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Tortuga Bay Hotel Puntacana Resort & Club

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Traveller (488)
Room & Suite (403)
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Overview
  • Excellent88%
  • Very good8%
  • Average2%
  • Poor1%
  • Terrible1%
Travellers talk about
“la yola”(91 reviews)
“villa manager”(93 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
5 Star accommodation
All hotel details
Additional information
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Rooms
26 Aug27 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (684)
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570 results
Traveller rating
498
44
15
6
7
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LanguageEnglish
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498
44
15
6
7
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All reviewsla yolavilla managerbamboo restaurantthrough customsgolf cartsix sensesvip serviceecological reservebedroom villafresh water lagoonspunta espadainternational airportocean frontfour seasonsvip loungeprivate beachbaggage claim
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1 - 5 of 570 reviews
Reviewed yesterday

This was quite simply the best family vacation we have ever been privileged to have. First, the staff takes customer service to a whole new level. Thank you Victor, Roselin, Ceasar, Antonio, Damian, Jose, Beddy, Israel, Josie, Sylvia, Francisco, Carlos, Ramon....oh forgive us if we...More

Thank Trent M
Reviewed 1 week ago

I agree with all the reviews. The property is gorgeous and meticulously maintained. The room was beautiful and perfectly appointed. I loved that it is a smaller property thus you are not on top of other guests. The service is almost too good, they are...More

Thank neverstaysahome
Reviewed 2 weeks ago

Yes, the seaweed problem for 2 people who love the Caribbean waters was a huge disappointment but the rest of the resort was so beautiful and the service was the best we have ever had that it still made our stay really terrific. From the...More

2  Thank rene89
Response from Puntacana Resor... a, Gerente de Servicios Especiales at Tortuga Bay Hotel Puntacana Resort & ClubResponded 2 weeks ago

Dear rene89, On behalf of all the staff, we would like to thank you for your very nice words! We are so happy you enjoyed your stay with us and that you rate highly our service due to the kindness of our staff! We are...More

Reviewed 4 weeks ago

My husband and I stayed for 4 nights at the Tortuga Bay in Punta Cana. There were a few issues, but overall, it is a lovely property. The good first: The property is in perfect condition. The buildings are well maintained, the grounds are immaculate,...More

3  Thank Jewels1698
Response from Puntacana Resor... a, Special Sales Manager at Tortuga Bay Hotel Puntacana Resort & ClubResponded 4 weeks ago

Dear Jewels1698, Many thanks for taking the time to give your recommendations following your recent stay with us at the Tortuga Bay. Hotel at Puntacana Resort and Club We are delighted to know that you enjoyed your stay and that you felt accommodated by our...More

Reviewed 6 July 2018

For the past 20 years my husband and I have taken mother away to the Caribbean for a relaxing beach vacation. My mother who is now almost 86 has mobility issues and what she enjoys most is sitting on the beach, umbrella drink in hand...More

19  Thank AntoniaNYC
Response from Puntacana Resor... a, General Manager at Tortuga Bay Hotel Puntacana Resort & ClubResponded 4 weeks ago

Dear AntoniaNYC Thank you for taking the time to share your experience with us. I regret that your visit was not what you, or we, had hoped, and I apologize that I was not able to rectify the situation to your satisfaction when we spoke....More

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About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free High Speed Internet (WiFi)
Beachfront
Bar/Lounge
Breakfast included
Spa
Hotel Amenities
Free Parking
Room Service
Wheelchair Access
Breakfast included
Laundry Service
Concierge
Multilingual Staff
Babysitting
Meeting Rooms
Room amenities
Air Conditioning
Minibar
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Golf Course
Outdoor pool
Tennis Court
Details
Price range
US$697 - US$1,623 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Romantic Hotel in Punta Cana
#3 Spa Hotel in Punta Cana
#3 On the Beach Hotel in Punta Cana
#3 Luxury Hotel in Punta Cana
#26 Green Hotel in Punta Cana
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$697 - US$1,623 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Romantic Hotel in Punta Cana
#3 Spa Hotel in Punta Cana
#3 On the Beach Hotel in Punta Cana
#3 Luxury Hotel in Punta Cana
#26 Green Hotel in Punta Cana
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (488)
Room & Suite (403)
Pool & Beach (178)
Dining (105)
Amenities (69)
Family and Play Areas (2)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
mauibound3
24 May 2018|
Answer
Response from ddoran | Reviewed this property |
the restaurant closes at 11 for lunch so i would guess around then never been an issue for anyone that i have seen over past 12 years
-1
Votes
mauibound3
7 May 2018|
AnswerShow all 2 answers
Response from FBSJ69 | Reviewed this property |
Very expensive and very quite. You have others choices near by at The Village or Blue Mall.
0
Votes
Sarah A
11 February 2018|
AnswerShow all 2 answers
Response from FBSJ69 | Reviewed this property |
You can snorkel and see stingrays. At this writing due to Saragossa infestation you cannot swim as the sea is dark green from decomposed seaweeds. Call before coming. You can snorkel at the lagunes near by.
0
Votes
Room Tips
"Be sure to try a private dinner cookout at your villa or on the beach"
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"All rooms are excellent"
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"Splurge on an ocean front view, you won't regret it"
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"An ocean front room is very worth it, but all the rooms are within a few steps from the water."
Read review
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