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Sheraton Puerto Rico Hotel & Casino

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Sheraton Puerto Rico Hotel & Casino
Sheraton Puerto Rico Hotel & Casino
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2,031 Reviews from our TripAdvisor Community

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Showing 1,743: English reviews
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El Dorado
Reviewed 2 days ago NEW

Its beautiful the employees are friendly and the room are Clean the beds were wonderful., the swimming pool was huge and excellent, the club lounge serves a really great breakfast as well as evening snacks, we were able to grab bottles of water before our day trips,

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Helpful?
Thank Janet B
Saratoga Springs, New York
Reviewed 2 days ago NEW

Nice clean rooms, helpful staff. Convient to Old San Juan with a small cab ride. The concierge was very helpful with helping to get information about cabs or Uber's. I would recommend this hotel for a quick stop but not for a week.

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Thank Demetria K
Minneapolis, Minnesota
Reviewed 3 days ago NEW

The Sheraton was a great place to hold our food conference. The hotel pool, hot tub, workout room and guest rooms were clean and beautiful. The only change I would make is to replace the doors with ones that block the noise. They allow hallway noise in and you can hear people coming back from fun times in PR at...

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Thank SteppMom
San Juan, Puerto Rico
Reviewed 4 days ago NEW

Nice and fresh rooms! No fridge though! Try to get a view over Old San Juan rather than the other side. BIG thanks to Housekeeping who did an excellent job every day of our stay! If you have breakfast and the hotel I recommend choosing from the a la carte menu rather than the buffet. Pool area is nice and...

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Thank emb900
montreal
Reviewed 4 days ago NEW

The Hotel was well situated not far from great local restaurants and excellent for the trade show I was attending at the convention center. The lobby staff were great, the parking easy in & out with payment by week. The lobby staff helped me contact the chef who went out of their way to help me defrost some meat in...

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Thank dchefMontreal
Toronto, Canada
Reviewed 4 days ago NEW

I attended a conference and stayed at this hotel. The amenities are great, rooms well appointed and all service personnel greet you with a smile and endeavour to make you welcome. The food at the onsite restaurants is excellent and the waitstaff are able to explain what the dishes are and how they are made. Special thanks to Stacey Cueva,...

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1Thank ChefNFM
Reviewed 4 days ago NEWvia mobile

Everything was fast, clean and flawless, especially the room service. Axel Asencio gave us an efficient and friendly service. If I were to choose between hotels I definitively recommend this hotel 100%.

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Thank Steve R
Greenville, South Carolina
Reviewed 5 days ago NEW

I visited the Sheraton Puerto Rico Hotel for a conference the middle of March and wanted everyone to know about the excellent service I received. A week before arriving to the hotel, I received an email from Mr. Efrain Claudio welcoming me to the hotel and to see if there was anything that he could do to make my arrival...

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1Thank FlyingCC
Caguas, Puerto Rico
Reviewed 5 days ago NEW

I could hear the pulleys from the elevator working all nite every time the elevator was in use. All rooms where booked. The slider door in the bathroom gave very little privacy if you are sharing the room with a business partner.

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1Thank pauldanielrodriguez
Beaverton, Oregon
Reviewed 6 days ago NEW

My husband and I had an excellent experience at this hotel. Service was outstanding. We want to give special recognition to Sojerly Gonzalez. She went out of her way to make us feel special. We loved our room. I had fun in the casino. Food was very good as well. I will always have good memories of the pool area...

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1Thank melvam1

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Choices Restaurant
Choices Restaurant
Cuisines: American, Caribbean
Texas de Brazil
Texas de Brazil
Cuisines: Steakhouse, Brazilian, Latin
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Casino and Gambling
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Superbly situated amidst the Puerto Rico Convention Center facing the Bay of San Juan, our hotel will be just 10 minutes from the international airport and 5 minutes from historic Old San Juan. ... more   less 

Additional Information about Sheraton Puerto Rico Hotel & Casino

Address: 200 Convention Boulevard, San Juan 00907-4905, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Price Range: RM757 - RM1,435 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Puerto Rico Hotel & Casino 4*
Number of rooms: 503
Reservation Options:
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Also Known As:
Sheraton Puerto Rico Hotel San Juan
Sheraton Puerto Rico Hotel And Casino
Hotel Style:
#2 Spa Hotel in San Juan
#5 Luxury Hotel in San Juan
#9 Business Hotel in San Juan
#9 Family Hotel in San Juan
#11 Romantic Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Puerto Rico Hotel & Casino staff and other travellers.
49 questions
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New York
over a year ago
Portland, Oregon
Burlington, Vermont

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Questions? Get answers from Sheraton Puerto Rico Hotel & Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for rooms on convention center or water side.”
 of 5 bubbles dchefMontreal, 20 Mar 2017 | Read review
“Rooms on the 4th floor can open up right to the pool”
 of 5 bubbles fricknfrack85, 13 Mar 2017 | Read review
“Clean and modern”
 of 5 bubbles michkidwell, 5 Mar 2017 | Read review
“Excellent.”
 of 5 bubbles luzgc, 1 Mar 2017 | Read review
“Bay view is a cheap upgrade.”
 of 5 bubbles shwa84, 22 Feb 2017 | Read review
5 of 5