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Sanctuary Cap Cana by Playa Hotels & Resorts

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Traveller (7402)
Room & Suite (1626)
Pool & Beach (1503)
Ratings and reviews
  • Excellent73%
  • Very good18%
  • Average6%
  • Poor2%
  • Terrible1%
Travellers talk about
“blue marlin”(976 reviews)
“love bar”(389 reviews)
“casa bella”(325 reviews)
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What's included
Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
Room Service
Suites
Poolside Bar
Fitness centre
Concierge
5 Star Hotel
Its inspired design combines the charm of a Spanish colonial village with the laid-back sensuality of the Caribbean and the stylish sophistication of streamlined, modern design accents. Bougainvillea-lined pathways lead guests through the resort grounds to 176 expansive, private suites...
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Location and contact
Boulevard Zona Hotelera, Playa Juanillo, Punta Cana 0809, Dominican Republic
10.7 km to Punta Cana Airport
10 restaurants are within a 0.5 km radius
View nearby attractions and restaurants
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Reviews (5,172)
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Traveller rating
3,171
857
310
132
87
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3,171
857
310
132
87
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All reviewsblue marlinlove barcasa bellajuanillo beachocean barmonarch villataco truckwok restaurantcastle poolcastle suiteroyalty villababy facemain poolroom serviceblack angelpunta espadaour honeymoon
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1 - 5 of 4,557 reviews
Reviewed 1 week ago

Would not go back if they gave me a trip. About the only good thing was one of the dinning place had good food. They staff was not nice. The place was rotting. The view from our room was by fare not good. If you...More

Thank Ed Y
Reviewed 2 weeks ago via mobile

This Resort has need more then expected, the service is outstanding, the premises are a Dream, the villas and rooms are beautifully decorated, spacious and spotless, and the views are anybody’s Caribbean dream come true. The restaurants are all amazing, we had no need to...More

Thank terrywild22
Response from SanctuaryByPlaya, Gerente at Sanctuary Cap Cana by Playa Hotels & ResortsResponded 1 week ago

Dear terrywild22 Taiguey! On behalf of the staff and Management of our resort we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your hosts during your recent gateway to the...More

Reviewed 3 weeks ago

We had a good 5 days at the Sanctuary. We found the Steakhouse restaurant there was very good. We had a good time eating at Fusion.. The staff cooked across from you table or bar. They had everyone dancing around the bar in short order....More

5  Thank Butch B
Response from SanctuaryByPlaya, Gerente at Sanctuary Cap Cana by Playa Hotels & ResortsResponded 2 weeks ago

Dear Butch B, Taiguey We appreciate the time that you have invested on writing an overview of your stay with us. We are working on a daily basis to exceed our guest’s expectations and would love to have the opportunity to host you again in...More

Reviewed 4 weeks ago

This is somewhat late in posting, but we stayed there in August of last year. We booked the Royalty Villa (the one at the point overlooking the ocean and the beach. It was a wonderful view. Unfortunately, we were not impressed with many of the...More

1  Thank jotcox
Response from SanctuaryByPlaya, Gerente at Sanctuary Cap Cana by Playa Hotels & ResortsResponded 2 weeks ago

Dear Jotcox Taiguey We appreciate the time that you have invested on writing an overview of your stay with us. There seems to have been a number of deficiencies encountered which are very atypical and not reflective of our brand experience; if this stay was...More

Reviewed 4 weeks ago

This place is amazing and the service is excellent. The variety of the food is great. I loved the view from my room and from the pool. It looks like a castle. I really recommend it. Hope to come back soon!More

1  Thank JohannaCM11
Response from SanctuaryByPlaya, Gerente at Sanctuary Cap Cana by Playa Hotels & ResortsResponded 2 weeks ago

Dear Johanna Taiguey Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Sanctuary Cap Cana. I was delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our...More

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About
Description
Its inspired design combines the charm of a Spanish colonial village with the laid-back sensuality of the Caribbean and the stylish sophistication of streamlined, modern design accents. ...More Bougainvillea-lined pathways lead guests through the resort grounds to 176 expansive, private suites housed in replicas of a tower, colonial buildings and fortress. Within the resort are 5 exceptional restaurants, 5 bars, an elegant casino, a half-mile private beach with sugar-white sand, and meeting space for up to 500 guests, while just minutes away lie all the world-class recreational appeals of Cap Cana. Less
Hotel class
Hotel class
Hotel Style
Romantic
,
Luxury
,
On the Beach
,
Spa
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Hotel Amenities
HOTEL FEATURES
Pool
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Room Service
Bar/Lounge
Spa
Adult pool
Air Conditioning
Airport Transportation
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Outdoor pool
Refrigerator in room
Wheelchair Access
Free High Speed Internet (WiFi)
Breakfast included
Hotel Style
Romantic
,
Luxury
,
On the Beach
,
Spa
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Hotel class
Hotel Style
Romantic
,
Luxury
,
On the Beach
,
Spa
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Hotel class
Hotel class
Hotel Style
Romantic
,
Luxury
,
On the Beach
,
Spa
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (7402)
Room & Suite (1626)
Pool & Beach (1503)
Dining (638)
Amenities (57)
Family and Play Areas (27)
Business Centre & Event Rooms (10)
Questions & Answers
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HighLevelUK
daniel w
11 July 2018|
Answer
Response from flipflop_man | Reviewed this property |
The whole property is closed at present and reopens on 1st September. They are adding tow new buildings which will have 240 new suites in total and the remodelling is not because the property is run down but rather to... More
1
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Room Tips
"Beach view or pool view, both amazing. A lot of choices of amazing views."
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"the ocean view rooms are a must.. there is a public beach next to the property and golf courses nearby."
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"Avoid the castle as it is too quiet!"
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"ocean view would be better if they pruned the trees. had to work to peek thru"
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