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Tortuga Bay Hotel Puntacana Resort & Club

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Tortuga Bay Hotel Puntacana Resort & Club
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583 Reviews from our TripAdvisor Community

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Showing 491: English reviews
Richmond Hill, Canada
Reviewed 5 August 2016

My husband and I had a wedding to attend at the Hard Rock Hotel and did not want to stay there because we didn't want the hustle and bustle of a busy, young, amusement-park like experience. At our agents recommendation, we booked here. The hotel did not disappoint! The jr. suite was roomy, clean and had a spectacular view of...

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3Thank catherine s
Puntacana Resor... a, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review

Dear Mrs. Catherine S, I am delighted to read that your expectations were met. Your feedback is invaluable and much appreciated, as it enables us to constantly monitor and improve the care and service we provide to our guests. I look forward to welcoming you back to Tortuga Bay in the future, and give you a “ for one –...

Houston, Texas
Reviewed 26 July 2016

We have enjoyed a wonderful stay at Tortuga Bay at Punta Cana. The villa is outstanding. The staff are all very nice and very helpful. They are attentive and provide excellent service. The beach is beautiful. There is seaweed but they are constantly raking and cleaning. We enjoy getting in the water. In some spots there are rocks and coral...

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1Thank Andrea F
Puntacana Resor... a, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review

Dear Mr. Andrea F, I am delighted to read that your expectations were met. Your feedback is invaluable and much appreciated, as it enables us to constantly monitor and improve the care and service we provide to our guests. I look forward to welcoming you back to Tortuga Bay in the future, and give you a “ for one –...

Los Angeles, California
Reviewed 16 July 2016

My husband and I were there for the end of our mini-moon the 3rd week of June and the customer service is excellent! The rooms are beautiful and they give you a golf cart where you can get around the resort as well as easily get to the neighboring resort (The Westin) and other areas. We never tried the restaurant,...

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2Thank xnflchick
Puntacana Resor... a, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review

Dear Mr. / Mrs. xnflchick, I am delighted to read that your expectations were met. Your feedback is invaluable and much appreciated, as it enables us to constantly monitor and improve the care and service we provide to our guests. I look forward to welcoming you back to Tortuga Bay in the future, and give you a “ for one...

Reviewed 7 July 2016 via mobile

Stayed from July 2-7. Service is absolutely 5 star, everyone is extremely helpful and willing to do anything to make our stay wonderful. Very secluded and quiet with private beach. Golf carts are great to go all around the resort. If you want to go to a bigger resort all we had to do was hop on the golf cart...

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1Thank Chad P
Puntacana Resor... a, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review

Dear Mr. Chad P, I am delighted to read that your expectations were met. Your feedback is invaluable and much appreciated, as it enables us to constantly monitor and improve the care and service we provide to our guests. I look forward to welcoming you back to Tortuga Bay in the future, and give you a “ for one –...

Ribeirao Preto, SP
Reviewed 5 July 2016 via mobile

We just came back from Tortuga Bay ,and it was wonderful!! The hotel is awesome,exclusive, beautiful and peacefull.The staff is great and makes everything so The guest can have a great time.If you want a place to relax ,running away from crowded resorts, thats The place definetly.The Beach service was fantastic , no to mention The assistance at The airport...

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Thank heloisa p
Puntacana Resor... a, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review

Dear Mrs. Heloisa P, I am delighted to read that your expectations were met. Your feedback is invaluable and much appreciated, as it enables us to constantly monitor and improve the care and service we provide to our guests. I look forward to welcoming you back to Tortuga Bay in the future, and give you a “ for one –...

Boston, Massachusetts
Reviewed 29 June 2016

Someone met us at the plane and whisked us through customs. We then were escorted to the hotel(minutes away). We were welcomed and given a golf cart for the extent of our stay. Very private and beachfront. Lots of seaweed but they worked from dawn until dusk cleaning it up. The main restaurant was too fancy for every evening dining...

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1Thank Amimil
Puntacana Resor... a, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review

Dear Mr. / Mrs. Amimil, I am delighted to read that your expectations were met. Your feedback is invaluable and much appreciated, as it enables us to constantly monitor and improve the care and service we provide to our guests. I look forward to welcoming you back to Tortuga Bay in the future, and give you a “ for one...

Carmel, Indiana
Reviewed 24 June 2016

Nice place, clean beach and pool, negative part we could not used the facilities because they are remodeling it. For eating there were few options, just on the grill, super expensive, 2 plain burgers $41, no fries, we had fun, doing our own things.

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1Thank Magda S
Puntacana Resor... a, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review

Dear Mrs. Magda S, I am delighted to read that your expectations were met. Your feedback is invaluable and much appreciated, as it enables us to constantly monitor and improve the care and service we provide to our guests. I look forward to welcoming you back to Tortuga Bay in the future, and give you a “ for one –...

