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Sirenis Punta Cana Resort Casino & Aquagames

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Sirenis Punta Cana Resort Casino & Aquagames
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8,273 Reviews from our TripAdvisor Community

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There are newer reviews for Sirenis Punta Cana Resort Casino & Aquagames
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Showing 4,542: English reviews
Newport, South Wales
Reviewed 24 August 2015

Flight out with Thomson on their Dreamliner, again was a joy having experienced it last year. Punta Cana Airport it seems have now sorted out the long delays for arrivals, whereas last year it took over 2 hours to get to the coach, we were on it in 35 minutes from the start of the queue at customs. Pay your...

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Helpful?
2Thank Dave189
Aquagames, Guest Service at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Dear Dave189, Thank you for taking the time to write your review. I’m sorry to hear the hotel didn’t meet your expectations during your trip. Your comments will definitely help us improve our services. Don’t hesitate to contact me personally at infodominicana@sirenishotels.com if you want to discuss any issues or if you are thinking of coming back to our resort....

Hameln, Germany
Reviewed 23 August 2015

We travelled from 7th -18th aug and stayed on the Cocotal side of the resort. We was welcomed with a nice refreshing drink but sadly missed out on the towels as they were handed out whilst we checked in. We was greeted by Wilson on the front desk who was very helpful and explained everything to us. We then went...

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5Thank gembarron1983
Aquagames, Guest Service at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Dear gembarron1983, Thank you sharing your great reviews about our staff and your memorable vacation at our resort. We work so hard to make a memorable experience for our clients that it’s nice to hear that our team’s hard work pays off. As per your feedback, we will definitely use it to improve our services. I will leave you my...

England
Reviewed 22 August 2015

Came here start of August. Check in was efficient. We had two suites, one for boys and one for the girls. All good. Fridge restocked with drinks every day (all free). The resort is very large. Quite a distance from reception area (buffet restaurants) to main pool and beach. All food was good. 5 themed restaurants (reservations required and semi...

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4Thank Piers657
Aquagames, Guest Service at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Dear Piers657, Thank you for your great comments. I’m glad to hear you guys had a great vacation at our Resort. Our whole team is working very hard in insuring the quality of our services. Please contact me at infodominicana@sirenishotels.com when you are planning your next vacation so I personally welcome you and make sure you have as much of...

Hamilton, Canada
Reviewed 22 August 2015

Awesome pool and waterpark. Great dancers and entertainment at night, there could be more nightly entertainmen , but for what there was was great. Dinner was very good. Great job with the meal theme nights. Breakfast and lunches not bad, became very repetitive day after day. The milk during breakfast, on multiple occasions was very sour. We informed staff and...

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Helpful?
Thank jumbocapt
Aquagames, Guest Service at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Dear jumbocapt, First of all thank you for taking the time to write your review. I’m glad to hear you enjoyed your stay with us in general. As per your other comments, they will help us improve the quality of the services we offer. I leave you my e-mail infodominicana@sirenishotels.com if you want to contact me personally. If you decide...

Alliston, Canada
Reviewed 21 August 2015

We’ve been to the DR and other sun destinations several times before and we chose this resort primarily due to the age of our kids (5,7,9), the amenities (i.e. water park) and the availability of a room/suite that can accommodate a family of 5. We were not disappointed - this was a great vacation with very few negatives. The staff...

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2Thank Joddisy
Aquagames, Guest Service at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Dear Joddisy, Thank you for your great comments. I’m glad to hear you guys had a great vacation at our Resort. Our whole team is working very hard in insuring the quality of our services. I invite you to contact me at infodominicana@sirenishotels.com when you are planning your next vacation to our resort so I can ensure you and your...

Reviewed 21 August 2015

This hotel is definitely not a 4 Star plus hotel as it is extremely antiquated. Prior to departing we discussed the location of the Cocotal to the Tropical property and you made some calls regarding shuttling proximity etc.. The hotel is in fact pretty much the same hotel as it shares a lobby so not sure why they wouldn't let...

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5Thank Paul B
Aquagames, Guest Service at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Dear Paul B, Thank you for taking the time to write your review. I’m sorry to hear the hotel didn’t meet your expectations during your trip. Your comments will definitely help us improve our services. Please don’t hesitate to write me at infodominicana@sirenishotels.com if you want to discuss these issues in more details. If you come back to Punta Cana...

Kent, United Kingdom
Reviewed 21 August 2015

Second visit here Ten years apart, things have changed a little. Long walk to the water park. No reps here and not able to find anyone to talk to. Food good used beach most of the time and the pool in the late afternoon. Booking a restaurant caused problems. Also not good int them once there so we kept to...

