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Royalton Hicacos Varadero Resort & Spa

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Royalton Hicacos Varadero Resort & Spa
Royalton Hicacos Varadero Resort & Spa
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3,902 Reviews from our TripAdvisor Community

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Showing 2,747: English reviews
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Reviewed yesterday NEWvia mobile

Really friendly staff , happy to go the extra mile , for the partners birthday they decorated the room ,( see pictures of bath and birthday cake ) can't fault anything , beach was immaculate, staff were very attentive without being in your face , restaurants were lovely and has a nice selection of foods

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Thank John C
Cranleigh, United Kingdom
Reviewed 2 days ago NEW

We stayed here for a few nights after a wonderful time touring around Cuba. The rooms were of extremely high standard, as were the restaurants. Located on a wonderful long stretch of beach, this hotel is an oasis of relaxation and being spoilt. It has nothing of Cuba, however, and could be a luxury hotel located anywhere in the world....

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Thank MalgoRoz
Shanklin Isle of Wight
Reviewed 2 days ago NEW

We stayed at the Royalton for 11 nights. Our expectations high based on the reviews and we were not disappointed. The grounds, beach and accommodation were excellent. The maid service was good, the butlers were a little elusive at times, they were unavailable when we arrived so we did not get the full tour. Having said that that in my...

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1Thank wilo2008
Melfort, sk, Canada
Reviewed 3 days ago NEW

We travelled from March4th to March12th/2017.We are a couple in our 50s. This our second time to this Hotel, and it just keeps getting better! We travelled with another couple and this was very enjoyable. Every employee working at this Hotel is there to make your holiday a great one! Awesome service in all the restraunts, the only hiccup was...

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1Thank olson064
Paulina G, Director General at Royalton Hicacos Varadero Resort & Spa, responded to this review

Dear guest, Thank you very much for reviewing your experience after your recent visit. We are glad to achieve that you found lots of improvements on your second visit. The satisfaction of our guests is one of our main priorities and our professional staff our best asset. We hope we could welcome you again soon for another holiday in the...

Toronto
Reviewed 3 days ago NEW

We made our nineteenth visit to Royalton Hicacoso Varadero in November, stayed for our usual 10 days. We always enjoy our visits to “RH”, as do the many returning guests that we have met. The beach is the probably the best strip of the 21 odd kilometres of Varadero beach; the hotel is laid out with expansive gardens, beautifully maintained...

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2Thank Marion101
Paulina G, Director General at Royalton Hicacos Varadero Resort & Spa, responded to this review

Dear Marion, Thank you very much for sharing your experience at Royalton Hicacos on TripAdvisor. It is pleasant to achieve that you keep trusting in us for you holiday in Cuba after so many visits. From the bottom of our heart we thank you for your nice words and we are looking forward to welcoming you at your home far...

Newark, England
Reviewed 3 days ago NEW

This is an excellent hotel which really ticks all the boxes. The staff are friendly and efficient. [In particular our maid Yaima, Ernesto in the bar and Daiyan, Maria, Rene and Cheily in the Italian restaurant] The food is best in class for Cuba. The entertainment is entertaining. The rooms (which are all identical) are large and well equipped. The...

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Thank seagullsfanl
Paulina G, Director General at Royalton Hicacos Varadero Resort & Spa, responded to this review

Dear guest, Thank you very much for sharing your experience at our hotel. We are happy to read your comments about our friendly and efficient staff especially at the Italian restaurant. Moreover, we also appreciate your positive feedback after enjoying the Diamond Club service. It would be a pleasure for us to welcome you again soon in the near future,...

Ottawa, Canada
Reviewed 4 days ago NEW

This was our second trip to the Royalton Hicacos in Varadero. Our first was in February 2016 and we plan on going back again in 2018. My first comment is about the friendly staff who go out of their way to help you and always with a smile. This includes not only the butlers, servers, entertainment staff but also the...

