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The Reserve at Paradisus Punta Cana

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The Reserve at Paradisus Punta Cana
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4,672 Reviews from our TripAdvisor Community

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There are newer reviews for The Reserve at Paradisus Punta Cana
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Showing 3,220: English reviews
New York City, New York
Reviewed 3 weeks ago

The resort was beautiful and the staff was friendly albeit generally unhelpful: How do I redeem the vouchers I have for food and wine earned the quick response "I don't know" and caused us to forfeit $400 in unusable coupons. Where is the bike rental office "Not sure sir, I don't have my phone today" replied the blue belted concierge...

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4Thank NY_Family_Travels
Calgary, Canada
Reviewed 3 weeks ago

GROUNDS: As you will see from other reviews the grounds at this resort are kept in impeccable condition. Every day the grounds crews are out and about maintaining the grounds. BEACH Truly one of the nicest beaches I have been to yet and I've been to several in Mexico, Jamaica and the Dominican. No sign of weeds washing up. The...

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4Thank 918phil
Paradisus P, Hotel Manager at The Reserve at Paradisus Punta Cana, responded to this review

Dear 918phil, I would like to thank you for sharing with us your experience and also for recommending our hotel to future travellers. Be sure I will share your comments with our associates and continue to encourage our team to keep improving the quality of service and friendliness. Thank you for your valuable comments. We hope to have the pleasure...

Demotte, Indiana
Reviewed 3 weeks ago via mobile

For those of you that I've stayed in an all-inclusive resort before, you know the food is not always awesome but usually good or decent. Unfortunately, the food was so good here that I probably gained 10 pounds! Play we're here for a business retreat. Have to the wonderful job of putting together some really great gatherings with the theme...

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Thank kjean1980
Paradisus P, Hotel Manager at The Reserve at Paradisus Punta Cana, responded to this review

Dear kjean1980, I would like to thank you for your preference in selecting our The Reserve at Paradisus Punta Cana Resort for your recent vacation. I feel proud and grateful for your compliments on the efforts and dedication demonstrated by our staff. Our associates are definitely the ones responsible of creating unforgettable holidays to our valued guests. I am glad...

Genoa, Italy
Reviewed 3 weeks ago via mobile

Restaurant hidro srill, wilson Guzmam is the best ever! Wonderful place wonderful people and wonderful personnel, definitely come here! Paradisus resort is awesome, restaurant and food is really nice, wide choice and nice and friendly people work here! Perfect for a relaxing and resting holiday!

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Thank yayone42
Paradisus P, Hotel Manager at The Reserve at Paradisus Punta Cana, responded to this review

Dear yayone42, Thank you for sharing your recent experience at our The Reserve at Paradisus Punta Cana Resort. I feel very happy to learn that you enjoyed your holidays in our facilities and I am much appreciated by your compliments to Wilson Guzmán, who will be receiving your kind words. We look forward to provide you with another memorable vacation...

Reviewed 3 weeks ago

So this was our first family vacation for my wife and I and our two young daughters (4/7). We greeted by the lovely Estephanie who accompanied us to our check in zone at the Family Concierge building. There she introduced us to our wonderful concierge, Elaine. From the moment we arrived at the family Concierge desk we were treated as...

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Thank Jeff W
Paradisus P, Hotel Manager at The Reserve at Paradisus Punta Cana, responded to this review

Dear Jeff W, Thank you for having chosen our The Reserve at Paradisus Punta Cana Resort for your recent holidays. I am glad to hear that you have enjoyed our services and I truly appreciate your compliments towards the service provided by Estefanía, Elaine, Elizabeth, Emilio Valdez, Juan, Natali, Martina, Katiuska, Virginia, Francina, Benjaniris, Mitchelle, Miguel, Jack and Karla. I...

Reviewed 3 weeks ago via mobile

Had so much fun here! The hotel itself is beautiful. The food is amazing and the entertainment and activities are one of a kind! The activities and shows wouldn't have been amazing without Raynol Tamayo. His performances were out of this world and his energy during the pool side activities were unbelievable. I never thought a water spinning class would...

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Thank Negin F
Paradisus P, Hotel Manager at The Reserve at Paradisus Punta Cana, responded to this review

Dear Negin F, Thank you very much for reviewing about your experience at our The Reserve at Paradisus Punta Cana Resort. I feel very happy to learn that you enjoyed our facilities and the service provided by our team, specially Raynold Tamayo. I really appreciate your kind words and I assure you that I will be sharing your review with...

White Plains, New York
Reviewed 3 weeks ago via mobile

My wife and I just returned from a 9 day, 8 night stay at The Reserve at Paradisus Punta Cana. Overall, the resort was great, but it falls short of being a 5 star resort and we'd likely not return should we consider Punta Cana again. I apologize for the length of this review, but I hope it helps others...