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Thank Tkdreje
Aquagames, Guest Service at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Dear Tkdreje, First of all thank you for taking the time to write your review. I’m glad to hear you enjoyed your stay with us in general. As per your other comments, they will help us improve the quality of the services we offer. Don’t hesitate to contact me personally at infodominicana@sirenishotels.com if you want to discuss any issues or...

Reviewed 20 August 2015 via mobile

This hotel have a great animation team. Especially the woman's main dancer, known as Leydi Gaga. She is an excellent dancer and a person that demonstrated to people that she enjoyed and loves her job. Also she has a lot of kindness to people. This makes you enjoy more your vacation at this hotel.

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Thank Saydi S
Aquagames, Guest Service at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hi Saydi S, First of all thank you for taking the time to write your review. I’m glad to hear you enjoyed your stay with us. I invite you to contact me at infodominicana@sirenishotels.com when you are planning your next vacation to our resort so I can ensure you and your family spend a great vacation. Veronika Salikova Guest Service

Toronto, Canada
Reviewed 20 August 2015

We arrived on August 7th-14th lets start from the begining. When we arrived it was around 8pm we were dying of heat waiting in about a 40 min line up with no drinks offered to us and did not feel welcomed at all. We are a family of 4 with a 9 year old and 14 year old and I...

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4Thank Santina C
Aquagames, Guest Service at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hi Santina C, First of all I have to thank you for taking the time to write your review and I’m sorry to hear you didn’t have such a good vacation staying with us. Your comments will be taken into consideration in order to improve the quality of our services. Please don’t hesitate to write me if you want to...

Reading, Berkshire
Reviewed 19 August 2015 via mobile

On arrival the lobby area is clean and welcoming. We were offered a drink and cool towel. We were welcomed by Veronique (one of the managers). She personally tells you if you have any problems whatsoever to see her personally and she will sort it out. I don't understand people slating the place when they get home when they are...

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3Thank baytree97
Aquagames, Guest Service at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hi baytree97, It’s really great to hear you had a nice vacation with us. It really reflects the effort of our whole team to make sure our visitors have a great time and feel at home. I invite you to contact me at infodominicana@sirenishotels.com when you are planning your next vacation to our resort so I can ensure you and...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Spa
  • Room Service
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Casino and Gambling
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Internet
Services
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Room Service

Additional Information about Sirenis Punta Cana Resort Casino & Aquagames

Address: Playas Uvero Alto | Macao Beach, Punta Cana, Dominican Republic
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Price Range: RM510 - RM1,205 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sirenis Punta Cana Resort Casino & Aquagames 3.5*
Number of rooms: 427
Reservation Options:
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Also Known As:
Sirenis Cocotal Beach Resort Casino And Spa
Sirenis Cocotal Beach Hotel Punta Cana
Sirenis Resort Punta Cana
Sirenis Cocotal Punta Cana
Hotel Sirenis Cocotal Beach
Sirenis Cocotal Resort
Hotel Style:
#42 Family Hotel in Punta Cana
#43 Casino Hotel in Punta Cana
#45 Romantic Hotel in Punta Cana
#62 Top resorts Hotel in Punta Cana
#64 Spa Hotel in Punta Cana
#65 On the Beach Hotel in Punta Cana
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Questions & Answers

Here's what travellers have asked, with answers from Sirenis Punta Cana Resort Casino & Aquagames staff and other travellers.
1,166 questions
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Questions? Get answers from Sirenis Punta Cana Resort Casino & Aquagames staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“south side near the beach are closer to casino so a bit noisy but quiet during the day.”
 of 5 bubbles Mstojic, 21 Mar 2017 | Read review
“A210 great:):)”
 of 5 bubbles michalgosudarski, 18 Mar 2017 | Read review
“H building on Tropical side was in good shape and perfect location halfway between pool and buffets.”
 of 5 bubbles ColdMama, 18 Mar 2017 | Read review
“Tropical Side - M building - we had no issues”
 of 5 bubbles TAJ112016, 16 Mar 2017 | Read review
“We stayed in the Junior Suite. TERRIBLE TERRIBLE! Room was gross!”
  • patches on the walls
  • tiles in our room where all like this
  • scuffs on the wall throughout the room
  • broken, rusted and dirty sink/faucet
  • bath tub and drain both rusted, and painted over with peeling paint
  • mold on the ceiling
  • stains found on our bed sheet on the first night arriving to our room
  • rusted, and dirty bath tub handle. was grossed out to even touch
 of 5 bubbles 8lucy23, 13 Mar 2017 | Read review
5 of 5