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Terra Nova All Suite Hotel

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17 Waterloo Road, Kingston Jamaica
COVID-19 update: See the added health and safety measures this property is taking.Read more
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US$189
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Traveller (202)
360
Panoramas (7)
Room & Suite (111)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 25/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 25/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 30 hotels in Kingston
Location
Cleanliness
Service
Value
Travellers' Choice
The only AAA 4-Diamond rated hotel in Kingston. The elegance and class of this iconic all-suite hotel is awaiting your visit. Since 1959, Terra Nova has welcomed guests with red carpet treatment. Boasting 2 award winning restaurants and 2018 Wine Bar of the Year, the Regency Bar & Lounge, the Terra Nova All-Suite Hotel remains a timeless gem among hotels in Kingston, Jamaica, and a luxurious marriage of classic sophistication and inviting, family friendly warmth –all in a convenient setting in the heart of Jamaica’s capital.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Nightclub / DJ
Conference facilities
Banquet room
Wifi
Outdoor pool
Bar / lounge
Restaurant
Breakfast buffet
Meeting rooms
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Shops
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Safe
VIP room facilities
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Business
Languages Spoken
English
367Reviews15Q+A75Room tips
Traveller rating
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Popular mentions
Cc-Monae M wrote a review Dec 2020
1 contribution1 helpful vote
On December 27th 2020, my nephew, sister and I had the pleasure of staying at Terra Nova All Suite Hotel at 17 Waterloo Road, Kingston 10 Jamaica. I was amazed by the originality of the colonial style and historic building. Learning of its history, Terra Nova was originally a colonial mansion built in 1924 on 10 acres of land. Executed by Mr. Harold Alexander for the purpose of blessing his wife as a wedding gift. According to reports, the beautiful hotel had changed ownership twice before it was officially opened as a restaurant and hotel in 1959. The legacy of service provided by members of this beautiful hotel remains true to history. I couldn’t ignore the AAA Four Diamond award on full display in the main dining area. It’s important to highlight the wonderful experience and services provided by staff at the check-in desk, the professional, pleasant and beautiful Ms Paula, as well as Kenton. They executed their professional training well, which reflected great training and excellent customers’ service. We never met the Chef, but kudos to his hard work. The breakfast was delicious and well executed. Not only did we (speaking for my nephew & sister), we also enjoyed and appreciated the service of Devon, Christopher and Morris who ensured we were satisfied with our meals. I could observe some inconsistencies in the dining area but have faith in the team that they will identify the issues and addresses them accordingly. I must extend great gratitude to Lee-Ann, Kristine, Sophia and others who have taken the initiative to address an uncomfortable situation. They have shown great leadership skills in addressing a situation that didn’t reflect the principles highlighted by Terra Nova All Suite Hotel. To ensure no other guest feels inadequate by Mr. Matthew Ann (dining service manager), I trust their words that they will extend proper training to him so he will understand been dismissive, obnoxious and communicating to guests in a condescending tone is unacceptable. To be informed that his behavior on Christmas morning was his first outburst was viewed as a poor excuse, and no such behavior shouldn’t be tolerated. The inability to show great hospitality to current and future guests is a result of fail commitment for which any business stands. Overall, the 4 nights stay at Terra Nova was an excellent adventure, and I’m pleased to say, I enjoyed the experience and duration of my stay. Cecelin Atlanta, Georgia.
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Date of stay: December 2020Trip type: Travelled with family
1 Helpful vote
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Response from Kristene Douglas, Other at Terra Nova All Suite Hotel
Responded 2 weeks ago
Dear Cecelin, Thank you for choosing The Terra Nova All Suite Hotel, and especially for taking the time to share with us your FIVE-STAR review! We appreciate your comments expressed especially the compliments towards the staff, which can assist potential guests with firsthand experience. We do pride ourselves with offering genuine service from the heart to ensure all our guests leave with unforgettable experiences and fondest desires to come back soon. Your compliments will be shared with our team. Let me assure you that we constantly train our team on customer service skills, emphasizing on great, friendly and respectful service at all times.We value your heads-up; we will review your feedback with everyone, and ensure to reinforce our standards in the next training sessions, to prevent a similar experience to future guests. It was our pleasure serving you and we look forward to welcoming you again very soon. Warm Regards, Kristene Douglas Duty Manager.
