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Sanctuary Cap Cana by AlSol

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4,366 Reviews from our TripAdvisor Community

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There are newer reviews for Sanctuary Cap Cana by AlSol
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Showing 3,806: English reviews
Reviewed 8 March 2016

We stayed at Sanctuary at Cap Cana in late February and early March. Below are my thoughts on the resort. Grounds: The grounds are beautiful and well kept. Accommodations: We stayed in a villa and enjoyed our accommodations. The villa was private, clean, and very well appointed. Yeah, I know there's only a 32" TV as someone mentioned in a...

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Helpful?
13Thank Willy H
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear WillyH, Thank you for having trusted your holidays in our hands at Sanctuary Cap Cana by Alsol and for taking time to write a review about your experience with us. I feel much honored to acknowledge that the beauty of our grounds, the variety of our gastronomy and the excellent service provided by my team met or even exceeded...

Reviewed 8 March 2016 via mobile

Awesome....peaceful, and friendly resort. Good food, scenery, and service. If you are looking for a great time and want to leave the resort make sure you look for Will Smith in the resort. He was so accommodating. Made arrangements for travel, dining outside the resort, club reservations.....we had a blast with him! 100% would come back to the Sanctuary.

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1Thank Jessica A
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear JessicaA, Thank you for writing a review on TripAdvisor and for choosing Sanctuary Cap Cana by Alsol for your holidays. I am very pleased to read how you highlighted out the friendliness of our staff members in especial Will Smith from our entertainment team that made your holidays stress free from the first minute. That is what we aim...

Gilbertsville, Pennsylvania
Reviewed 8 March 2016 via mobile

This was by far the best vacation I've been on. The hotel was beautiful and all of the staff was excellent! Martin Lawrence, Will Smith, New York, Jc, Nathaniel and Kelvin in particular made it amazing for me. The staff is part of the reason I would definitely go back, awesome view, clean rooms, delicious food and drinks! So many...

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1Thank gperone315
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear gperone315, Thank you for sharing your experience on TripAdvisor while attending the wedding of Mr. McManus. I feel very proud of my time when I read your appraisal of our team, services and facilities that ensured you an unforgettable experience. I know my colleagues (especially from our team of bar and restaurants) will be equally pleased to learn of...

Philadelphia, Pennsylvania
Reviewed 8 March 2016

A great location, close to airport and stunningly beautiful. Food was well above average in both quality and variety. Room was plenty big and very functional. Service ranged from good to great. Most impressive provider was Kelvin at the pool bar. He's the best and most professional bartender I've ever seen, and seems to really enjoy it. But best of...

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Helpful?
2Thank Ron S
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear RonS, Thank you for having trusted your holidays in our hands at Sanctuary Cap Cana by Alsol and for sharing your experience on TripAdvisor. I am very pleased to read that our beautiful grounds, excellent service and varied gastronomy made your holidays unforgettable. I will certainly congratulate Kelvin whose service made a difference during your stay. At Sanctuary Cap...

Toronto, Canada
Reviewed 7 March 2016

My husband & I stayed at Sanctuary Cap Cana at the end of Feb. I cannot say enough about this place. The staff was so nice and went out of their way to make sure we had everything we needed. The grounds were beautiful!! Yaris was so sweet & made us feel so special....I miss her!!!! Henry our butler, what...

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Helpful?
1Thank Glenda D
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear GlendaD, First at all, thank you for your publication on TripAdvisor and for having chosen Sanctuary Cap Cana by Alsol for your holidays. I would like to express you the happiness of my team when we read your motivating lines referring how you highlighted out the excellent service provided by our staff whose service made you feel at home...

Reviewed 6 March 2016 via mobile

Was a wonderful trip.....great food and service. The people working at the LOVE bar were exceptional.....Julia, Emilio and Luis treated us like family! I would strongly recommend this resort....The rooms were comfortable and the beach and pools were clean and met all expectations. Went on an all day jeep excursion to learn about the culture, visit a cocoa and coffee...

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2Thank Tammy M
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear TammyM, Thank you for choosing Sanctuary Cap Cana by Alsol for your holidays and for your review on TripAdvisor. I am very pleased to read your appraisal on the efforts from our staff to make you feel at home as it is our goal at Sanctuary Cap Cana by Alsol and I will congratulate our bartenders at the Love...

Vancouver, Canada
Reviewed 6 March 2016

I just went on reviews befor booking this hotel and checked some other sites for reviews.I have to say very VERY nicely surprised.The Entertainment Team was Excellent !!just like many other reviews said . i have to mention "sexy belly"awesome guy , fun,happy, the kinda guy who gives you lifts your spiritis...butterfly-super sweet lady-,will smith-the singer he is great voice,martin...

