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El Embajador, a Royal Hideaway Hotel

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El Embajador, a Royal Hideaway Hotel
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952 Reviews from our TripAdvisor Community

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There are newer reviews for El Embajador, a Royal Hideaway Hotel
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Showing 463: English reviews
Charlotte, North Carolina
Level Contributor
63 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 4 June 2016

This is a nice hotel. The beds are good, very nice garden area, food was good and service is also good. The pool is nice, not much for the gym area. The grounds are kept up pretty good and they change the entrance scenery every couple of days. I only stayed one night but I will come back to this... More 

Helpful?
Thank SoloNC2016
Montserrat G, Guest Experience Manager at El Embajador, a Royal Hideaway Hotel, responded to this review

Dear SoloNC2016, Thank your for your review and for choosing El Embajador. I'm happy that you enjoyed your stay with us and you especially appreciated how the gardens are designed and maintained. I'm delighted to read you are making our hotel your choice when you are in Santo Domingo. Don't hesitate to let us know if you are visiting again... More 

San Fernando, Trinidad
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 May 2016

Great food, excellent service and taxis as well. Only issue is check out time. It takes too long to check out a guest - like over 30 mins. People were complaining who had to get to the aiport. I myself took over 35 minutes

Helpful?
Thank Sallyann R
Montserrat G, Guest Experience Manager at El Embajador, a Royal Hideaway Hotel, responded to this review

Dear Sallyann R, Thank you for placing your feedback on Tripadvisor following your stay at El Embajador. I understand the importance of receiving a memorable experience so I'm sorry for the inconvenience suffered at the moment of check out. Do rest assured that we are always reviewing our processes for improvements to delight our guests so I appreciate you bringing... More 

Tampa, Florida
Level Contributor
9 reviews
Reviewed 17 May 2016

The hotel is really comfortable, with a good location, close to Parque Mirador del Sur, a nice place to take a long walk, despite is kind of insecure. I liked all the hotel activities, is really fun to stay here with the family, I have stayed in this hotel a lot of time since 1992, and I really like it... More 

Helpful?
Thank Christopher B
Montserrat G, Guest Experience Manager at El Embajador, a Royal Hideaway Hotel, responded to this review

Dear Christopher B, Thank you for leaving a comment on Tripadvisor and sharing your great experience. At the same time I appreciate your loyalty over all these years. It is our honor to know that not only you recommend us but also you like to return in every new stay in Santo Domingo. It is rewarding to know you feel... More 

Coral Springs, Florida
Level Contributor
66 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 14 May 2016

The hotel is very nice. Grounds are very nicely kept. Clean. People are courteous. The food in the restaurant is actually pretty good. Prices are a bit high but, not unusual for a hotel. The new gym is spacious and has pretty much all you need for a good workout. There is a casino inside the hotel but, I didn't... More 

Helpful?
Thank Bethzaida T
Montserrat G, Guest Experience Manager at El Embajador, a Royal Hideaway Hotel, responded to this review

Dear Bethzaida T, Thank you for your valuable feedback. I'm very happy to read you enjoyed your time at El Embajador especially in regards to our facilities and service. I will share your praises with the team in order for them to see their efforts rewarded. We are already looking forward to seeing you again. Sincerely. Montserrat Grifol Guest Experience... More 

Level Contributor
117 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 13 May 2016 via mobile

I stayed at this hotel, they need to improve a lot... Smells old, looks old, the food its terrible, we were in a group of coworkers and one friend lost about $150 of her purse... I think they need to change the personel.. Some of them are really good, some of them are not...

Helpful?
Thank Enrique F
Montserrat G, Guest Experience Manager at El Embajador, a Royal Hideaway Hotel, responded to this review

Dear Enrique F, Thank you for taking the time to provide us with your feedback. El Embajador has been over the years the iconic and most emblematic hotel of the city of Santo Domingo for 60 years. The hotel indeed carries a long history to which the property has remained faithful to respect its essence. This circumstance may make our... More 

New York City, New York
Level Contributor
6 reviews
3 hotel reviews
Reviewed 12 May 2016

Loved the woodwork and comfort of the rooms. Felt very homey and clean. Close to all areas. Great for business meetings. Very safe location and the pool area was very bright and open. Affordable and worth the value.

