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US$642
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Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
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Updated 07/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 07/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#10 of 149 hotels in Punta Cana
Location
Cleanliness
Service
Value
Travellers' Choice
This quaint, colonial-style resort is the ideal destination for couples seeking secluded romantic getaways. Nestled among palms on a perfect white-sand beach on a remote stretch of Punta Cana's Caribbean shoreline, Excellence Punta Cana provides the perfect All-Inclusive playground for adults only and is also home to a world-class spa, state-of-the-art fitness center and an exceptional range of activities and services.
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Room & Suite (2,886)2,886
Full view
Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Casino and Gambling
Airport transportation
Parking
Wifi
Hot bath
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Private pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Special diet menus
Swimup bar
Poolside bar
Horseback riding
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
Baggage storage
Concierge
Currency exchange
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Private beach
Housekeeping
Private balcony
Room service
Safe
VIP room facilities
Flatscreen TV
iPod docking station
Laptop safe
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Green
Languages Spoken
Spanish
Location
Full view
Contact
Playas Uvero Alto, Punta Cana 23000 Dominican Republic
Getting there
Car HireSee all Punta Cana car hire
17,996Reviews2,211Q+A100Room tips
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Popular mentions
I booked a room, which was cancelled by the hotel for COVID reasons (they delayed the date they were opening) - less than 24 hours after taking the payment out of m account. Very sketchy. When I called about the refund after days of trying to get someone to answer, they told me it would take at least 30 days for my refund. After 60 days with no refund, I had to file a credit card dispute to get the refund. This business practice guarantees I’ll never stay at an excellence-owned resort. Avoid this resort so you don’t get scammed too.
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Date of stay: September 2020Trip type: Travelled as a couple
10 Helpful votes
Helpful
+1
Hotel's Favourite
My husband and I visited this resort from March 3-10. We had a thoroughly enjoyable vacation. We stayed in the Excellence Club. We had booked a Garden view room but were upgraded to an ocean view room free of charge. Our room was lovely, with an upgraded mini bar. The bed was comfortable and the rooms were cleaned thoroughly. We enjoyed the nightly turndown service. We tried breakfast at the buffet and at Magna. Lots of variety at the buffet and excellent food and service at Magna. Our favourite server was Eddy. Thank you for your friendship. We often ordered lunch from Richard on the beach. The Dominican pizza was delicious! In the evening we ate at the steak house, the Mexican restaurant, the French restaurant and the Asian restaurant. Our favourite was the Asian. We also ordered room service and found it to arrive promptly and be very tasty. We watched the rock show, the Michael Jackson show and the pop show. They were just ok. We liked the entertainment before the show and there is lots of seating around the martini bar to socialize. We also really enjoyed spending time outside in the evening at the bar. We are beach people not pool people. We loved that we could always find a seat at the beach but the waves are very rough. Not great for swimming, but still a relaxing and enjoyable beach. We had a great time and would definitely go back.…
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Date of stay: March 2020Trip type: Travelled as a couple
2 Helpful votes
Helpful
Response from ExcellenceCollection, Online Brand Controller at Excellence Punta Cana
Responded 25 Mar 2020
Dear guest, First of all, we would like to thank you for your recent stay at Excellence Punta Cana to vacation and for taking the time to share your feedback with other travelers. We are very pleased to read that we were able to meet your expectations in all areas and we would like to thank you for adding very nice remarks on the positive sides of your vacation with us and mentioning the highlights of your stay, such as the restaurants you enjoyed the most, and the entertainment encountered. We look forward to welcoming you back and have another opportunity to pamper you with our service creating another experience to remember. Please, receive our warmest regards from The Excellence Collection.
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Excellence contacted us to tell us they were moving our vacation and we could no longer go the week we had our flights booked for. They then proceeded to CHARGE MY CREDIT CARD even though when we booked it clearly stated we would not be charged until check in. I have now been on hold for over an hour. DO NOT BOOK WITH THIS COMPANY. It is a scam. I am livid. I will be contacting my credit card company to void these charges.
