the problem had no clue what they were doing as they were maintenance people & not plumbers. After voicing our concerns to the front desk, & after...

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3Thank Sherrdean D
GeneralManagerPVA, Director General at Paradisus Varadero Resort & Spa, responded to this review

Dear Sherrdean D, First and foremost thank you for taking the time to write us your comments about your stay at our resort, it's very important to highlight that we take into account every one of them to improve in every way. We are truly sorry for the inconveniences you experienced with the hotel layout and room facilities, we will...

montreal
Reviewed 2 days ago NEW

service was very poor at this hotel, we asked for an upgrade to the family concierge and had to wait three days before we were able to get a sofa bed for my five year old. We were also travelling with a baby and baby chairs were non existent at the main buffet -- we asked 5 different people who...

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Helpful?
3Thank lemoncake_8
GeneralManagerPVA, Director General at Paradisus Varadero Resort & Spa, responded to this review

Dear lemoncake_8, Thank you for sharing with the traveling community your most recent experience at the ParadisusVaradero. First let me extend you an apology for the inconvenience you had during your stay with us. I want you to know that part of our improvement process is to locate faults and implement programs that we have to resolve these situations as...

Burlington, Canada
Reviewed 2 days ago NEWvia mobile

I Love Cuba! I Love this resort! We continue to visit the same hotel time and time again because this place has everything we could ask for. The new rooms on the family concierge side are beautiful, modern and near spotless. There is always a small show going on and the food area by the pool has great food. Thin...

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1Thank melshax
GeneralManagerPVA, Director de Recepción at Paradisus Varadero Resort & Spa, responded to this review

Dear melshax, Let me start by saying that we love to have you hear with us. Thank you for taking your time to leave your lovely feedback about our resort. At Paradisus Varadero we are very lucky to have one of the best beaches in Cuba and not to forget an amazing nature and surroundings, that’s why we are a...

A TripAdvisor Member
Level Contributor
4 reviews
1 helpful vote
Reviewed 2 days ago NEWvia mobile

This resort is absulutely awesome!!! There are NEVER any problems with the food and that is very rare in Cuba. The beach is completely amazing! The water has beautiful fish close to the coral reef, the water is crystal clear, and a very beautiful shade of blue, if you are looking to take pictures. The sand feels like baby powder...

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1Thank A TripAdvisor Member
GeneralManagerPVA, Director General at Paradisus Varadero Resort & Spa, responded to this review

Waow my dear sweet friend, this really made my day. Reading a feedback from one of our youngest guest and of course our most important one. At Family Concierge the kids are our reason of being. So my dear, thank you so much for writing your own words about our resort. I´m just so happy to know that you had...

Burlington
Reviewed 3 days ago NEWvia mobile

This is our 8th time in Cuba, and 6th time at the Paradisus Varadero! Absolutely incredible is the best way I can describe it! The people are amazing, the resort is fantastic, and surprisingly, contrary to what people say, the food was great here too! What's great is you don't get harassed here, and staff are ALWAYS there to make...

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4Thank Don S
GeneralManagerPVA, Director General at Paradisus Varadero Resort & Spa, responded to this review

Dear, thank you for your amazing feedback about our resort. We are so proud of having returning guests like you. Knowing that you appreciate and found our FamilyConcierge rooms gorgeous makes me more then happy. Personally, Im just so proud of the new part and the instalaciones. So we shall all be waiting foryou to return your seventh time with...

London, United Kingdom
Reviewed 3 days ago NEW

After countless warnings not to expect much even from the so called 5* Hotels in Cuba I was so happy when I arrived at the Paradisus hotel in Varadero. We were staying in the Royal Service section which has a separate reception building and pool area and is all inclusive. It was such a pleasure not to have to carry...

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3Thank ilana613
GeneralManagerPVA, Director General at Paradisus Varadero Resort & Spa, responded to this review

Dear ilana613, Thank you for taking your time to leave your feedback about our resort. I’m happy and pleased to read that you overall had a good experience with us at ParadisusVaradero. At Royal Service we aim to give our guests a special memory, to be pampered and feel like the names tells, Royal. We know that we are very...

Geneva
Reviewed 3 days ago NEWvia mobile

Yes its cuba. Yes the staff is friendly but sometimes difficult to incentivize given the flat structure, etc...but the bottom line was it wasn't bad..it was so bad we just rebooked a new flight (at full cost) and left. All in all, as parents, we didn't feel the hotel provided a safe environment. The review will go from good to...

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9Thank CKGeneva

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located beachfront in Rincon Francés, part of the Varadero ecological reserve. Five-Star Ultra All Inclusive Eco-Resort with 510 rooms. This charming world is privileged with elegance, refinement and privacy, especially its Royal Service. Recommended for families, weddings, honeymoons, incentives and wellness/spa. ... more   less 

Additional Information about Paradisus Varadero Resort & Spa

Address: Punta Frances, Varadero 42200, Cuba
Region: Caribbean > Cuba > Matanzas Province > Varadero
Price Range: RM933 - RM2,417 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Paradisus Varadero Resort & Spa 5*
Number of rooms: 510
Also Known As:
Paradisus Varadero Hotel Varadero
Paradisus Varadero Resort And Spa
Varadero Paradisus
Paradisus Varadero Cuba
Hotel Style:
#1 Business Hotel in Varadero
#2 Romantic Hotel in Varadero
#3 Family Hotel in Varadero
#10 Top resorts Hotel in Varadero
#12 On the Beach Hotel in Varadero
#12 Luxury Hotel in Varadero
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Questions & Answers

Here's what travellers have asked, with answers from Paradisus Varadero Resort & Spa staff and other travellers.
313 questions
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Questions? Get answers from Paradisus Varadero Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay at the Family Concierge side because it's new, modern & beautiful.”
 of 5 bubbles sherrdeand, 25 Feb 2017 | Read review
“Beds are much more comfortable in family concierge and they have nice bathtubs”
 of 5 bubbles lemoncake_8, 25 Feb 2017 | Read review
“If you don't want to walk distances ask for a room close to reception and the pool.”
 of 5 bubbles ilana613, 24 Feb 2017 | Read review
“There are plenty of rooms near the beach, when you book just send in a request for a room near beach.”
 of 5 bubbles anikendup, 21 Feb 2017 | Read review
“Upgrade to family side”
 of 5 bubbles lisarC3412GG, 19 Feb 2017 | Read review
5 of 5