Which popular attractions are close to Serenade Punta Cana Beach & Spa Resort?

Nearby attractions include Vivaldi Cigars (7.3 km), Escape Room Punta Cana (4.8 km), and HARRISON'S Fine Caribbean Jewelers (7.3 km). See all nearby attractions.

What are some of the property amenities at Serenade Punta Cana Beach & Spa Resort?

Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi. See all property amenities.

Which room amenities are available at Serenade Punta Cana Beach & Spa Resort?

Top room amenities include air conditioning, a flat screen TV, and blackout curtains. See all room amenities.

What food & drink options are available at Serenade Punta Cana Beach & Spa Resort?

Guests can enjoy a swimup bar, a rooftop bar, and free breakfast during their stay. Learn more.

Is parking available at Serenade Punta Cana Beach & Spa Resort?

Yes, free parking, a parking garage, and paid private parking on-site are available to guests. Learn more.

What are some restaurants close to Serenade Punta Cana Beach & Spa Resort?

Conveniently located restaurants include Living Room Vip, Toc Beach Bar & Restaurant, and Pranama. See all nearby restaurants.

Are there opportunities to exercise at Serenade Punta Cana Beach & Spa Resort?

Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay. Learn more.

Are any cleaning services offered at Serenade Punta Cana Beach & Spa Resort?

Yes, dry cleaning and laundry service are offered to guests. See all property amenities.

Are pets allowed at Serenade Punta Cana Beach & Spa Resort?

Yes, pets are typically allowed, but it's always best to call ahead to confirm. Learn more.

Does Serenade Punta Cana Beach & Spa Resort offer any business services?

Yes, it conveniently offers a business centre, meeting rooms, and a banquet room. See all property amenities.

Which languages are spoken by the staff at Serenade Punta Cana Beach & Spa Resort?

The staff speaks multiple languages, including English, Spanish, French, and German. See all property amenities.

SERENADE PUNTA CANA BEACH & SPA RESORT: UPDATED 2022 Hotel Reviews, Price Comparison and 1,692 Photos (Dominican Republic)

Narayan B wrote a review 15 May

1 contribution

Well-managed property on a quieter beach

The property is well managed and has a modern feel, and has access to a quieter part of the beach. Non water-related entertainment options are quite limited. The food is nothing to write home about (but is perhaps only to be expected for an all-inclusive package).

Date of stay: April 2022

Value

Service

Sleep Quality

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Jade E wrote a review 15 May

London, United Kingdom6 contributions6 helpful votes

Still lots of work needed for this hotel to be classed as a 5 star hotel

When arriving at the serenade hotel we were very pleasantly surprised by the modern open spaced lobby area which was great. In general the hotel itself is nicely designed. However first impressions say a lot, when arriving it took quite a while to be checked in and it seemed very slow. We didn’t receive a welcome drink on arrival which I think is standard procedure for a “5 star hotel” and especially a nice welcome after a very long 8 hour flight. Our room was in block 7 which was the top floor, and the room we could not fault. We had a separate front room and bedroom with a huge balcony and two seperate bathrooms which was a plus! The view from the balcony isn’t the greatest as you just look onto a new building or hotel being built but you do see past that after a few days. I also wouldn’t pay for an ocean or sea view as there isn’t much of a luxurious view to see anyway. After we settled in we explored for ourself, as we didn’t really know where anything was (we didn’t receive a map or any Information) so we went to reception and had to ask for a map which again shouldn’t be the case, they should be on this. We then went for a walk to see the rest of the hotel and pools and in that time was bombarded by the people there that try to sell you the package excursions as they know who is new and who isn’t. Again, you don’t need this as soon as you arrive. It should be relaxing, not pressured straight away. We booked to go to soana island and hold the star fish, this trip was falsely advertised as we didn’t get to hold or see any star fish and was more like a booze cruise, however it was a good day out and was nice to be out of the hotel. We also booked skapepark which was only really good to see the caves and waterfall but again, there’s not much to do there and you have to stay from 9 o’clock - 5pm! We were bored after a couple of hours and decided to leave early and arrange for a taxi to take us back to the hotel. There is no pool service, you have to go to the swim up bars or sports bar to get drinks. The pool I felt was dirty, I saw a plaster and two eaten pineapples that had been chucked in there by someone and it was still there for a good couple of days. There was popcorn that was left by the side of the pool which again the staff walk passed and ignored? I had drinks on my little stool table next to my chair and again no one takes them away when they’re done. They just get left for most of the day. Which I think is poor service! They should be on this. The beach was dirty, filled with glass, full of seafood, horrible sea water, does not feel like heaven at all. Not what I expected. If you think there is a infinity pool here, then you are wrong, it’s only for members that are VIP which I think is disgusting and falsely advertised. When we went up there to see it, there was no one up there and was hardly ever used. We even offered to pay just to be able to sit up there for a bit but the woman refused us. I think it’s a wasted space. After all the negatives I must give some positives.. The sushi restaurant was a favourite and so delicious which we continued to eat from for a good 4 nights! Not quite sure what the reception team do. We had to go to them 4 times to ask for someone to sort our air conditioning out which they continued to say had been resolved but it wasn’t. In the end we had to suss it out for ourselves. I don’t think this is a destination for couples. We made the most out of the 11 nights we were there, in general there isn’t much to do but regardless we are happy we have been there and done it and now know we wouldn’t go back.…

