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Sanctuary Cap Cana by AlSol

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Sanctuary Cap Cana by AlSol
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4,352 Reviews from our TripAdvisor Community

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There are newer reviews for Sanctuary Cap Cana by AlSol
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Showing 3,795: English reviews
Reviewed 18 February 2016 via mobile

Check in easy after 3pm, have junior suite and Maria took great care of us, mini bar team kept fridge full of presidente light and water (what else do you need), pool bar staff of Kelvin, Bernardo, Gilbert and Anselmo are the best... They make great drinks and have a big smile.... Be sure to tip them well as they...

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1Thank Paul P
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear PaulP, Thank you for having chosen Sanctuary Cap Cana by Alsol for your vacations and for the time to post a review on TripAdvisor. I am very pleased to read that our friendly staff made you feel at home from the first minute you were welcomed to our hotel and I will congratulate all those staff members that made...

Louisville, Kentucky
Reviewed 18 February 2016

This was my third time to the DR. The Sanctuary was a very beautiful resort with the exception of the beach area. It was small and confined by netting so that you could only swim out about 30 feet. They were having seaweed problems and I will say they did a very good job of clearing the seaweed from the...

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1Thank pianotam
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear pianotam, Thank you for taking the time to share your feedback with us about your stay. I am sorry to read that our beach area and services did not meet completely your expectations. As a service-oriented company, we have a firm devotion to accomplish our guest’s total satisfaction; therefore, after we have finished reading your notes, I am truly...

Lambertville, Michigan
Reviewed 18 February 2016

First time visit to DR, picked resort off of trip advisor based on reviews. Did not feel it was a 5 star resort, great place but not five star. Seemed a little confusing at check-in, I think we got a new person. Booked a ocean view suite, which if you looked through the palms, you could catch a glimpse. Room...

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4Thank Sherry F
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear SherryF, Thank you for posting a review about your experience at Sanctuary Cap Cana by Alsol on TripAdvisor. I am happy to read your nice lines about the eager of our staff to meet your needs and the beauty of our premises. At Sanctuary Cap Cana it is our pleasure to service our guest with the finest hospitality. Likewise,...

Columbia, South Carolina
Reviewed 18 February 2016

The Sanctuary is absolutely beautiful. The folks at Alsol employee some truly wonderful people. However, this is a resort with five star looks but hasn't earned it's fifth diamond as it lacks excursions and certain offerings. Here is the good: Carlos at the Ocean Bar may be the best bartender we've ever had. Naurys takes the best care of couples...

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3Thank CarolinaGrad06
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear CarolinaGrad06, Thank you for taking the time to share your feedback of your honeymoon experience at Sanctuary Cap Cana by Alsol. On the one hand, we are glad to know that you enjoyed your stay as it is our goal. On the other hand, we regret that you evaluate our performance based on a service we do not offer...

Windsor, Canada
Reviewed 17 February 2016

My husband and I stayed there in February 2016 and from the moment I walked into the lobby, I knew it was going to be a good vacation. The look and feel of the resort was different from any other we had been to - very Spanish with cobblestone streets and old colonial style buildings.. We did not upgrade our...

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4Thank Maureen0511
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear Maureen0511, Thank you for choosing Sanctuary Cap Cana by Alsol for your holidays and for your publication on TripAdvisor. I am satisfied to acknowledge that our beautiful Colonial Style premises, our international cuisine, our yoga classes and the friendliness of our staff made you feel at home from the first minute you came into our lobby. At Sanctuary Cap...

Reviewed 17 February 2016 via mobile

Martin Lawrence is excellent forme Everything we could have hoped for and more! The grounds are amazing and the staff amazing as well! Relaxing, romantic, and fun. A special shoutout to will smit. Sexi belly. Butterfly. Menor Mikey Maude. Hi is the best bos Willian bar and bertilio all the guys here are the best but Martin Lawrence is my...

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Thank Kristin R
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear KristinR, Thank you for taking the time to share your holidays at Sanctuary Cap Cana by Alsol on TripAdvisor and for choosing our hotel. It will be a reason to be happy for my entertainment team as well as Bertilio and William from our Bars to acknowledge that their excellent service and friendliness exceeded your expectations and made you...

