We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Sheraton Puerto Rico Hotel & Casino

PricelineUS$130*
View Deal
Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
US$191*
US$130*
US$185*
US$185*
Compare best prices from top travel sites
and 9 more sites!
Professional photos
Sheraton Puerto Rico Hotel & Casino
Sheraton Puerto Rico Hotel & Casino
Panoramas (12)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

2,088 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Sheraton Puerto Rico Hotel & Casino
See the most recent reviews
Showing 1,798: English reviews
Texas
Reviewed 15 December 2015

Extremly helpful and attentive staff + great location and view made for a wonderful stay. Note that when staying here, leave plenty of room for check in/checkout due to multuple cruise lines operating out of this harbor/port. :)

 Report
Helpful?
1Thank Krysynda
SPRHC, Executive Assistant at Sheraton Puerto Rico Hotel & Casino, responded to this review

Thank you for taking the time and writing about your recent experience, we are very pleased to know that your expectations were met. We look forward to welcoming you back to The Sheraton Puerto Rico Hotel & Casino.

New York City, New York
Reviewed 15 December 2015

My family and I traveled to San Juan to spend Thanksgiving. Upon arrival we were impressed with the size of the hotel. Everything was spacious and clean. The food prices were a little steep ( I paid $10 for 8 ounces of milk for my daughter), so I would avoid eating here if possible. I wish it was closer distance...

 Report
Helpful?
1Thank M2Harrison
SPRHC, Executive Assistant at Sheraton Puerto Rico Hotel & Casino, responded to this review

Guest service is our number one goal, I appreciate your concerns, interest and the extra time you have taken to bring these matters to our attention. We are appreciate your support and do hope we may have the pleasure of welcoming you back.

Colleyville, Texas
Reviewed 14 December 2015

We ended up at this Sheraton through a change initiated by our cruise company who failed to notify us that our original Old San Juan located hotel reservation had been rebooked at the Convention Center location. We were totally impressed with the friendliness and helpfulness of all the employees here but we did not want to be at this location...

 Report
Helpful?
Thank jpftx
SPRHC, Executive Assistant at Sheraton Puerto Rico Hotel & Casino, responded to this review

Your kind comments are greatly appreciated, customer care is our highest priority. Thank you for your visit and we look forward to welcoming you in the near future.

Tunica, Mississippi
Reviewed 13 December 2015

This by far was an excellent hotel with an excellent staff, specifically the bellman(Victor,Guillermo Rivera and the younger bald guy who worked 12/11/15 between the 5pm-7pm hour, couldn't remember his name, sorry :-)) We were here for a week and they made sure our stay was well informed and enjoyable!!! I work at a casino hotel and I know it...

 Report
Helpful?
Thank Terrence H
SPRHC, Executive Assistant at Sheraton Puerto Rico Hotel & Casino, responded to this review

I appreciate you taking the time to comment on your recent stay. Your kind comments are greatly valued; I would like to thank you for letting us know how impressed you were with the service and friendliness of your associates. We look forward to welcoming you back to The Sheraton Puerto Rico Hotel & Casino.

San Antonio, Texas
Reviewed 12 December 2015 via mobile

The hotel was great! Room service was good and the for milk cake is to die for! There is a 24 hour casino in case you like to gamble. The spa is really nice and Gretchen is awesome at helping to book the perfect spa package! Adrielle at the front desk is really helpful and friendly! We stayed here because...

 Report
Helpful?
1Thank SATravelers13
SPRHC, Executive Assistant at Sheraton Puerto Rico Hotel & Casino, responded to this review

Thank you for taking the time to write; feedback from our guests is always of significant value. We sincerely hope that we may continue to have the pleasure of your company in the future.

Astoria, Oregon
Reviewed 12 December 2015

This was my first visit to Puerto Rico, I had a very stressful event ahead of me and the staff of the Sheraton Puerto Rico Hotel and Casino were absolutely exceptional. They got me early booking when I got off the plane at 6am, helped me navigate the area, and made very good recommendations in terms of affordable attractions and...

 Report
Helpful?
Thank STEPHANIE E
SPRHC, Executive Assistant at Sheraton Puerto Rico Hotel & Casino, responded to this review

Guest service is our number one goal and we are pleased to learn about your experience. Thank you for your feedback; it is lovely to learn that our associates provided the utmost service. We hope you choose our property upon your return to Puerto Rico.

Washington DC, District of Columbia
Reviewed 9 December 2015

Stayed at this hotel for a few night in Business Trip. Went to Choices Rest to have a boring dinner alone. when all of the sudden Wilma Santos, who was my server, gave me the best service ever. She was so wonderful and fascinating; we had one of the best history conversations I have had in years. Food was more...

 Report
Helpful?
1Thank Meroham
SPRHC, Executive Assistant at Sheraton Puerto Rico Hotel & Casino, responded to this review

Guest service is our number one goal at The Sheraton Puerto Rico Hotel & Casino; we are delighted to hear about your experience. We are grateful for your support and look forward to your next visit.

Vancouver, Canada
Reviewed 8 December 2015

If you are working at the convention center or just staying for the night to catch a cruise ship, this hotel is well situated, but if you are visiting San Juan and want to be able to walk to anything it is too far and isolated, and every outing is a $15.00 cab ride. Service is excellent, food is available...

 Report
Helpful?
Thank sola123
SPRHC, Executive Assistant at Sheraton Puerto Rico Hotel & Casino, responded to this review

Thank you for your feedback, it is through concerned guests, such as yourself, that we gain insight into areas of our business that require attention. We value your comments and do hope that we may have the pleasure of welcoming you back to The Sheraton Puerto Rico Hotel & Casino.

