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Sirenis Punta Cana Resort Casino & Aquagames

15/06/2017 16/06/2017
1 room 2 adults 0 children
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Sirenis Punta Cana Resort Casino & Aquagames
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8,476 Reviews from our TripAdvisor Community

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There are newer reviews for Sirenis Punta Cana Resort Casino & Aquagames
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Showing 4,612: English reviews
Durham, United Kingdom
Reviewed 2 weeks ago via mobile

So much to say and I don't know where to start! Myself and my family visited this hotel in June 2016 and we decided to return again in April 2017. The weather last year was amazing. Rained for about 20 minutes in the whole 2 weeks. This year our first week was almost always rain. We ended up getting the...

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Helpful?
20Thank ste1985_01
Aquagames, ASSISTANT MANAGER at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Dear ste1985_01, It is a pleasure to express our gratitude for your kind preference, especially for the valuable time that you took to let us know your impressions, concerning the facilities and service provided during your recent stay. I am glad to read you had a great time with the entertainment team,I will definitely pass on these comments to our...

Germantown, Wisconsin
Reviewed 3 weeks ago

Stayed April 26-May 2. Similar to many other reviewers, we found the grounds to be beautiful and well-manicured, but the rooms are in desperate need of updates. All the metal fixtures in our room were corroded. The towel rack and the toilet paper holder were both hanging on by one bolt. The pillows were lumpy and flimsy and the linens...

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Helpful?
4Thank Sheila M
Aquagames, Assistant Manager at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hello Sheila M First of all I have to thank you for taking the time to write your review, this always helps us to improve our services. We apologize for any inconvenience you might have experienced and we hope you give us the opportunity to be at your service in the near future. Please don’t hesitate to write me if...

Montreal
Reviewed 3 weeks ago

Very, Very Disappointed !!! April 10 to April 21, 2017 About a one hour drive from airport to resort which is fine. Checked in and was given a single bed when asked for two. Had to change rooms. Was told we would get a renovated room, sorry there are none. Old resort, the grounds are clean and mature trees and...

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Helpful?
12Thank RobiKerr
Aquagames, Assistant Manager at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Dear guest First of all I have to thank you for taking the time to write your review and I’m sorry to hear you didn’t have such a good vacation staying with us. Your comments will be taken into consideration in order to improve the quality of our services. We apologize for any inconvenience you might have experienced. Please don’t...

Whitby, Canada
Reviewed 4 weeks ago

Great time with my family. Great service from our Air Transat representative were awesome, very helpful and friendly, always available to help, thank you guys. We found the resort to be beautiful, the grounds were very well taken care of. Beautiful clean pool, there are guys picking up dirty glasses all the time, but kids shouldn't be allowed at the...

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Helpful?
5Thank Leila C
Aquagames, Assistant Manager at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hello Leila C First of all I have to thank you for your review. Overall I can definitely see you had a great holiday with us. We apologize for any inconvenience you might have experienced and we hope you give us the opportunity to be at your service in the near future. Don’t hesitate to contact me personally if you...

Massachusetts
Reviewed 4 weeks ago via mobile

My family and I vacation at the Sirenis the week of April 22-29. It was my wife's birthday on the 23 and wanted to celebrate it somewhere warm. This was one of our favorite vacation yet. This review might be a little lengthy but I think it's necessary, given the negative reviews I read on here. We came to this...

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Helpful?
10Thank ThaHaitian
Aquagames, Assistant Manager at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hello ThaHaitian I’m very glad to see you enjoyed your stay with us and I’m happy to see you took the time to share your comments. I will definitely pass on your reviews to our staff, they always like to see their hard work pays off. I invite you to contact me when you are planning you next vacation to...

dscampers, Toronto, ON
Reviewed 4 weeks ago

Overall, we had a great trip, and would be likely to return, or visit another Sirenis location. It was great for families with kids. The Kids Club was fun although I didn't really send my daughter until later in the week. There was always lots to do. Food was really good at the buffets. A lot of selection and my...

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Helpful?
4Thank ba4hire
Aquagames, Assistant Manager at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hello ba4hire First of all I have to thank you for taking the time to write your review, this always helps us to improve our services. I’m happy to hear you liked. Please don’t hesitate to write me if you want to discuss further or if you decide to come back in the future and I will do my best...

