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Sheraton Santo Domingo

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Sheraton Santo Domingo
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1,409 Reviews from our TripAdvisor Community

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Showing 773: English reviews
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Reviewed yesterday NEWvia mobile

Really great place , then staff at the from desk always courteous. Jennifer always very attentive and helpful. From the house keeping side of the house Maria Esther , was such a sweet lady, always attentive to make sure the room was a 100%. To complement her work Andrea, Cecilia -'d Jennifer were just amazing, in the vending shif. Taking...

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Helpful?
Thank Maryorie G
Reviewed yesterday NEW

The hotel is very well located and has a very good service, I would like to congratulate especially Mrs. Maria Esther (housemaid) for her good work and beautiful smile always. For sure I will come back.

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Helpful?
Thank Leopoldo A
Reviewed 2 days ago NEW

Great hotel with amazing service! The staff go out of their way to make you feel at home and make sure that everything is up to a high standard. The housekeeping Maria neliz went out of her way to make sure our room felt special and Elias brought up our bags and oriented us to the room and hotel with...

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Helpful?
Thank Daliz P
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear Daliz P, We feel truly glad to know that you found us beautiful and great for your stay during your visit to Santo Domingo. Our housekeeping, lugagge attendant and Casabe Restaurant staff excels in delivering a memorable and genuine service and making sure that you are as comfortable as home. It is awesome to know that you enjoyed the...

Santiago de los Caballeros, Dominican Republic
Reviewed 2 days ago NEW

The Sheraton Santo Domingo it´s a wonderful hotel, with excellent service, excellent attentions, good food, and located at a very convenient area in Santo Domingo (Malecón Avenue). It´s a winner!!!!!!!

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Helpful?
Thank garciacompres
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear garciacompres, Thank you so much for sharing your experience, it has been our pleasure to have you and deliver our signature service. We are so glad to know you enjoyed our service and facilities. We will share with our staff your comments, we look forward to your next visit! Sincerely,

NYC
Reviewed 2 days ago NEW

We travelled with a 6month old and 2 toddlers. We loved this place and the attention at the Club Level was great. I really felt at home and confident that we would have all we needed. The room was taken care of very nicely during our 3 day stay. No complaints at all. The attendants at the Club Room were...

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Helpful?
Thank Vi11ageGrl
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear Vi11ageGrl, Thank you so much for sharing your experience, it is great to know you enjoyed our service and facilities, at Sheraton Santo Domingo, it is very important for us to personalize every stay, making it special. We are sharing your comment with our Sheraton Club staff. We look forward to your next visit! Sincerely,

London, United Kingdom
Reviewed 2 days ago NEWvia mobile

Excellent hotel, comfort and cleanliness guaranteed in their rooms and also with a beautiful view of the City. Room Service is so fast, th pool lovely, the food great. The floor 10 amazing. Be part of Sheraton Club is perfect. It is also close to specific and historical places of the City of Santo Domingo. The malecón is awesome, the...

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Helpful?
Thank Clara Altagraci... A
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear Altagracia... A, Thank you so much for taking the time to share your experience at Sheraton Santo Domingo. We feel proud to know that we have met your expectations this time and that you enjoyed our Signature Service and facilities. We look forward to your next visit! Sincerely,

Santo Domingo, Dominican Republic
Reviewed 3 days ago NEW

Excellent customer service. The food was delicious. Internet was very fast. The rooms were in perfect conditions and decoration for our business meeting with sound and projector. Help and orientation from the A&B staff was 5 stars.

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Helpful?
Thank feibyr
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear feibyr, We feel glad to know that our banquets staff exceeded your expectations with the service delivered, they always strive to deliver excellence in every event. It is wonderful that you enjoyed our service and facilities. We hope you visit us again soon! Sincerely,

Boston, Massachusetts
Reviewed 3 days ago NEW

The Sheraton is a great place to begin exploring Santo Domingo especially for the first time visit to the island. It offers amenities from a lovely pool area and well set up fitness center to the Sheraton Club for those who are SPG members. The hospitality is world class. Rooms are cared for by people like Maria Esther who left...

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Thank Katherine J
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear Katherine J, We feel glad to know that our Housekeeping exceeded your expectations for this visit, they always strive to deliver excellence in every interaction with you. Our facilities have been created to make every stay effortless for our guests. It is wonderful that you enjoyed the perks of our location near the historical Colonial City and facing the...

Reviewed 4 days ago NEWvia mobile

The cleaning lady that cleaned our rooms was excellent, we stayed in room 508 and 509, service was great n was in the heart of Santo Domingo, Tour buses pick you up from the hotel. I highly recommend this hotel

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Thank Rocco S
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear Rocco S, We feel glad to know that our Housekeeping exceeded your expectations for this visit, they always strive to deliver excellence in every interaction with you. It is wonderful that you enjoyed the perks of our location near the historical Colonial City and facing the shimmering Caribbean Sea. We hope you visit us again soon!! Regards,

Florida City, Florida
Reviewed 4 days ago NEW

Good staff, delicious food at the cafe casabe restaurant, attended by Mr. Pablo. Good view towards the sea. The attentions in the pool, my impeccable bedroom thanks to the young Fausto perez for collaborating. All very nice, recommendable. Thank you and I'm coming back soon

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Helpful?
Thank srLeyton
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear srLeyton, We appreciate your nice thoughts about your visit to Sheraton Santo Domingo. It fills us with pride to know that our Cafe Casabe and Housekeeping staff were memorable to you during your stay. We feel glad you enjoyed our pool and room facilities. We hope you visit us again soon! Sincerely,

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Sheraton Santo Domingo is located in the heart of Santo Domingo with spectacular views of the Caribbean Sea. It's just two kilometers from the city center and 35 minutes from Las Américas International Airport. The hotel features 245 rooms and suites with breathtaking ocean views, catering and function space for up to 1000 people, gym, casino and world-class dining with 24-hour room service. ... more   less 

Additional Information about Sheraton Santo Domingo

Address: 365 George Washington Avenue, Santo Domingo I0205, Dominican Republic (Formerly Melia Santo Domingo)
Region: Caribbean > Dominican Republic > Santo Domingo Province > Santo Domingo
Price Range: RM509 - RM884 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Santo Domingo 4*
Number of rooms: 245
Reservation Options:
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Also Known As:
Melia Santo Domingo Hotel Santo Domingo
Santo Domingo Melia
Sol Melia Santo Domingo
Hotel Style:
#1 Casino Hotel in Santo Domingo
#2 Business Hotel in Santo Domingo
#2 Family Hotel in Santo Domingo
#3 Romantic Hotel in Santo Domingo
#3 Luxury Hotel in Santo Domingo
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Santo Domingo staff and other travellers.
21 questions
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Questions? Get answers from Sheraton Santo Domingo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Club level is totally worth the value.”
 of 5 bubbles Vi11ageGrl, 21 Feb 2017 | Read review
“If you can stay on the Club levels, I recommend it. Every room has a good view.”
 of 5 bubbles katherinej358, 20 Feb 2017 | Read review
“gran lobby wao”
 of 5 bubbles srLeyton, 19 Feb 2017 | Read review
“Ask for the room with ocean view!”
 of 5 bubbles Maymcateer, 11 Feb 2017 | Read review
“It depends on your need, but I stayed on the 5th Floor and it was quiet.”
 of 5 bubbles wiggyteddy, 11 Feb 2017 | Read review
5 of 5