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Tortuga Bay Hotel Puntacana Resort & Club

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578 Reviews from our TripAdvisor Community

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There are newer reviews for Tortuga Bay Hotel Puntacana Resort & Club
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Showing 488: English reviews
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 7 July 2016 via mobile

Stayed from July 2-7. Service is absolutely 5 star, everyone is extremely helpful and willing to do anything to make our stay wonderful. Very secluded and quiet with private beach. Golf carts are great to go all around the resort. If you want to go to a bigger resort all we had to do was hop on the golf cart... More 

Helpful?
1 Thank Chad P
Puntacana Resor... a, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review

Dear Mr. Chad P, I am delighted to read that your expectations were met. Your feedback is invaluable and much appreciated, as it enables us to constantly monitor and improve the care and service we provide to our guests. I look forward to welcoming you back to Tortuga Bay in the future, and give you a “ for one –... More 

Ribeirao Preto, SP
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 July 2016 via mobile

We just came back from Tortuga Bay ,and it was wonderful!! The hotel is awesome,exclusive, beautiful and peacefull.The staff is great and makes everything so The guest can have a great time.If you want a place to relax ,running away from crowded resorts, thats The place definetly.The Beach service was fantastic , no to mention The assistance at The airport... More 

Helpful?
Thank heloisa p
Puntacana Resor... a, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review

Dear Mrs. Heloisa P, I am delighted to read that your expectations were met. Your feedback is invaluable and much appreciated, as it enables us to constantly monitor and improve the care and service we provide to our guests. I look forward to welcoming you back to Tortuga Bay in the future, and give you a “ for one –... More 

Boston, Massachusetts
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 29 June 2016

Someone met us at the plane and whisked us through customs. We then were escorted to the hotel(minutes away). We were welcomed and given a golf cart for the extent of our stay. Very private and beachfront. Lots of seaweed but they worked from dawn until dusk cleaning it up. The main restaurant was too fancy for every evening dining... More 

Helpful?
1 Thank Amimil
Puntacana Resor... a, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review

Dear Mr. / Mrs. Amimil, I am delighted to read that your expectations were met. Your feedback is invaluable and much appreciated, as it enables us to constantly monitor and improve the care and service we provide to our guests. I look forward to welcoming you back to Tortuga Bay in the future, and give you a “ for one... More 

Carmel, Indiana
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 June 2016

Nice place, clean beach and pool, negative part we could not used the facilities because they are remodeling it. For eating there were few options, just on the grill, super expensive, 2 plain burgers $41, no fries, we had fun, doing our own things.

Helpful?
1 Thank Magda S
Puntacana Resor... a, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review

Dear Mrs. Magda S, I am delighted to read that your expectations were met. Your feedback is invaluable and much appreciated, as it enables us to constantly monitor and improve the care and service we provide to our guests. I look forward to welcoming you back to Tortuga Bay in the future, and give you a “ for one –... More 

McAllen, Texas
Level Contributor
172 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 15 June 2016

This is truly a world class resort. It is exclusive, quiet, elegant and relaxing. Easy to recommend this resort for the truly discerning traveler!! The food is truly a delight as it is not only presented well, but the excessive amount of servers ensure that everything is perfect at all times!!! You will truly enjoy your time at this resort!!

Helpful?
Thank Madzech
Puntacana Resor... a, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review

Dear Mr./Mrs. Mazdech, I am delighted to read that your expectations were met. Your feedback is invaluable and much appreciated, as it enables us to constantly monitor and improve the care and service we provide to our guests. I look forward to welcoming you back to Tortuga Bay in the future, and give you a “ for one – of... More 

Atlanta, Georgia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 2 June 2016

"Why not?" That was the answer that Cesar, our server at Bamboo restaurant, gave to the first of several requests we made. "Why not?" was the question that answered almost any request and epitomized the consistently excellent customer service that defines Tortuga Bay. We have stayed in many luxury hotels and resorts, but this hotel has perfected the balance between... More 

Helpful?
2 Thank cbl721
Puntacana Resor... a, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review

Dear Mr. / Mrs. cbl721, I am delighted to read that your expectations were met. Your feedback is invaluable and much appreciated, as it enables us to constantly monitor and improve the care and service we provide to our guests. I look forward to welcoming you back to Tortuga Bay in the future, and give you a “ for one... More 

Fairfield, Connecticut
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 25 May 2016

My wife and I have stayed everywhere, from 5 star resorts to hostels and this place is now on our top 5 places in the world. Service is exceptional. The staff is friendly, helpful-- and I mean they all have the same attitude, "How can I solve your problem?" This isn't a place where you ask someone for help and... More 

Helpful?
2 Thank Jim M
Puntacana Resor... a, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review

Dear Mr. Jim M I am delighted to read that your expectations were met. Your feedback is invaluable and much appreciated, as it enables us to constantly monitor and improve the care and service we provide to our guests. I look forward to welcoming you back to Tortuga Bay in the future, and give you a “ for one –... More 