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12Thank Brian T
Paradisus P, Hotel Manager at The Reserve at Paradisus Punta Cana, responded to this review

Dear Brian T, Thank you very much for having chosen our The Reserve at Paradisus Punta Cana Resort for your holidays. Please allow me to start expressing my most sincere apologies due to the deviations you encountered during your stay in our property. I truly appreciate your feedback and you can rest assure that I will be working with my...

Boston
Reviewed 3 weeks ago via mobile

So, we are repeat customers, and as such, we have seen the multitude of changes over 20 years. Restaurants have changed and moved, people have come and gone, but what makes this place so special and worth visiting is still here. A warm, extremely friendly country who's people work very hard to ensure the best quality service they can provide....

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2Thank KatyBoston
Paradisus P, Hotel Manager at The Reserve at Paradisus Punta Cana, responded to this review

Dear KatyBoston, I would like to thank you for loyalty and your preference in selecting our The Reserve at Paradisus Punta Cana Resort for your holidays. We are lucky to have guests like you, who have come here over 20 years! I feel very proud and grateful for your compliments on the efforts and dedication demonstrated by our associates. I...

Harrison Township, Michigan
Reviewed 3 weeks ago

My sister and I just went here for my cousins wedding, we had the best time thanks to the fun and amazing staff! Thanks again to our bartenders/new friends at Gabi Beach Julio Garcia, Jose and Antoni you guys are the best!!!

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Thank Hopefers
Paradisus P, Hotel Manager at The Reserve at Paradisus Punta Cana, responded to this review

Dear Hopefers, I would like to thank you for your preference in selecting our The Reserve at Paradisus Punta Cana Resort for your recent vacation. I feel proud and grateful for your compliments on the efforts and dedication demonstrated by our staff, specially Julio García, José Peguero and Anthony Cid. They are definitely the ones responsible of creating unforgettable holidays...

Reviewed 3 weeks ago

We had a lovely time staff was awesome 1st night of hunger from flight. My guy Yarol was a life saver with my late night steak Panni snack. The Bar staff was a bunch of loveable fun guys, and service was great. One of the things we did not like was the tricky of the sell pitches for time share...

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Thank Conita J
Paradisus P, Hotel Manager at The Reserve at Paradisus Punta Cana, responded to this review

Dear Conita J, I would like to thank you for your preference in selecting our The Reserve at Paradisus Punta Cana for your recent holidays, as well as for letting us know about your experience. We are deeply honored by your comments towards the service provided by our staff, especially Yarol and Sandra, our Family Concierges. I will make sure...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Bar/Lounge
  • Restaurant
  • Room Service
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
Things to do
  • Pool
  • Bar/Lounge
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Casino and Gambling
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about The Reserve at Paradisus Punta Cana

Address: Bavaro Beach, Punta Cana, Dominican Republic
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Price Range: RM1,310 - RM2,933 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Reserve at Paradisus Punta Cana 5*
Number of rooms: 170
Reservation Options:
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Hotel Style:
#4 Top resorts Hotel in Punta Cana
#4 On the Beach Hotel in Punta Cana
#4 Spa Hotel in Punta Cana
#4 Luxury Hotel in Punta Cana
#9 Family Hotel in Punta Cana
#14 Romantic Hotel in Punta Cana
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Questions & Answers

Here's what travellers have asked, with answers from The Reserve at Paradisus Punta Cana staff and other travellers.
379 questions
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Questions? Get answers from The Reserve at Paradisus Punta Cana staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The family concierge building is worth the extra cost.”
 of 5 bubbles Sheri0819, 22 Feb 2017 | Read review
“Stay away from main lobby”
 of 5 bubbles 469kathrynr, 20 Feb 2017 | Read review
“Select your room based on your personal needs. We like the rooms near the front of the hotel.”
 of 5 bubbles jerrypS3774IZ, 18 Feb 2017 | Read review
“Poolside rooms are the best at the Reserve”
  • Views along the gorgeous walk from the Reserve to some of the restaurants on site.
  • Views along the gorgeous walk from the Reserve to some of the restaurants on site.
  • Views along the gorgeous walk from the Reserve to some of the restaurants on site.
  • Views along the gorgeous walk from the Reserve to some of the restaurants on site.
  • Views along the gorgeous walk from the Reserve to some of the restaurants on site.
  • Views along the gorgeous walk from the Reserve to some of the restaurants on site.
  • Views along the gorgeous walk from the Reserve to some of the restaurants on site.
 of 5 bubbles josephu90, 18 Feb 2017 | Read review
“The Reserve was nicer than standard”
 of 5 bubbles DJCKH, 18 Feb 2017 | Read review
5 of 5