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All reviewssteep pathprivate beachmango roomstark contrastrestaurant hoursgood pointsdirect accessbamboo raftbig pooleggs and toastnice roomsfelt like homerecommend this resorthome away from homemonkey islandcontinental breakfastfull kitchen
Really enjoyed our private villa, everything was clean and nice. Wifi worked best in the lobby or restaurant but wasn't a big issue. Staff was very friendly. A nice bonus was the private entrance to Blue Lagoon and how close the property is to Frenchman's...More
Thank Kyle G
Response from Tropical Lagoon... V, Guest Relations Manager at Tropical Lagoon ResortResponded 2 weeks ago
Thank you for taking the time write this review. We are thrilled to hear that you enjoyed your stay.
We would love to have the wi-fi working inside all the villas at peak performance but we are not quite there yet.
We chose this hotel based on the fact that it stated it had a path to the Blue Lagoon and a private beach. So you can imagine our sadness when the "path" to the Lagoon turned out to be a horrifically steep and slippery trail...More
1 Thank BeachGrrrrrl
Response from Tropical Lagoon... V, Public Relations Manager at Tropical Lagoon ResortResponded 3 weeks ago
Thank you for your review and feed-back,
Its true that the path-way to the Blue Lagoon is not for guests who have limited mobility and we are so very sorry to hear that you fell.
For guests who access the lagoon from the public side,...More
After much research about travel accommodations in the Portland area, I decided that this would be the best property to celebrate my ladies special birthday. This property did exceed all my expectations. We were warmly greeted upon arrival. Donovan and his staff were awesome. We...More
1 Thank chefchaz72
Response from Tropical Lagoon... V, Guest Relations Manager at Tropical Lagoon ResortResponded 30 January 2018
Thank you for your great review. As a guest you exceeded our expectations as well, very laid back and you obviously love and know our culture, pulsing reggae music constantly from your mobile and bluetooth speakers :)
The staff enjoyed your company and...More
Our crew was in port Antonio for a few weeks and decided to get off the boat and stay a few days at tropical lagoon. The staff was amazing, Tara at the front desk was friendly and accommodating. The bar and restaurant will make you...More
3 Thank whiterobe
Response from Tropical Lagoon... V, Guest Relations Manager at Tropical Lagoon ResortResponded 20 January 2018
Wow, beautiful review :) . Thank you for your feed-back, we work very hard to ensure that our guests enjoy their stay and we are happy that we met your expectations.
Come again when you can, the staff and I look forward to hosting you...More
We booked the best room possible for three nights including New Years Eve. We arrived at 3.30 pm, but the bed sheets were not changed, the bathroom lacked towels and amenities. The apartment has a full kitchen, but there were no pot nor pan and...More
Thank Igor D
Response from Tropical Lagoon... V, Guest Relations Manager at Tropical Lagoon ResortResponded 10 January 2018
Thank you for your feed-back. The previous guests in the suite stayed a little over their time due to a late airport transfer, hence the room was not ready on-time. The hotel was full so we regret that there wasn't another room to...More
Response from Tropical Lagoon... V | Property representative |
Guest complaints are immediately resolved once they are reported to the front office.
If on the other hand, the complaint is made through this medium, the matter is referred to the Directors.