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Sirenis Punta Cana Resort Casino & Aquagames

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Sirenis Punta Cana Resort Casino & Aquagames
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8,262 Reviews from our TripAdvisor Community

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There are newer reviews for Sirenis Punta Cana Resort Casino & Aquagames
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Showing 4,539: English reviews
Reviewed 30 September 2015

All the hotel employees looked and talked like they were forced to work here against their will. Waiters can yell at you, and kick you out the table you are sitting at. Restaurants reservation was available only if you bribe them. Beach towel service works only in the morning, so if you like to sleep in - you will end...

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Helpful?
5Thank Maya S
Aquagames, Guest Service at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hi Maya S, First of all I have to thank you for taking the time to write your review and I’m sorry to hear you didn’t have such a good vacation staying with us. Your comments will be taken into consideration in order to improve the quality of our services. Please don’t hesitate to write me at infodominicana@sirenishotels.com if you...

Dinuba, California
Reviewed 28 September 2015

First of all I need to say that I am a member of the Sirenis Premium Travelers club, and that there is a difference in the type of room and the perks that an SPT member gets in comparison to what a non-member gets, but putting that aside, I will only comment on what everybody gets regardless if you are...

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2Thank Miguel P
Aquagames, Guest Service at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hi Miguel P, It’s really great to hear you had a nice vacation with us. It really reflects the effort of our whole team to make sure our visitors have a great time and feel at home. I invite you to contact me at infodominicana@sirenishotels.com when you are planning your next vacation to our resort so I can ensure you...

New York City, New York
Reviewed 28 September 2015

This place is great, the food, the people that work the restaurants and the grounds are awesome and helpful. The entertainment crew: "Animacion SUPER" are really super. All day active and great, I really hope they get paid what they deserve. The rooms are somewhat dated but still a great value. The grounds are beautiful and green. The walk to...

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Helpful?
3Thank Deivid V
Aquagames, Guest Service at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hi Deivid V, First of all thank you for taking the time to write your review. I’m glad to hear you enjoyed your stay with us in general. As per your other comments, they will help us improve the quality of the services we offer. Please contact me at infodominicana@sirenishotels.com when you are planning your next vacation so I personally...

Lochgelly, United Kingdom
Reviewed 28 September 2015

Punta Cana Airport has been upgraded but still a bit chaotic. We booked a Taxi extra £60 quid well worth it. Only mishap was the Thomson rep did not confirm our return time so we were later getting back to the airport and over 100 in front of us + he did not have any departure forms, he really needs...

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Helpful?
3Thank JockF
Aquagames, Guest Service at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hi JockF, Thank you very much for taking time to share your holiday experience with us. It’s a pleasure to hear that you had a lovely holiday at our resort. Please don’t hesitate to write me at infodominicana@sirenishotels.com if you decide to come back in the future and I’ll do my best to make your stay as pleasant as the...

essex
Reviewed 28 September 2015 via mobile

Got back yesterday from a brilliant holiday at the sirenis this resort has to be the best place ever. The staff are of a high quality they cant do enough for you the animicaion team i cannot praise enough especially tony montana. The evening shows are also excellant great evening entertaiment. Look out for melvin and leidy. the bar staff...

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5Thank sue_wood21
Aquagames, Guest Service at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hi Sue Wood, It’s really great to hear you had a nice vacation with us. It really reflects the effort of our whole team to make sure our visitors have a great time and feel at home. We were happy to see you back here with us again this year. See you again soon with our Sirenis family! Veronika Salikova...

Edmonton, Canada
Reviewed 28 September 2015

The rooms were dated but great property and staff. Very clean easy access to the beach and pools and rest of property. Very quiet and relaxing. We would definety come back. We did spend a week at another resort that did have nicer more equipped rooms but did not have the access to the beach.

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1Thank hlim2015
Aquagames, Guest Service at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hi hlim2015, First of all I have to thank you for taking the time to write your review and I’m happy to see you and your family had a great holiday with us. Please contact me at infodominicana@sirenishotels.com when you are planning your next vacation so I personally welcome you and make sure you have as much of a good...

Chesterfield, United Kingdom
Reviewed 27 September 2015 via mobile

I have been to this hotel 4 times now and recently returning from another amazing holiday. Ignore all the bad reviews, there is no pleasing some people. It's clear the hotel is excluded from the main areas and it sits privately on its own so people should take this into consideration before complaining about it.. Don't book the hotel if...

