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This was quite simply the best family vacation we have ever been privileged to have. First, the staff takes customer service to a whole new level. Thank you Victor, Roselin, Ceasar, Antonio, Damian, Jose, Beddy, Israel, Josie, Sylvia, Francisco, Carlos, Ramon....oh forgive us if we...More
I agree with all the reviews. The property is gorgeous and meticulously maintained. The room was beautiful and perfectly appointed. I loved that it is a smaller property thus you are not on top of other guests. The service is almost too good, they are...More
Yes, the seaweed problem for 2 people who love the Caribbean waters was a huge disappointment but the rest of the resort was so beautiful and the service was the best we have ever had that it still made our stay really terrific. From the...More
2 Thank rene89
Response from Puntacana Resor... a, Gerente de Servicios Especiales at Tortuga Bay Hotel Puntacana Resort & ClubResponded 2 weeks ago
On behalf of all the staff, we would like to thank you for your very nice words!
We are so happy you enjoyed your stay with us and that you rate highly our service due to the kindness of our staff!
My husband and I stayed for 4 nights at the Tortuga Bay in Punta Cana. There were a few issues, but overall, it is a lovely property. The good first: The property is in perfect condition. The buildings are well maintained, the grounds are immaculate,...More
3 Thank Jewels1698
Response from Puntacana Resor... a, Special Sales Manager at Tortuga Bay Hotel Puntacana Resort & ClubResponded 4 weeks ago
Many thanks for taking the time to give your recommendations following your recent stay with us at the Tortuga Bay. Hotel at Puntacana Resort and Club We are delighted to know that you enjoyed your stay and that you felt accommodated by our...More
For the past 20 years my husband and I have taken mother away to the Caribbean for a relaxing beach vacation. My mother who is now almost 86 has mobility issues and what she enjoys most is sitting on the beach, umbrella drink in hand...More
19 Thank AntoniaNYC
Response from Puntacana Resor... a, General Manager at Tortuga Bay Hotel Puntacana Resort & ClubResponded 4 weeks ago
Thank you for taking the time to share your experience with us.
I regret that your visit was not what you, or we, had hoped, and I apologize that I was not able to rectify the situation to your satisfaction when we spoke....More
You can snorkel and see stingrays. At this writing due to Saragossa infestation you cannot swim as the sea is dark green from decomposed seaweeds. Call before coming. You can snorkel at the lagunes near by.