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Punta Cana Motorway, Punta Cana 23000 Dominican Republic
E-mail hotel
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (630)
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Panoramas (18)
Videos (2)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 16/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Tortuga Bay Hotel
Updated 16/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#5 of 150 hotels in Punta Cana
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Silver level
Find yourself in the jewel of the Caribbean. The only AAA Five Diamond Awarded property of the luxury Dominican republic hotels, Tortuga Bay offers responsible luxury, impeccable service and villas with interiors designed by the world-famous Oscar de la Renta. As a Tortuga Bay guest, our friendly, professional staff has every detail taken care of from the moment you touch down at our own Punta Cana International Airport (PUJ). Our VIP Service will whisk you through customs to a private car that has been awaiting your arrival. After a brief ride through the lush and vibrant Dominican scenery, your personal concierge will welcome you, check you in at your villa and provide you with your own golf cart for convenient travel throughout the resort. Located in a private enclave within the resort, this hotel includes 13 luxurious beachfront Dominican Republic villas offering unrivaled luxury, privacy, security and five-star service.
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Room & Suite (382)382
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Bicycles available
Babysitting
Wifi
Hot bath
Outdoor pool
Bar / lounge
Restaurant
Poolside bar
Diving
Golf course
Hiking
Snorkelling
Tennis court
Windsurfing
Free airport transportation
Free shuttle or taxi services
Meeting rooms
Spa
Couples massage
Foot massage
Full body massage
Head massage
Massage
Concierge
Non-smoking hotel
Sun umbrellas
Butler service
Laundry service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Private balcony
Microwave
Minibar
Flatscreen TV
Room service
Safe
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Charming
Languages Spoken
English, Spanish
778Reviews57Q+A100Room tips
Traveller rating
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Popular mentions
Matt T wrote a review 3 Jan
Leawood, Kansas5 contributions4 helpful votes
We could not have been happier with out stay at Tortuga Bay! Easily one of the finest resorts we have ever experienced. The lodging is amazing. Our bungalow had a wonderful lawn in front and then the beach is right there! The service on the beach is fantastic. They bring you food, drinks, etc anytime you want. The water is clear and the temp is great for swimming. The food at the restaurants is gourmet level. We went fishing one day and caught 6 Mahi Mahi and the chef cooked if for us that night! The pool and pool bar are fun all day and night. Great golf nearby! Took our kids fishing, swimming with dolphins, and there is a very cool ecological reserve right next door with fresh water swimming holes! You do not want to miss this place!! We will be back!
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Date of stay: December 2020
Rooms
Location
Service
Room Tip: Every room is perfect
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Response from Puntacana Resort and Club, General Manager at Tortuga Bay Hotel
Responded 1 week ago
Dear Mr. MattJ9293BY, We would like to thank you for taking the time to write your review! We are happy to know you had an amazing experience at our piece of paradise. We remain as always at your disposal.
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harlemfamily wrote a review Dec 2020
NYC, NY589 contributions280 helpful votes
We had an absolutely wonderful holiday at Tortuga Bay! What a wonderful place! Simply perfect! We had come here two years ago and liked it a lot but this time it was even better, which really surprised us since most other places that we have been are struggling to keep up service and standards during the pandemic. Unlike most other places, Tortuga has exceeded its previously high standards - the service was uniformly perfect and the food was delicious - just a wonderful experience all around.. We had a 2-bedroom villa on the beach, which we highly recommend. The villa is very spacious and comfortable for our family for 4 — we have 2 adult sons. Housekeeping was perfect! They service twice a day and it is very complete! And at a reliable time. Simply perfect... We loved walking out onto the beach directly from the villa — the beach feels very private - we did not see anyone or even hear their conversations. The beach service is also fantastic - most days we had our lunch out on the beach. The service is exceptional - several cuts above most other places that we have been (again - particularly impressive during the pandemic where most places are suffering on the service end). We enjoyed it so much that we did not even leave the resort. We dined at the resort most evenings - Every meal was delicious and special - we loved that the (head waiter) at Bamboo remembered what we had ordered several nights previously (without notes…). Highly recommend Bamboo and La Yola - we had two wonderful dinners at La Yola. Service and food are excellent. And the venue is quite lovely. My husband and sons golfed most days - they said that Corales is one of the best golf courses they have ever been to. While they were golfing, I was at the SPA - I highly recommend the SPA. Almost forget the best part... the airport service.. this is fantastic especially during the pandemic. Basically - our holiday was wonderful… We will definitely be back.