Date of stay: May 2022Trip type: Travelled

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rlaroquem wrote a review 14 May

Panama City, Panama4 contributions1 helpful vote

Great Hotel & Experience

Awesome Hotel very clean room and the facility is beautiful, the staff very welcome alway polite saluting you when passing by with a smile. The food was good and the all inclusive system is excellent & room service is great! The pools very clean and awesome! I recommend the swim out room with the private pool just outside the room. Cons: it was impossible to reach front desk to ask for bottles of water to our room using the phone since they never answered any day. The breakfast can include more days of bacon. The beach was with seaweed, my experience at the beach was not awesome as I though it was going to be ‘cause of this. I recommend this Hotel and sure will return with the family. My son loved our stay specially the beach sand & pool.

Date of stay: May 2022Trip type: Travelled

Room Tip: Please book a la carte restaurants once you arrives, experience on those restaurant is much...

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Response from WERNER FRANCIS, Owner at Serenade Punta Cana Beach & Spa Resort

Responded yesterday

Dear rlaroquem, It has been a true honor to receive you at our hotel and to be able to contribute to your rest in the Caribbean. We want to thank you for giving us your trust and loyalty. We are happy to know that, overall, your stay with us has been very positive. Guest satisfaction is our number one goal there is nothing better than achieving that. Our guest’s comments are more than relevant to us as they encourage us to improve our products and services. We appreciate your feedback and have taken notes on the area of opportunity you mentioned to share with our team to improve our services. It will be a pleasure for us to welcome you and for you to experience these improvements. Kind Regards, The Hotel Management Serenade Punta Cana

Matthew F wrote a review 11 May

Des Moines, Iowa15 contributions5 helpful votes

Very nice Hotel, very poor management

the hotel is beautiful, amenities are nice the staff is friendly and accomodating. The restaurants are great as is the food. The biggest issue with this hotel is the management and overall organization. No packet or map or diretions of any sort, you are completely on your own to figure out where everything is, what time things open and close, where to go for activities, what the activities are, and pretty much anything else you need to know. Dialing 0 to speak to someone is an excersize in futility, the average wait for room service is about 3 hours, and when we were checking out it took 3 calls and 2 1/2 hours to get a bell boy to pick up our luggage forcing us to miss breakfast. Nice place, but definitely needs some new management.

Date of stay: May 2022

Location

Cleanliness

Service

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Response from WERNER FRANCIS, Owner at Serenade Punta Cana Beach & Spa Resort

Responded 4 days ago

Dear Matthew F, Our industry greatly values all comments and feedback from our guests; they are the best way for us to know if our product is well received or if adjustments need to be made. We thank you for taking the time to let us know what you think. Rest assured that we have passed them on to our operational team to improve the serenade experience. Kind regards, Management Team of the Hotel Serenade Punta Cana.

Spencer wrote a review 10 May

8 contributions13 helpful votes

Very pleased!

very pleased with the hotel and facilities. food was good - ate a buffet all three days(missed restaurant reservations)..resort was clean, room cleaned daily. staff was nice and accommodating. very good for a budget resort- only complaint is the mosquitos but that is nature!

Date of stay: May 2022Trip type: Travelled

Room Tip: Don’t lose restaurant reservation tickets! Bring bug spray — “OFF!” Bug spray was $22 USD at the...

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Response from WERNER FRANCIS, Owner at Serenade Punta Cana Beach & Spa Resort

Responded 4 days ago

Dear Spencer, Delighted that your recent experience at our property left you with the best impression, we look forward to welcoming you back again at our hotel. Kind regards, Management Team of the Hotel Serenade Punta Cana.

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Serenade Punta Cana Beach & Spa Resort

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