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Overview
  • Excellent72%
  • Very good22%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
“san juan gate”(12 reviews)
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AMENITIES
Free Wifi
Breakfast included
Air Conditioning
Non-Smoking Hotel
Suites
Multilingual Staff
Laundry Service
3 Star Hotel
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Rooms
5 Jun6 Jun
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1 room, 2 adults, 0 children
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Reviews (331)
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Traveller rating
223
71
13
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4
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223
71
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Show reviews that mention
All reviewssan juan gateold san juanclaw footquiet streetantique furnituremain cathedralmosquito nettingrooftop patioopen air courtyardyogurtboutique hotelsitting areacontinental breakfastel morroboiled eggslarge showerthe ground floor
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11 - 15 of 313 reviews
Reviewed 21 February 2018

Without a doubt one of the best Puerto Rican bed and breakfast to stay in during a vacation in Old San Juan's Historic district. Both, my wife and me were born and raised, in Puerto Rico but moved to the USA a few years ago....More

1  Thank Ernesto C
Reviewed 18 February 2018 via mobile

This is an intimate boutique hotel with chic elegance located in the heart of Old San Juan on a quiet cobblestone street The caring staff go out of their way to make you feel like family. Chris, Ramon, Brian to name a few. They were...More

Thank PeterIslandParadise
Response from VillaHerencia, Front Office Manager at Villa HerenciaResponded 19 February 2018

We are very happy to have served you, it was a pleasure. We hope to see you soon! Thanks for your feedback. -Dally

Reviewed 6 February 2018

I flew in on a Sunday and needed a place to stay for one night. Booked through Hotwire. I found out that people flock to the Old San Juan area on Sundays. Traffic was horrendous, and I found out that my GPS (iPhone, Google Maps)...More

Thank Steve M
Response from VillaHerencia, Front Office Manager at Villa HerenciaResponded 19 February 2018

We are very happy to have served you, it was a pleasure. We hope to see you soon! Thanks for your feedback. -Dally

Reviewed 23 December 2017

WE were transferred here from the Casablanca (which see) and it turned out to be a very good move. This hotel had a first-floor room available, so the non-working elevator was not an issue. WE were not charged anything extra for our stay, which was...More

1  Thank Richard C
Response from VillaHerencia, Front Office Manager at Villa HerenciaResponded 19 February 2018

We are very happy to have served you, it was a pleasure. We hope to see you soon! Thanks for your feedback. -Dally

Reviewed 9 December 2017 via mobile

All the stuff are nice and kind. we have been there only for one night before our honeymoon cruise, but we will definitely come back! San Juan is beautiful and the hotel is great choice! Unique design! Great breakfast. Thanks!

Thank 354hadasr
Response from VillaHerencia, Front Office Manager at Villa HerenciaResponded 19 February 2018

We are very happy to have served you, it was a pleasure. We hope to see you soon! Thanks for your feedback. -Dally

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Multilingual Staff
Breakfast included
Laundry Service
Room amenities
Air Conditioning
Details
Price range
US$144 - US$228 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites
Details
Price range
US$144 - US$228 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites
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Traveller (404)
Room & Suite (369)
Dining (36)
Business Centre & Event Rooms (4)
Questions & Answers
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cyntars
26 April 2018|
AnswerShow all 3 answers
Response from Michelle H | Reviewed this property |
Hi - I think the check-in time is pretty flexible depending on how full the hotel is at your arrival time. The check-out time is 11 am. And yes, they are very nice about holding luggage for you.
2
Votes
america2iceland
25 September 2017|
Answer
Response from Joyce M |
Hello America2iceland, we are open and operating. Please call us at (787) 366-5516 for a room as we are pretty busy with Red Cross and other volunteers staying locally during the restauración fase. Thanks, Joyce
0
Votes
Room Tips
"Sundeck Suites are gorgeous! H9 is great if you need an additional side room/bedroom. H8 is better for..."
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"We were in the French Room'"
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"Ground floor rooms open to the courtyard. Upper floor rooms opened to the rooftop terrace and had small..."
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"second level rooms are the suites. the lower rooms vary in size."
Read review
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