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Tortuga Bay Hotel Puntacana Resort & Club

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Tortuga Bay Hotel Puntacana Resort & Club
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578 Reviews from our TripAdvisor Community

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Showing 488: English reviews
Reviewed 1 week ago

Beautiful hotel with 13 exclusive villas, perfect decorated and the best service ever. Thery treat you like a king, All the details are perfect. When we arrived there was a happy Bday basket a cake and baloons for my wife. Twice we recive complementary sparkling wine and the food was incredible. The setting of the hotel is beautiful, the beach...

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Helpful?
Thank Francisco G
Puntacana Resor... a, Director General at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review

Dear Mr. Francisco G, Many thanks for taking the time to leave your feedback following your recent stay with us at the Tortuga Bay. I was absolutely delighted that you enjoyed your stay with us and that we met your expectations. I was very proud to read your feedback that I have already shared with my team. A good hotel...

Nantucket, Massachusetts
Reviewed 2 November 2016

I want to take the time to express my highest in compliments concerning the staff that works with at both the Puntacana Resort, Tortuga Bay and La Yola. They work as a productive group of professionals that are well trained, highly polished and a pleasure to be around. They are not mechanical, they perform with a genuine level of enthusiasm....

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1Thank Peter M
Puntacana Resor... a, Director General at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review

Dear Mr. Peter M, On behalf of all the staff, I would like to thank you for your very nice words! We're all so happy you enjoyed your stay with us and appreciated our service and kindness of the staff! We are all totally committed to offering a relaxing and unforgettable experience to our Clients, and I am so glad...

Braselton, Georgia
Reviewed 26 September 2016

this is located on a large 15,000 acre property along with residential, a Sheraton and a Westin hotel. all the properties are adjacent to the Punta Cana airport but you have little noise.the size of your villa is determined by the size of your group and pocketbook. It is serene, top notch staff for your every need, and you can...

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Helpful?
1Thank Dan K
Puntacana Resor... a, Director General at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review

Dear Mr. Dan K, First of all, I would like to thank you for your positive review. Besides aiming to offer a beautiful property in a top location, we value mostly service excellence. For this reason, I read your comments regarding your experience with great satisfaction. The Tortuga Bay team and myself hope to have the opportunity to welcome you...

CT
Reviewed 13 September 2016

Tortuga Bay Hotel Punta Cana Resort & Club in the Dominican Republic is a first class resort with an outstanding staff, gorgeous accommodations, beautiful beach, a variety of delicious restaurants, immaculate multiple golf courses and a wonderful tennis facility with ball boys, in training to be future tennis coaches, on each court. From the moment you step off from the...

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Helpful?
Thank jefftennis
Puntacana Resor... a, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review

Dear Mr. jefftennis, Many thanks for taking the time to leave your feedback following your recent stay with us at the Tortuga Bay. I was absolutely delighted that you enjoyed your stay with us and that we met your expectations. I was very proud to read your feedback that I have already shared with my team, Felix and Fernando. A...

Arlington, VA
Reviewed 2 September 2016 via mobile

Many travelers have commented on the excellence of this property and they are right. It is beautiful, immaculately kept, not a palm leaf out of place. The staff is friendly, helpful and know your name right away. I can't sing its praises high enough, so I will focus on a few areas and tips for the lucky traveler that stays...

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2Thank tropicalfan
Puntacana Resor... a, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review

Dear Mr. / Mrs.tropicalfan, I am delighted to read that your expectations were met or exceeded and we hope you will return to us when you next visit Punta cana. Your feedback is invaluable and much appreciated, as it enables us to constantly monitor and improve the care and service we provide to our guests. I look forward to welcoming...

Reviewed 25 August 2016

We spent two night at this property and it was fantastic. Really. I can't say enough about the accommodations and the staff. This is by far the best place we have stayed in Puntacana and the most expensive.

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Thank Jonathan A
Puntacana Resor... a, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review

Dear Mr. Jonathan A, I am delighted to read that your expectations were met. Your feedback is invaluable and much appreciated, as it enables us to constantly monitor and improve the care and service we provide to our guests. I look forward to welcoming you back to Tortuga Bay in the future, and give you a “ for one –...

Reviewed 22 August 2016 via mobile

Tortuga Bay is among one of my favorite resorts worldwide. Beach and grounds very private and attractive. Well manicured gardens and impeccable roadways. Villas very beautiful, sunny and modern. Staff very professional, managed by Roger Belletti, a great asset for the Tortuga Bay Resort, truly refined service, food and amenities. A definite return. George P., New Canaan, CT

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Thank newcanaan
Puntacana Resor... a, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review

Dear Mr. / Mrs. newcanaan, I am delighted to read that your expectations were met. Your feedback is invaluable and much appreciated, as it enables us to constantly monitor and improve the care and service we provide to our guests. I look forward to welcoming you back to Tortuga Bay in the future, and give you a “ for one...