Reviewed 4 weeks ago

The problem with SIRENIS is a multiple issue of management and service. It has nothing to do with the place which is real fantastic when looking at the gardens or the scenery. You could see right away that this is a “HAS BEEN” place and that there are no steps undertaken to upgrade and make good. This is although we...

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Helpful?
2Thank Hassen M
Aquagames, Assistant Manager at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hello Hassen M We apologize for any inconvenience you might have experienced and we hope you give us the opportunity to be at your service in the near future. We appreciate your comments that give us the opportunity to know our guest’s valuable opinion since this is the key to our success. Please don’t hesitate to write me if you...

London, Canada
Reviewed 4 weeks ago

My husband and I visited this resort Apr 5-12th. It was our second visit to the Tropical side reserved by Air Transit. Our room was in the Q block and had been redecorated recently. It had a king size bed, new curtains, new sink and toilet. This resort is getting old and major plumbing and electrical updating is needed. The...

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Helpful?
3Thank willyLondon
Aquagames, Assistant manager at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hello willyLondon Thank you very much for taking the time to share your feedback with us. I really appreciate it as it will help me improve the quality of our services as we are continuously working on it. We apologize for any inconvenience you might have experienced and we hope you give us the opportunity to be at your service...

Reviewed 4 weeks ago

This hotel is beautifull, i give it a plus for decoration and cleanllness. Since my arrival until i leave this hotel, i have not had much to reproach this hotel, some small negligences, but its nThe hotel can be prous of its hostesses, theu are super nice, and very attentive. I have eaten at all the restaurants of this hotel,...

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Helpful?
2Thank Gareth N
Aquagames, Assistant Manager at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Dear Gareth N It’s really great to hear you had a nice vacation with us and that you enjoyed, It really reflects the effort of our whole team to make sure our visitors have a great time and feel at home. I will definitely pass on your comments to RICKY as I’m sure he will be so happy to hear...

Watford, United Kingdom
Reviewed 4 weeks ago

My fiance and I travelled to the Sirenis Punta Cana booked through Thompson travel in September 2017. On arrival at the hotel we were greeted by cocktails, beers, cold flannels and an ice cold fruit selection. The check in process was a little slow due to their being a large number of people checking in at the same time but...

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Helpful?
6Thank Laura W
Aquagames, Assistant Manager at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hello Laura W First of all I have to thank you for taking the time to write your review, we really take it into consideration in order to improve our services. We apologize for any inconvenience you might have experienced and we hope you give us the opportunity to be at your service in the near future. Sincerely Abel Morillo...

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15/06/2017 16/06/2017
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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Spa
  • Room Service
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Casino and Gambling
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Internet
Services
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Room Service

Additional Information about Sirenis Punta Cana Resort Casino & Aquagames

Address: Playas Uvero Alto | Macao Beach, Punta Cana, Dominican Republic
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Price Range: RM495 - RM1,247 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sirenis Punta Cana Resort Casino & Aquagames 3.5*
Number of rooms: 427
Reservation Options:
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Also Known As:
Sirenis Cocotal Beach Resort Casino And Spa
Sirenis Cocotal Beach Hotel Punta Cana
Sirenis Resort Punta Cana
Sirenis Cocotal Punta Cana
Hotel Sirenis Cocotal Beach
Sirenis Cocotal Resort
Hotel Style:
#42 Family Hotel in Punta Cana
#43 Casino Hotel in Punta Cana
#45 Romantic Hotel in Punta Cana
#63 Top resorts Hotel in Punta Cana
#66 Spa Hotel in Punta Cana
#67 On the Beach Hotel in Punta Cana
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Questions & Answers

Here's what travellers have asked, with answers from Sirenis Punta Cana Resort Casino & Aquagames staff and other travellers.
1,252 questions
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Questions? Get answers from Sirenis Punta Cana Resort Casino & Aquagames staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“get the ocean view if you can”
411juliusb, 29 May 2017 | Read review
“Higher floors have less A/C unit/people noise”
188eugenez, 29 May 2017 | Read review
“rooms close to buffet and lobby are further from the beach”
dallas303, 28 May 2017 | Read review
“Building M is within a short distance to everything and is very quiet!”
Q4779HBsamanthat, 26 May 2017 | Read review
“We stopped in a block main hotel,but people we spoke to in the blocks were very unhappy with issues as damp and mouldy and musty smells”
maureenleal, 15 May 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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