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Sheraton Santo Domingo

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Sheraton Santo Domingo
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1,501 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Santo Domingo
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Showing 813: English reviews
Santo Domingo, Dominican Republic
Reviewed 1 week ago via mobile

I recently stayed at this hotel with my colleagues for a few nights and was immediately blown away by the incredible attention to the guests. 5/5 would visit again and recommend to the workmates looking for a place to stay during their business trips.

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Helpful?
Thank Leo R
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear Leo R, Thank you so much for taking the time to share your review. It is an honor to receive such excellent comments regarding our service and facilities, we hope you visit us for many years to come and become a part of our family! we look forward to your next stay, Sincerely,

Reviewed 1 week ago

I have to highlight how good and professional the quality of the service of the employees is, they make you feel at home, it is definitely my first choice in Santo Domingo, the location is excellent. My wife loved the decor and lobby architecture, but our favorite place was the hotel pool where we were treated like real kings.

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Helpful?
Thank Hairol C
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear Hairol C, Thank you so much for taking the time to share your review. It is an honor to receive such excellent comments regarding our service and facilities, we hope you visit us for many years to come and become a part of our family! we look forward to your next stay, Sincerely,

Reviewed 1 week ago via mobile

The hotel has excellent location, with sea view, very good atmosphere. The rooms are comfortable. Food so good and all the staff in the restaurant is friendly, the front desk too is excellent thanks to Fausto good service. I will be back again.

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Helpful?
1Thank FJlond1
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear FJlond1, Thank you so much for taking the time to share your review. It is an honor to receive such excellent comments regarding our service and facilities, we hope you visit us for many years to come and become a part of our family! we look forward to your next stay, Sincerely,

Atlanta, Georgia
Reviewed 1 week ago

From the time you arrive till the time you leave,everyone along the line you meet is extremely welcoming and hospitable and i will especially like to say thank you to Alba Mata for her professionalism and warm approach to every situation i uncounted.Good job Alba.But overall awesome hotel.

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Helpful?
Thank rayq58
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear rayq58, Thank you so much for taking the time to share your review. It is an honor to receive such excellent comments regarding our service and facilities, we hope you visit us for many years to come and become a part of our family! we look forward to your next stay, Sincerely,

Reviewed 1 week ago

I was recently at Sheraton for a Training and it was an amazed experience! They really have good services, food and employees. The Hotel is very comfortable. Loved the way it is set up and the people are pretty kind. I remember I was at the business service having some trouble with PC and Ricardo Perez gently helped me. I...

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Helpful?
Thank Ingrid M
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear Ingrid M, Thank you so much for taking the time to share your review. It is an honor to receive such excellent comments regarding our service and facilities, we hope you visit us for many years to come and become a part of our family! we look forward to your next stay, Sincerely,

Reviewed 1 week ago via mobile

Since a arrived it was an amazing welcoming from the staff, it was my 2nd time visiting the hotel and was amazing... the smiles and the facilities are in very good condition and the staff treat you AMAZING!!! I enjoyed my stay there 5 stars !!! Great such an amazing place.

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Helpful?
Thank Glory N
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear Glory N, Thank you so much for taking the time to share your review. It is an honor to receive such excellent comments regarding our service and facilities, we hope you visit us for many years to come and become a part of our family! we look forward to your next stay, Sincerely,

Reviewed 2 weeks ago via mobile

You guys were so nice and helpful! Elias, Luis, Gary, Alina, Leonardo and Balentino. The team went out of the way to get my order and to make sure I was happy! Thanks for the great tuna sushi and Presidente black beer!

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Helpful?
Thank Robert A
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear Robert A, Thank you so much for taking the time to share your review, it has been our pleasure to have you and deliver our signature service, it is great to know our pool bar staff personalized your stay making it special. We look forward to your next visit. Sincerely,

Reviewed 2 weeks ago

I had a good time during my stay... Definetely a good option for business travelers. The service was very nice with me. Cecilia (the maid) had always nice gestures and usually demonstrated good attention to details (e.g., compliments).

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Helpful?
Thank Joaquin C
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear Joaquin C, Thank you so much for taking the time to share your review, it has been our pleasure to have you and deliver our signature service, it is great to know our housekeeping staff personalized your stay making it special. We look forward to your next visit. Sincerely,

New York City, New York
Reviewed 2 weeks ago via mobile

These folks at this hotel are awesome , the service is first class , they are very professional, very attentive , And very caring they are all god people and always willing to accommodate you congratulations to team Sheraton Mr Nelson from la picadura , Argenis, Sarah Rojas,Marybel , the people at the front desk they all deserve a gold...

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Helpful?
Thank Pucho135
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear Pucho 135, Thank you so much for taking the time to share your review. It is an honor to receive such excellent comments regarding our service and facilities, we hope you visit us for many years to come and become a part of our family! we look forward to your next stay, Sincerely,

Delray Beach, Florida
Reviewed 2 weeks ago

The Hotel seems a little old and dated. The lobby looks nice but the rooms could use a refresh. Rooms are smaller then the three other hotels we stayed in. It was nice to have the ocean view but the area is a little sketchy. We were there for Carnival so the Parade goes right in front of the Hotel...

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Thank pathompy
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear pathompy, Thank you for taking the time to share your comments regarding your past stay with us. First allow us to express our deepest apologies for the inconvenient encountered, we would like to mention we have reviewed your comments with our staff and the proper actions were taken in order to prevent this to recur in the future. We...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Sheraton Santo Domingo is located in the heart of Santo Domingo with spectacular views of the Caribbean Sea. It's just two kilometers from the city center and 35 minutes from Las Américas International Airport. The hotel features 245 rooms and suites with breathtaking ocean views, catering and function space for up to 1000 people, gym, casino and world-class dining with 24-hour room service. ... more   less 

Additional Information about Sheraton Santo Domingo

Address: 365 George Washington Avenue, Santo Domingo I0205, Dominican Republic (Formerly Melia Santo Domingo)
Region: Caribbean > Dominican Republic > Santo Domingo Province > Santo Domingo
Price Range: RM509 - RM837 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Santo Domingo 4*
Number of rooms: 245
Reservation Options:
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Also Known As:
Melia Santo Domingo Hotel Santo Domingo
Santo Domingo Melia
Sol Melia Santo Domingo
Hotel Style:
#1 Casino Hotel in Santo Domingo
#2 Business Hotel in Santo Domingo
#2 Family Hotel in Santo Domingo
#3 Romantic Hotel in Santo Domingo
#4 Luxury Hotel in Santo Domingo
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Santo Domingo staff and other travellers.
22 questions
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Questions? Get answers from Sheraton Santo Domingo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a view of the sea”
 of 5 bubbles todddavidhoffman, 26 Mar 2017 | Read review
“Nice staying, specialy thanks to the great service at the Lounge (10 floor) with Mr Nelson and Sara that always go that extra mile to Serve you better that home and in the morning the super omelets is grandma Graciela at the breakfast, better that home.”
 of 5 bubbles santiagov513, 25 Mar 2017 | Read review
“Ocean View”
 of 5 bubbles pathompy, 13 Mar 2017 | Read review
“Club room is full of treats pretty much all day”
 of 5 bubbles gayle727, 10 Mar 2017 | Read review
“A room on the business floor seems the best one.”
 of 5 bubbles hanseschwarz, 10 Mar 2017 | Read review
5 of 5