Richmond Hill, Canada
Reviewed 5 August 2016

My husband and I had a wedding to attend at the Hard Rock Hotel and did not want to stay there because we didn't want the hustle and bustle of a busy, young, amusement-park like experience. At our agents recommendation, we booked here. The hotel did not disappoint! The jr. suite was roomy, clean and had a spectacular view of...

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3Thank catherine s
Puntacana Resor... a, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review

Dear Mrs. Catherine S, I am delighted to read that your expectations were met. Your feedback is invaluable and much appreciated, as it enables us to constantly monitor and improve the care and service we provide to our guests. I look forward to welcoming you back to Tortuga Bay in the future, and give you a “ for one –...

Houston, Texas
Reviewed 26 July 2016

We have enjoyed a wonderful stay at Tortuga Bay at Punta Cana. The villa is outstanding. The staff are all very nice and very helpful. They are attentive and provide excellent service. The beach is beautiful. There is seaweed but they are constantly raking and cleaning. We enjoy getting in the water. In some spots there are rocks and coral...

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1Thank Andrea F
Puntacana Resor... a, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review

Dear Mr. Andrea F, I am delighted to read that your expectations were met. Your feedback is invaluable and much appreciated, as it enables us to constantly monitor and improve the care and service we provide to our guests. I look forward to welcoming you back to Tortuga Bay in the future, and give you a “ for one –...

Los Angeles, California
Reviewed 16 July 2016

My husband and I were there for the end of our mini-moon the 3rd week of June and the customer service is excellent! The rooms are beautiful and they give you a golf cart where you can get around the resort as well as easily get to the neighboring resort (The Westin) and other areas. We never tried the restaurant,...

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2Thank xnflchick
Puntacana Resor... a, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review

Dear Mr. / Mrs. xnflchick, I am delighted to read that your expectations were met. Your feedback is invaluable and much appreciated, as it enables us to constantly monitor and improve the care and service we provide to our guests. I look forward to welcoming you back to Tortuga Bay in the future, and give you a “ for one...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free Breakfast
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Golf Course
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Laundry Service
  • Concierge
  • Babysitting
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Free Breakfast
  • Multilingual Staff
Official Description (provided by the hotel)
Find yourself in the jewel of the Caribbean. The only AAA Five Diamond Awarded property of the luxury Dominican republic hotels, Tortuga Bay offers responsible luxury, impeccable service and villas with interiors designed by the world-famous Oscar de la Renta. As a Tortuga Bay guest, our friendly, professional staff has every detail taken care of from the moment you touch down at our own Punta Cana International Airport (PUJ). Our VIP Service will whisk you through customs to a private car that has been awaiting your arrival. After a brief ride through the lush and vibrant Dominican scenery, your personal concierge will welcome you, check you in at your villa and provide you with your own golf cart for convenient travel throughout the resort. Located in a private enclave within the resort, this boutique hotel includes 13 luxurious beachfront Dominican Republic villas offering unrivaled luxury, privacy, security and five-star service. Guests may choose from a variety of accommodations: 1 bedroom junior suites, 2 bedroom suites, 3 or 4 bedroom villas, all situated along a private white sand beach, with every convenience within easy reach ... more   less 

Additional Information about Tortuga Bay Hotel Puntacana Resort & Club

Address: Puntacana Resort & Club, Punta Cana 23000, Dominican Republic
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Price Range: RM3,453 - RM10,785 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Tortuga Bay Hotel Puntacana Resort & Club 5*
Number of rooms: 30
Reservation Options:
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Hotel Style:
#2 Romantic Hotel in Punta Cana
#5 Family Hotel in Punta Cana
#8 On the Beach Hotel in Punta Cana
#8 Luxury Hotel in Punta Cana
#8 Spa Hotel in Punta Cana
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Questions & Answers

Here's what travellers have asked, with answers from Tortuga Bay Hotel Puntacana Resort & Club staff and other travellers.
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Questions? Get answers from Tortuga Bay Hotel Puntacana Resort & Club staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All villas are great but a front beach villa has a better view. The wester beach side worked great for us.”
 of 5 bubbles M1019GWfranciscog, 29 Nov 2016 | Read review
“No need to choose as they're all equally good.”
 of 5 bubbles petermD1774PJ, 1 Nov 2016 | Read review
“We had a top floor ocean front but from looking around any of the suites are nice”
 of 5 bubbles 670jonathana, 25 Aug 2016 | Read review
“I couldn't imagine any room, ground or second level, having a bad view. If you like the water views, I recommend a second floor room.”
 of 5 bubbles O6623TAcatherines, 5 Aug 2016 | Read review
“Some of the upstairs ocean front rooms have spas on the balcony which are very nice.”
 of 5 bubbles xnflchick, 15 Jul 2016 | Read review
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