My wife and I had the pleasure of staying at Secrets Royal beach from August 6th-13th. It was an excellent experience!! This was the first all inclusive resort that we are already considering coming back to for a second time. The resort is beautiful and it hits the mark on every level. The pools are great and there is one for whatever type of mood you are in. The food was way above average not only for an all inclusive but for any restaurant back here at home. The staff really make you feel appreciated and go above and beyond. Albert was our butler for the duration of our stay and helped us have a relaxed and comfortable stay. There are so many staff members to thank and I might miss a few but Jeffee at the preferred lounge was one of our favorites. Maximo was also great there. Reynier at the preferred lobby was excellent as well and so were all the people at the pool.. Antonio, Rosa, and one other woman who’s name I can’t remember. Wilkin was our waiter a couple of times at the restaurants and he was great too. Really never had any complaints about any of the staff members. It was a great experience and I can’t wait to come back and feel excellent!…
My boyfriend and I went to Secrets Royal Beach Resort and Spa and we had a wonderful experience! The staff was kind and attentive and we were luckily assigned the conceige named Renfii who was attentive and managed all of our needs. The restaurant staff such as Manolo, Reyes, Jouan, and Wildina always greeted us with a smile and anticipated all of our daily accommodations. We felt safe and comfortable on the resort. Our two concerns is that our room had to have repairs done on the sink and spa tub, and unfortunately a restaurant manager named Leo questioned our Preferred Club status and made us feel uncomfortable during our lunch. He contacting the front desk making us feel acknowledged and unwanted when we felt warmly welcomed by other staff members. While Leo apologized for his error, being an African American couple, we felt singled out and judged. In the end, our overall experiences we fantastic and we plan to return with our family and friends in the future.…
Resort was amazing! Amazing staff. Our butler Alexander was an amazing help. He made sure all of our needs were met and checked in with us multiple times a day. He was a major factor in our vacation being extraordinary! I would highly recommend staying here!
Just visited this resort in August for my Birthday ! Had and awesome time , Chef Manuel and Julio Iflesias made sure it was special , recommend this hotel for sure . This is the hotel that will keep you going back year after year ...take a moment to relax and pamper yourself .due lobe the preferred service .
First time to the Dominican Republic in Punta Cana Resort and it was the best vacation experience I’ve had. The workers are nice and helpful. Francisco J and Poche are very helpful with hospitality. Food, entertainment, and housekeeping were great. Definitely want to come back. I love Punta Cana Dominican Republic.
Let me start by saying we have been to Secrets Maroma and Secrets Akumal several times and they have always been our favorite, until now! We went to this resort for a much needed vacation and it was absolutely amazing! To start our AMAZING concierge Cesare greeted us at check-in and walked us to our room which was a first for us normally it's bellhop, Cesare went above and beyond to make our vacation perfect (Wine, Bubble Bath with flowers and reservations), if we needed anything he was there to help and again this was the first time a concierge ever took the time that Cesare did to make our trip perfect, he even came to see us at the pool, beach! We arrived in June and the weather was perfect, it called for rain everyday but Cesare assured us if it did rain it will only be a few mins and he was correct! We reserved the Preferred Private Pool which I highly recommend if you are not big partiers and just enjoy having a night cap in the pool at night, it was soooo relaxing, we just had an amazing time being together and talking so much so we are scheduled to return in October of this year for our anniversary. The food at the resort was excellent and we even went next door to Dreams and had dinner at the Italian which was wonderful. I think what made our trip was the people, beautiful resort, drinks, beach. See you in October Secrets and Thank YOU for making our much needed vacation perfect!…
What a wonderful stay thus far at Punta Cana secrets Royal beach. First of all, the service is out of this world. Every single staff member ensures you are happy and having a great time. They are super attentive. One that stood out most was Poche and supervisor Francisco J At the Riviera breakfast buffet. He would always sprinkle rose pedals on our table and crack jokes. Francisco always walked around and made sure guests were happy and eating well. So friendly! The staff that greets you is very kind and sweet.The resort is clean, beautiful and well maintained. We also really enjoyed Miguel who worked at Olio and Bluewater. Can’t wait to return to this FABULOUS resort.
Went to the resort for my birthday and to celebrate with friends. We had an absolute blast. The staff were amazing Mike Tyson with the entertainment team, Anahay from showtime bar , poche from The buffet really made our trip enjoyable. Everywhere we went we felt like family. Love it here !
The staff here at secrets royal beach are absolutely amazing. They literally treat you like family and take care of all of your needs. I had a wonderful time and so happy I came to Punta Cana. My favorite people were Marcos and Reyni. They made our time here just the best!! Food was incredible and my favorite place was El Patio.
The resort is beautiful. The rooms are great. The staff is so friendly, helpful and gracious. My only "complaint" is that most of the food is good, but not great. However, the steak at Bluewater Grill and the salmon cakes at Olio were A++. Make sure you book as a preferred guest so you can experience all the resort has to offer.