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The Reserve at Paradisus Palma Real

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The Reserve at Paradisus Palma Real
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6,686 Reviews from our TripAdvisor Community

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There are newer reviews for The Reserve at Paradisus Palma Real
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Showing 4,644: English reviews
Reviewed 23 September 2016 via mobile

Great Hostess!! Always pleasant and mucho energy!!! Cool person. Our concierge Edward Pegero was awesome and very polite. He was very helpful on setting things up for my husband and I on our anniversary.

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Helpful?
Thank Jolandra H
ManagementPPRL, General Manager at The Reserve at Paradisus Palma Real, responded to this review

Dear Guest, Thank you for having taken the time to air your concerns after having stayed with us. We are honored to learn that we have reached our commitment by offering you an unforgettable experience during your vacation and much more in such a important occasion as it is your anniversary. We would like to thank you once more and...

Fairfax County, Virginia
Reviewed 22 September 2016

Recently I had the pleasure of staying at the Reserve at Paradisus Palma Real Resort. I was there for 4 nights and 5 days. The food was some of the best had at a resort and combined with awesome drinks, I literally slept 12 hours each night. I was served everyday by Mr. Tomas Guerrero in the main buffet restaurants....

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Helpful?
1Thank Ken T
ManagementPPRL, General Manager at The Reserve at Paradisus Palma Real, responded to this review

Dear Guest, I would like to express my gratitude for having shared your impressions on this trip. We have a commitment to provide quality service beyond our guests’ expectations; this definitely strengthens our philosophy of seeking the highest level of excellence. I feel proud and grateful for your comments regarding, Tomas Guerrero, Linoy Familia Perez and Carlos Rosado since it...

New York City, New York
Reviewed 22 September 2016

It was an amazing trip. Everyone had a great time and exceeded our expectations. The food was better than expected and the night time entertainment was spectacular. Gustavo Riviera is the best concierge ever. You should request him if given the choice.

Review collected in partnership with Meliá Hotels International
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Helpful?
Thank 979patriciae
ManagementPPRL, General Manager at The Reserve at Paradisus Palma Real, responded to this review

Dear Guest, First of all we would like to thank you for taking a moment from your valuable time to share such as important review about your experience with us. We are much honored to learn that we have reached our commitment in offering an unforgettable experience during your vacation. Once more we would like to thank you and we...

Round Rock, Texas
Reviewed 22 September 2016

The Reserve is too far away from the beach and main facility, it is a trip on a gold cart to go back and forth. As a result, we only went to the beach once in 5 days. We inquired about upgrading to move closer to the beach, but the cost was prohibitive (double or more than double).

Review collected in partnership with Meliá Hotels International
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Helpful?
Thank 670royf
ManagementPPRL, General Manager at The Reserve at Paradisus Palma Real, responded to this review

Dear Guest, Thank you for having taken the time to air your concerns after having stayed with us. I deeply regret to learn that your stay was not up to what you expected. Exceeding the expectations of our guests and offering truly exceptional experiences is our goal. As a Result of our guests requirements we have different room categories and...

Reviewed 21 September 2016 via mobile

My boyfriend and I recently traveled to Punta Cana and stayed at The Reserve Paradisus Palma Real and it exceeded our expectations. It is such an amazing and beautiful resort. I never had to worry about anything while I was there. Some one was always there to help. Right when we arrived Cheytan brought us a Miami Vice (It was...

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Helpful?
Thank Ashley C
ManagementPPRL, General Manager at The Reserve at Paradisus Palma Real, responded to this review

Dear guest, First of all we would like to thank you for selecting us as your destination in the Caribbean and also for letting us learn about such as good experience. As a service oriented company we are very proud to learn that we have accomplished one of the most important commitments, going beyond your expectations in terms of service....

Reviewed 20 September 2016 via mobile

Antonio and Angelita at the Lobby Bar were amazing bartenders! They were both friendly and very attentive to my family and I. They even suggested other places to see in our stop outside Punta Caña. I will definitely come back because of such great service and beautiful place!