Northville, Michigan
Reviewed 17 February 2016 via mobile

The property is unique and beautiful. The staff is so friendly and willing to meet every need. Everyday by the pool there were fun activities yet it never was too much. A very intimate feeling, never crowded! Great food & drink, would highly recommend!!

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1Thank drzewickib
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear drzewickib, Thank you for having chosen Sanctuary Cap Cana by Alsol for your holidays and for the time you took to share your experience on TripAdvisor. I am thrilled to acknowledge that our beautiful and relaxing premises, our international gastronomy and the friendliness of our staff made your holidays unforgettable. At Sanctuary Cap Cana by Alsol it is our...

Northville, MI
Reviewed 17 February 2016

Very nice property. You have the choice of both excitement and peace and quiet... Something for everyone. Food at the beach snack shack is delicious. Highlight of the trip was the tremendous staff. Very nice. Very attentive. One very special employee, Nury de los santos made our days literally perfect. Her service was outstanding and rose above the rest. Gracia...

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2Thank Matt D
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear MattD, I would like to thank you for your review on TripAdvisor and for choosing Sanctuary Cap Cana by Alsol for your holidays. We feel proud and grateful for your compliments on the efforts and dedication demonstrated by our staff especially by Nury at the Fresco Bar who did her best to make your holidays unforgettable. At Sanctuary Cap...

Marietta, Georgia
Reviewed 17 February 2016

My wife and I celebrated our 25th Anniversary at Sanctuary and it was an incredible experience. The hotel and food are above average. BEAUTIFUL views because Sanctuary is located right on the ocean. It's just amazing. We stayed in 'The Castle' section. It's well worth the extra money for the amenities in this section. Also, there's a private beach next...

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6Thank MariettaKen
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear MariettaKen, I would like to thank you for your review on TripAdvisor regarding your stay at Sanctuary Cap Cana by Alsol and for choosing our hotel for your anniversary. I am very pleased to read your appraisal of our team, facilities and gastronomy, and I know my colleagues (especially Henry your butler) will be equally pleased to learn of...

Milwaukee, WI
Reviewed 17 February 2016 via mobile

My wife and I joined another couple for a vacation at the Sanctuary Cap Cana. Our stay got off to a rough start when we checked in to our rooms. We both ordered an oceanview king bed suite and received two double beds instead. (Picture attached the others are some general resort pics) The beds had been pushed together to...

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7Thank MTC787
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear MTC878, Thank you for your feedback about your stay at Sanctuary Cap Cana by Alsol. We extend our apologies for the inconveniences upon the check in. Although we would like to honor all room requests, we solely depend on the availability of rooms on daily basis. Our Front Desk team does their best to match requests with what we...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Its inspired design combines the charm of a Spanish colonial village with the laid-back sensuality of the Caribbean and the stylish sophistication of streamlined, modern design accents. Bougainvillea-lined pathways lead guests through the resort grounds to 176 expansive, private suites housed in replicas of a tower, colonial buildings and fortress. Within the resort are 5 exceptional restaurants, 5 bars, an elegant casino, a half-mile private beach with sugar-white sand, and meeting space for up to 500 guests, while just minutes away lie all the world-class recreational appeals of Cap Cana. ... more   less 

Additional Information about Sanctuary Cap Cana by AlSol

Address: Boulevard Zona Hotelera, Playa Juanillo, Punta Cana 0809, Dominican Republic
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Price Range: RM1,821 - RM3,018 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sanctuary Cap Cana by AlSol 5*
Number of rooms: 174
Reservation Options:
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Also Known As:
Sanctuary Cap Cana Hotel Punta Cana
Sanctuary Cap Cana Resort
Hotel Style:
#4 Family Hotel in Punta Cana
#12 Spa Hotel in Punta Cana
#13 Romantic Hotel in Punta Cana
#13 On the Beach Hotel in Punta Cana
#14 Luxury Hotel in Punta Cana
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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