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Sheraton Puerto Rico Hotel & Casino

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Traveller (879)
Room & Suite (486)
Pool & Beach (127)
Overview
  • Excellent49%
  • Very good32%
  • Average12%
  • Poor4%
  • Terrible3%
Travellers talk about
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
All hotel details
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Rooms
30 Apr1 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,438)
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21 - 25 of 2,105 reviews
Reviewed 2 weeks ago

They have the "Go Green" program that is supposed to issue you a $5 in house certificate each day you don't use room service. Well count on not getting the cheesy certificate unless you call down to the front desk each night of your stay....More

1  Thank tonymartinnow
Response from Daniela B, Guest Relations Manager at Sheraton Puerto Rico Hotel & CasinoResponded 2 weeks ago

Dear Tonymartinnow, Thank you for taking the time to let us know of your experience at our hotel. We sincerely apologize for the issues with the Make A Green Choice Program. We take these situations very seriously, and your comments have been shared with our...More

Reviewed 2 weeks ago

So I haven't been to hotel as of yet. I plan on going 4/21/2018. Mine and my husband's anniversary. After booking our flights hotel & rental, I called Hotel because i wanted to know which room i had booked for us. Women on the phone...More

2  Thank Shamecka R
Response from Daniela B, Guest Relations Manager at Sheraton Puerto Rico Hotel & CasinoResponded 2 weeks ago

Dear Shamecka, Thank you for taking the time to let us know of your experience. We are truly disappointed to hear about this unusual situation. It is our highest mission to provide genuine and caring service to all of our guests. I ask that you...More

Reviewed 2 weeks ago

Perfect for a business trip ... great restaurants on property and the Puerto Rico Convention Center is across the street. Very conveniently close to the airport ... the service was great .. The bed and bedding was exceptionally comfortable.

Review collected in partnership with this hotel
Thank pollyannab129
Reviewed 2 weeks ago via mobile

For a $300-400 per night hotel I expected so much more. First the hotel is in a very odd location. Right near the end of a runway, so you get the semi have regular joy of a light aircraft taking off. Not a pool to...More

Thank HotChilli99
Response from Hector P, Guest Relations Manager at Sheraton Puerto Rico Hotel & CasinoResponded 2 weeks ago

We appreciate you staying with us and sharing your experience.On behalf of our entire team, I apologize for falling short of your expectations. Please rest assured that your comments have been shared with the appropiate team in an effort to improve our service. Hopefully we...More

Reviewed 2 weeks ago via mobile

An hotel in an unlikely place just minutes from the port and airport. Lovely rooms comfortable beds, coffee fascilities provided. Very good cafe with good menu and very reasonably priced. The roof is a lovely area of gardens and an infinity pool with a small...More

Thank Kate W
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Fitness Centre with Gym / Workout Room
Restaurant
Free High Speed Internet (WiFi)
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Casino and Gambling
Spa
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$234 - US$420 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Spa Hotel in San Juan
#6 Luxury Hotel in San Juan
#8 Family Hotel in San Juan
#9 Business Hotel in San Juan
#11 Romantic Hotel in San Juan
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$234 - US$420 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Spa Hotel in San Juan
#6 Luxury Hotel in San Juan
#8 Family Hotel in San Juan
#9 Business Hotel in San Juan
#11 Romantic Hotel in San Juan
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (879)
Room & Suite (486)
Pool & Beach (127)
Dining (57)
Amenities (76)
Business Centre & Event Rooms (11)
Family and Play Areas (2)
Questions & Answers
Ask a question
ronanpm
15 April 2018|
AnswerShow all 2 answers
Response from alancharla | Reviewed this property |
The hotel has a small convenience store which does sell wine, however, it did seem pricey and limited choice. A cab ride to Old San Juan is less than $15 and you should find exactly what you need there if you don’t find... More
0
Votes
ojaiquilter
26 September 2017|
Answer
Response from Ron P | Reviewed this property |
Best to contact the property
0
Votes
Paul464
24 September 2017|
Answer
Response from Suzanne D | Reviewed this property |
Unfortunately, I do not know...
0
Votes
Room Tips
"Room was great. View was great. I did have a second room booked for some friends but they did not get the..."
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"I required an 'Accessible Room' and this was both easily procured and quite satisfactory, even if..."
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"Beautiful"
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"Change the carpet on the floor."
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