Tamworth, United Kingdom
Level Contributor
64 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 21 May 2016

We travel a lot and this hotel in which we were lucky enough to be upgraded was one of the best we have stayed in. If this is 23rd best hotel in Punta Cana, according to Tripadvisor, then we cannot understand why everyone is not rushing to visit? Well maybe the price could be the reason as it was not... More 

Helpful?
3 Thank Susan M
Puntacana Resor... a, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review

Dear Mrs. Susan M, I am delighted to read that your expectations were met. Your feedback is invaluable and much appreciated, as it enables us to constantly monitor and improve the care and service we provide to our guests. I look forward to welcoming you back to Tortuga Bay in the future, and give you a “ for one –... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 May 2016 via mobile

I been there in April for my vacations whit my girlfriend. I have to say everything was perfect , very quiet , spacious rooms, excellent food , friendly. A perfect place to unwind and forget everything

Helpful?
1 Thank Jhonb24
Puntacana Resor... a, Director General at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review

Dear Mr. / Mrs. Jhonb24 Many thanks for taking the time to leave your feedback following your recent stay with us at the Tortuga Bay. I was absolutely delighted that you enjoyed your stay with us and that we met your expectations. I was very proud to read your feedback that I have already shared with my team. A good... More 

Boston, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 May 2016

Just returned from my 6th trip to Tortuga Bay....After 4 years it is still as consistently excellent as always..The staff there treats us like family as the level of service and attention to our needs could not be any better.If you are looking for excitement and kaos this is not a place for you but if you desire a setting... More 

Helpful?
1 Thank kevindb2016
Puntacana Resor... a, Director General at Tortuga Bay Hotel Puntacana Resort & Club, responded to this review

Dear Mr. / Mrs.kevindb2016 I am delighted to read that your expectations were met or exceeded and that you will return to us ( for the 7th time ) when you next visit at Tortuga Bay. Your feedback is invaluable and much appreciated, as it enables us to constantly monitor and improve the care and service we provide to our... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free Breakfast
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Golf Course
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Laundry Service
  • Concierge
  • Babysitting
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Free Breakfast
  • Multilingual Staff
Official Description (provided by the hotel)
Find yourself in the jewel of the Caribbean. The only AAA Five Diamond Awarded property of the luxury Dominican republic hotels, Tortuga Bay offers responsible luxury, impeccable service and villas with interiors designed by the world-famous Oscar de la Renta. As a Tortuga Bay guest, our friendly, professional staff has every detail taken care of from the moment you touch down at our own Punta Cana International Airport (PUJ). Our VIP Service will whisk you through customs to a private car that has been awaiting your arrival. After a brief ride through the lush and vibrant Dominican scenery, your personal concierge will welcome you, check you in at your villa and provide you with your own golf cart for convenient travel throughout the resort. Located in a private enclave within the resort, this boutique hotel includes 13 luxurious beachfront Dominican Republic villas offering unrivaled luxury, privacy, security and five-star service. Guests may choose from a variety of accommodations: 1 bedroom junior suites, 2 bedroom suites, 3 or 4 bedroom villas, all situated along a private white sand beach, with every convenience within easy reach ... more   less 

Additional Information about Tortuga Bay Hotel Puntacana Resort & Club

Address: Puntacana Resort & Club, Punta Cana 23000, Dominican Republic
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Price Range: RM3,547 - RM10,816 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Tortuga Bay Hotel Puntacana Resort & Club 5*
Number of rooms: 30
Reservation Options:
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Hotel Style:
#2 Romantic Hotel in Punta Cana
#5 Family Hotel in Punta Cana
#12 Spa Hotel in Punta Cana
#13 Luxury Hotel in Punta Cana
#13 On the Beach Hotel in Punta Cana
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Questions & Answers

Here's what travellers have asked, with answers from Tortuga Bay Hotel Puntacana Resort & Club staff and other travellers.
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Questions? Get answers from Tortuga Bay Hotel Puntacana Resort & Club staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All villas are great but a front beach villa has a better view. The wester beach side worked great for us.”
 of 5 bubbles M1019GWfranciscog, 29 Nov 2016 | Read review
“No need to choose as they're all equally good.”
 of 5 bubbles petermD1774PJ, 1 Nov 2016 | Read review
“We had a top floor ocean front but from looking around any of the suites are nice”
 of 5 bubbles 670jonathana, 25 Aug 2016 | Read review
“I couldn't imagine any room, ground or second level, having a bad view. If you like the water views, I recommend a second floor room.”
 of 5 bubbles O6623TAcatherines, 5 Aug 2016 | Read review
“Some of the upstairs ocean front rooms have spas on the balcony which are very nice.”
 of 5 bubbles xnflchick, 15 Jul 2016 | Read review
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