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Helpful?
4Thank Aleks007
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear aleks007, Thank you for having chosen Sanctuary Cap Cana by Alsol for your holidays and for your publication on TripAdvisor. I am thrilled to acknowledge that our beautiful grounds, varied gastronomy options and excellent service exceeded your expectations based on the reviews posted by other travelers on this and other websites. Our goal at Sanctuary Cap Cana by Alsol...

Franklin, Tennessee
Reviewed 4 March 2016

We had a wonderful time at this beautiful resort! There was 10 of us traveling together and the staff was great in accommodating us for dinner. Also want to thank the concierge staff ( Rebeca) for helping to locate and return a diamond necklace that I lost off resort at La Arroceria Valencia. It was returned to me within an...

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3Thank Tina M
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear TinaM, Thank you for having choosing Sanctuary Cap Cana by Alsol for your holidays and for posting this motivating review about your experience. I am happy to read that you and your entire group have enjoyed a memorable holiday. I will congratulate Rebecca whose service exceeded your expectations and made you feel at home as it is our passion...

South Plainfield, New Jersey, United States
Reviewed 4 March 2016

Just returned from our destination wedding and I gave the trip 5 stars. If you are looking for an adults only all-inclusive wedding spot in the Caribbean, start your search here. The decor and architecture at this amazing hotel are perfect for your wedding album. The site offers either beach or island ceremony options. We chose the island. When you...

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Helpful?
9Thank Kevin K
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear Kevink, Thank you for having trusted Sanctuary Cap Cana by Alsol to celebrate your wedding and for taking the time to post a review about your experience. Congratulations once again, we wish you well! I am very thrilled to acknowledge your motivating publication where you highlighted out the beauty of our premises, and the friendliness of our staff, especially...

The Cities
Reviewed 3 March 2016

We booked a deluxe beach front(not ocean view which would have been considerably less money) jr suite for a week for our first trip to DR and the first time at an all inclusive. At check in we were offered the chance to upgrade at a discounted rate of another $1050 to a castle room. The regular price would have...

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Helpful?
2Thank KMMBQD
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear guest, Thank you for choosing Sanctuary Cap Cana by Alsol for your holidays and for your feedback on TripAdvisor. On the one hand, I appreciate your positive lines referring the beauty of our hotel, the excellent service of our friendly staff and our Steak House and Restaurants. I will congratulate all those staff members whose service made you feel...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Its inspired design combines the charm of a Spanish colonial village with the laid-back sensuality of the Caribbean and the stylish sophistication of streamlined, modern design accents. Bougainvillea-lined pathways lead guests through the resort grounds to 176 expansive, private suites housed in replicas of a tower, colonial buildings and fortress. Within the resort are 5 exceptional restaurants, 5 bars, an elegant casino, a half-mile private beach with sugar-white sand, and meeting space for up to 500 guests, while just minutes away lie all the world-class recreational appeals of Cap Cana. ... more   less 

Additional Information about Sanctuary Cap Cana by AlSol

Address: Boulevard Zona Hotelera, Playa Juanillo, Punta Cana 0809, Dominican Republic
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Price Range: RM1,821 - RM3,009 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sanctuary Cap Cana by AlSol 5*
Number of rooms: 174
Reservation Options:
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Also Known As:
Sanctuary Cap Cana Hotel Punta Cana
Sanctuary Cap Cana Resort
Hotel Style:
#4 Family Hotel in Punta Cana
#10 Spa Hotel in Punta Cana
#11 On the Beach Hotel in Punta Cana
#12 Luxury Hotel in Punta Cana
#13 Romantic Hotel in Punta Cana
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Questions & Answers

Here's what travellers have asked, with answers from Sanctuary Cap Cana by AlSol staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Castle rooms are not centrally located compared to the beach walkout rooms and villas”
 of 5 bubbles travelerK7674XM, 22 Mar 2017 | Read review
“make sure you have an ocean view room, The junior suites seem to be the best, great space, and literally in the middle of everything.”
 of 5 bubbles segreen2016, 21 Mar 2017 | Read review
“Castle Honeymoon rooms are very Private and perfect to relax at.”
 of 5 bubbles pingpongladyont, 21 Mar 2017 | Read review
“Check out the villas”
 of 5 bubbles billcG9701NK, 19 Mar 2017 | Read review
“monarch villa room 2009 close to main bldg, quiet, intimate, amazing.”
  • monarch villa view of villa from backyard
  • punta espada next door golf course the best in the world
  • monarch villa room 2009 view of the beach and flowers trees i have never seen before
  • our double deck wonderful breezes and view
  • monarch villa separate king size bedroom
  • monarch villa lviing room
 of 5 bubbles sharkhark, 18 Mar 2017 | Read review
5 of 5