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Iamtoyabella wrote a review Nov 2020
Barrie, Canada43 contributions9 helpful votes
Always my go to hotel in Jamaica but this time I wish it had not been, & it pains me to write this review. Was a really stressful trip having to travel to Jamaica to bury my dad, the airport made it worse staying in there for 5 hours tired hungry and exhausted, and the checking in service was the icing on the cake for me, I did not see any of the usually ladies Kristine there. The front desk agent was a bit slow and rude and made it seem if i was a bother when i asked for a different room ( I am never difficult but i got extremely annoyed) until the manager stepped in. I Wasnt informed about the curfew rules and so i ended up going to bed on an empty tummy on my first night even though i was told that i would received a nightly snack plate. The bar service was the outmost worst on my second night. I expected better from Terra Nova the place i call my second home - i hope it will be better next time as i do not wish to write this place off .
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Date of stay: October 2020
Rooms
Cleanliness
Service
Room Tip: The Blanche Suite is really nice too
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Response from Kristene Douglas, Other at Terra Nova All Suite Hotel
Responded 1 Dec 2020
Dear Lamtoya, Thank you for sharing your experience with us. We appreciate your positive comments as we continue to strive to ensure all our guests’ expectations were achieved. Your time invested to share your review is received with much gratitude from our team. We are however quite saddened to learn that a less than spectacular stay was attained whilst on property. Be assured that these undesirable experiences are most definitely not our intention as we seek guest satisfaction at all times. We hope you enjoyed the upgrade to one of our Luxury Suites and we would like to assure you that the difficulties you endured are definitely not the impression we wish to leave on our guests. I must assure you a welcome letter is given to all our arriving guests which explains the new Covid-19 guide lines we most put in place due to the curfew implemented by the government of Jamaica. We hope that this experience does not deter you from visiting us in future in order for us to create a more tremendous stay.
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Yamani wrote a review Jul 2020
4 contributions
I wanted so badly to like this hotel and my experience there in January 2020. Besides the over priced restaurant, 1) my air conditioning didn't work. 2) our bed was broken 3) my housekeeper half cleaned the room and when we came back to the room we noticed it was half done and I ran downstairs to take a call. When I came back, my son told me the housekeeper came back while he was in the room alone and told him he "messed up her cleaning job" (all he was doing was laying on the bed). I complained to the manager and he was very gracious and admitted this was unacceptable and gave us a food credit. I was willing to look past these things but 4) and this is the kicker, they charged my card in January when I checked out and I thought it was done. I saw the charge in my account and everything. SIX MONTHS LATE On *JULY 6* while in the midst of the pandemic and moving they randomly charged my card again almost $600 completely throwing off my budget. My bank said its because they "never finalized the charge in January". I called Terra Nova for an explanation and was told I would get a call back. It is now July 28 and I have received no such call. I won't stay here again.
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Date of stay: January 2020
Value
Rooms
Service
Room Tip: they have a DJ at night. If you stay here, ask for a room away from the downstairs bar.
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Response from Franklyn Eaton, Other at Terra Nova All Suite Hotel
Responded 5 Aug 2020
Dear yamani_yansa Thank you for staying with us at the Terra Nova All-Suite Hotel in January 2020 and for your review of our hotel. The air conditioner is your room was working but you wanted the temperature to be much lower for which we provided you with a remote control which was able to lower the temperature. One of the leg on your bed got broken and this was clearly an inconvenience for you for which we refunded you for items purchased from the bar. We thank you for being very gracious in accepting the refund as compensation. At check out your Visa card was charged for $608.11 and at no time whatsoever did we charge your card twice. The bank processing the charges experienced problems with their system which resulted in some charges being delayed. We can imagine that this delayed payment would have been quite inconvenient for you. We apologize for the problems caused and for our delay in responding to your telephone call of the 7th July, 2020. We have since written to you and provided you with all the relevant information required. Should you continue to have problems with the charges made please do not hesitate to contact me. We hope that when your travel plans next take you back to Kingston you will consider staying with us again so that we can make amends for the inconvenience caused. Yours sincerely Franklyn Eaton Operations Manager
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Claude M wrote a review Jan 2020
Kingston Parish, Jamaica3 contributions1 helpful vote
I am actually doing a review while still at the hotel. Service has been excellent. I was actually escorted to my room. My luggage was taken to my room. Fresh fruits where offered upon arrival. Cookies left in the room everyday. I love to gym, it has just the right amount of equipment. Kristene has been very very very courteous and pleasant. Would definitely recommend staying here for business or pleasure, it has something for everyone.