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Helpful?
Thank Vero O
ManagementPPRL, General Manager at The Reserve at Paradisus Palma Real, responded to this review

Dear guest, First of all we would like to thank you for selecting us as your destination in the Caribbean and also for letting us learn about such as good experience. We are much honored to learn that our staff was beyond your expectations in terms of service and they accomplished our commitments in giving an excellent experience here in...

Reviewed 20 September 2016

The resort itself is spectacular; the rooms, the beach location, the food, the activities, we have no complaints at all. But what makes this place special are the people. Starting off with Sandi Gil, our concierge. We didn't have to make a single dinner reservation. He had great surprises for my hubby and I. He helped us connect with a...

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4Thank Julie C
Schaumburg, Illinois
Reviewed 20 September 2016

We originally booked a 1 bedroom master suite with a walk out to the pool at the Reserve from 9/10 to 9/17. It was much further from the beach than we thought it would be and it seemed way too secluded and quiet for us. So we used some of our Costco credits and couple of bucks and upgraded to...

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Helpful?
Thank PuntaRick
Los Angeles, California
Reviewed 19 September 2016

Five years ago, my husband and I chose the Reserve at Paradisus Palma Real for our honeymoon destination. We were so impressed with the relaxing environment, life-enriching classes, and customized service that we decided to celebrate our 5th Anniversary back where it all began... this time we brought some friends!! As soon as we arrived at the hotel we were...

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1Thank hljackowski
Rome, New York
Reviewed 19 September 2016 via mobile

Enjoyed my first time at the Paradisus. Would highly recommend this resort! The resort exceeded me expectations. The accommodations were wonderful, housekeeping staff and front desk staff were helpful, restaurant food was delicious, and there was nothing to complain about. Would definitely visit the resort again!

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Helpful?
1Thank luv2Trvl017

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Breakfast included
  • Beachfront
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Casino and Gambling
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Explore The Reserve, our new boutique resort within a resort, designed for those whose stay in a luxury suite is as important as sun, sea and sand. Including three pools and a la carte restaurants, YHI Spa and gym, Swim up Suites with direct access to the pool Family Concierge Suites. Take benefit of your stay at The Reserve and use its facilities and services as well as the ones in Paradisus Palma Real Resort. ... more   less 

Additional Information about The Reserve at Paradisus Palma Real

Address: Playa de Bavaro, Punta Cana 23000, Dominican Republic
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Price Range: RM1,353 - RM3,998 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Reserve at Paradisus Palma Real 5*
Number of rooms: 190
Reservation Options:
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Also Known As:
The Reserve At Paradisus Palma Real Hotel Punta Cana
Hotel Style:
#1 Family Hotel in Punta Cana
#2 Casino Hotel in Punta Cana
#3 Romantic Hotel in Punta Cana
#3 Top resorts Hotel in Punta Cana
#4 On the Beach Hotel in Punta Cana
#4 Spa Hotel in Punta Cana
#4 Luxury Hotel in Punta Cana
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Questions & Answers

Here's what travellers have asked, with answers from The Reserve at Paradisus Palma Real staff and other travellers.
478 questions
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Rhode Island

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Questions? Get answers from The Reserve at Paradisus Palma Real staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“swim up rooms were great with kids.”
MADPORT, 26 Apr 2017 | Read review
“We stayed at the Reserve which was excellent. Service to the main lobby was efficient; no more than a 5 minute wait.”
ernierudloff, 26 Apr 2017 | Read review
“best rooms are floor level with walk out private access to the pool”
wp38, 25 Apr 2017 | Read review
“The rooms at The Reserve are newer and a little more modern.”
MichaelG948, 25 Apr 2017 | Read review
“mostly rooms are badly soundproofed and you can hear all what happens in the hallway and in neighbouring rooms”
MarinaApril2017, 24 Apr 2017 | Read review
5 of 5