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Sanctuary Cap Cana by AlSol

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Sanctuary Cap Cana by AlSol
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5,106 Reviews from our TripAdvisor Community

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Showing 4,453: English reviews
Caracas, Venezuela
Level Contributor
3 reviews
3 hotel reviews
Reviewed yesterday NEW via mobile

The resort is really good, I don't have any complaints. The entertainment staff is lovely especially Nicole the greeter she is the best. The food in the restaurants is delicious and the rooms are really clean, I always had the minibar full. The drinks in the pool are good enough. Thanks for all 💜

Helpful?
Thank veronicauzcategui
2 reviews
Reviewed 2 days ago NEW via mobile

Absolutely phenomenal hotel! Stalyn, the outdoor grill chef extraordinaire was an amazing chef as well as very friendly. Every staff member was pleasant and helpful! One of the best hotels I've visited!

Helpful?
Thank MaryBeth H
Minnetonka, Minnesota
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 days ago NEW

We had an amazing time at Sanctuary Cap Cana. The resort was very clean and beautiful. Many options for lunch and dinner and the food was great. The steak house was our favorite. The staff is very friendly and helpful. Our favorite staff member was Nicole. We will definitely be back and recommend to friends and family!

Review collected in partnership with this hotel

Helpful?
1 Thank jlpowell579
Lunenburg, Massachusetts
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 2 days ago NEW

My husband and I just arrived home after spending 5 days at Sanctuary Cap Cana. This is our 2nd time here this year, and we had a great time. Our room was at the Castle and had beautiful views of the ocean and the palm Trees. The room is large, clean with a nice big balcony with amazing views. I... More 

Helpful?
1 Thank Regina S
West Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 days ago NEW

We stayed in the villas, oceanfront. Literally steps from the beautiful beach/ocean. Every one of our needs was met by our personal butler, Jorge. He drove to get my wife cigarettes one day when she ran out. He also picked us up in the golf cart and take us to dinner when it would rain. The steakhouse was our favorite... More 

Review collected in partnership with this hotel

Helpful?
1 Thank david_workman75
1 review
Reviewed 4 days ago NEW via mobile

This resort it's a beautiful place for couples. It's so relax, everybody is kind, friendly, charismatic and always with a big smile. We met Nicole the greeter from Venezuela and she is so beautiful and talent . She always were taking care of us. She has very good information about the activities in the resort so if you want to... More 

Helpful?
Thank Grecia R
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear Grecia R, Taiguey!! First and foremost allow me to thank you very much for choosing Sanctuary Cap Cana Resort as host to your holidays. It is an honor to read such kind review that highlights every aspect of our Resort such as the variety of cocktails we offer for you to delight as well as our facilities, please know... More 

1 review
Reviewed 4 days ago NEW via mobile

Mister New York is a great aerobics instructor!! He is so much fun!! Food is wonderful. Five star all the way! Rooms are lovely beautiful view very comfortable. Best money we ever spent on a vacation.

Helpful?
Thank LouAnn S
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear LouAnn S, Taiguey!! Thank you very much for choosing Sanctuary Cap Cana Resort as host to your previous holidays. I feel pleased to know how much you enjoyed our Resort and room facilities, as well as how we manage to exceed your expectations by providing you an outstanding service and by being very attentive and accomplish your every needs.... More 

Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 days ago NEW

Our stay was good but not great and it could have been great if a few things were better. The resort is beautiful and the staff are great for the most part. Federico, Francesco and Yohanna are just a few that tried really heard to make our stay better, however it was really not in their power to make up... More 

Helpful?
1 Thank DPP365
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear DPP365 Taiguey!! Thank you for taking the time to leave your kind words and observations following your recent stay with us at Sanctuary Cap Cana. I was delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take... More 

Annapolis, United States
2 reviews
Reviewed 4 days ago NEW via mobile

Mr New York Great fun Good class, don't miss it. I don't usually participate but isn't Louisiana's it was infectious and so I decided to join the class, and it was great you'll be happy that you did. I highly recommend it

Helpful?
Thank Patricia S
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear Patricia S, Taiguey!! Thank you for the very nice review. I am glad to hear we contributed to give you good memories. I am delighted to read you found our entertainment activities as fun and our staff attentive, its great feedback. We certainly will be happy to see you back in the future on your next visit to Punta... More 

1 review
Reviewed 4 days ago NEW via mobile

Thank you to new York for all the wonderful hard work at the hotel. New York is friendly and happy to be here. I took his yoga class and it was wonderful. Thanks again, hope to take it again tomorrow. Jolene

Helpful?
Thank Jolene P
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear Jolene P, Taiguey!! Thank you for leaving such a great comment about your stay at Sanctuary Cap Cana. I am delighted to read how much you enjoying your stay, specially the service provided by one of our team members. I highly appreciate your gracious comments here and have shared it with our team. We hope you finish enjoying the... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Its inspired design combines the charm of a Spanish colonial village with the laid-back sensuality of the Caribbean and the stylish sophistication of streamlined, modern design accents. Bougainvillea-lined pathways lead guests through the resort grounds to 176 expansive, private suites housed in replicas of a tower, colonial buildings and fortress. Within the resort are 5 exceptional restaurants, 5 bars, an elegant casino, a half-mile private beach with sugar-white sand, and meeting space for up to 500 guests, while just minutes away lie all the world-class recreational appeals of Cap Cana. ... more   less 

Additional Information about Sanctuary Cap Cana by AlSol

Address: Boulevard Zona Hotelera, Playa Juanillo, Punta Cana 0809, Dominican Republic
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Price Range: RM1,476 - RM3,116 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sanctuary Cap Cana by AlSol 5*
Number of rooms: 174
Reservation Options:
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Also Known As:
Sanctuary Cap Cana Hotel Punta Cana
Sanctuary Cap Cana Resort
Hotel Style:
#3 Luxury Hotel in Punta Cana
#3 On the Beach Hotel in Punta Cana
#3 Spa Hotel in Punta Cana
#4 Family Hotel in Punta Cana
#13 Romantic Hotel in Punta Cana
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Questions & Answers

Here's what travellers have asked, with answers from Sanctuary Cap Cana by AlSol staff and other travellers.
801 questions
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San Antonio, Texas
over a year ago

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Questions? Get answers from Sanctuary Cap Cana by AlSol staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I would pick villa 1007-1010 if I could.”
  • ocean villa 1003 (own little private beach right out your door)
 of 5 bubbles CaribbeanSidewinder, 30 Nov 2016 | Read review
“If you can swing it, book a room in the castle. All rooms are great though.”
  • The private pool in our castle suite.
  • The view of our castle suite from the private island. The private pool was in the castle tower.
  • The wedding decor from Caribbean Celebrations was amazing.
  • This was our wedding ceremony venue on the private island attached to our castle suite.
  • The bottom floor of our two story suite!
  • This is walking out onto the deck and private island from our castle suite.
 of 5 bubbles S1826BJjennifers, 30 Nov 2016 | Read review
“Rooms in the Castle were very nice.”
 of 5 bubbles eshorter3, 30 Nov 2016 | Read review
“Experience the Castle Spa, Enjoy the Beach and Buffet”
 of 5 bubbles 449jeremiahs, 30 Nov 2016 | Read review
“TRy a Monarch ocean view, beach front villa on the right side of the prope3rty when facing the ocean.”
 of 5 bubbles josephy98, 27 Nov 2016 | Read review
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