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Date of stay: January 2020Trip type: Travelled on business
2 Helpful votes
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Response from Kristene D, Manager at Terra Nova All Suite Hotel
Responded 24 Jan 2020
Dear 643claudem, Thank you for choosing The Terra Nova All Suite Hotel, and especially for taking the time to share with us your FIVE-STAR review! Thank you for highlighting the qualities that made your stay unforgettable, such as the food, your check in process, gym and staff. We all pride ourselves with offering genuine service from the heart to ensure all our guests leave with unforgettable experiences and fondest desires to come back soon. Allow me to thank you once again for your comments and on behalf of The Terra Nova All Suite Hotel colleagues, we would love to have the opportunity to host you again soon. Warm Regards, Kristene Douglas Duty Manager
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Iamtoyabella wrote a review Jan 2020
Barrie, Canada43 contributions9 helpful votes
Staying at the Terra Nova hotel is one of the most premier experiences you will have in Jamaica. It is truly my Fiance & I home away from home. Whenever i am visiting Jamaica this is always our hotel choice! The service is always exceptional, everyone there are great especially the ladies at the front desk. The breakfast at this hotel is undoubtedly one of the best on the island providing fresh authentic Jamaican food ackee & saltfish, i also tried the mackerel run down for the first time & i swear i could not stop eating it so Delicious! The bar is a great place to sit back and have drinks whilst entertaining friends. We love everything about this property and counting the days until we are back!
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Date of stay: January 2020
Value
Location
Service
Room Tip: The Derby suite is the best
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1 Helpful vote
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Response from Kristene D, Manager at Terra Nova All Suite Hotel
Responded 16 Jan 2020
Dear Lattoya C, It is a great pleasure for us to learn about your recent experience at The Terra Nova All-Suite Hotel. Thank you so much for choosing us and thank you for taking the time to share your wonderful comments with us. We appreciate your comments expressed especially the compliments towards the staff, which can assist potential guests with firsthand experience. We do pride ourselves with offering genuine service from the heart to ensure all our guests leave with unforgettable experiences and fondest desires to come back soon. Your compliments will be shared with our team. It was our pleasure serving you and we look forward to welcoming you again very soon. Warm Regards, Kristene Douglas
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PRICE RANGE
US$227 - US$313 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
terra nova kingston
LOCATION
CaribbeanJamaicaKingston ParishKingston
NUMBER OF ROOMS
41
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Frequently Asked Questions about Terra Nova All Suite Hotel
Which popular attractions are close to Terra Nova All Suite Hotel?
Nearby attractions include Devon House (0.5 km), Reve Jewellery & Accessories (0.6 km), and Touch The Road (0.8 km).
What are some of the property amenities at Terra Nova All Suite Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Terra Nova All Suite Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Terra Nova All Suite Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Terra Nova All Suite Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Terra Nova All Suite Hotel?
Conveniently located restaurants include Devon House I-Scream, Devon House Bakery, and Terra Nova Hotel Restaurant.
Are there opportunities to exercise at Terra Nova All Suite Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Terra Nova All Suite Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Terra Nova All Suite Hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to Terra Nova All Suite Hotel?
Many travellers enjoy visiting Devon House (0.5 km), Bob Marley Museum (2.3 km), and Seville Great House and Heritage Park (4.1 km).
Is Terra Nova All Suite Hotel accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.