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25/12/2017 26/12/2017
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    Sheraton Puerto Rico Hotel & Casino

    200 Convention Boulevard, San Juan 00907-4905, Puerto Rico
    1 (787) 993-3500
    Hotel website
    Lowest prices for your stay
    25/12/2017 26/12/2017
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     6 people are viewing this hotel
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    Traveller (847)
    Room & Suite (435)
    Pool & Beach (119)
    • Excellent49%
    • Very good32%
    • Average12%
    • Poor4%
    • Terrible3%
    Travellers talk about
    “infinity pool” (154 reviews)
    Free Wifi
    Breakfast Buffet
    Air Conditioning
    Non-Smoking Hotel
    Room Service
    Poolside Bar
    Fitness centre
    Pets Allowed
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Rooftop Terrace
    Private Balcony
    4.0 Star Hotel
    All hotel details
    Offers from Sheraton Puerto Rico Hotel & Casino
    Special Offer: Breakfast for 2 included
    Hotel deals
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    25 Dec26 Dec
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (2,319)
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    531 - 535 of 2,002 reviews

    Reviewed 5 August 2016

    Excellent. The room was clena and fresh. Always have shampoo, rinse and bodylotion in the bathroo. Excellent customer service. The hotel bring a secure facility. The casino is 24 hours that is fantastic.

    Review collected in partnership with this hotel
    Thank mgc1956
    Response from SPRHC, General Manager at Sheraton Puerto Rico Hotel & CasinoResponded 6 August 2016

    Thank you for taking the time to write about your stay. I am very happy you enjoyed your time with us and look forward to being of service again in the future. Regards, Sam Basu General Manager

    Reviewed 5 August 2016

    I'm not the one staying, however I booked this hotel for my parents. Before their trip I contacted the hotel because I wanted to make their stay very special. Sam the General Manager & Rene the Rooms Director have definitely gone above & beyond to...More

    Thank MariaGonzalez1
    Response from SPRHC, General Manager at Sheraton Puerto Rico Hotel & CasinoResponded 6 August 2016

    It is our pleasure to have been a part of your parents trip. I am very happy to know how pleased you and your parents were with the stay. We hope you are able to visit us as well some time in the future. Thank...More

    Reviewed 4 August 2016 via mobile

    Coming from NY we were a little hesitant about sushi in San Juan, but good lord were we wrong. David Gomez had amazing recommendations and Chef Ortiz made incredible rolls. Try the District Roll, it's absolutely insane and be sure to ask David for the...More

    Thank alekmichaud
    Response from SPRHC, General Manager at Sheraton Puerto Rico Hotel & CasinoResponded 6 August 2016

    I was very pleased to read how impressed you were with our Sushi Bar. David is certainly a very important part of our team. I will make sure to share your kind words with our staff. We hope you may visit us again soon. Regards,...More

    Reviewed 4 August 2016 via mobile

    Had a bad experience at choices restaurant. They said they were closed and they were open just didn't want to serve me. So I went over to the district bar and David G served me. Best experience ever. Thanks for going above and beyond for...More

    Thank Steven M
    Response from SPRHC, General Manager at Sheraton Puerto Rico Hotel & CasinoResponded 5 August 2016

    I apologize for the inconvenience that you experienced. On the other hand, I am very pleased to learn how David made sure to turn your stay around. Thank you very much for sharing your experience Steven. We look forward to welcoming you back again in...More

    Reviewed 4 August 2016

    We tried out sushi for the first time at the bar area at the hotel lobby. David Gomez was our waiter and he was absolutely amazing. Great at suggesting things off the menu for what we may and very likeable and hardworking.

    Thank crystal1vid
    Response from SPRHC, General Manager at Sheraton Puerto Rico Hotel & CasinoResponded 5 August 2016

    Thank you very much for sharing your experience Crystal. I am very glad to read how David's service surpassed your expectations. I will make sure to share your kind words with the team. Regards, Sam Basu General Manager

    Awards & Recognition
    Certificate of Excellence
    • Top amenities
    • Pool
    • Room Service
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Free High Speed Internet ( WiFi )
    • Spa
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Casino and Gambling
    • Spa
    • Hot Tub
    • Heated pool
    • Outdoor pool
    • Price range
    • US$232 - US$411 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #2 Spa Hotel in San Juan
    • #5 Luxury Hotel in San Juan
    • #9 Family Hotel in San Juan
    • #9 Business Hotel in San Juan
    • #11 Romantic Hotel in San Juan
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 503
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Starwood, Expedia, Travelocity, TripOnline SA, Hotels.com, Orbitz, Hotwire, HotelsforEveryone, HotelQuickly, Cancelon, Evoline ltd and getaroom.com so you can book your Sheraton Puerto Rico Hotel & Casino reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Caribbean >
    • Puerto Rico >
    • San Juan
    • Also Known As
    • Sheraton Puerto Rico Hotel And Casino ,
    • Sheraton Puerto Rico Hotel San Juan
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    Traveller (847)
    Room & Suite (435)
    Pool & Beach (119)
    Dining (59)
    Hotel & Grounds (561)
    Bathroom (38)
    Business Centre & Event Rooms (10)
    Family and Play Areas (2)
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    Ask a question
    Questions & Answers
    26 September 2017|
    Response from papermomo | Reviewed this property |
    Best to contact the property
    24 September 2017|
    Response from Suzanne D | Reviewed this property |
    Unfortunately, I do not know...
    21 September 2017|
    AnswerShow all 5 answers
    Response from JosueVazquez | Reviewed this property |
    Sheraton hotel is fully operational right now. Most of the areas are cleaned, still some areas have trees and garbage. At this moment some parts of the metropolitan area are still without power. Getting back to normal will... More
    Room Tips
    "Odd numbers face the pool bay area, Even face the city."
    Read review
    "Higher floors provide better views"
    Read review
    "Room on the sixth floor was nice and quiet."
    Read review
    "Always ask for pool view, it'll worth it"
    Read review
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