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Sheraton Puerto Rico Hotel & Casino

2,341 reviews
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Traveller (847)
Room & Suite (440)
Pool & Beach (120)
Overview
  • Excellent49%
  • Very good32%
  • Average12%
  • Poor4%
  • Terrible3%
Travellers talk about
“convention center”(339 reviews)
“infinity pool”(154 reviews)
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4.0 Star Hotel
All hotel details
Offers from Sheraton Puerto Rico Hotel & Casino
Special Offer: Breakfast for 2 included
Hotel deals
Rooms
4 Feb5 Feb
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,341)Write a Review
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511 - 515 of 2,020 reviews
Reviewed 4 September 2016

Staff was very nice, pleasant, and helpful. I was there a week so it would have been nice to have a microwave and mini fridge for restaurant leftovers. Other than that, it was great! Will definitely come again.

Review collected in partnership with this hotel
Thank JSinSanJuan
Reviewed 4 September 2016 via mobile

Sammy and Francisco was great. The food was amazing the service was great. They also suggested places to check out in San Juan while we were staying at the hotel. The wings and Sushi where are great. The drinks were good too. You can't beat...More

Thank Royce S
Response from SPRHC, General Manager at Sheraton Puerto Rico Hotel & CasinoResponded 12 September 2016

Customer service is of great importance to us, so it is very gratifying to read how impressed you were with our associates. Thank you for taking the time to write and we look forward to seeing you again in the future. Regards, Sam Basu General...More

Reviewed 4 September 2016

Great location staff was wonderful. Room was a bit noisy at night. Could hear the elevator going up and down. Also hard to get the temp to stay at a comfortable level. Either hot or very cold. Restaurant food was tasty

Review collected in partnership with this hotel
Thank jawirth44
Reviewed 3 September 2016

We checked into the hotel on Thursday evening as a retreat to unwind for a day or two before our cruise tomorrow. Staff has been nice, food good ... Especially the Cuban Panini out by the pool bar. Pool is a great place to wait...More

Thank Dale W
Reviewed 2 September 2016

First of all, the people there were amazing, they go out of there way to make you feel at home. From the housekeeper to the front desk. We had a wonderful time. I will admit that the restaurants and bars onsite are really overpriced, BUT...More

1  Thank Magimago
Response from SPRHC, General Manager at Sheraton Puerto Rico Hotel & CasinoResponded 12 September 2016

I am very happy to learn that you plan on visiting us again. I enjoyed reading about your experience during your stay. We look forward to being of service again. Regards, Sam Basu General Manager

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Fitness Centre with Gym / Workout Room
Restaurant
Free High Speed Internet ( WiFi )
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Casino and Gambling
Spa
Hot Tub
Outdoor pool
Details
Price range
US$253 - US$445 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Spa Hotel in San Juan
#5 Luxury Hotel in San Juan
#8 Family Hotel in San Juan
#9 Business Hotel in San Juan
#11 Romantic Hotel in San Juan
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$253 - US$445 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Spa Hotel in San Juan
#5 Luxury Hotel in San Juan
#8 Family Hotel in San Juan
#9 Business Hotel in San Juan
#11 Romantic Hotel in San Juan
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (847)
Room & Suite (440)
Pool & Beach (120)
Dining (57)
Hotel & Grounds (562)
Bathroom (37)
Business Centre & Event Rooms (11)
Family and Play Areas (2)
Questions & Answers
Ask a question
ojaiquilter
26 September 2017|
Answer
Response from Ron P | Reviewed this property |
Best to contact the property
0
Votes
Paul464
24 September 2017|
Answer
Response from Suzanne D | Reviewed this property |
Unfortunately, I do not know...
0
Votes
Paul464
21 September 2017|
AnswerShow all 5 answers
Response from JosueVazquez | Reviewed this property |
Sheraton hotel is fully operational right now. Most of the areas are cleaned, still some areas have trees and garbage. At this moment some parts of the metropolitan area are still without power. Getting back to normal will... More
0
Votes
Room Tips
"Got charged with someone else’s bill. 😡"
Read review
"Nothing to reveal here - it was as advertised on their webpage. No complaints - A/C worked great, no mold..."
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"Never had a bad room"
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"Odd numbers face the pool bay area, Even face the city."
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