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2Thank Ed L
Paulina G, Director General at Royalton Hicacos Varadero Resort & Spa, responded to this review

Dear Ed, Thank you for choosing Royalton Hicacos to spend your holiday in Cuba. We are glad to read that you are already planning on going back again next year. It is very pleasant for us to achieve that our staff exceeded your expectations and you appreciated all the refurbishment we are constantly doing. Moreover, we want to thank you...

Chilliwack, Canada
Reviewed 5 days ago NEW

This is probably one of the nicest resorts in Varadero as far as beautiful grounds with winding paths by coconut trees, beautiful beach and rooms are very comfortable. I was happy we choose this resort and I do believe the food here is far better than most of the other resorts in Cuba. The main negative is that for a...

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2Thank Kathleen J
Reviewed 5 days ago NEWvia mobile

We visited for two weeks in March 2017. We upgraded to the Diamond Club (DC) on arrival. We thought long and hard about it, as the reviews are very mixed. Our advice is to ensure that if you do upgrade, you get exactly the same service as those who have upgraded before arrival and are staying in the dedicated DC...

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Thank Lissim09
Paulina G, Director General at Royalton Hicacos Varadero Resort & Spa, responded to this review

Dear guest, Thank you for sharing such a complete feedback after your recent stay at our hotel. First of all, we would like to apologize for the issues you experienced. However, we are happy to achieve that you enjoyed your stay. Moreover, we appreciate a lot your comments regarding the service provided by our staff and for sure we will...

Stockton Heath, United Kingdom
Reviewed 5 days ago NEW

From the minute we arrived at the Royalton we just relaxed. We had had a very busy 5 days in Havana and were ready for total relaxation. We were met with drinks and hot towels (slightly disconcerting as it was pretty hot, cold would have been appreciated more). Check in was very quick and then our butler Fernando showed us...

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4Thank lovesusa
Paulina G, Director General at Royalton Hicacos Varadero Resort & Spa, responded to this review

Dear guest, Thank you very much for providing such a complete feedback after your stay at our hotel. We apologize for the few inconvenience you had and we take good note as all your comments will help us to improve the quality of our service. However, we are glad to achieve that you had a very pleasant stay and you...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
Internet
  • Paid Internet
Services
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Nestled within lush tropical gardens and just steps from the azure blue waters and powder white sand of Cuba's finest beach lies the award-winning Royalton Hicacos Varadero Resort & Spa, an Adults Only Luxury All Inclusive Resort. ... more   less 

Additional Information about Royalton Hicacos Varadero Resort & Spa

Address: Carretera Las Morlas km 15 | Punta Hicacos, Varadero 42200, Cuba (Formerly Royal Hicacos)
Region: Caribbean > Cuba > Matanzas Province > Varadero
Price Range: RM1,098 - RM1,913 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Royalton Hicacos Varadero Resort & Spa 5*
Number of rooms: 404
Reservation Options:
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Also Known As:
Sandals Royal Hicacos Varadero
Sandals Cuba
Sandals Royal Hicacos Resort Spa
Royal Hicacos
Hotel Style:
#1 Spa Hotel in Varadero
#1 Luxury Hotel in Varadero
#1 Top resorts Hotel in Varadero
#1 On the Beach Hotel in Varadero
#7 Romantic Hotel in Varadero
#13 Family Hotel in Varadero
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Questions & Answers

Here's what travellers have asked, with answers from Royalton Hicacos Varadero Resort & Spa staff and other travellers.
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Questions? Get answers from Royalton Hicacos Varadero Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“In one of the furthest blocks”
 of 5 bubbles MalgoRoz, 25 Mar 2017 | Read review
“Choose rooms away from the road for a better sleep.”
 of 5 bubbles olson064, 24 Mar 2017 | Read review
“The hotel has up to three stories and no lifts in the room sections. Central rooms are convenient but there can be noise until 2330.”
 of 5 bubbles seagullsfanl, 24 Mar 2017 | Read review
“Get a room closer to the ocean so you don't hear highway traffic”
 of 5 bubbles 206kathleenj, 22 Mar 2017 | Read review
“Choose a room in the 2600 range overlooking the gardens.”
 of 5 bubbles stephenmG9950HT, 21 Mar 2017 | Read review
5 of 5