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Royalton Punta Cana Resort & Casino

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Playa Arena Gorda, Carretera Macao, Punta Cana 23000 Dominican Republic
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Traveller (12442)
360
Panoramas (24)
Pool & Beach (2594)

About

#39 of 149 hotels in Punta Cana
Location
Cleanliness
Service
Value
2020 Travellers' Choice Best of the Best
GreenLeaders Silver level
Royalton Punta Cana is a modern "All-In Luxury" Resort on Bavaro beach with unique all inclusive features like Reservation-Free Dining, international drinks, 24 hour room service and Dreambed. Guests can also take advantage of our All-In Connectivity exclusive features including: • Free Wi-Fi throughout the resort • Unlimited free in-room calling to North America and most of Europe • Convenient USB recharge and Bluetooth audio stations in your room • Download our free Royalton app and receive unlimited free calling plan from your mobile device while on our property, as well as unlimited free app-to-app texting.
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Full view
Property amenities
Parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Tennis court
Babysitting
Wifi
Hot bath
Pool / beach towels
Infinity pool
Adult pool
Outdoor pool
Private pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Water park
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Business Centre with Internet Access
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
VIP room facilities
Iron
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
Modern
Family
Languages Spoken
Spanish
13,511Reviews1,900Q+A100Room tips
Traveller rating
  • 8,985
  • 2,792
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Popular mentions
Heather wrote a review 19 Jan
Hamilton, Canada3 contributions2 helpful votes
We were nervous with traveling under the current situation but the entire experience was excellent. We went with the diamond club and swimup room (It was definitely worth the upgrade, the room was beautiful!!). The entire resort was very clean, and the staff where always wearing masks and enforcing physical distancing. The food at both the buffet and all the individual restaurants was really delicious, and the service everywhere was beyond our expectations. Our butler Hector was particularly helpful, looking after our every need.
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Date of stay: January 2021Trip type: Travelled as a couple
1 Helpful vote
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Response from Royalton Team, Director General at Royalton Punta Cana Resort & Casino
Responded 5 days ago
Dear Hidoway, It is a pleasure to read how much you liked our Diamond Club services, that’s why with comments like this, we encouraged ourselves to improve the quality of our service and to continue developing our products. For us in a gratifying pleasure to know that you enjoyed all our services in our facilities, like the Rooms, the cleaning, the restaurants and etc. Thanks a lot for the compliment. We love to read when our guests leave the hotel with good expectations so they can recommend it and visit it once more. We are sincerely looking forward to the pleasure of welcoming you again in Royalton Punta Cana Resort & Casino and assure you that you will enjoy superior services and facilities on your next visit. Sincerely, Royalton Punta Cana Team.
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Sheyla D wrote a review 17 Jan
2 contributions
The hotel has a 5 star on costumer service employee has a amazing service no complain at all ... the only thing I got disappointed was on the food the buffet served cold food, my boyfriend and I went to the steak restaurant the steak was order well done but it was burn and blood was still cumming off the meat ... room service food was cold like if they gave me the remaining of the food for the night .... I did the TRX was amazing with David and Victor love their service friendly guys thanks so much for your service ...
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Date of stay: January 2021Trip type: Travelled as a couple
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Response from Royalton Team, Director General at Royalton Punta Cana Resort & Casino
Responded 1 week ago
Dear 465sheylad, Thank you for giving us the opportunity to host you and for such a kind review. It brings us great pleasure to hear that we went beyond your expectations to ensure that you had a flawless stay. We apologize for any inconvenience you may have had during your stay wihth the food. We have taken all your comments and have sent them to the general department for a solution as soon as possible to your next visit. Whilst an apology will not change the outcome of your experience it is our sincerest hope that you will grant us the opportunity of serving you to an experience which will surpass your last. Cordially, Royalton Punta Cana Team.
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Liliana wrote a review 17 Jan
Dominican Republic18 contributions1 helpful vote
The hotel facilities are very nice. Food is not a big deal, they could improve it. The room is delivered clean and disinfected. The water park is a lot of fun, but they could improve as they allow guests to have loudspeakers and it becomes an unbearable noise. Due to the pandemic there is not much entertainment. Hotel staff should require guests to practice distancing and wear masks. They still have a lot to improve.
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Date of stay: November 2020Trip type: Travelled with family
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Response from Royalton Team, Director General at Royalton Punta Cana Resort & Casino
Responded 5 days ago