McAllen, Texas
Reviewed 15 June 2016

This is truly a world class resort. It is exclusive, quiet, elegant and relaxing. Easy to recommend this resort for the truly discerning traveler!! The food is truly a delight as it is not only presented well, but the excessive amount of servers ensure that everything is perfect at all times!!! You will truly enjoy your time at this resort!!

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Thank Madzech
Puntacana Resor... a, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review

Dear Mr./Mrs. Mazdech, I am delighted to read that your expectations were met. Your feedback is invaluable and much appreciated, as it enables us to constantly monitor and improve the care and service we provide to our guests. I look forward to welcoming you back to Tortuga Bay in the future, and give you a “ for one – of...

Atlanta, Georgia
Reviewed 2 June 2016

"Why not?" That was the answer that Cesar, our server at Bamboo restaurant, gave to the first of several requests we made. "Why not?" was the question that answered almost any request and epitomized the consistently excellent customer service that defines Tortuga Bay. We have stayed in many luxury hotels and resorts, but this hotel has perfected the balance between...

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2Thank cbl721
Puntacana Resor... a, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review

Dear Mr. / Mrs. cbl721, I am delighted to read that your expectations were met. Your feedback is invaluable and much appreciated, as it enables us to constantly monitor and improve the care and service we provide to our guests. I look forward to welcoming you back to Tortuga Bay in the future, and give you a “ for one...

Fairfield, Connecticut
Reviewed 25 May 2016

My wife and I have stayed everywhere, from 5 star resorts to hostels and this place is now on our top 5 places in the world. Service is exceptional. The staff is friendly, helpful-- and I mean they all have the same attitude, "How can I solve your problem?" This isn't a place where you ask someone for help and...

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2Thank Jim M
Puntacana Resor... a, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review

Dear Mr. Jim M I am delighted to read that your expectations were met. Your feedback is invaluable and much appreciated, as it enables us to constantly monitor and improve the care and service we provide to our guests. I look forward to welcoming you back to Tortuga Bay in the future, and give you a “ for one –...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Golf Course
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Concierge
  • Babysitting
  • Breakfast included
  • Multilingual Staff
Official Description (provided by the hotel)
Find yourself in the jewel of the Caribbean. The only AAA Five Diamond Awarded property of the luxury Dominican republic hotels, Tortuga Bay offers responsible luxury, impeccable service and villas with interiors designed by the world-famous Oscar de la Renta. As a Tortuga Bay guest, our friendly, professional staff has every detail taken care of from the moment you touch down at our own Punta Cana International Airport (PUJ). Our VIP Service will whisk you through customs to a private car that has been awaiting your arrival. After a brief ride through the lush and vibrant Dominican scenery, your personal concierge will welcome you, check you in at your villa and provide you with your own golf cart for convenient travel throughout the resort. Located in a private enclave within the resort, this boutique hotel includes 13 luxurious beachfront Dominican Republic villas offering unrivaled luxury, privacy, security and five-star service. Guests may choose from a variety of accommodations: 1 bedroom junior suites, 2 bedroom suites, 3 or 4 bedroom villas, all situated along a private white sand beach, with every convenience within easy reach ... more   less 

Additional Information about Tortuga Bay Hotel Puntacana Resort & Club

Address: Puntacana Resort & Club, Punta Cana 23000, Dominican Republic
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Price Range: RM3,458 - RM12,787 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Tortuga Bay Hotel Puntacana Resort & Club 5*
Number of rooms: 30
Reservation Options:
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Hotel Style:
#2 Romantic Hotel in Punta Cana
#5 Family Hotel in Punta Cana
#13 On the Beach Hotel in Punta Cana
#13 Spa Hotel in Punta Cana
#14 Luxury Hotel in Punta Cana
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Questions & Answers

Here's what travellers have asked, with answers from Tortuga Bay Hotel Puntacana Resort & Club staff and other travellers.
33 questions
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3 months ago
Guilderland, New York
over a year ago
Byrnes Mill, Missouri, United States

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Questions? Get answers from Tortuga Bay Hotel Puntacana Resort & Club staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Second floor rooms offer unbelievable views and privacy”
 of 5 bubbles U1948DQchrish, 16 Jan 2017 | Read review
“pay for the ocean front so you can see ocean sunrise at 7.15am”
 of 5 bubbles ddoran, 14 Jan 2017 | Read review
“All villas are great but a front beach villa has a better view. The wester beach side worked great for us.”
 of 5 bubbles M1019GWfranciscog, 29 Nov 2016 | Read review
“No need to choose as they're all equally good.”
 of 5 bubbles petermD1774PJ, 1 Nov 2016 | Read review
“We had a top floor ocean front but from looking around any of the suites are nice”
 of 5 bubbles 670jonathana, 25 Aug 2016 | Read review
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