Helpful?
Thank Maria T
Montserrat G, Guest Experience Manager at El Embajador, a Royal Hideaway Hotel, responded to this review

Dear Maria T, Thank you for sharing your great experience at El Embajador with future guests and recommending the hotel. There's nothing better than reading your comment and learn that you had a lovely stay in our elegant property and appreciated our impeccable garden, rooms and central location. Your kind words are our best reward and tool of motivation to... More 

Miami, Florida
Level Contributor
8 reviews
7 hotel reviews
Reviewed 29 April 2016

This was my second time at this hotel, because I fell in love with their pool, their amazing garden, and their outstanding service. Yes their rooms are "old" (but huge and super clean), but it is a small details compared to the rest. Both restaurants offer excellent food. I really enjoyed my stay and I cannot thank Francisco (the bell... More 

Helpful?
Thank Sarah C
Montserrat G, Guest Experience Manager at El Embajador, a Royal Hideaway Hotel, responded to this review

Dear Sarah C, Thanks for your kind review and sharing the details of your stay at El Embajador with future guests. I'm proud you chose our hotel for a new experience and I appreciate your loyalty. It's rewarding to know you loved our facilities from the first time! Our outdoor area it's indeed a treasure: a peaceful area to disconnect,... More 

NY
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 April 2016

I was there for only two nights to attend a wedding at the hotel. The service was good all around from all employees. They were able to accommodate an early check-in time. The room was spacious and clean and had a balcony overlooking the city. I was upgraded to the executive floor due to my room not being availble for... More 

Helpful?
Thank RedJewelz
Montserrat G, Guest Experience Manager at El Embajador, a Royal Hideaway Hotel, responded to this review

Dear RedJewelz, Thank you very much for your fantastic review and recommending El Embajador. It's truly inspiring to read your comments and we are proud your overall experience with us was great. It's rewarding to know that we were able to not only cater your needs but to exceed your expectations. I hope we will have the opportunity to welcome... More 

Oviedo, Florida
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 21 April 2016

If you fail to get a room at the Crowne Plaza, you surely must go for this one as the second option because it is equally good. The only downside is that it is not ocean front; however, you can get a nice view of the city depending on your floor.

Helpful?
Thank Pi0Bar0ja
Montserrat G, Guest Experience Manager at El Embajador, a Royal Hideaway Hotel, responded to this review

Dear Pi0Bar0ja, Thanks for taking the time to write a review of our hotel. It's rewarding to know you enjoyed your days in our property. Just as you can enjoy city view, El Embajador contains broad expanses of trees and a well manicured garden with a relaxing scent of flowers. It is a haven of peace in the city center!... More 

Bristol, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 April 2016 via mobile

My boyfriend and I stayed here for 2 nights in April. The place is absolutely beautiful and the service is top notch. Upon entering the hotel we were amazed at the beautiful interior and the room did not disappoint as we were greeted by a huge king size bed. The food was delicious and we were served by a very... More 

Helpful?
Thank luluvanes
JJMartinezOrtiz, General Manager at El Embajador, a Royal Hideaway Hotel, responded to this review

Dear Luluvanes, Many thanks for taking your time to review your last stay with us. I am positive our team members will be encouraged by your remarks, most specially for your comments about the service. We are also pleased to learn that the new fire wood pizzas are appreciated by our guests. We look forward to welcoming you back at... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Laundry Service

Additional Information about El Embajador, a Royal Hideaway Hotel

Address: Avda. Sarasota, 65 | Ensanche Bella Vista, Santo Domingo 10110, Dominican Republic
Region: Caribbean > Dominican Republic > Santo Domingo Province > Santo Domingo
Price Range: RM542 - RM1,294 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — El Embajador, a Royal Hideaway Hotel 4*
Number of rooms: 298
Reservation Options:
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Also Known As:
Occidental El Embajador Hotel Santo Domingo
Occidental El Embajador Santo Domingo
Hotel Style:
#4 Romantic Hotel in Santo Domingo
#4 Business Hotel in Santo Domingo
#4 Family Hotel in Santo Domingo
#4 Spa Hotel in Santo Domingo
#5 Casino Hotel in Santo Domingo
#8 Luxury Hotel in Santo Domingo
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Questions & Answers

Here's what travellers have asked, with answers from El Embajador, a Royal Hideaway Hotel staff and other travellers.
19 questions
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Miami Lakes, Florida
New York
over a year ago
Bronx, New York

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Questions? Get answers from El Embajador, a Royal Hideaway Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a Royal Club room on the seventh floor if possible”
 of 5 bubbles GuyO327, 19 Jul 2016 | Read review
“Royal Club”
 of 5 bubbles Forest1969, 21 Jun 2016 | Read review
“I stayed on the fourth floor.”
 of 5 bubbles SoloNC2016, 3 Jun 2016 | Read review
“5th & 6th floor are great”
 of 5 bubbles SallyannR_13, 17 May 2016 | Read review
“I would asks for one with s view of the pool side”
 of 5 bubbles RedJewelz, 25 Apr 2016 | Read review
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