Dear lcpenab, Thank you very much for taking a moment of your time to share your feedback on TripAdvisor, even though we have not been able to meet your expectations. Your comments are very important to us and it is through them that we have the opportunity to improve the quality of our service and to keep developing our products and services. We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit. Warm regards from paradise. Sincerely, Royalton Punta Cana Team.
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Jaxson K wrote a review 15 Jan
2 contributions
Hotel was good, very good service, had a great time. Very good views everywhere, was very comfortable and had easy access to the beach and many fun excursions. Had a very good gym and many great employees who all provided great service. Victor is a very good fitness instructor and was great at having many fitness classes and water classes and was a very fun instructor as well. I would like to thank all employees at Royalton for there amazing service I plan on coming back again.
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Date of stay: January 2021Trip type: Travelled with family
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Response from Royalton Team, Director General at Royalton Punta Cana Resort & Casino
Responded 1 week ago
Dear jaxsonk2021, Thank you for giving us the opportunity to host you and for such a kind review. It brings us great pleasure to hear that we went beyond your expectations to ensure that you had a flawless stay. We love to know that you had a fantastic time, and that we could exceed your expectations, especially with our service. We strive to deliver a deluxe vacation to all of our guests and we appreciate very much your lovely feedback about our facilities, services and entertainment options. Comments like yours are our best reward. We love to read when our guests leave the hotel with good expectations so they can recommend it and visit it once more. Thanks a lot for this! Sincerely, Royalton Punta Cana Team.
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Ms. Roc wrote a review 14 Jan
Wheeling, Illinois1 contribution
Forgive me, for the delay in my review. It has been a lot going on especially, with this pandemic. Nevertheless, My daughter and I took this trip for a little RNR during her Christmas break and also to celebrate her "Sweet Sixteen" birthday. It was our first experience in the Dominican Republic and the Royalton was highly recommended. We stayed in a "Ocean-view Diamond club room". Diamond Club was listed as the ultimate luxury experience. The view from our room was a sliver of the ocean, not what I expected however, the housekeeper who did our nightly turn down service was wonderful. She was always pleasant and attentive. She even gave my daughter a Christmas Stocking which was "Super Cute". I really appreciate the extra effort that she provided. The most amazing part of our stay was our experiences with Victor, David and William. Victor and David are a part of the Fitness team and because of them, I was able to de-stress and truly enjoy myself. My two favorite works were Zumba and Aqua Zumba. Lots and Lots of fun!!!! Thank you Victor and David , I love your energy and professionalism!!! As for Mr. William, he kept us smiling!! !! He took the time to personally teach my daughter "Bachata" What an awesome Sweet 16 gift, your own personal dance instructor. It warmed my heart to see her having an amazing time. Thank you William, you are the best!!
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Date of stay: December 2020
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Response from Royalton Team, Director General at Royalton Punta Cana Resort & Casino
Responded 1 week ago
Dear Happiness24176193204, We are honored for you having chosen our resort at Punta Cana and we are delighted to read that you spent a most wonderful holiday and we would like to thank you for sharing on TripAdvisor such a kind feedback about your stay. We love when our staff goes all of their way in order to please every single need of our guests; we pride ourselves for this accomplishment. We are going to share your comments with the whole staff, especially the ones you mentioned, we are sure it will make them so happy.  Thank you for highlighting that everyone is incredibly kind and happy to help you. We are sincerely looking forward to the pleasure of welcoming you again in Royalton Punta Cana and assure you that you will enjoy superior services and facilities on your next visit. Sincerely, Royalton Punta Cana Team.
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PRICE RANGE
US$188 - US$809 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta Cana
NUMBER OF ROOMS
470
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Frequently Asked Questions about Royalton Punta Cana Resort & Casino
Which popular attractions are close to Royalton Punta Cana Resort & Casino?
Nearby attractions include Arena Gorda Beach (1.1 km), Sky Casino Punta Cana (0.4 km), and Punta Blanca Mall (0.8 km).
What are some of the property amenities at Royalton Punta Cana Resort & Casino?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Royalton Punta Cana Resort & Casino?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Royalton Punta Cana Resort & Casino?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Royalton Punta Cana Resort & Casino?
Yes, parking is available to guests.
What are some restaurants close to Royalton Punta Cana Resort & Casino?
Conveniently located restaurants include Toro, Dinner in the sky Punta cana, and Restaurant El Pescador.
Are there opportunities to exercise at Royalton Punta Cana Resort & Casino?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Royalton Punta Cana Resort & Casino?
Yes, dry cleaning and laundry service are offered to guests.
Does Royalton Punta Cana Resort & Casino offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Does Royalton Punta Cana Resort & Casino have any great views?
Yes, guests often enjoy the ocean view available here.
Is Royalton Punta Cana Resort & Casino accessible?
Yes, it offers reduced mobility rooms and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.