New Bern, North Carolina
Reviewed 7 December 2015

Both the Hotel and Restaurant staff were very courteous and attentive to our needs. Gabriel Valdes provided outstanding service and deserves a raise, now! He went above and beyond to ensure that our dining experience was great.

 Report
Helpful?
Thank Fred-Brock
SPRHC, Executive Assistant at Sheraton Puerto Rico Hotel & Casino, responded to this review

I was very pleased to hear how much you enjoyed your stay with us. I would like to thank you for letting us know how impressed you were with the service you received.

Pittsburg, California
Reviewed 7 December 2015

We spent 3 nights at this hotel in a club level room. It was a very nice room and comfortable bed. It included a continental breakfast in the club room. There is a casino in the hotel but you do not have to walk through it at all to reach the rooms, pool or most of the restaurants. There isn't...

 Report
Helpful?
2Thank rmsanch
SPRHC, Executive Assistant at Sheraton Puerto Rico Hotel & Casino, responded to this review

I appreciate you taking the time to write concerning your recent stay. I am sorry to read that we did not meet your expectations in several areas. The issues have been addressed with the appropriate departments to ensure they do not occur in the future. Thank you for choosing Sheraton Puerto Rico Hotel & Casino.

1,162 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (756)
Viewed
Room/Suite (125)
Viewed
Hotel & Grounds (134)
Viewed
Bathroom (31)
Viewed
Pool/Beach Area (91)
Viewed
Family/Play Areas (2)
Viewed
View from Room (72)
Viewed
Dining (27)
Viewed
Business Centre/Function Rooms (4)
Viewed
Other (270)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (367)
Viewed
Amenities (74)
Viewed
Outdoor Pool Area (19)
Viewed
Presidential Suite (146)
Viewed
Dining (24)
Viewed
The Hotel (58)
Viewed
Traditional Room (46)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (39)
Viewed
Hotel & Grounds (4)
Viewed
Pool/Beach Area (3)
Viewed
Room/Suite (11)
Viewed
Business Centre/Function Rooms (5)
Viewed
Bathroom (2)
Viewed
Dining (3)
Viewed
Other (11)
07/05/2017 08/05/2017
Hotels you might also like...
Also consider these accommodations in or near San Juan
1.2 km away
Caribe Hilton San Juan
Caribe Hilton San Juan
#19 of 46 in San Juan
6,778 reviews
1.2 km away
The Condado Plaza Hilton
The Condado Plaza Hilton
#24 of 46 in San Juan
4,638 reviews
1.6 km away
Condado Vanderbilt Hotel
Show Prices
Show Prices
Show Prices
8.2 km away
The Ritz-Carlton, San Juan
The Ritz-Carlton, San Juan
#6 of 13 in Isla Verde
3,117 reviews
2.1 km away
San Juan Marriott Resort & Stellaris Casino
36.2 km away
Wyndham Grand Rio Mar Beach Resort & Spa
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Choices Restaurant
Choices Restaurant
Cuisines: American, Caribbean
Texas de Brazil
Texas de Brazil
Cuisines: Steakhouse, Brazilian, Latin
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Casino and Gambling
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Identified as San Juan's modern urban resort, the Sheraton Puerto Rico Hotel & Casino is located just minutes away from historic Old San Juan, cruise terminals, easy access to business district and 12 minutes from the international airport. The hotel’s comfortable and contemporary design, lavish 57,000 sq. ft. sun deck with infinity pool overlooking the Bay of San Juan, rejuvenating spa, the largest casino on the island, a variety of restaurants and gathering spots makes this hotel the premier place to stay. ... more   less 

Additional Information about Sheraton Puerto Rico Hotel & Casino

Address: 200 Convention Boulevard, San Juan 00907-4905, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Price Range: RM709 - RM1,531 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Puerto Rico Hotel & Casino 4*
Number of rooms: 503
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Hotwire, Travelocity, Hotels.com, Priceline, HotelsforEveryone, Cancelon, getaroom.com, HotelQuickly and TripOnline SA so you can book your Sheraton Puerto Rico Hotel & Casino reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Puerto Rico Hotel San Juan
Sheraton Puerto Rico Hotel And Casino
Hotel Style:
#2 Spa Hotel in San Juan
#5 Luxury Hotel in San Juan
#9 Family Hotel in San Juan
#9 Business Hotel in San Juan
#11 Romantic Hotel in San Juan
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Sheraton Puerto Rico Hotel & Casino staff and other travellers.
53 questions
Ask a question
New York
over a year ago
Portland, Oregon
Burlington, Vermont

See all questions (53)

Questions? Get answers from Sheraton Puerto Rico Hotel & Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The balcony rooms over the pool are very nice, especially in the evening.”
stevey436, 26 Apr 2017 | Read review
“The bottom of the bed( skirt sheets) should also be changed and cleaned along with the bedsheets ”
lashay18, 13 Apr 2017 | Read review
“Bay view room looking to the Cruise Port.”
ajv573, 10 Apr 2017 | Read review
“Better with Convention Center view”
joserZ1454RD, 3 Apr 2017 | Read review
“12th floor - club room accessable”
jjt922, 31 Mar 2017 | Read review
5 of 5
Priceline
US$130* /night
View Deal
Booking.comUS$185
Expedia.comUS$185
TripAdvisorUS$185
View all 13 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates