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Grand Bahia Principe Punta Cana

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6,274 Reviews from our TripAdvisor Community

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Showing 4,095: English reviews
england
Reviewed 14 August 2014

Stayed here for 3 weeks so I feel more than qualified to write this review. Firstly I have to say the staff give 100% at this resort. The resort is enormous but by day 2 we had the hang of it. Beach - beautiful, be up by 6am for a sun lounger on the front row and be prepared to...

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Helpful?
7Thank meli-moo
Viancagraciano, customer service at Grand Bahia Principe Punta Cana, responded to this review

Dear Guest, Thank you for taking the time to let us know about your experience at our Hotel and for mentioning the beautiful beach, very good variety of food, fantastic a la carte restaurants you visited and of course the five star service provide by our friendly and accommodating staff. I would like to welcome you once again, next time...

Bayonne, New Jersey
Reviewed 14 August 2014

We arrived on Friday Aug. 8th and from day one we had a bad feeling about this place. On the day of our arrival we were greeted ok but was given a map to find our room. Being that this was the first time we were there we had no idea how to get to our room. One of the...

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Helpful?
2Thank Vanessa N
Viancagraciano, customer service at Grand Bahia Principe Punta Cana, responded to this review

Dear Vanessa, I feel so sorry to hear that our service has not reached your expectations and we deeply regret the inconvenience you have experienced and I apologize for the bad attitude of some staff that made you wanted to left out of the hotel. Thank you for bringing into our attention your observations concerning your visit to our Resort...

Chicago, Illinois
Reviewed 13 August 2014

Front Desk: Check in was a nightmare ! Waited in line for 30min , no welcome drink . After waiting so long in line just to be told to go to the guest services desk to be assisted! Ask the front desk personnel if I could have some water but rudely told me I need to check in first just...

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Helpful?
1Thank Bernie E
Viancagraciano, customer service at Grand Bahia Principe Punta Cana, responded to this review

Dear Bernie, We are very pleased to read that you enjoyed this wonderful resort thanks to the excellent service provided by JianCarlo. At Bahia Principe our goal is to make your stay become an awesome experience. On the other hand I offer you an apology for the attitude of some staff at the front desk as first impression. Thank you...

Cleveland, Ohio
Reviewed 12 August 2014

Before I begin, I wanted to let you know I'm a travel agent. My feedback on this hotel does come from my own visit and inspections of the other Gran Bahia properties. I just came back from this hotel August 1, 2014. I had my two boys ages 12 and 8 and my daughter who's 16 along with my two...

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Helpful?
4Thank Vicky A
Viancagraciano, customer service at Grand Bahia Principe Punta Cana, responded to this review

Dear Vicky, I would like to thank you for bringing to our attention your comments about your stay in our Hotel. It is through communications of this nature that our customers give us an opportunity to assess and evaluate our performance, as well as to ensure that we maintain and deliver the level of service expected from us. Thank you...

Brooklyn, New York
Reviewed 12 August 2014 via mobile

Just got back today 8/11/2014 five days four nights vacation. This is a humongous resort, five resorts on one property. Bahia Ambar: adults only, Bahia Esmeralda: luxury, Bahia Punta Cana, Bahia Bavaro, Bahia Premier. The problem I have with this is too much attention is given to Esmeralda and Ambar. Even if you are staying in the golden club level...

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Helpful?
3Thank Danieldaley
Viancagraciano, customer service at Grand Bahia Principe Punta Cana, responded to this review

Dear Daniel, We feel so sorry to hear that our services has not reached your expectations and because you felt you did not received the service you deserve. We thank you for taking the time of sharing your opinion with others on TripAdvisor which we will take in the highest consideration. I hope to have another opportunity and honor us...

Charlotte, North Carolina
Reviewed 12 August 2014

This is the 2nd time I have visited Grand Bahia. The first time the food was mediocre and this time it was just plain poor. I knew it was going to be a challenge when we had to wait almost an hour because they didn't have my two rooms correctly configured. Despite booking 2 beds in each and even sending...

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Helpful?
3Thank NCFreddy
Viancagraciano, customer service at Grand Bahia Principe Punta Cana, responded to this review

Dear Freddy, I am really sorry to hear that you were not satisfied and you did not like our food concepts during your second visit. You can be sure that we will never cease our efforts to comply with our guests’ needs and expectations and I would like to apologize if you felt disappointed at this time. I am looking...

Wauconda, Illinois
Reviewed 11 August 2014

Reservations cancelled one double room and moved us into one room for 3 people. Reservations confirmed I would be getting a credit of over $600 back. When we checked into the hotel they said they never got the cancellation. They demanded we take the two rooms. After a long day of traveling they made us wait for 2 hours as...

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Helpful?
6Thank AMCW2014
Viancagraciano, customer service at Grand Bahia Principe Punta Cana, responded to this review

Dear Guest, I sincerely apologize for the inconvenience you have experience during your stay. I kindly ask you to send an email to contact us in private to the following address: customerservicemanagerbppuj@bahia-principe.com. Always at your disposal, Vianca Graciano Bahia Principe Bavaro Resort

Reviewed 11 August 2014

Just got back from this resort after a 6 day/5 night stay. The resort overall is nice. Its really big, right next to the beach, and has a lot of swimming pools with swim up bars. We were afraid the drinks were going to be watered down because it was all inclusive but they were very strong (just tip the...

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Helpful?
4Thank Jaber A
Viancagraciano, customer service at Grand Bahia Principe Punta Cana, responded to this review

Dear Jaber, I would like to thank you for bringing to our attention your comments regarding your stay with us. Regarding your comments about the quality of our food, I would like to point out that our menus are composed by carefully selected products, and done taking into consideration the diversity of our guests. I regret your negative perception in...

Toronto
Reviewed 11 August 2014

Grand Bahia Principe was a phenomenal vacation destination. I could not have asked for a better vacation and we got such a great deal as well for 7 days in paradise. Getting good weather is a matter of luck and we were able to get 7 days of pure sunshine. The only rain we saw all week lasted for maybe...

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Helpful?
1Thank Mcapoccia25
Viancagraciano, customer service at Grand Bahia Principe Punta Cana, responded to this review

Dear guest, It is a pleasure for all of us to hear that we were able to fulfill your expectations and you had a phenomenal vacation here, especially because our great service, the wide variety of food and the excellent a la carte restaurants, also the pretty good shows and the beautiful beach. Your opinion delight us and give us...

Horam, United Kingdom
Reviewed 9 August 2014

The best holiday I have had. I would recommend anyone to go to this hotel. I don't understand people who complained about the hotel, because there is nothing wrong with it. Anything you want is here for you. The entertainment staff were amazing especially Spaghetti who made my holiday. Thank you everyone who works there I will be back. Xxxxx

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Helpful?
8Thank Pebbles195933
Viancagraciano, customer service at Grand Bahia Principe Punta Cana, responded to this review

Dear Pebbles, I would like to thank you for sharing your experience, and for mentioning our helpful staff and it is wonderful that this is the best holiday you have had. It is a pleasure that we were able to fulfill your expectations and you got anything you wanted here. Looking forward to welcoming you once again! Kindest regards, Vianca...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Free Internet
  • Spa
About the property
  • Beachfront
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Hot Tub
  • Casino and Gambling
  • Spa
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Facilities and services 2 lake-style pools Jacuzzi Sun terraces Lounger, sun umbrella and towel service BAHIA SPA (additional charge) Sports facilities: gym, tennis court, multi-sports court Water activity centre Motorised sports (additional charge) WiFi access in the lobby (1h per day free of charge) and in rooms (additional charge) Meeting and convention room 1 buffet restaurant and 5 speciality restaurants Japanese restaurant 16 bars Wedding gazebo Punta Blanca Golf Club: 18 hole Punta Blanca Golf Club (additional charge) Pueblo Principe: Shopping and Leisure Mall with local craft stores, live music, shows, stores, bars, disco and casino Rooms 756 rooms including two types: Superior Junior Suite and Club Golden Junior Suite Room facilities: King size bed or two full size beds Fully-equipped bathroom with Jacuzzi, hair dryer and a full range of amenities Balcony or terrace Air conditioning Ceiling fan Telephone Satellite TV Coffee-making facilities Mini-bar Safe (additional charge) WiFi (additional charge) Club Golden Junior Suite (See page 18 Club Golden, Club Hacienda). Children Bahia Scouts The hotel is perfect for families, offering a range of facilities tailored especially for children, including the following: Children's pool Mini Club for children aged 4 to 12 Baby Station Bahia Scouts Water Park Fun Area and Adventure Park (additional charge) Teen's club Other Services 24 hour medical service (additional charge) Pharmacy (additional charge) WiFi in the lobby (1h per day free of charge) and in rooms (additional charge) Specialised service for organising weddings, incentive trips, events and anniversaries Personalised menus (for celiacs, diabetics, etc.) Available on request and subject to circumstances ... more   less 

Additional Information about Grand Bahia Principe Punta Cana

Address: Crta. Arena Gorda, Punta Cana 9999, Dominican Republic
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Price Range: RM730 - RM1,780 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Bahia Principe Punta Cana 4*
Number of rooms: 756
Reservation Options:
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Also Known As:
Gran Bahia Principe Punta Cana Hotel Punta Cana
Punta Cana Gran Bahia Principe
Hotel Style:
#18 Romantic Hotel in Punta Cana
#24 Family Hotel in Punta Cana
#34 Casino Hotel in Punta Cana
#49 Top resorts Hotel in Punta Cana
#50 Luxury Hotel in Punta Cana
#50 Spa Hotel in Punta Cana
#52 On the Beach Hotel in Punta Cana
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Questions & Answers

Here's what travellers have asked, with answers from Grand Bahia Principe Punta Cana staff and other travellers.
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Questions? Get answers from Grand Bahia Principe Punta Cana staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“get the royal golden package. you can access much more of the complexes facilities”
 of 5 bubbles 246ca, 20 Jan 2017 | Read review
“Upgraded to golden package.... Building 20, beach and pool area, and restaurants steps away...”
 of 5 bubbles dianem1981, 20 Jan 2017 | Read review
“Our rooms were first floor and some distance from the centre of the complex. Peaceful and quiet!”
 of 5 bubbles Alanfromcornwall, 19 Jan 2017 | Read review
“This is not a 5 star hotel its tired and needs tlc”
 of 5 bubbles robbies406, 17 Jan 2017 | Read review
“Resort big so if u want to be closer to beach or lobby make sure to request this”
 of 5 bubbles O1843KCstephanieh, 15 Jan 2017 | Read review
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