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Terra Nova All Suite Hotel

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1 room 2 adults 0 children
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Terra Nova All Suite Hotel
Terra Nova All Suite Hotel
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254 Reviews from our TripAdvisor Community

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Showing 237: English reviews
H
Reviewed 1 week ago

I recently stayed at what I consider to be my favorite hotel in Kingston (Terra Nova) for the Christmas holiday, it was a very disappointing experience. I stayed in one of the suites (Rm 112). The shower was disgusting and appears to have mildew all over. The bath tub had rust around some areas, I could hear every move of...

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Thank Genevieve H
London, United Kingdom
Reviewed 1 week ago via mobile

We found our 2 night stay at this hotel lovely. We only had dinner there once, it was nice but quite pricey ! The staff were friendly and helpful. The bed was so comfortable. Would definitely stay again and recommend. Also Karrueche Tran was staying there while we were there. So it's a hot spot.

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Thank Chloe W
Houston, Texas
Reviewed 4 weeks ago

My friends and I had the horrible idea of driving to Kingston from Negril. We didn't expect much from TerraNova but were blown away. Our room was not ready upon arrival but the staff apologized and quickly assigned us to another room. The fruit punch at check in was very refreshing. The staff was attentive and polite. TerraNova was easy...

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Thank J S
Sophia T, Guest Relations Manager at Terra Nova All Suite Hotel, responded to this review

Dear JS, We are delighted to read that your expectation were exceeded during your recent stay with us and we thank you for your encouraging comments. We understand that it’s the little things that count that can turn a presumed experience into a memorable one as we try to maintain such standards. The consumption of marijuana still remains illegal in...

Ottawa, Canada
Reviewed 11 December 2016 via mobile

I arrived at this hotel around 9pm without a reservation as we decided to visit earlier than anticipated. The staff was kind and helpful- from the bellman to the front desk staff. Although we couldn't get a room for length of time we wanted, they were kind enough to give us a bottle of water, without us asking, while they...

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Thank theJamaicanlawyer
Sophia T, Guest Relations Manager at Terra Nova All Suite Hotel, responded to this review

Dear thejamaicanlawyer, It is very unfortunate that we did not have the availability for your dates requested, however we are delighted to know that you had experienced our service on more than one level and your expectations were exceeded. Sunday Brunch is our signature trademark and we have always received positive reviews regarding our food and service. We look forward...

Ottawa, Canada
Reviewed 6 December 2016 via mobile

I spent three nights at the Terra Nova for a business trip to Kingston. Many reviews cover the positive attributes of the Terra Nova. I concur with most of them. The hotel is well situated for the tourist sites of the city. Traffic is difficult at times but this challenge is no different for other hotels. The city is not...

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Thank rogue_traveller
Sophia T, Guest Relations Manager at Terra Nova All Suite Hotel, responded to this review

Dear Rogue_traveller, It was refreshing to read your review and receive your compliments on all aspects and facilities of the hotel, thank you. We take pride in our product and continue to strive to maintain our standards and name. We unfortunately did experience WIFI issues recently which have since been corrected and for this we apologize. We understand with the...

Kingston, Saint Andrew, Jamaica
Reviewed 2 December 2016

I was expecting so much more from this place. I will never stay here again or recommend it like I used to. So many things has left me turned off. The little things do matter and the staff here doesn't seem to grasp this. Stayed there for 6 nights too long and had enough time to form my opinion.Under better...

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1Thank Stephanie L
Sophia T, Guest Relations Manager at Terra Nova All Suite Hotel, responded to this review

Dear Stephanie L, First of all please accept our sincerest condolences on the loss of your grandmother, death is never an easy chapter to accept. Secondly, let us show appreciation for your constructive comments. We value all our reviews whether positive or negative and it’s from comments and feedback like these that we can acknowledge and improve on. We are...

Raleigh, North Carolina
Reviewed 16 November 2016

My aunt returns from New York on several occasions to celebrate her birthday parties here at the Terra Nova All Suites and all who attended were always amazed at the beauty of this hotel. A few weeks ago I booked two rooms for friends who flew in from Australia and Malaysia. While they were checking in the manager suggested I...

