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ClubHotel Riu Ocho Rios

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ClubHotel Riu Ocho Rios
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8,094 Reviews from our TripAdvisor Community

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Showing 7,497: English reviews
Fort Lauderdale, Florida
Reviewed yesterday NEWvia mobile

My family and I are still feeling so what disappointed with customer service staff at checking in. The matter with our reservation was not handled with any form of professionalism. My advise is RIU should have refreshers training with front desks workers, they are the first persons guest meet.

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Helpful?
1Thank melva B
New York City, New York
Reviewed yesterday NEWvia mobile

Stayed Dec 27 to Dec 30th, 2016. My husband and 2 children (8, 3yrs). Buffet style food is ok, not great. Staff very unfriendly, they don't smile. They pass you on campus, and walk right pass you, don't greet you nothing. Got a free deluxe Upgrade, no favor done, because room was damp-like, feel, ground floor by garden, had this...

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Thank Shemekia S
Peterborough, United Kingdom
Reviewed yesterday NEWvia mobile

Clubhotel Riu ocho rios is absolutely one of the best holidays I've ever been on. Rooms - The hotel is very, very big. As the restaurants are pretty much all (bar the steakhouse) right by the family pool, it can prove quite difficult to get from one side of the hotel to the other if you have a bit of...

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Thank rumandninjas
Reviewed yesterday NEWvia mobile

We selected this hotel for our New Years getaway with friends. We were there a couple years prior with good results figured would be a good idea for the 20 of us to book. The place is run down the rooms need repair we had a crack in the tub to which we were given an extra towel to stand...

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1Thank Robert C
Ajax, Canada
Reviewed yesterday NEWvia mobile

Let's start out with the great. Facilities are beautiful and well laid out. The food is very good and plentiful. There is always a bar nearby. The entertainment was hit and miss. Some of the shows were very entertaining others people abandoned shortly after they started. Now the not so good...the food changed marginally over the course of the 10...

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Thank Terri S
Aberdeen
Reviewed yesterday NEW

We travelled as a family at the end of December to celebrate my 60th birthday and spent a week here before cruising for a week. I will start with the positives. It is a lovely looking resort - very well laid out with nice pools and beach. The food is good although the queuing system for the speciality restaurants is...

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Thank rosie-gra
Davidson
Reviewed 3 days ago NEWvia mobile

We very much enjoyed our trip and this resort. Only good things to say about the service that we enjoyed here. :) Loved it! We had the pleasure of enjoying meeting and spending time with two other couples that met at this resort and have continued to return yearly for the past 7 years. We would make a return trip...

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3Thank sharronmarlown
Winnipeg, Canada
Reviewed 3 days ago NEWvia mobile

Travelled over New Years with my Wife and 19 yo son. Have stayed at several Riu's and this property had everything you need for a relaxing Jamaican Vacation. Clean and safe and lots of room around the pool and beach, you don't even need to be one of those people that wake up early and reserve 4 spots for 4...

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4Thank VacationCoop
england
Reviewed 3 days ago NEWvia mobile

I can't explain in words how poor this hotel/resort is!! I am a family of 5 , 2 adults and 3 kids booked in two rooms I arrived and due to the poor standards in the standard rooms, paid extra to upgrade to the deluxe rooms of which were not much better. I purchased this Holiday from Thomson and even...

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7Thank jonnywatson
RiuHotelsandResorts, Online Reputation Manager at ClubHotel Riu Ocho Rios, responded to this review

Dear guest, Many thanks for sharing your experience with us. We appreciate the opportunity to respond. We were surprised to read your comments about the service. At RIU we take pride in our customer service as this is one of the key values of our company and staff is constantly trained to maintain optimal standards. We will send your comments...

Reviewed 4 days ago NEWvia mobile

Myself and my partner stayed here for a few days and found it average overall. The food in some places wasn't that great so we knew to stay away. Whilst we was there we didn't notice much adult entertainment it was more family orientated so we pretty much was in our room. The suite was lovely the decor is really...

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2Thank Nicole B
RiuHotelsandResorts, Online Reputation Manager at ClubHotel Riu Ocho Rios, responded to this review

Dear guest, Thank you for taking the time to give us your feedback and for expressing your concerns. As a service minded hotel chain, it is disappointing to hear that you encountered inconveniences in our property, because it is very important to us that our guests feel welcome and comfortable at our hotel. We are committed to give all our...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Airport Transportation
  • Business Centre with Internet Access
  • Conference Facilities
  • Free Parking
Official Description (provided by the hotel)
Situated in northern Jamaica, on the beachfront. Two 6-storey buildings and one 5-storey building. Surrounded by 90,000 m2 / 107,000 sq. Yards of lush gardens. Complimentary sun loungers on the beach. 10 Km / 6.2 Miles to Ocho Rios. 4 Km / 2.5 Miles from various shops. 105 Km / 65 miles to Montego Bay airport. 600 M / 1,970 ft. From a bus stop. Credit cards accepted: MasterCard, Amex, Visa, Diners ... more   less 

Additional Information about ClubHotel Riu Ocho Rios

Address: | Mammee Bay, Ocho Rios, Jamaica
Region: Caribbean > Jamaica > Saint Ann Parish > Ocho Rios
Price Range: RM1,073 - RM1,801 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — ClubHotel Riu Ocho Rios 3.5*
Number of rooms: 846
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Also Known As:
Riu Hotel Ocho Rios
Riu Ocho Rios Jamaica
Riu Ochos Rios
Rio Ocho Rios
Club Hotel Riu Ocho Rios
Rui Ocho Rios
ClubHotel Riu Ocho Rios Jamaica
Hotel Style:
#6 Top resorts Hotel in Ocho Rios
#7 Romantic Hotel in Ocho Rios
#8 Spa Hotel in Ocho Rios
#8 On the Beach Hotel in Ocho Rios
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Questions & Answers

Here's what travellers have asked, with answers from ClubHotel Riu Ocho Rios staff and other travellers.
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Questions? Get answers from ClubHotel Riu Ocho Rios staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Garden View.”
 of 5 bubbles paola905, 13 Jan 2017 | Read review
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“Book elsewhere”
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