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10Thank Nmillard96
Aquagames, Guest Service at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hi Nmillard96 , Thank you sharing your great reviews about our staff and your memorable vacation at our resort. We work so hard to make a memorable experience for our clients that it’s nice to hear that our team’s hard work pays off. I invite you to contact me at infodominicana@sirenishotels.com when you are planning your next vacation to our...

Warrington
Reviewed 24 September 2015

Prior to our trip I had read the reviews on trip advisor and was beginning to wonder about this resort, although the complaints weren't major ones. I am pleased to say that these were unfounded in our opinion. The hotel is well laid out, there are a good selection of a la carte restaurants and two buffet restaurants giving you...

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12Thank Riggy123
Aquagames, Guest Service at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hi Riggy123, Thank you for your great comments. I’m glad to hear you guys had a great vacation at our Resort. Our whole team is working very hard in insuring the quality of our services. I will leave you my e-mail infodominicana@sirenishotels.com if you ever want to come back to our resort. It will be a pleasure meeting you and...

Wakefield, United Kingdom
Reviewed 24 September 2015 via mobile

We stayed sept 2015 for 2 weeks in block L. The room was very clean and tidy with good air con and lovely view. The cleaners came every day and re-stocked the fridge and brought us little treats ..little cheese and meat kebabs chocolate truffles etc pool is massive and we saw people cleaning the pool every morning. it does...

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Helpful?
3Thank Helen R
Aquagames, Guest Service at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Dear Helen R, Thank you sharing your great reviews about our staff and your good vacation at our resort. We work so hard to make a memorable experience for our clients that it’s nice to hear that our team’s hard work pays off. I invite you to contact me at infodominicana@sirenishotels.com when you are planning your next vacation to our...

West Midlands, United Kingdom
Reviewed 23 September 2015 via mobile

Beautiful beach, hotel , amenities staff , entertainment , food, pool, cleanliness , what else can I say we loved it , the friendliness of all the staff all over the complex is second to none, the surroundings are beautiful , the beach is gorgeous although we had seaweed this visit (they were removing it all the time , which...

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4Thank junesargeantprice
Aquagames, Guest Service at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hi junesargeantprice, Thank you for your great comments. I’m glad to hear you guys had a great vacation at our Resort. Our whole team is working very hard in insuring the quality of our services. I invite you to contact me at infodominicana@sirenishotels.com when you are planning your next vacation to our resort so I can ensure you and your...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Spa
  • Room Service
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Casino and Gambling
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Internet
Services
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Room Service

Additional Information about Sirenis Punta Cana Resort Casino & Aquagames

Address: Playas Uvero Alto | Macao Beach, Punta Cana, Dominican Republic
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Price Range: RM518 - RM1,267 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sirenis Punta Cana Resort Casino & Aquagames 3.5*
Number of rooms: 427
Reservation Options:
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Also Known As:
Sirenis Cocotal Beach Resort Casino And Spa
Sirenis Cocotal Beach Hotel Punta Cana
Sirenis Resort Punta Cana
Sirenis Cocotal Punta Cana
Hotel Sirenis Cocotal Beach
Sirenis Cocotal Resort
Hotel Style:
#42 Family Hotel in Punta Cana
#43 Casino Hotel in Punta Cana
#45 Romantic Hotel in Punta Cana
#62 Top resorts Hotel in Punta Cana
#64 Spa Hotel in Punta Cana
#65 On the Beach Hotel in Punta Cana
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Questions & Answers

Here's what travellers have asked, with answers from Sirenis Punta Cana Resort Casino & Aquagames staff and other travellers.
1,166 questions
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Questions? Get answers from Sirenis Punta Cana Resort Casino & Aquagames staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“south side near the beach are closer to casino so a bit noisy but quiet during the day.”
 of 5 bubbles Mstojic, 21 Mar 2017 | Read review
“A210 great:):)”
 of 5 bubbles michalgosudarski, 18 Mar 2017 | Read review
“H building on Tropical side was in good shape and perfect location halfway between pool and buffets.”
 of 5 bubbles ColdMama, 18 Mar 2017 | Read review
“Tropical Side - M building - we had no issues”
 of 5 bubbles TAJ112016, 16 Mar 2017 | Read review
“We stayed in the Junior Suite. TERRIBLE TERRIBLE! Room was gross!”
  • patches on the walls
  • tiles in our room where all like this
  • scuffs on the wall throughout the room
  • broken, rusted and dirty sink/faucet
  • bath tub and drain both rusted, and painted over with peeling paint
  • mold on the ceiling
  • stains found on our bed sheet on the first night arriving to our room
  • rusted, and dirty bath tub handle. was grossed out to even touch
 of 5 bubbles 8lucy23, 13 Mar 2017 | Read review
5 of 5