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Thank suanliu29
Sophia T, Guest Relations Manager at Terra Nova All Suite Hotel, responded to this review

Thank you for your lovely comments, we strive to provide excellent customer service and guest satisfaction and I am delighted to hear that everything was on point for your dining experience. We look forward to welcoming you back in the not too distant future.

London, United Kingdom
Reviewed 4 November 2016

We stayed here for one night having flown in from London and before driving to Portland the next day, and the hotel was great for what we wanted. It was great having such a big comfy bed as there was plenty of room when our baby twins decided to join my husband and me in our bed! Everything in the...

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Thank zoecfm
Sophia T, Guest Relations Manager at Terra Nova All Suite Hotel, responded to this review

Dear Zoecfm, We are delighted to hear that your expectation were exceeded during your stay in December 2015. We concentrate keenly on service, presentation, guest satisfaction and positive criticism like this will encourage and let us know that we are doing a good job, thank you.

Kingston, Jamaica
Reviewed 1 November 2016

Dining at the Terra Nova in the Regency Room is quite a charm. The decor is elegant and the service superb. The menu offers interesting fare and the desserts are a hard choice. A warm, pleasant and exquisite spot to spend an evening you won't regret

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Thank pansyhamilton
Sophia T, Guest Relations Manager at Terra Nova All Suite Hotel, responded to this review

Dear Pansyhamilton, Thank you for your feedback. We take pride in our product and service and it’s from positive or negative comments that encourage us to continue to offer the highest level of customer service to ensure total guest satisfaction.

Kingston, Jamaica
Reviewed 25 October 2016

Very accommodating staff and excellent venue and rooms. Food was excellent and the breakfast menu was absolutely fantastic. My family and I stayed here for my wedding and was thrilled by the service and conditions

Review collected in partnership with this hotel
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Thank brownkim25
ShareeTN, Guest Relations Manager at Terra Nova All Suite Hotel, responded to this review

Dear brownkim25, Thank you for sharing your most recent experience at the Terra Nova All-Suite Hotel. It is a pleasing to know that all your needs were met and that we made your special day quite memorable. Thanks once more and we look forward to your return. Warmest regards

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Amenities

Highlights
  • Free Parking
  • Pool
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
The Terra Nova All Suite Hotel rests proudly in the heart of New Kingston, Jamaica, welcoming guests with its lush gardens, impeccable service and understated elegance for over 45 years.A symbol of white glove service and the pride of New Kingston, the hotel remains the only boutique hotel in Kingston catering specifically to the discerning business traveler. Since 1959, whether traveling to Kingston on business or pleasure the Terra Nova combines tradition with elegance and style to accommodate the needs of all our guests. ... more   less 

Additional Information about Terra Nova All Suite Hotel

Address: 17 Waterloo Road, Kingston, Jamaica
Region: Caribbean > Jamaica > Kingston Parish > Kingston
Price Range: RM1,059 - RM1,363 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Terra Nova All Suite Hotel 4*
Number of rooms: 48
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Priceline and Hotels.com so you can book your Terra Nova All Suite Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Terra Nova Kingston
Terra Nova All Suite Hotel Jamaica/Kingston
Hotel Style:
#1 Business Hotel in Kingston
#3 Luxury Hotel in Kingston
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Questions & Answers

Here's what travellers have asked, with answers from Terra Nova All Suite Hotel staff and other travellers.
8 questions
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Basildon, United Kingdom
over a year ago
6 months ago
plantation florida
over a year ago

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Questions? Get answers from Terra Nova All Suite Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The sofa bed is not comfortable for an adult.”
 of 5 bubbles A3737ZZjs, 16 Dec 2016 | Read review
“End of corridor furthest from main frontage is best for light reduced bar noise.”
 of 5 bubbles F7240LVpatrickd, 18 Aug 2016 | Read review
“Upgrade to a suite, its worth the price”
 of 5 bubbles Conk99, 16 Aug 2016 | Read review
“We stayed on the 1st floor and could hear kids upstairs, so i would say 2nd floor”
 of 5 bubbles bmwx5gcc, 5 Jul 2016 | Read review
“The check in area can be on the hot side. If you move a little towards the right, towards the bar area then you will get some cool air.”
 of 5 bubbles 503winstons, 19 Jun 2016 | Read review
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