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Date of stay: December 2020
Value
Rooms
Service
Room Tip: Beach villa - two bedroom
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Response from Puntacana Resort and Club, General Manager at Tortuga Bay Hotel
Responded 1 week ago
Dear harlemfamily, We would like to thank you for taking the time to write your review! We are very happy to know you had a memorable experience once more at our piece of paradise. We remain as always at your disposal.
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Bela C wrote a review Dec 2020
1 contribution
We took the decision not cancelling our trip from Europe to the Caribbean during the pandemic... and it was just the right thing to do! The Tortuga and the whole management made us always feel comfortable and safe! From arriving at the airport throughout the whole stay. All staff was extremely nice and 100% focused on the COVID-19 safety protocol at all times and all places on the property... The Tortuga Bay Staff was so dedicated to their Jobs that everyone from cleaning to room service, from Bar, Restaurant to F&B and from front desk to villa manager: EVERYONE made the stay exceptional and truly a 6* Hotel experience! We stayed for 3wks playing Golf and relaxing at the beach and could have easily stayed another 3. See you Soon Puntacana Resort & Club !
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Date of stay: December 2020
Value
Cleanliness
Service
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Response from Puntacana Resort and Club, General Manager at Tortuga Bay Hotel
Responded 1 week ago
Dear 824belac, Thank you so much for taking the time to write your review. We are happy to know you had a good experience at our piece of paradise. We hope to received for more than 3 weeks in your other vacation with us!
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Sergey Petrunin wrote a review Dec 2020
1 contribution
Everything was perfect! The whole experience from the moment we left our airplane was incredible. We been greeted right there and received VIP service all along. The entire crew team did such an incredible job. Especially our villa managers Carlos and Brian and others. The resort itself is very private, villas are beautiful, sea and the beach is incredible. We had a golf car so we were able to ride to the neighbor resorts (Golf club, Plaia Blanca and etc). Food was delicious, room service in the morning and ice cream in bed in the evening... Mmm... We can't recommend this enough! It's also really COVID-19 safe, since there are very few people around and all the staff always wear masks.
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Date of stay: December 2020
Value
Rooms
Service
Room Tip: Every villa has it's own charm
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Response from Puntacana Resort and Club, General Manager at Tortuga Bay Hotel
Responded 1 week ago
Dear Halfstrik, We would like to thank you for write your review. What a joy know that you celebrate such an important event as your honeymoon at our piece of paradise and had an amazing experience with us. We hope to received you very soon!
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PatriciaGalioto wrote a review Dec 2020
Rehoboth Beach, Delaware3 contributions7 helpful votes
Fabulous trip Beautiful property and beach and weather Service is great Staff unbelievably friendly Spa treatments (Roseanne) super good Can’t wait to see everyone again next December Thanks to all of you for making our getaway so beautiful
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Date of stay: December 2020Trip type: Travelled as a couple
1 Helpful vote
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Response from Puntacana Resort and Club, General Manager at Tortuga Bay Hotel
Responded 1 week ago
Dear PatriciaGalioto, We would like to thank you for taking the time to write your review! We are happy to know you had a great experience at our piece of paradise. We hope to received you very soon again!
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PRICE RANGE
US$529 - US$1,347 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta Cana
NUMBER OF ROOMS
30
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Frequently Asked Questions about Tortuga Bay Hotel
Which popular attractions are close to Tortuga Bay Hotel?
Nearby attractions include Reserva Ecológica Ojos Indígenas (1.1 km), Juanillo Beach (5.1 km), and Marina Cap Cana (2.0 km).
What are some of the property amenities at Tortuga Bay Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Tortuga Bay Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Tortuga Bay Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Tortuga Bay Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Tortuga Bay Hotel?
Conveniently located restaurants include Nakamura, Api Beach, and The Grill.
Are there opportunities to exercise at Tortuga Bay Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Tortuga Bay Hotel have an airport shuttle?
Yes, Tortuga Bay Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Which languages are spoken by the staff at Tortuga Bay Hotel?
The staff speaks multiple languages, including English and Spanish.
Does Tortuga Bay Hotel have any great views?
Yes, guests often enjoy the ocean view available here.
Is Tortuga Bay Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.