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Moon Palace Jamaica Grande

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Moon Palace Jamaica Grande
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974 Reviews from our TripAdvisor Community

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Hazleton, Pennsylvania
Reviewed today NEW

If this place had a better swimming beach I'd have to rate it 10 stars, or excellent plus or something suggestive of paradise plus. It's tucked into a beautiful cove and is right on the edge of town if you're inclined to go in and experience the wonderful people and local cuisine. The hotel itself, the grounds, the food and...

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Helpful?
Thank marcghorner
Saint Louis, Missouri
Reviewed yesterday NEW

We just returned from our VERY expensive stay at Moon Palace. Very mixed emotions. Let me start with the Pro's... I would give a 5 STAR rating if based solely on the bartenders and servers! The food and drinks were great! The bartenders and waiters were fantastic and very friendly! If you want a great drink Michael, Oral, Damion &...

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Thank Tracy B
Reviewed 3 days ago NEW

Just back from a great week in Ocho Rios at Moon Palace Jamaica Grande - long review sorry!. We have been traveling as a family on March Break for about 10 years now and I can honestly say that the service at Moon Palace was far and away the best of any vacation we've ever been on. We've stayed at...

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2Thank CanadaT-Bar
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear CanadaT-Bar, The Moon Palace Jamaica Grande family is absolutely delighted to have been give the pleasure to host your recent vacation experience, thank you for the kind preference and for sharing your vacation overview with the TripAdvisor community. We appreciate the wonderful comments on the fantastic time had whilst staying with us and elated to learn you had the...

Philadelphia, Pennsylvania
Reviewed 4 days ago NEW

We paid extra for ocean views. We did have an ocean view but what they failed to tell you was that directly in your "ocean" view was the cruise ship pier for Ocho rios and every day was a giant cruise ship in your view. We assumed the "ocean" views came with balconies. Our slider opened onto a six inch...

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1Thank Feldmapa
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear Feldmapa, The Moon Palace Jamaica Grande team remains committed to continuously creating the most memorable luxury all inclusive experiences for all our guests. As such we are saddened to learn that an overall amazing vacation was not had whilst you stayed with us. All your comments have been noted and rest assured that we will conduct assessments to ensure...

Howard Beach, New York
Reviewed 5 days ago NEW

We have been a Palace member for about 12 years and have visited and stayed at all of Palaces resorts. I Have to say first that the Sun Palace is our favorite hotel and now that we have stayed at the Jamaica Grand it is in the running even though they are two different types of hotels We had spoken...

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2Thank Allen S
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear Allen S, The Moon Palace Jamaica Grande is delighted with the confidence had in making our Resort your vacation preference, thank you for giving us the opportunity to host you. As we remain committed to your total satisfaction we are delighted to learn we hosted one of your best vacations yet. It warms our heart to know our beautiful...

Toronto, Canada
Reviewed 5 days ago NEW

The staff at the resort were amazing! Amoy and Stacey-Anne were extremely friendly and engaged with us as visitors to the resort. They made us feel very welcome. The entertainment crew were constantly busy keeping visitors occupied. Ramario and Shemair were very personable. They tried very hard to get my adolescent daughter and son to participate in activities. Kevin was...

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1Thank Gillian M
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear Gillian M, Here at Moon Palace Jamaica Grande we consider ourselves to by your home away from home as such the entire team through our services, amenities and facilities create a warm and welcoming environment for all our guests. Thank you for sharing the great family vacation had with the TripAdvisor community. Special commendations have been extended to our...

Sault Ste. Marie, Canada
Reviewed 6 days ago NEW

The hotel was beyond our expectations! Starting with our arrival,we were treated as if we were family! This carried on throughout the resort for the 2 weeks we were there. Special thanks to Keniah in the Gondola restaurant who was expectional. Oshane in the Buccaneers restaurant was just as wonderful. Thank you to everyone at the moon palace for a...

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2Thank Shelley C
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear Shelley C, From arrival to departure the Moon Palace Jamaica Grande family extended unparalleled signature services and amenities to aim the total satisfaction of all our guests. We are delighted to learn that an amazing vacation was had whilst you stayed with us. The exceptional team excitedly awaits your return to blow you away with more fantastic service and...

Reviewed 6 days ago NEW

We just finished our second visit to Moon Palace Jamaica Grande and it continues to impress us and improve. We are members with Palace Elite and really enjoy the opportunites that this offers us. There are so many people at the resort that made our stay wonderful I hope that I remember to name them all and give them credit...

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1Thank iowastateruds
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear iowastateruds, It is always a pleasure hosting you, our valued guests to the most spectacular awe inclusive vacations. We are delighted with the confidence had in making Moon Palace Jamaica Grande and Palace Resorts your preference for vacation. Commendations have been extended to our team members mentioned for their outstanding efforts in creating memorable vacation experiences. Rest assured that...

Chicago, Illinois
Reviewed 1 week ago

This hotel was featured on the last season of Real Housewives of ATL. If they stayed there it has to be immaculate, right? Not so fast. There were both PROS as well as CONS. CONS: The hotel is an hour and 40 minutes from the airport. After a long flight, you’re ready to unwind and hit the beach not travel....

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2Thank Shawna M
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear Shawna M, Moon Palace Jamaica Grande remains committed to continuously extending luxury awe-inclusive vacation experiences to all our guests, hence, the team is heartbroken to hear that a totally amazing vacation was not had. Please allow us to assure you that our team takes pride in ensuring accurate and complete information is relayed to all our guests and that...

Philly
Reviewed 1 week ago

We stayed here for our honeymoon. The hotel was very beautiful and food was great! But, upon check in we were tricked into hearing a sales pitch that had me very annoyed and wanted to leave! OUR ROOM HAD NO BALCONY AND WAS OVERLOOKING A ROOF WITH CONSTRUCTION! We went back downstairs and had our room changed. We had a...

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Thank bsoup
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear bsoup, At Moon Palace Jamaica Grande we are committed to offering signature services and amenities for the total satisfaction of all our valued guests. While we are pleased with the positive comments on our beauty and great food, the team is saddened to learn an awesome vacation was not had. We have noted your feedback and conduct assessments where...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Moon Palace Jamaica Grande is situated on the north coast of Jamaica, accessible from the Montego Bay airport. Palace Resort's newest resort boasts more than 700 guest rooms and suites with oceanfront views of the Caribbean Sea. It's also home to the largest spa in Jamaica. ... more   less 

Additional Information about Moon Palace Jamaica Grande

Address: Main Street, Ocho Rios, Jamaica
Region: Caribbean > Jamaica > Saint Ann Parish > Ocho Rios
Price Range: RM1,981 - RM3,700 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Moon Palace Jamaica Grande 5*
Number of rooms: 705
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Hotels.com and Travelocity so you can book your Moon Palace Jamaica Grande reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Moon Palace Jamaica Grande Ocho Rios
Hotel Style:
#5 Top resorts Hotel in Ocho Rios
#7 Spa Hotel in Ocho Rios
#7 Luxury Hotel in Ocho Rios
#7 On the Beach Hotel in Ocho Rios
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Questions & Answers

Here's what travellers have asked, with answers from Moon Palace Jamaica Grande staff and other travellers.
438 questions
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Questions? Get answers from Moon Palace Jamaica Grande staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you book through Apple or Fun Jet vacations you will be stuck in the crappy building with crappy views”
  • Their Ocean View rooms....it's worse than a partial view
  • This is what they consider a Ocean View room..not a Partial
 of 5 bubbles W4218RKtracyb, 23 Mar 2017 | Read review
“Don't pay extra for the ocean view”
 of 5 bubbles Feldmapa, 20 Mar 2017 | Read review
“Building#2 even number rooms”
 of 5 bubbles 302allens, 19 Mar 2017 | Read review
“Partial ocean view was fine. Very little time spent in our room. Higher floor, better view. You could hear the buzz from the town's streets.”
 of 5 bubbles 434gillianm, 19 Mar 2017 | Read review
“Get an Ocean View not a "partial" one”
 of 5 bubbles 570shawnam, 17 Mar 2017 | Read review
5 of 5