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The Westin Puntacana Resort & Club

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The Westin Puntacana Resort & Club
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783 Reviews from our TripAdvisor Community

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Showing 674: English reviews
Reviewed 17 June 2015 via mobile

We take an all sister's trip every year and they have all been fantastic but I must say that the Westin is by far better than the 5 stars that I rated them. The hospitality far surpasses my expectations. If we ever visit Punta Cana again we have all agreed that the Westin will be our choice for the stay

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1Thank Wellworththetime
Puntacana123, Guest Service at The Westin Puntacana Resort & Club, responded to this review

Dear Wellworththetime, Thank you for giving us such positive feedback, we are glad that you enjoyed your stay so much and that you will come back. See you next time..

Chicago, Illinois
Reviewed 17 June 2015

The BEST customer service I have ever experienced!!! Very Friendly and very helpful staff!! Beautiful and luxurious hotel and grounds. Loved the shuttle service, food, rooms, pool and everything else!!! A special shout out to Kenia! Bravo Westin Puntacana, keep up the excellent customer service!!

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3Thank Marcia1908
Puntacana123, Guest Service at The Westin Puntacana Resort & Club, responded to this review

Dear Marcia1908, Thank you so much for this great review, and for take the time to share it through TripAdvisor. We are so glad to hear that your experience with us was what you deserved. Thank you for recognize the quality of our facilities ans specially the Kenia's quality of service, we are sending a copy of this to rrhh...

Saint Louis, Missouri
Reviewed 7 June 2015

My husband and I, along with our 14 and 15 year old son and daughter enjoyed a lovely 5 night stay and the Westin Punta Cana. This relatively new hotel has a beautiful open air lobby that provides a line of vision to the beautiful outdoor pool and ocean just beyond. Kenia at the front desk checked us in and...

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1Thank KRC99
Puntacana123, Guest Service at The Westin Puntacana Resort & Club, responded to this review

Dear KRK1, Thank you for take the time to recognize our property and specially our staff. Is good to know that you all had a great time with us. We would like specially thank you for mention our Front desk agents Carlos and Kenia, and recognize their value for you, we are sending a copy of this to rrhh department....

Silver Spring, Maryland
Reviewed 7 June 2015

I really enjoyed this resort along with my family. It is a fairly new resort, only open for a year and a half. The beach is large and clean and has a small gazebo at the end of a dock. The whole resort and room feels luxurious with lots of marble and granite lining everything from the floors to the...

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Helpful?
Thank Samson D
Puntacana123, Guest Service at The Westin Puntacana Resort & Club, responded to this review

Dear Samson D, We really appreciate your comments about your great experience in our property. Good to know that you and your FAMILY get the vacations that you both deserved. Thank you for recognize the quality of service on our employees, and specially for mentioning Francis, Juan and Melvin. We will be sending a copy of this review to his...

Phoenix, Arizona
Reviewed 4 June 2015

Stayed here for four nights in May, 2015. The resort was very clean and the entire staff went out of their way to ensure we were happy. Food and service were great. Already thinking about a return trip.

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2Thank Bryan M
Puntacana123, Guest Service at The Westin Puntacana Resort & Club, responded to this review

Dear Bryan M, Thank you for sharing your experience in our resort. We are more than happy to know that you really enjoyed your time with us, and will be our pleasure to have you with us in a future vacation. Kindest Regards.

Toronto
Reviewed 4 June 2015

We stayed at The Westin as my partner had a business conference to attend. We had the conference rate but the regular rate is expensive. People were friendly, food was average (nothing to get excited about), we had free wifi as part of the conference deal, rooms were clean, beach was clean but there wasn't really much of a beach...

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2Thank LadyPKH
Puntacana123, General Manager at The Westin Puntacana Resort & Club, responded to this review

Dear LadyPKH, Thanks you for taking time to review the services of our property, we're definitely glad your business stay was success, and thanks for the recognition of our staff; About the food experience you had, we are taking note to get better the quality of the food itself. Also we would like to explain you the taxi services is...

Boston, Massachusetts
Reviewed 30 May 2015 via mobile

We had a wonderful time at this laid back little piece of paradise. 5 girlfriends were looking for an easy getaway from Boston and we found it. The beach was beautiful, the staff was friendly and accommodating and we had a wonderful time. The resort is 10 minutes from the airport so you can maximize your time the day you...

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Helpful?
Thank Dawn M
Puntacana123, General Manager at The Westin Puntacana Resort & Club, responded to this review

Dear Dawn M, Thank you for taking time to review our facility, we're so happy this getaway for you and your girlfriends had been successfully pleasant in this hidden gem as you mentioned; Also thanks for mention the quality of our services and staff as well. Kindness regards.

Reviewed 28 May 2015

Punta Cana is a beautiful place, the airport is 10' from the hotel. The Westin is a beautiful hotel, the people working there are really nice. Great combination of beach and sports (golf and tennis very near and easy to practice!). Great week! Good fun for kids also!

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Thank Maria M
Puntacana123, General Manager at The Westin Puntacana Resort & Club, responded to this review

Dear Mrs. Maria M, Good to know that you had a great week in our hotel. Thank you for shearing your comments about the resort in Tripadvisor. Hope to have you back soon. Regards.

Panama
Reviewed 27 May 2015

As an SPG member and business traveler I chose Westin as a last minute escape and was not disappointed. Wanted a non inclusive hotel, committed to sustainability, centrally located and only 5 minutes from the airport. The fun facts, this is the original development of ¨Punta Cana¨, vs Bavaro Beach which embraces the same name, but filled with all inclusive...

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4Thank Wold
Puntacana123, General Manager at The Westin Puntacana Resort & Club, responded to this review

Dear Wold, Thank you for taking the time to review your experience in our hotel. We also are glad you enjoyed this brand new property and all the facilities in it, the staff's name mentioned will be send to our HHRR department for recognition. We really appreciate the good comments and and your invitation to other people to come visitt...

Naples, Florida
Reviewed 27 May 2015

The staff at the Westin was amazing! Everyone went out of their way to make us feel comfortable. It was the most relaxing vacation we've had in a long time. We have already made plans to go back next year!

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Helpful?
Thank Nicole W
Puntacana123, General Manager at The Westin Puntacana Resort & Club, responded to this review

Dear Nicole W, Thank you for take the time to sheared your experience in our hotel. We are more than happy to know that our staff did their best to make your vacations memorable. Really hope to see you back. Kindest Regards.

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Amenities

Highlights
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about The Westin Puntacana Resort & Club

Address: Punta Cana, Dominican Republic
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Price Range: RM757 - RM2,047 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin Puntacana Resort & Club 4.5*
Number of rooms: 200
Reservation Options:
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Hotel Style:
#31 Spa Hotel in Punta Cana
#33 On the Beach Hotel in Punta Cana
#35 Luxury Hotel in Punta Cana
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Puntacana Resort & Club staff and other travellers.
91 questions
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Questions? Get answers from The Westin Puntacana Resort & Club staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a beach view, most rooms have one”
 of 5 bubbles FrankA656, 28 Nov 2016 | Read review
“Don't even try”
 of 5 bubbles mikefaud1, 28 Nov 2016 | Read review
“Top floors (400’s) facing the ocean are best.”
  • View from the suite
 of 5 bubbles liquidbreeze, 15 Nov 2016 | Read review
“Rooms that face the pool have the best view”
 of 5 bubbles phil0menaq, 11 Nov 2016 | Read review
“All rooms have ocean view so no worries here.”
 of 5 bubbles XMARTTRAVELER, 3 Nov 2016 | Read review
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