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Date of stay: October 2020Trip type: Travelled as a couple
7 Helpful votes
Helpful
Response from The Excellence Collection, General Manager at Excellence Punta Cana
Responded 21 Oct 2020
Dear Guest, First and foremost, we would like to thank you for choosing Excellence Punta Cana as your vacation destination and for taking the time to bring your discontent to our attention. We are disappointed to read about your situation, as all the necessary information is included within the confirmation letters to avoid any similar event. We would like to mention that customer service will consider this matter and will follow up in order to provide the attention you deserve in accordance with our quality standards. We kindly invite you to contact our corporate customer service department at customerservice@theexcellencecollection.com in order to further review the report. We would like to thank you for your valuable feedback and we hope there will be an opportunity for us to reinstate your confidence in us. Please, receive our warmest regards from The Excellence Collection.
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+1
Whilst I have had so many good experiences in the past in Mexico PM Excellence it is a bit stale. So thought we would try the Dominican for a change. Oh dear we wish we didnt. Rooms are not to standard, very cheap and not comfortable. We had a swim up Pool club suite. Nah, not in the same league. Staff are ok but thats it. Food was just again ok except for the Steakhouse which was really good. Only 3 choice of restaurants a night ?? And portions were on the snall side. Bars?? Again very poor and staff overworked so no smiles. Best part was the Excellence Club Restaurant overlooking the beach. Breakfast was in here everyday but after day 4 you’d of completed the whole menu. We had Lobster one night which was the size of your thumb. So we had room service as soon as we got back as we were starving. I think it is tired and wouldn't return We thought it was an ok 3-4 star hotel at best and the food at best 3 star. Not what you pay top Dollar at the Excellence…
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Date of stay: March 2020Trip type: Travelled as a couple
5 Helpful votes
Helpful
Unfortunately the resort was not able to open when we were supposed to visit but they charged our credit card in full even though the rep said they would not charge since they were unable to open. We spoke to supervisor, Julio, who was very nice, but had no authority to quickly process a refund due to their error. He stated it would take 30 to 45 business days to process a refund, which to me is not acceptable. As a supervisor, he should have been able to immediately correct their error.
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Date of stay: September 2020Trip type: Travelled with friends
6 Helpful votes
Helpful
Response from The Excellence Collection, General Manager at Excellence Punta Cana
Responded 21 Sep 2020
Dear Paula, First of all, allow us to thank you for your preference on Excellence Punta Cana and for sharing with us your discontent. Our Customer Service team works daily to deliver the best service to all our guest and We deeply regret not meeting the expectations at this time. Please note that credit cards are charged automatically the day specified within the booking confirmation letters. Once a booking is cancelled, based on the terms and conditions of the booking , the refund process starts. Please, rest assured that all related areas are doing their best to complete the process at the shortest, although the high volume of information being handled at this time by the different offices, may cause some unusual delays. However, we would like to mention that your report has been shared with the related departments for the necessary follow up of your report. Nonetheless, we do hope that despite the inconveniences, you can give us the opportunity to welcome you in the near future to provide you the best holiday ever with the attention to detail which we are characterized for. Please, receive our warmest regards from The Excellence Collection.
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PRICE RANGE
US$229 - US$568 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
secrets excellence punta cana, excellence resort punta cana, excellence punta cana resort, secrets punta cana, excellence punta cana dominican republic, excellence dominican republic, punta cana excellence hotel, excellence punta cana hotel, secret excellence resort punta cana, punta cana secrets excellence, hotel excellence punta cana
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta Cana
NUMBER OF ROOMS
464
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Claim Your Listing Frequently Asked Questions about Excellence Punta Cana
Which popular attractions are close to Excellence Punta Cana?
Nearby attractions include Tropical Treasure (2.6 km), Sirenis Aquagames Punta Cana (1.5 km), and Nancy Gift and Cigars Shop (2.9 km).
What are some of the property amenities at Excellence Punta Cana?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
What food & drink options are available at Excellence Punta Cana?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Excellence Punta Cana?
Yes, free parking is available to guests.
What are some restaurants close to Excellence Punta Cana?
Conveniently located restaurants include Flavor Market, Vespa, and Kitchen 23 by Le Chique at Nickelodeon Hotels & Resorts Punta Cana.
Are there opportunities to exercise at Excellence Punta Cana?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Excellence Punta Cana have an airport shuttle?
Yes, Excellence Punta Cana offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Excellence Punta Cana?
Yes, dry cleaning and laundry service are offered to guests.
Does Excellence Punta Cana offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Does Excellence Punta Cana have any great views?
Yes, guests often enjoy the ocean view available here.
Is Excellence Punta Cana accessible?
Yes, it offers facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.